Coon Rapids Chrysler, Dodge, Jeep, & Ram

Response received via e-mail to Revdex.com: "I would like to thank you for reaching out to us with this information Cn Rapids Chrysler has reviewed the service history and find the complaint unfounded, lacks merit and will not be offering further resolution to the customerThe client brought his Dodge Ram VIN# [redacted] with 196,miles on 1/17/with a complaint of the oil light coming on when stopping and that check gauge light warning displays when this occursDuring diagnosis we pulled fault codes and found no codes present, we tested with a mechanical oil pressure gauge and found that it read between 10-psi Based on age and mileage of the vehicle we felt the pressure was too low and should be seeing pressures closer to 20-psi which warranted further inspection to the oil pump and pick up tube After removing the oil pan we found excessive oil sludge build up in the pick up tube screen preventing suction of oil to the engine While oil pan was removed, the tech noted the connecting rod bearings are showing signs of wear and minor failure We recommended replacement of oil pressure switch and cleaning of oil pump and pick up tube and tube screenReassembled and tested okayThe vehicle returned on 1/20/@ 196,miles with a complaint of the oil light coming on still Test and remove oil pan, found all crankshaft rod bearings worn over spec which also grooved the crankshaft Tech recommended to replace crankshaft and rod bearings, the customer declined crankshaft replacement and only authorized replacement of connecting rod bearings We replaced the bearings per the customers request as he declined the crankshaft and we tried to clean the bad crankshaft as best as possible with emery cloth, installed the connecting rod bearings and changed the oilThe customer declined the full recommended repair and only authorized partial repair to Cn Rapids Chrysler We cannot be held liable for the customer declining the recommended repairRegarding his Dodge Ram with 71,miles on it with VIN# [redacted] , the client had two service visits The first repair visit had a complaint to check windows as they did not work all the time, we found the window switch faulty and the customer declined repairsDuring that visit and the second complaint was an intermittent starting issues to which we found his fuel pump faulty and replaced his fuel pump per his authorization On the second visit he brought it in for a check engine light, we test drove the vehicle times inspected and found no problem foundNeither repair to his involved any fluids other than fuel in the gas tank We believe the above information supports the statement that we find his claims unfounded and lacks meritThank you,Brian" Brian [redacted] Service Manager Cn Rapids Chrysler Dodge Jeep Ram [redacted] Cn Rapids, MN O: ###-###-#### F: ###-###-#### Brian[redacted] @carouselmotor.com

The cancelation check has been processed and is ready to be mailed or picked up by the customer Tamir Kthe Finance Director called and left a message so we can find out if the customer would prefer picking it up, or having it mailed The process generally takes 4-weeks to finalize a cancellation process If there are any more questions please feel free to reach out directly to Tamir at ###-###-#### Sorry for the miscommunication We work diligently to avoid these concerns of our customers

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ We expedited Mr***'s cancellation and sent our check # [redacted] to City and County Credit Union today in the amount of $processing on a cancellation can take from to weeksThis information should have been relayed to Mr [redacted] to prevent him from expecting it sooner Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I apologize, some of the amounts were incorrect on the refundBut Sue did call me this past week and informed me the dealership is issuing me a refund of $1,3xx to my financing group

Initial Business Response /* (1000, 13, 2015/03/03) */
Revdex.com left VM for GM *** *** (3/3) seeking update on title / registration status -- received return VM and folle-mail immediately
Mr *** indicates that he has been in contact with Mr & Mrs *** throughout this
process, and that the customers' corrected registration will be printed by the State of WI on Saturday, 3/
He says they should receive their corrected registration shortly thereafter
Initial Consumer Rebuttal /* (3000, 15, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that Mr***'s response lacks sincerity, truth, and apology*** was not involved in this situation until February 4, nearly two months after our initial inquiry with the dealershipThe response given lacks truth, or at best attempts to minimize the unprofessional way our problem was handledI am disappointed by the response that the dealership has given
We have received our title & proper registration

The check for the GAP refund was cut on 08/25/The check was cashed by *** *** on 08/26/

Initial Business Response /* (1000, 6, 2015/01/03) */
We have spoken to the customer and we informed him that the money has been sent to the bank on 12/27/

We are fixing the vehicleThe customer is very happy!!!!

