Cooper Auto Body

Mr [redacted] brought his [redacted] in for repairs on May 27, The right front fender and front bumper cover both had minor damage and were being run under a claim through [redacted] (Please see attached photos)Mr [redacted] also decided that he wanted to repair minor damage to the rear bumper cover at that time as wellThis work was being paid for out of pocket by Mr***It was a very straight forward repair job, and everything went as planned Mr [redacted] came to pick up his vehicle on June 4, Upon delivering the vehicle, Mr [redacted] did not voice any complaints about the body or paint workmanship, but he was not satisfied with the way that both of the bumpers were fittingHe decided to leave the vehicle with us so we could adjust both bumpersWe determined it would be best to order new retainers for the bumper covers to ensure that Mr [redacted] would be pleased with the appearance of the bumpers once they were reinstalledHe came to pick up his vehicle again and didn’t seem to have any complaints at that timeMr [redacted] took his vehicle home, and we believed that the issue at hand was resolved Since then, Mr [redacted] has brought his [redacted] back into the shop a few more times complaining about the way the bumpers were fittingAgain, in order to try to make things right with the customer, we decided to order an OEM front bumper cover for the vehicleWe received the part directly from ***, painted, and installed it at our own expense On this particular model of vehicle, there are plastic retainers attached to the body of the car where the outer ends of both the front and rear bumper covers meet the fenders and quarter panels, respectively Both the front and rear bumper covers attach to these retainersThis is the only spot they attach to the actual body of the car until you reach the reinforcement beamsThis means that both bumpers are free floating from the point of attachments at these retainers all the way until it reaches that reinforcement barWe explained concept of this manufacturing design numerous times to Mr*** We have dealt with repair work on this model of vehicle on several occasionsIt was a very straight forward repair, and there was nothing done incorrectly during the processWe feel like we have gone above and beyond to try to make Mr [redacted] happyUnfortunately, it seems like that is not possibleWe are not interested in going through mediation or arbitrationIf the Revdex.com would like to further discuss this issue, we will be more than happy to provide additional details and/or answer any questionsPlease contact [redacted] directly

Complaint: [redacted] I am rejecting this response because: I appreciate [redacted] willingness to move forward to resolve our ongoing disputePer his direction, I have spoken with *** [redacted] management and they have agreed to meet with [redacted] to discuss my vehicleI will make arrangements to drop off my car so that all parties can assess the damage While I am happy to help facilitate a meeting between [redacted] and ***, I have concerns that the purpose of this meeting is a stalling tactic in order to further delay resolution***'s suggestion that there is some kind of "foul play" involved is completely inappropriate and untrueI have been dealing with a broken vehicle for monthsI paid for repairs that were never completedI have paid [redacted] Auto $and am still driving a car that rattles constantly due to repairs that were not completedI am not pursuing this matter for fun or for spite-I simply want my vehicle repaired If [redacted] still wants to pursue a meeting with ***, I will agree to his request and arrange to drop off my car on the scheduled dateBecause this matter has been ongoing for several months, this meeting needs to be scheduled before SEPTEMBER 15th, If [redacted] meets with [redacted] and decides not to accept their evaluation, I will move forward in pursuing this matter through litigation I have already made an appointment with another body shop to have the entire job redoneMy hope is that [redacted] will want to make things right for his business and for his customer and offer a refund of $so that we can both move forward from this situation amicably [redacted] has my contact information and can contact me at any time to arrange the refund Regards, [redacted] ***

[redacted] went out to *** [redacted] today to inspect Mr***s vehicleAs a solution to the problem [redacted] Auto Body will order a new front bumper and paint it, and *** will install it and adjust the front bumper

Pick a week day to drop your vehicle at ***Have them call us when the vehicle is there and we will come out and go over the vehicle with them

We have done everything and more to please Mr***Everything on this car has been repaired correctlyI would be glad to meet with the owner or manager at *** ***, as well as the service tech who is allegedly implying that Mr***'s vehicle was not put back together properlyThis needs to be done without Mr*** present. I believe there is some foul play going on and I want the owner or manager of *** involved

[redacted] went out to [redacted] today to inspect Mr. [redacted]s vehicle. As a solution to the problem [redacted] Auto Body will order a new front bumper and paint it, and [redacted] will install it and adjust the front bumper.

Complaint: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
to disputes 
Dispute #[redacted]
I reject [redacted] Auto Body's response for the following reasons:
 
[redacted] Auto Body agreed to repair collision damage caused by a minor accident. My front bumper, quarter panel and various other parts were damaged. My insurance carrier paid for the front damage. While my car was under service, I requested that [redacted] repaint my rear bumpEr (the rear bumper had no damage from the accident).
 
