Cool Vapes

January 6, SUBJECT: Revdex.com ID# [redacted] Dear [redacted] ,Our posted return policy at all Cool Vapes locations is a week return policy with a receipt, original manufacturers packaging and in "Like-new" condition.Ms*came to our retail store at [redacted] ***She requested to return a pack of [redacted] Coils without a receiptThe pack of coils she was trying to return were all used and contained different types coilsThe original pack would have contained identical coilsThe night manager on duty informed her of our policyThe next day she talked to the daytime manager, who confirmed our policyShe was offered replacements for any unused coils of which there were none.We receive a number customers that try to return products that were purchased from other stores or online vendorsWe also receive requests to return misused or damaged products.In this case, if the coils were bad, she should have saved or that were still new and unused to show the manager.In light of the situation, we will offer Ms*a full replacement of the [redacted] pack of coils.If you have any questions, please let me know.Sincerely, Richard JM***Owner [redacted] Store

January 6, SUBJECT: Revdex.com ID# [redacted] Dear [redacted] ,Our posted return policy at all Cool Vapes locations is a week return policy with a receipt, original manufacturers packaging and in "Like-new" condition.Ms*came to our retail store at [redacted] *** [redacted] ***She requested to return a pack of [redacted] Coils without a receiptThe pack of coils she was trying to return were all used and contained different types coilsThe original pack would have contained identical coilsThe night manager on duty informed her of our policyThe next day she talked to the daytime manager, who confirmed our policyShe was offered replacements for any unused coils of which there were none.We receive a number customers that try to return products that were purchased from other stores or online vendorsWe also receive requests to return misused or damaged products.In this case, if the coils were bad, she should have saved or that were still new and unused to show the manager.In light of the situation, we will offer Ms*a full replacement of the [redacted] pack of coils.If you have any questions, please let me know.Sincerely, Richard JM [redacted] Owner [redacted] Store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Cool vapes night manager was just protecting his job and telling the owner what he wants to hear to protect his job The fact is he made me wait for ten minutes while he was on the phone before he even asked what my issue was He was rude and should not hold a customer service job if he cant be friendly to customersHE was yelling at me while I was walking out the door No customer deserves that kind of treatment And if the owner wants to back him up for being rude to customers than his business while fall Its not my fault that the products I recieved were badThe other guy working even told me that they recieve bad batches of those coils once in a while Like I said they lost my business for good and others that I have informed about the storeNo store is going to wrongly accuse me Ill take my business else where

January 6, 2016 SUBJECT: Revdex.com ID# [redacted] Dear [redacted],Our posted return policy at all Cool Vapes locations is a 2 week return policy with a receipt, original manufacturers packaging and in "Like-new" condition.Ms. *. came to our retail store at [redacted]. She...

requested to return a 5 pack of [redacted] Coils without a receipt. The 5 pack of coils she was trying to return were all 5 used and contained different types coils. The original 5 pack would have contained 5 identical coils. The night manager on duty informed her of our policy. The next day she talked to the daytime manager, who confirmed our policy. She was offered replacements for any unused coils of which there were none.We receive a number customers that try to return products that were purchased from other stores or online vendors. We also receive requests to return misused or damaged products.In this case, if the coils were bad, she should have saved 1 or 2 that were still new and unused to show the manager.In light of the situation, we will offer Ms. *. a full replacement of the [redacted] 5 pack of coils.If you have any questions, please let me know.Sincerely, Richard J. M[redacted]Owner[redacted] Store

January 6, 2016
SUBJECT: Revdex.com ID# [redacted]
Dear [redacted],Our posted return policy at all Cool Vapes locations is a 2 week return policy with a receipt, original manufacturers packaging and in "Like-new" condition.Ms. *. came to our retail store at [redacted]...