If you are looking for a mortgage, auto or a student loan may cause multiple lenders to request your credit report, even though you are only looking for one loan. To compensate for this, FICO Scores ignore mortgage, auto and student loan inquires made in the 30 days prior to scoring. So, if you find...

a loan within 30 days, the inquires won't affect your scores while you're rate shopping. In addition, FICO Scores look on your credit report for mortgage, auto and student loans inquiries older than 30 days. If your FICO Scores find some, your scores will consider inquiries that fall in a typical shopping period as just one inquiry. For FICO Scores calculated from older versions of the scoring formula, this shopping period is any 45 day span. For FICO Scores calculated from the newest versions of  the scoring formula, this shopping period is any 45 day span. Each lender chooses which version of the FICO Scoring formula it wants the credit reporting agency to use to calculate your FICO Scores. With all of this being said credit inquiries can't be removed from the credit reports that would be pulled today. Cn Rapids CDJR did in fact only run the credit report one time, but did ask multiple banks to review [redacted]'s credit history. We have somewhere close to 30 different banks that we deal with, and each has different buying criteria based on multiple scenarios. So again we ran the report one time, but did ask several banks to provide a loan based on terms sent over to them.

Initial Business Response /* (1000, 5, 2015/08/31) */
We expedited Mr. [redacted]'s cancellation and sent our check #[redacted] to City and County Credit Union today in the amount of $1344.23. Normal processing on a cancellation can take from 4 to 6 weeks. This information should have been relayed to Mr...

[redacted] to prevent him from expecting it sooner.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I apologize, some of the amounts were incorrect on the refund. But Sue did call me this past week and informed me the dealership is issuing me a refund of $1,3xx to my financing group.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for your help

Initial Business Response /* (1000, 6, 2016/02/09) */
Mr. [redacted],
Ms. [redacted]'s vehicle was delivered to us from Chrysler Corporation with all of the fluids such as antifreeze, power steering, windshield washer, and brake fluids at factory levels. Due to the freeze up of the vehicle we did a...

complete flush installing new fluid. We then noticed a no heat issue, so replaced the thermostat which corrected the situation. This was a simple repair, and would not fall under any type of buy back from us or Chrysler Corporation. Ms. [redacted] concern about future engine problems can be addressed by me the dealer putting on a Lifetime Powertrain Warranty at the dealerships expense. This is good for as long as Ms. [redacted] owns the vehicle. 100% parts along with 100% labor on the engine, Transmission, and front or all wheel drive. I offer this to show that we do care about our customers and want Ms. [redacted] to feel protected from any future issues.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the offer of Lifetime Powertrain Warranty at the dealerships expense however this does not address my complaint. My complaint is that I was sold a $25K vehicle that due to someone's error had Anti-Freeze that could not with stand temperatures below zero. A frozen engine is not a minor incident and can not be erased by simply flushing the bad coolant out and putting in new. So we do know that the issue damaged the thermostat so what other things have been damaged that we are unable to see at this time. I think it also needs to be noted that the mileage is under 2k (1932 to be exact). I spoke to Chrysler Customer Care who indicated that they would not be able to do anything and I would have to seek resolution with the dealership. If the vehicle had excessive mileage I would understand the reluctance to agree to my request to swap my vehicle with a like vehicle. However based on the circumstances my request is not unreasonable. It seems I am stuck in the middle between the Dealership and Chrysler and neither side is willing to stand up and take ownership for the mistake. Again the offer is appreciated but my concern is not that the repairs will be paid for but that repairs will be needed I bought a new vehicle as I wanted the reliability that comes with that. If this vehicle had not been sold to me and was still sitting on the dealerships lot and the engine froze I am certain (I hope) that they would not have tried selling it to anyone as new and would have sent it back to Chrysker or made the repairs and reduced the price accordingly. It seems to be unfortunate for me that I happened to purchase it in April when there was no way of knowing or even thinking something like this would have happened. Again my resolution is to replace the vehicle with an equivalent vehicle. I look forward to a response.