[redacted] sanded and repainted the damaged front bumper and re-installed it. They front fender was bent in the impact of the accident. The fender was never corrected. When they removed the rear bumper, they broke it.
When I arrived to pick up my car the first time, I noticed that both bumpers were installed incorrectly. [redacted] agreed to adjust the bumpers and I left my car with them for another few days. When I returned again to pick up the car, the bumpers looked a bit better but I was still not confident that they were installed correctly. Both [redacted] and I agreed that we would “sleep on it” for a few days and I would contact them if I had further concerns.
After a few days of driving, both bumpers had shifted and were literally hanging off my car. I contacted [redacted] and they agreed to purchase and install a new front bumper at their expense. They did not acknowledge that they caused the damage to the rear bumper at that time but agreed to re-adjust it again. After installing the new front bumper and attempting to re-install the rear bumper, both were still incorrect.
I took my car to [redacted] for them to inspect it. They determined that [redacted] had ripped off both bumpers and damaged their retainers. No bumper will ever install correctly with said retainers in their current damaged position. [redacted] has never repaired the initial damage to my front quarter panel and it remains bent to this day. When I discussed [redacted] findings with Cooper, they became angry.
I have attached a PDF report from [redacted] describing the damage to both bumpers and the cost to replace the broken rear bumper.
Additionally, pictures of both the front and rear bumpers are attached. As you can see, the rear bumper remains broken and sagging off the car. The 2 visible notches on the front bumper should be concealed and securely fastened to the retainer. Until the initial damage to the front quarter panel is corrected, no bumper or retainer will fit correctly. At this time, [redacted] has refused to refund my money, acknowledge the damage that they caused or take my calls. I don't feel comfortable scheduling any additional work with [redacted] and would like a refund so that I can take my car elsewhere.
 
Regards,
[redacted]
Dispute #[redacted]
2 Attachments 
 
Preview attachment Front Bumper #1.bmp
Image
Front Bumper #1.bmp
Preview attachment [redacted] Estimate.pdf
PDF
[redacted] Estimate.pdf

Mr. [redacted] brought his 2003 [redacted] in for repairs on May
27, 2014. The right front fender and front bumper cover both had minor damage
and were being run under a claim through [redacted] (Please see attached
photos). Mr. [redacted] also decided that he wanted to repair minor damage to...

the
rear bumper cover at that time as well. This work was being paid for out of pocket
by Mr. [redacted]. It was a very straight forward repair job, and everything went as
planned.
Mr. [redacted] came to pick up his vehicle on June 4, 2014. Upon
delivering the vehicle, Mr. [redacted] did not voice any complaints about the body
or paint workmanship, but he was not satisfied with the way that both of the
bumpers were fitting. He decided to leave the vehicle with us so we could
adjust both bumpers. We determined it would be best to order new retainers for
the bumper covers to ensure that Mr. [redacted] would be pleased with the appearance
of the bumpers once they were reinstalled. He came to pick up his vehicle again
and didn’t seem to have any complaints at that time. Mr. [redacted] took his vehicle
home, and we believed that the issue at hand was resolved.
Since then, Mr. [redacted] has brought his [redacted] back into the shop
a few more times complaining about the way the bumpers were fitting. Again, in
order to try to make things right with the customer, we decided to order an OEM
front bumper cover for the vehicle. We received the part directly from [redacted],
painted, and installed it at our own expense.
On this particular model of vehicle, there are plastic
retainers attached to the body of the car where the outer ends of both the
front and rear bumper covers meet the fenders and quarter panels, respectively.
Both the front and rear bumper covers attach to these retainers. This is the
only spot they attach to the actual body of the car until you reach the
reinforcement beams. This means that both bumpers are free floating from the
point of attachments at these retainers all the way until it reaches that
reinforcement bar. We explained concept of this manufacturing design numerous
times to Mr. [redacted].
We have dealt with repair work on this model of vehicle on
several occasions. It was a very straight forward repair, and there was nothing
done incorrectly during the process. We feel like we have gone above and beyond
to try to make Mr. [redacted] happy. Unfortunately, it seems like that is not
possible. We are not interested in going through mediation or arbitration. If
the Revdex.com would like to further discuss this issue, we will be more than happy to
provide additional details and/or answer any questions. Please contact [redacted] directly.

Complaint: [redacted]
I am rejecting this response because:
I appreciate [redacted] willingness to move forward to resolve our ongoing dispute. Per his direction, I have spoken with [redacted] management and they have agreed to meet with [redacted] to discuss my vehicle. I will make arrangements to drop off my car so that all parties can assess the damage.
While I am happy to help facilitate a meeting between [redacted] and [redacted], I have concerns that the purpose of this meeting is a stalling tactic in order to further delay resolution. [redacted]'s suggestion that there is some kind of "foul play" involved is completely inappropriate and untrue. I have been dealing with a broken vehicle for months. I paid for repairs that were never completed. I have paid [redacted] Auto $3278.42 and am still driving a car that rattles constantly due to repairs that were not completed. I am not pursuing this matter for fun or for spite-I simply want my vehicle repaired.
If [redacted] still wants to pursue a meeting with [redacted], I will agree to his request and arrange to drop off my car on the scheduled date. Because this matter has been ongoing for several months, this meeting needs to be scheduled before SEPTEMBER 15th, 2014. If [redacted] meets with [redacted] and decides not to accept their evaluation, I will move forward in pursuing this matter through litigation.
I have already made an appointment with another body shop to have the entire job redone. My hope is that [redacted] will want to make things right for his business and for his customer and offer a refund of $3278.42 so that we can both move forward from this situation amicably. [redacted] has my contact information and can contact me at any time to arrange the refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, it should read . coopers will buy and paint a new rear bumper and [redacted] [redacted] will install new rear bumper, [redacted] [redacted] will also reinstall the front bumper. all parts and labor paid by [redacted] autobody.  I find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
Your appointment with [redacted] is Thursday, August 28th at 9:00am.
My vehicle will be waiting.
Please be punctual.
Regards,
[redacted]