Coolidge Veterinary Hospital

We took our beloved 16 year old [redacted] Terrier to this vet because it was time to let him go to doggie heaven. This was the hardest decision we had ever made.We specially requested that his ashes be returned to us so we would still always have part of him with us. I get a call yeaterday from some staff member telling me that someone had made a clerical error on the paperwork and did not request to have his ashes returned. When I told my wife what this lady had just told me, my wife broke down in tears. My wife said, this is like losing our dog twice. I called the doctor and she confirmed that one of the staff had made an error and that was nothing that could be done. This kind of mistake is totally unacceptible from a veterinary hospital. This is like, I forgot the baby in the car in 110 degree weather mistake. This is not, I ordered too much stationary. I do not know what legal recourse I have, but at the very least I will let others know what happened to us in hopes that it will not happen to them. The only reasonable remedy is that the person who made this mistake be fired. No one like that should be working with animals.

We took our beloved 16 year old [redacted] Terrier to this vet because it was time to let him go to doggie heaven. This was the hardest decision we had ever made.We specially requested that his ashes be returned to us so we would still always have part of him with us. I get a call yeaterday from some staff member telling me that someone had made a clerical error on the paperwork and did not request to have his ashes returned. When I told my wife what this lady had just told me, my wife broke down in tears. My wife said, this is like losing our dog twice. I called the doctor and she confirmed that one of the staff had made an error and that was nothing that could be done. This kind of mistake is totally unacceptible from a veterinary hospital. This is like, I forgot the baby in the car in 110 degree weather mistake. This is not, I ordered too much stationary. I do not know what legal recourse I have, but at the very least I will let others know what happened to us in hopes that it will not happen to them. The only reasonable remedy is that the person who made this mistake be fired. No one like that should be working with animals.