CoolStuff1122.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hello,
Please allow at least hours for our CS team to respond to your complianti see you emailed us yesterday, and we replied to youIf this case does not fit your phone, you can send it back to us, and then request a refund from *** ***, which sold you the voucher
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Please let me know if you have any other questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I ordered two vouchers from living social to purchase dark blue and clear crystal fireball earrings valued at $90.00. I purchase the earrings via coolstuff1122 I received a confirmation and that the earrings would be shipped out. It's been over 10 days and I have not received the product. I have sent emails and made phone calls and left messages and no one has gotten back to me at all.Desired Settlement: I would like to get the earrings however if that's not possible I would like my refund back for shipping costs that I was charged and never received the product

Business

Response:

Hello,

Review: I was directed to this company through a [redacted] coupon I purchased. They were selling Otterbox iphone cases. The ad did not indicate that it did NOT fit the iphone 5c. When I received it, it did not fit. After 3 attempts to receive a refund after returning a product, the only answer I received was, "we do not carry a case that will fit the Iphone 5c". They are very hard to get a hold of - no phone number - only email. I have only received one response, and it did not address my concern to receive a refund because the product was not as advertised.Desired Settlement: I would like them to address my refund questions and offer me the opportunity to ship the product back and receive a refund for the price I paid.

Business

Response:

Hello,

Please allow at least 24 hours for our CS team to respond to your compliant. I see you emailed us yesterday, and we replied to you. If this case does not fit your phone, you can send it back to us, and then request a refund from [redacted], which sold you the voucher.

Please let me know if you have any other questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Just like all the other complaints before me, I made a purchase September [redacted], 2013 and never received my order or refund.

I too sent an email stating order was never received. Cool stuff replied stating order was shipped along with NO tracking link for tracking order. I sent a 2nd email for refund of money and [redacted]reply was " I will process your refund right away but first I will need to know if you used any voucher codes with these orders? I replied on 11/**/2013 stating "no I did not use any voucher codes and still have not gotten refunded.

This company and website needs to be shut down. I believe [redacted]is a fraudulent company/website just out to steal peoples' money.Desired Settlement: I would just like refund of my money.

Business

Response:

Hello,

Review: I purchased my order from [redacted] for a phone case and have not received the item in almost a month now. I have contacted them several times and left several voice mails. I was unaware of the reputation of this company when I purchased this product. Any quick search online will show countless number of reviews that this company does not fulfill orders. Just look at the Revdex.com page or [redacted] and you will see complaints, and only complaints.Desired Settlement: I would like the $11.95 I paid for this product back.

Business

Response:

Hello,

Review: I ordered a pair of earrings from Coolstuff1122 on August **,2013. Several weeks later on September **,2013 I recieved an email stating that my order had been shipped and it would take 2-4 business days for delivery. Today is September *,2013 and I have still NOT recieved my order. The website link to track your order does not work. I have called the number on their website three times and it goes straight to voicemail. I have left messages and have not recieved a response. I have also submitted two emails through my Coolstuff account that is supposed to go directly to customer service and I cannot get response.Desired Settlement: I just want what I purchased or a refund.

Business

Response:

We will ship this order out again

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have not received my order nor have I heard anything about my order even with the 2 emails I sent. I have called them as well with only being forwarded to voicemail. This is one for the email I had sent to them 9/*/2013 1:06:28 PM Order Number:: [redacted],order was placed 9/*/13 and yet the funds have come out of my account, but I don't have a tracking number or est on delivery? There website says shipped within 5-15 days well hate to say it been over 5 and 15 still with my order just prossicing.Desired Settlement: I would love for my order to be sent to me.

Business

Response:

The orders will ship out today, you will get a tracking number shortly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I have recieved the tracking number, I have checked that number for a few days now but the number isnt found. The letter also stated that it would arrive in 5 to 10 days, I am currently awaiting for the package.a

Sincerely,