Initial Business Response /* (1000, 6, 2015/09/23) */
We sold the vehicle "As Is". We also had the customer sign an "As Is" form acknowledging that the vehicle was being sold "As Is" and that the dealership assumes no responsibilities for any repairs after delivery. Even though this was signed,...

the customer has not been charged anything for the repairs to the vehicle since the time of purchase. In addition to the dealership covering the costs of the repair, the dealership also provided a vehicle for the customer to use at no charge while the vehicle was being diagnosed and repaired.
When the vehicle was brought back to us, since we are a Chrysler dealership, we sent it to a GM dealership because we thought they would be best equipped to figure out an electrical issue with a GM product. When they first looked at it, they thought it was a bad amplifier. When they went to install the amplifier, it was discovered that the amplifier wasn't the problem.
When we originally inspected the vehicle, the radio wasn't working. The technician reset the PCM and the radio started working again. Because the radio was working again, he thought he fixed it. We didn't do a quick fix, we thought it was fixed. And as the GM dealership we sent it to can attest, this was not an easy one to diagnose considering they misdiagnosed it the first time too.
In regards to the service contract...We offered a service contract with multiple payment options to the customer and the additional service contract was declined. We had the customer sign a disclosure declining the service contract as well. If the customer would like to go over the different service contract options again with one of the finance managers, they are more than welcome to do so. The dealership will even offer a $500 discount towards the purchase of a service contract that is available for their 2008 Acadia.
We always strive to provide the most thorough and complete inspections on our vehicles, but unfortunately, things can be missed. It appears that some things were missed, so we took ownership for this, and did not charge the customer anything. Cn Rapids Chrysler feels that not charging the customer for repairs after the sale on an "As Is" vehicle, providing a vehicle to the customer at no charge while the repairs were being done, and offering a $500 discount towards the purchase of a service contract is going above and beyond what is required to us by law.
We hope this is an acceptable resolution.

Response received via e-mail to Revdex.com: "I would like to thank you for reaching out to us with this information.  Cn Rapids Chrysler has reviewed the service history and find the complaint unfounded, lacks merit and will not be offering further resolution to the customer. The client...

brought his 1999 Dodge Ram 1500 VIN# [redacted] with 196,791 miles on 1/17/15 with a complaint of the oil light coming on when stopping and that check gauge light warning displays when this occurs. During diagnosis we pulled fault codes and found no codes present, we tested with a mechanical oil pressure gauge and found that it read between 10-12 psi.  Based on age and mileage of the vehicle we felt the pressure was too low and should be seeing pressures closer to 20-25 psi which warranted further inspection to the oil pump and pick up tube.  After removing the oil pan we found excessive oil sludge build up in the pick up tube screen preventing suction of oil to the engine.  While oil pan was removed, the tech noted the connecting rod bearings are showing signs of wear and minor failure.  We recommended replacement of oil pressure switch and cleaning of oil pump and pick up tube and tube screen. Reassembled and tested okay. The vehicle returned on 1/20/15 @ 196,826 miles with a complaint of the oil light coming on still.  Test and remove oil pan, found all 8 crankshaft rod bearings worn over spec which also grooved the crankshaft.  Tech recommended to replace crankshaft and rod bearings, the customer declined crankshaft replacement and only authorized replacement of connecting rod bearings.  We replaced the bearings per the customers request as he declined the crankshaft and we tried to clean the bad crankshaft as best as possible with emery cloth, installed the 8 connecting rod bearings and changed the oil. The customer declined the full recommended repair and only authorized partial repair to Cn Rapids Chrysler.  We cannot be held liable for the customer declining the recommended repair. Regarding his 2002 Dodge Ram 1500 with 71,690 miles on it with VIN# [redacted], the client had two service visits.  The first repair visit had a complaint to check windows as they did not work all the time, we found the window switch faulty and the customer declined repairs. During that visit and the second complaint was an intermittent starting issues to which we found his fuel pump faulty and replaced his fuel pump per his authorization.   On the second visit he brought it in for a check engine light, we test drove the vehicle 3 times inspected and found no problem found. Neither repair to his 2002 involved any fluids other than fuel in the gas tank.  We believe the above information supports the statement that we find his claims unfounded and lacks merit. Thank you,Brian"  Brian [redacted] Service Manager Cn Rapids Chrysler Dodge Jeep Ram [redacted] Cn Rapids, MN 55433   O: ###-###-#### F: ###-###-#### Brian.[redacted]@carouselmotor.com

The cancelation check has been processed and is ready to be mailed or picked up by the customer.  Tamir K. the Finance Director called and left a message so we can find out if the customer would prefer picking it up, or having it mailed.  The process generally takes 4-6 weeks to...

finalize a cancellation process.  If there are any more questions please feel free to reach out directly to Tamir at ###-###-####.  Sorry for the miscommunication.  We work diligently to avoid these concerns of our customers.