After successfully using the company for many years, I had a very bad experience yesterday I made an appt and he was to arrive between and pmHe arrived at almost 6pm, however he did call and say he was wrapping up another call I understand this, however when he arrived I saw how he must run late on all calls Before even looking at the unit, he proceeded to try to "educate" me on all things heating and air as well as try to sell a service contract and was quite persistant At this point it was after 6pm and I am getting annoyed He didn't seem to know what the issue was but did note that I needed a new thermostat since my unit is years old and has the old style At almost 7:and after two attempts, visibly reading the instructions to the thermostat and calling someone for assistance he was "finished" Obviously I don't feel very confident in the service and will most likely not call the company againThere are countless heating and air contractors so I feel like the company should try to hire or train technicians that are competent
Plumber [redacted] of Roscoe Brown was very thorough, knowledgeable, professional, & polite...this company should consider themselves lucky [redacted] came to them...he puts the Pro in Service Pro...will ask for him in the future...wish all service techs were like him!!
At midnight on Jan22, when we had inches of snow on the ground, Jim W [redacted] of Roscoe Brown, Inccame to our rescueHe could not repair the heat that night, but brought heaters to keep us warmAt 7:the next morning, he was back to make a change to the heating system that would give us heat until the new part came inToday, he added the new partH e did all of this with a wonderful cheerful attitude in spite of the fact it was degrees last Friday night and he was really tired from helping others before usTHIS IS WHY WE They truly are here to help
Dana K [redacted] serviced my heat and air conditioning units and was excellentHe was very nice and I felt he knew what he was doingI give him an A+ for his service
We have a geothermal unit in our home which is quite different than the usual HVAC I have consistently worked with Chris Ffrom Roscoe Brown since we built the house in 2013/ I can't say enough great things about Roscoe Brown and, especially, Chris!! He's been to our house on nights and weekends to fix (what ended up being) small problems He's always nice, thorough and efficient He never fails to take time to explain to me what's going on, too! Chris Fis a wonderful representation of Roscoe Brown in the Murfreesboro community!
I would like to thank Chris Ffrom Rosco Brown inc., very quick service and Chris was the absolute best! He is very knoledgable and had us back in the A/C in a very short time, a job very well done!!
We have been with Roscoe Brown for many years They have always met my perception of a job well done when dealing with a heat/air unit The service is always done right the first time
Ryan was very knowledgeable, professional and did a complete check up of my unitRyan was organized and cleaned up after himselfRyan fixed the problem made sure the air was on before leavingI would highly recommend Ryan
Roscoe Brown responded quickly to our after-hours call tonight and sent Chris Fto repair our HVAC unit Chris was super friendly, answered our questions, and diagnosed and repaired our unit in no time Great service!
We have used Roscoe Brown for all our heating and air conditioning needs since The company and all of their installation and service people are very qualified, professional and on timeDana has done the last three maintenance service call for us and we are very pleased with his service and look forward to him coming back for the spring service maintenance
We have been using Roscoe Brown for the last sixteen years for replacement and service of our equipmentTheir service technician [redacted] has been doing the service on the equipment for the last several years [redacted] has the knowledge, experience and great customer relation skillsWe ask for [redacted] when its time for service because we know the job will be done properlyWe highly recommend Roscoe Brown and [redacted] for your Heat & Air needs
HVAC technician Dana came out for the semi-annual check up on my Carrier system He was polite (like I have found all Roscoe Brown employees), he was thorough and made sure the system was functioning properly I think the semi annual check up is a wise investment I continue to be impressed with Roscoe Brown's customer service and professionalism!
