The vehicle is not equipped with the function for the dome light to illuminate when the doors are openedWe sent the vehicle to a Jeep dealer who confirmed that to be the caseIn order for the vehicle to have the desired customer function, a cluster allowing that function would need to be installedSince the dome light is functioning as intended, we offer no assistance regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Cooley's response conveniently distracts from the issue by bringing up the legality of the lease between Hyundai and IThat is not the basis of this complaint, which is that Cooley misrepresented the liability that I would owe to Hyundai if I turned my lease in a few months early to Hyundai and leased a vehicle from CooleyIn their response, Cooley admits to not knowing that this liability existed, yet they had no issue telling a customer that they turn in early leases to Hyundai all the time as well as specify what the final bill to Hyundai would be in order to get a sale (they even shook hands on it); therefore, at a minimum this is unethical behavior to induce an individual to lease a vehicle from CooleyAgain, this complaint has nothing to do with HyundaiIt appears Cooley cannot even see it's unethical behavior when looking in the mirror Regards, [redacted]
The customer was aware of the price of the vehicle, the travalue and the payment range subject to his credit scoreWe were unable to obtain the exact payoff amount for his tratil the following dayWe used the approximate payoff amount of $10,000, which he provided for his trade-in, to calculate his payment rangeThe actual payoff was $10,which resulted in a higher paymentAt time of delivery, we presented to the customer the worksheet from the prior evening which stated the price, travalue and approximate payoffThe only figure that changed was the payoff amountThe customer confirmed all the figuresIn order to satisfy the customer, we agreed to sell the vehicle within the original payment range and absorb the additional payoff amount of $No further adjustment is warranted
Unfortunately, the sales manager involved with the transaction is no longer employedI cannot verify the conversation that occurred between [redacted] and himHowever, as I stated in a previous response, charges billed by [redacted] to [redacted] would be the responsibility of the lessee of the vehicle
The vehicle is not equipped with the function for the dome light to illuminate when the doors are openedWe sent the vehicle to a Jeep dealer who confirmed that to be the caseIn order for the vehicle to have the desired customer function, a cluster allowing that function would need to be installedSince the dome light is functioning as intended, we offer no assistance regarding this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Cooley's response conveniently distracts from the issue by bringing up the legality of the lease between Hyundai and IThat is not the basis of this complaint, which is that Cooley misrepresented the liability that I would owe to Hyundai if I turned my lease in a few months early to Hyundai and leased a vehicle from CooleyIn their response, Cooley admits to not knowing that this liability existed, yet they had no issue telling a customer that they turn in early leases to Hyundai all the time as well as specify what the final bill to Hyundai would be in order to get a sale (they even shook hands on it); therefore, at a minimum this is unethical behavior to induce an individual to lease a vehicle from CooleyAgain, this complaint has nothing to do with HyundaiIt appears Cooley cannot even see it's unethical behavior when looking in the mirror Regards, [redacted]
The customer was aware of the price of the vehicle, the travalue and the payment range subject to his credit scoreWe were unable to obtain the exact payoff amount for his tratil the following dayWe used the approximate payoff amount of $10,000, which he provided for his trade-in, to calculate his payment rangeThe actual payoff was $10,which resulted in a higher paymentAt time of delivery, we presented to the customer the worksheet from the prior evening which stated the price, travalue and approximate payoffThe only figure that changed was the payoff amountThe customer confirmed all the figuresIn order to satisfy the customer, we agreed to sell the vehicle within the original payment range and absorb the additional payoff amount of $No further adjustment is warranted
Unfortunately, the sales manager involved with the transaction is no longer employedI cannot verify the conversation that occurred between [redacted] and himHowever, as I stated in a previous response, charges billed by [redacted] to [redacted] would be the responsibility of the lessee of the vehicle