We have apologized for the delay in shipping Coolest Coolers - once the Kickstarter project scaled to more than 62,000 backers we were presented with some unexpected challenges. We have now manufactured and shipped to many of the backers and are working hard to fulfill the remaining...
outstanding rewards. Contrary to the complaint we issue regular Kickstarter updates which this write may not have seen as she is not the original backer. We have been very transparent about the fact that the Coolest cost more than initially estimated to make, and we need to sell coolers in order to fulfill remaining backers. You do not have participate in the expedited shipping option we recently offered - everyone will get their Coolest. We have recently shipped more than 15,000 Coolest coolers to backers and are working hard to fulfill the remainder. Our customer support team have handled more than 100,000 emails which makes it impossible for a small team to answer every email in a unique fashion especially when most people ask the same questions. Our support staff do an amazing job and are extremely patient in answering backers questions.
We at Coolest are incredibly grateful for your support when you backed this project on Kickstarter, and we share your frustration with the delays that we have experienced. Please remember that your pledge to back the Coolest Cooler project on Kickstarter, allowed us...
to create something that previously didn’t exist in the world and we pledged to make a good faith effort to fulfill each reward. Per the terms of service the estimated delivery dates for the rewards were not a promise to deliver by those dates, but simply our best estimate at the time. Every project has risks and challenges, but with your continued patience and support we’ll succeed together.
We have apologized for the delay in shipping Coolest Coolers - once the Kickstarter project scaled to more than 62,000 backers we were presented with some unexpected challenges. We have now manufactured and shipped to many of the backers and are working hard to fulfill the remaining...
outstanding rewards. Contrary to the complaint we issue regular Kickstarter updates which this write may not have seen as she is not the original backer. We have been very transparent about the fact that the Coolest cost more than initially estimated to make, and we need to sell coolers in order to fulfill remaining backers. You do not have participate in the expedited shipping option we recently offered - everyone will get their Coolest. We have recently shipped more than 15,000 Coolest coolers to backers and are working hard to fulfill the remainder. Our customer support team have handled more than 100,000 emails which makes it impossible for a small team to answer every email in a unique fashion especially when most people ask the same questions. Our support staff do an amazing job and are extremely patient in answering backers questions.
We at Coolest are incredibly grateful for your support when you backed this project on Kickstarter, and we share your frustration with the delays that we have experienced. Please remember that your pledge to back the Coolest Cooler project on Kickstarter, allowed us...
to create something that previously didn’t exist in the world and we pledged to make a good faith effort to fulfill each reward. Per the terms of service the estimated delivery dates for the rewards were not a promise to deliver by those dates, but simply our best estimate at the time. Every project has risks and challenges, but with your continued patience and support we’ll succeed together.