CoolFrames.com

On June 11, I ordered a pair of eyeglasses frame with non-prescription
lenses for 129.00$ CAN shipping included from CoolFrames.com.

On June 22, when I received the order, I noticed the frame was scratched
and the lenses were covered of dirt and fingerprints.

On June 23rd, I return the glasses and asked them for a refund. They didn't follow
their refund and exchange policy, they withheld a 20% restocking fee. I shipped
the glasses to this address : 2907 Ocean Ave, Brooklyn, NY 11235, USA.

Out of curiosity, I pasted this address in google to take a look of their building.
I found out that it was an eyewear store named Ocean Eye Optical. The owner is
Lee Weissman, the same owner of CoolFrames.com.

On June 28, I contacted Lee Weissman to deal directly with him.
So, from him, I ordered the same eyeglasses but this time without
the lenses, for the price of $137.00 CAD shipping included.

On July 25, when I received the package, I was surprised to find, again,
that the frame was scatched and the lenses, which I didn't order this
time, were dirty. I believe they sent me the same eyeglasses, lenses included,
which I returned to Coolframes a few weeks earlier, on June 23rd.

Moreover, rather than billing me 137$ CAN, he charged me 187$ CAN, claiming
that the agreed amount was 137$ US

In August, I called my Mastercard and asked for a chargeback.
I was informed that I should try to come to an agreement with the seller
before a charge back can take place.

He ordered a new frame from his distributor. He wanted to send it to me on
the condition that I drop the chargeback, which I refused and the chargeback
took effect soon after.

I tried by all means to come to an agreement with Lee Weissman but he didn't
want to understand anything, he is irrational.

Lee Weissman ownes CoolFrames.com and Ocean Eyes Optical and both business
share the same address. This man is a fraud, a crook of the worst kind.

I am glad to have this matter brought to my attentionof course the processing fee will be waived and the monies spent on shipping to us for a redo will be refunded as wellwe received the return today and have begun to redo the lenses and ordered a new frame that we were asked to exchangethe entire process should not take more then days or sowe will then [redacted] at our expense the finished new frame with the smaller size and new color overnightwill will make the Optical Center adjustment to as requested by Valgenerally the optical center is placed on single vision lenses half way up the lens depth in this case 14mmwe will make the change to 21mm as e have been asked to doi have noted the account to show a refund request of the shipping to us, say $i would guess and if more please let me know and to ship the order overnight to Val once complete Lee WCF.com

[redacted] placed an order for a pair of Coach eyeglasses with us April **, the frame was not Available in our USA warehousewe ordered the frame in from Italyit usually takes about weeks to get it from there [redacted] was offered a 5% discount for the wait which she exceptedMay *** [redacted] called and asked for us to cancel the order as it was taking too long for us to receivewe apologized and cancelled the order refunding it in fullweregret not filling the order and hope [redacted] gives us a chance in the future

Revdex.com: At this time, I have not been contacted by CoolFrames.com regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

DO NOT BUY THEIR EXTENDED WARRANTY - they do not actually want to honor itI thought this would be a reputable dealer that would work with customers - THEY ARE NOT, they expect an extended warranty (which normally deals with parts) to be the same as Mfg warranty (exchange the whole frame) with the customer having to return the broken one (which in my case was my only pair of glasses) for repair (as if it was going to be sent back to the manufacturer)Normally, dealers carry parts (e.gnose bridge) which they can work with the customer to exchange for the broken oneTHESE PEOPLE DO NOT WORK WITH THE CUSTOMER, so the $you spend on the 2nd year of warranty is MONEY DOWN THE DRAIN (or into their pockets)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It has been a full two weeks since I mailed the glasses back with absolutely ZERO response from CoolFrames in that time Based on your representative's answer on the phone (which was indicated to come from the manager) there was to be no adjustment, no refund, and I would have to pay shipping, I filed this complaint, received a refund from my credit card company, and purchased glasses from another vendor I have no need of your glasses as I have already received the new pair Your company refused to honor any of the points accrued from past purchases (" [redacted] ***"), you insisted I take my time and effort to diagnose the problem on my own locally, your representative was at best unhelpful and even went so far as to state there was no guarantee the corrected lenses would work as I had not supplied the optical center information with my prescription (even though that would be IMPOSSIBLE for anyone without the frames in-hand to do)Please take this as notice that I do not want your product, have already returned it, and will only accept a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] purchased a frame from my store last yearit was returned to us broken and as we were unable to replace the frame originally purchased last year the manufacturer advised us they would provide a different frame of equal value as replacementany frame even a few dollars more I would be more then happy to provide as replacementmy staff [redacted] and [redacted] have instructed [redacted] via email and phone of what options exist -- [redacted]

this is insulting, we are an optical store in NYC for the past yearsto say the frame is fake is not only insulting, but 100% wrongwe do not have to but if the customer likes we can offer proof of purchase to them with their name on an invoice for this product from Tag Heuerif the frame is not to the liking we can replace it or change the style altogether, but we do not offer refundslenses are 100% essilor transition graphite green with crizal Prevencia a premium product made to order for this unique jobwith all that said I am here to help and make sure that the end my customer is satisfiedif need be we can replace the frame for a different style or return this frame for replacement if the original was not satisfactory

Really horrible experience with coolframes. I purchased a pair of eyeglass frames from them. Firstly it took two weeks to get to me and when I got the frames, they were badly warped. Upon contact with coolframes staff, they were unapologetic and rude. They suggested that I bring it to my ophthalmologist and get them straightened! I decided to return the damaged frames and not only did I have to pay return shipping but also a 20% restocking fee since I did not want a replacement. Absolutely ridiculous and their return policy is not clear especially when it comes to goods damaged where they are at fault. Very disappointed and hopefully this review can prevent others from having the same experience.