[redacted]. She requested to return a 5 pack of [redacted] Coils without a receipt. The 5 pack of coils she was trying to return were all 5 used and contained different types coils. The original 5 pack would have contained 5 identical coils. The night manager on duty informed her of our policy. The next day she talked to the daytime manager, who confirmed our policy. She was offered replacements for any unused coils of which there were none.We receive a number customers that try to return products that were purchased from other stores or online vendors. We also receive requests to return misused or damaged products.In this case, if the coils were bad, she should have saved 1 or 2 that were still new and unused to show the manager.In light of the situation, we will offer Ms. *. a full replacement of the [redacted] 5 pack of coils.If you have any questions, please let me know.Sincerely, 
Richard J. M[redacted]
Owner
[redacted] Store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Cool vapes night manager was just protecting his job and telling the owner what he wants to hear to protect his job.  The fact is he made me wait for ten minutes while he was on the phone before he even asked what my issue was.  He was rude and should not hold a customer service job if he cant be friendly to customers. HE was yelling at me while I was walking out the door.  No customer deserves that kind of treatment.  And if the owner wants to back him up for being rude to customers than his business while fall.  Its not my fault that the products I recieved were bad. The other guy working even told me that they recieve bad batches of those coils once in a while.   Like I said they lost my business for good and others that I have informed about the store. No store is going to wrongly accuse me .  Ill take my business else where.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Cool vapes night manager was just protecting his job and telling the owner what he wants to hear to protect his job.  The fact is he made me wait for ten minutes while he was on the phone before he even asked what my issue was.  He was rude and should not hold a customer service job if he cant be friendly to customers. HE was yelling at me while I was walking out the door.  No customer deserves that kind of treatment.  And if the owner wants to back him up for being rude to customers than his business while fall.  Its not my fault that the products I recieved were bad. The other guy working even told me that they recieve bad batches of those coils once in a while.   Like I said they lost my business for good and others that I have informed about the store. No store is going to wrongly accuse me .  Ill take my business else where.

Review: Cool vapes management is horrible. I purchased a product there that was defective and took it back to the store and the night manager was very rude. All I wanted was a even exchange for the product that was defective and he started accusing me of getting the product elsewhere. All I wanted was a new replacement not like I was trying to get my money back. I called the next day and spook to another manager about the situation and he pretty much said there was nothing he could do for me. He wouldnt even let me speak to the owner who was there. What kind of customer service is that? Horrible experience and the products are of poor quality.Desired Settlement: A new set of coils 5 pack.

Business

Response:

January 6, 2016 SUBJECT: Revdex.com ID# [redacted] Dear [redacted],Our posted return policy at all Cool Vapes locations is a 2 week return policy with a receipt, original manufacturers packaging and in "Like-new" condition.Ms. *. came to our retail store at [redacted]. She requested to return a 5 pack of [redacted] Coils without a receipt. The 5 pack of coils she was trying to return were all 5 used and contained different types coils. The original 5 pack would have contained 5 identical coils. The night manager on duty informed her of our policy. The next day she talked to the daytime manager, who confirmed our policy. She was offered replacements for any unused coils of which there were none.We receive a number customers that try to return products that were purchased from other stores or online vendors. We also receive requests to return misused or damaged products.In this case, if the coils were bad, she should have saved 1 or 2 that were still new and unused to show the manager.In light of the situation, we will offer Ms. *. a full replacement of the [redacted] 5 pack of coils.If you have any questions, please let me know.Sincerely, Richard J. M[redacted]Owner[redacted] Store

Review: I purchased an iSub G tank for an electronic cigarette from Cool Vapes Thursday 6/2. It began leaking a few days after I purchased it and I returned to the store Wednesday 6/8 to see if they could see what was wrong with it. The clerk said it was probably a bad coil and replaced the coil for me. Unfortunately, it is still leaking. I came to the store today to see what could be done about it and the clerk said he could only offer me 10% off a new tank and a free bottle of juice. When I noted that I had spent $35 on the tank, and have only had it for a week, he increased that offer to 20% off a new tank. When I pointed out that my husband and I are excellent customers (we spend, on average, $245 a month in the store) and that I really thought the tank should be replaced, free of charge, the clerk offered to call the owner. After placing the call,(he went into the back to place the call, so I do not know if the call was actually placed) he reported that the owner said that it was probably leaking because of excessive use, and the only thing he could do was, again, 20% off a new tank and a free bottle of juice. I don't think I use this "excessively" (I'm not even sure what standard usage is) nor was I warned about this problem when I purchased the tank. I'm extremely disappointed in this shoddy customer service for what is obviously a defective product. Cool Vapes should have offered to replace the tank free of charge.Desired Settlement: I think Cool Vapes should replace the tank with a new one or refund my money.