Chris was a very hard worker but took time to explain what was going on with our systemHe was polite and very professional but tried very hard to make sure we were pleased with his service He was knowledgable about our heater and made sure it was in good working order for the upcoming winter season
The technician was very professional and was able to help us with our issue related to our Nest Very good experience and would definately request Chris to be our technician again
After successfully using the company for many years, I had a very bad experience yesterday I made an appt and he was to arrive between and pmHe arrived at almost 6pm, however he did call and say he was wrapping up another call I understand this, however when he arrived I saw how he must run late on all calls Before even looking at the unit, he proceeded to try to "educate" me on all things heating and air as well as try to sell a service contract and was quite persistant At this point it was after 6pm and I am getting annoyed He didn't seem to know what the issue was but did note that I needed a new thermostat since my unit is years old and has the old style At almost 7:and after two attempts, visibly reading the instructions to the thermostat and calling someone for assistance he was "finished" Obviously I don't feel very confident in the service and will most likely not call the company againThere are countless heating and air contractors so I feel like the company should try to hire or train technicians that are competent
Plumber [redacted] of Roscoe Brown was very thorough, knowledgeable, professional, & polite...this company should consider themselves lucky [redacted] came to them...he puts the Pro in Service Pro...will ask for him in the future...wish all service techs were like him!!
At midnight on Jan22, when we had inches of snow on the ground, Jim W [redacted] of Roscoe Brown, Inccame to our rescueHe could not repair the heat that night, but brought heaters to keep us warmAt 7:the next morning, he was back to make a change to the heating system that would give us heat until the new part came inToday, he added the new partH e did all of this with a wonderful cheerful attitude in spite of the fact it was degrees last Friday night and he was really tired from helping others before usTHIS IS WHY WE They truly are here to help
Dana K [redacted] serviced my heat and air conditioning units and was excellentHe was very nice and I felt he knew what he was doingI give him an A+ for his service
We have a geothermal unit in our home which is quite different than the usual HVAC I have consistently worked with Chris Ffrom Roscoe Brown since we built the house in 2013/ I can't say enough great things about Roscoe Brown and, especially, Chris!! He's been to our house on nights and weekends to fix (what ended up being) small problems He's always nice, thorough and efficient He never fails to take time to explain to me what's going on, too! Chris Fis a wonderful representation of Roscoe Brown in the Murfreesboro community!
I would like to thank Chris Ffrom Rosco Brown inc., very quick service and Chris was the absolute best! He is very knoledgable and had us back in the A/C in a very short time, a job very well done!!
Joe Pdid a great job with my gas line going into my new rangeService was quick and thorough with a fair priceThanks Roscoe Brown!
We have been with Roscoe Brown for many years They have always met my perception of a job well done when dealing with a heat/air unit The service is always done right the first time
Ryan was very knowledgeable, professional and did a complete check up of my unitRyan was organized and cleaned up after himselfRyan fixed the problem made sure the air was on before leavingI would highly recommend Ryan
Roscoe Brown responded quickly to our after-hours call tonight and sent Chris Fto repair our HVAC unit Chris was super friendly, answered our questions, and diagnosed and repaired our unit in no time Great service!
We have used Roscoe Brown for all our heating and air conditioning needs since The company and all of their installation and service people are very qualified, professional and on timeDana has done the last three maintenance service call for us and we are very pleased with his service and look forward to him coming back for the spring service maintenance
We have been using Roscoe Brown for the last sixteen years for replacement and service of our equipmentTheir service technician [redacted] has been doing the service on the equipment for the last several years [redacted] has the knowledge, experience and great customer relation skillsWe ask for [redacted] when its time for service because we know the job will be done properlyWe highly recommend Roscoe Brown and [redacted] for your Heat & Air needs
Roscoe Brown's tech was efficient and informative. He was Chris F. He did a great job.
Joe did a good job installing the new control valve for the shower including putting in a new access panel and cleaning everything up when he finished
This was Dana's first time with usHe was very personable and did a thorough jobWe'd like to have him back!
HVAC technician Dana came out for the semi-annual check up on my Carrier system He was polite (like I have found all Roscoe Brown employees), he was thorough and made sure the system was functioning properly I think the semi annual check up is a wise investment I continue to be impressed with Roscoe Brown's customer service and professionalism!
Chris was a very hard worker but took time to explain what was going on with our systemHe was polite and very professional but tried very hard to make sure we were pleased with his service He was knowledgable about our heater and made sure it was in good working order for the upcoming winter season
The technician was very professional and was able to help us with our issue related to our Nest Very good experience and would definately request Chris to be our technician again