Worst experience ever When the glasses finally came in they were the wrong prescription I was told I would have to send them back and pay $to get a replacementAbout three or four months later the frames broke by the time I send them back it was over a year they refused to honor the warranty and I would have to buy new glasses This was my first time to buy glasses over the Internet thought I would give it a try because they had the frames I was looking forI guarantee this will be the last time that I buy from over the Internet through coolframes it took a long time to get the glasses then when I got them they were wrong then when they broke they didn't want to honor the warrantyI would never recommend them to my worst enemyPlease save yourself the nightmare do not buy from coolframes ever again thank you

I am glad to have this matter brought to my attentionof course the processing fee will be waived and the monies spent on shipping to us for a redo will be refunded as wellwe received the return today and have begun to redo the lenses and ordered a new frame that we were asked to exchangethe entire process should not take more then days or sowe will then *** at our expense the finished new frame with the smaller size and new color overnightwill will make the Optical Center adjustment to as requested by Valgenerally the optical center is placed on single vision lenses half way up the lens depth in this case 14mmwe will make the change to 21mm as e have been asked to doi have noted the account to show a refund request of the shipping to us, say $i would guess and if more please let me know and to ship the order overnight to Val once complete
Lee WCF.com

Ordered glasses on September ***, but took over a month to deliverReceived glasses on November ***Glasses arrived in perfect conditionWould have given stars, but the month long wait was a bit too muchStill, I saved $compared to locally, so month wait to save $was worth it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unfortunately, because the product was damaged upon arrival, the polish was less than professional, and because the frame was deformed upon arrival (pictures as evidence), a full refund will satisfy this complaintThe product was returned, which the seller should have received--a tracking number will confirmBecause of the flaws of the original product, I do not feel comfortable ordering/replacing any products from this seller.
"The best and easiest way to understand the authenticity of a TAG Heuer frame is by looking at the product information written inside the templesThe factory in France has a heat press technology used by no other eyewear maker I know ofEveryone uses silk printing method, which basically look like numbers and letters are printed, whereas with TAG Heuer, the numbers are sunk into the frame templesFake TAG Heuer frames only have this on the outer part of the temples, where the TAG Heuer logo isHowever it's a very expensive and unique technology to press different numbers such as Product Code, Lens & Bridge Size, Color information, and etcfor each style and variation."
The picture attached is evidence that Tag's imprinting technology wasn't used for these glasses, because the imprinting is not clearFurther, the certificate can easily be reproduced, so this alone isn't evidence of authenticity.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we thank our customer for the purchase of the guess frame, we did initially receive the wrong color and it took us days to finally get the correct oneunfortunately it did take us about days longer to ship this package then usual, we did finally ship the frame using a faster ship method then
originally requested which was 1st class mailwe are ver sorry for the delay and hope that this first experience does not sway *** *** from buying with us in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I again respectfully decline your offer The quality of the materials selected by you is immaterial to the correctness of their manufacture No other vendor has asked me to take either my nor a local optometrist's time to determine or correct an OC error, not has any other vendor waited two weeks before respondingYou also very much DID "...have a problem..." exchanging the frames, with your rep (after consulting with the manager on duty) stating I would be charged return shipping and a processing feeAny offers other than that have only come after I made extraordinary efforts on my part to indicate my displeasureYou may obviously take whatever measures you deem necessary with the bankMy stance is firm in requiring no less than a full refund and cessation of any further charges and collections beyond what was initially authorized by me in my order with you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Order placed late on May ***we began the order with getting the frame and lenses ordered to our storeon the 21st customer filed a dispute with *** our online payment processorthe glasses were ready to ship the next day, but we do not ship while there is an active disputewe asked via
phone and emails to remove the dispute in order to ship the completed orderinstead the customer complained that he never got the orderwe told *** and him that he did not have the order because an active dispute existed and that is what is delaying the shipmentorder was never shipped and customer was refundedif the glasses were a priority the dispute would be removed and order would have been shippedwe regret it did not work out.
--
*** ***
***

we received and envelope from ***it included a check for $for shipping and a letter requesting a repair on a clipwe did not find the clip in the envelope as it must have either been stolen or fell out of the envelopewe contacted *** *** to resolve and we did work it out over the
phonewe sent a replacement clip to resolve the defective lost one and *** *** was very kind to leave us some positive feedback.
--
*** ***

I suppose we are at a dead lockthe OC you refer to is not something taken for single vision lens orderthat is a fact and the doctor that told you it is I'm sure is not too happy that you purchased glasses elsewhere.you have filled a charge back with your credit card as is your right, we have a right to respond and plea our caseif we happen to win I will make every effort to still try to resolve the order with you at no extra cost to youu purchased salt a top brand and a with avance a top stock lenswe provided a finished product exactly to the request made from your order, without any errors.I am unsure how the Revdex.com can assist us at this point
Lee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thanks for the responseThe frame was bent, which cannot be fixed, as the pictures have shownThe lens was damaged, as the pictures have shownOne of the screws was damaged, which the pictures have shownThere are simply too many damaged pieces for these glasses to be fixed or repairedI have also filed a complaint with the NY State Attorney General's office for fraudulent business practices/not as advertised/refusal to offer refund when product was returnedProduct returned per ***: see tracking number:
Delivered On:
Friday, 05/**/at 10:A.MLeft At:
Inside Delivery
Signed By:
ZIGE
My last request is for a full and complete refund of the full purchase priceOtherwise, I will further escalate this matter to a civil court in Tampa, Florida, where the business owner will have to report per a court subpoena in person, where I will ask for the total purchase price, court costs, fees, etc.
Thank you for your time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***