Initial Business Response /* (1000, 12, 2015/11/25) */
We have tried to explain the lease to this client on several occasions. Everything is correct with his paperwork and is just as we agreed when we sold him the vehicle. His understanding of the Tag Title and Tax in Oklahoma seems to be the...
issue. Many states do not charge TT&L on the Sale Price but tax the lease payment. He is not understanding that Oklahoma does this differently.
Initial Consumer Rebuttal /* (3000, 14, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I fully understand what was said. However from the beginning, I always mentioned that I was negotiating a drive out price including tag title and license. It is unethical for a salesman to attempt to deceive a client based on sales tactics like this.
Final Business Response /* (4000, 17, 2015/12/02) */
Please understand we would like for this customer to be happy and understand what he agreed to. He didn't purchase a vehicle, he leased one. He didn't negotiate a price on a purchase, he agreed to a lease payment, the term, and the amount due at signing. Which included the Tag Title and Tax and his first payment. He agreed to pay $1,000 at signing and pay 35 additional payments of $487.66. This agreed upon amount included the TT&L. It wasn't $3,000 or anywhere close to that amount. It was $1,250 and was included in the amount he paid.
Complaint: [redacted]
I am rejecting this response because: They were not honest in their response which is something I'm learning the dealership does often. I was contacted by the manager, [redacted], almost a week later and only after I filed a complaint with the Revdex.com. I tried to work with the dealership but Mr. [redacted] never returned my phone calls and voicemails. After several days of unanswered calls I sought to get my car fixed elsewhere. The dealership quoted me a [redacted] for a new fuel pump but that was not the issue. I needed a sensor replaced and my fuel pump was fine. The problem is Jackie Cooper BMW claimed I need a new fuel pump and that was not the case. I don't feel people should be able to incorrectly diagnosis vehicles based on the fear of their clients needing reliable transportation. This dealership is crooked and should be punished.
Sincerely,
[redacted]
I contacted the customer and attempted to talk through the various issues her car has. She admitted that the day her car didn't start she was scared and upset and that was the reason for the complaint. The primary disconnect has come from the expectation that when the car is in service it would be...
checked over from f[redacted]t to back and any problems that might be there would be caught while diagnosing the concern it was brought in for. I explained that they do inspect the vehicle and look for other issues but often times they do not present until the computer displays a fault code for the technician to see and realize there are additional problems. When her vehicle was in on the first two visits, the fuel pump was functioning correctly. When it failed her car didn't start. We recommended that she replace it and also alerted her to two other issues. Since her visit she has taken the vehicle elsewhere and its been diagnosed differently. Her vehicle is not under warranty so any work she is wanting performed would be at her expense. We have not charged her for fixing any of these issues. I offered to discount any work we do perform or trade her out of the vehicle. She has declined at this point.
while waiting for a response from the Revdex.com the dealership and I came to an agreement. And I am satisfied with the resolution.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...
Initial Business Response /* (1000, 12, 2015/11/25) */
We have tried to explain the lease to this client on several occasions. Everything is correct with his paperwork and is just as we agreed when we sold him the vehicle. His understanding of the Tag Title and Tax in Oklahoma seems to be the...
issue. Many states do not charge TT&L on the Sale Price but tax the lease payment. He is not understanding that Oklahoma does this differently.
Initial Consumer Rebuttal /* (3000, 14, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I fully understand what was said. However from the beginning, I always mentioned that I was negotiating a drive out price including tag title and license. It is unethical for a salesman to attempt to deceive a client based on sales tactics like this.
Final Business Response /* (4000, 17, 2015/12/02) */
Please understand we would like for this customer to be happy and understand what he agreed to. He didn't purchase a vehicle, he leased one. He didn't negotiate a price on a purchase, he agreed to a lease payment, the term, and the amount due at signing. Which included the Tag Title and Tax and his first payment. He agreed to pay $1,000 at signing and pay 35 additional payments of $487.66. This agreed upon amount included the TT&L. It wasn't $3,000 or anywhere close to that amount. It was $1,250 and was included in the amount he paid.
Complaint: [redacted]
I am rejecting this response because: They were not honest in their response which is something I'm learning the dealership does often. I was contacted by the manager, [redacted], almost a week later and only after I filed a complaint with the Revdex.com. I tried to work with the dealership but Mr. [redacted] never returned my phone calls and voicemails. After several days of unanswered calls I sought to get my car fixed elsewhere. The dealership quoted me a [redacted] for a new fuel pump but that was not the issue. I needed a sensor replaced and my fuel pump was fine. The problem is Jackie Cooper BMW claimed I need a new fuel pump and that was not the case. I don't feel people should be able to incorrectly diagnosis vehicles based on the fear of their clients needing reliable transportation. This dealership is crooked and should be punished.
Sincerely,
[redacted]
I contacted the customer and attempted to talk through the various issues her car has. She admitted that the day her car didn't start she was scared and upset and that was the reason for the complaint. The primary disconnect has come from the expectation that when the car is in service it would be...
checked over from f[redacted]t to back and any problems that might be there would be caught while diagnosing the concern it was brought in for. I explained that they do inspect the vehicle and look for other issues but often times they do not present until the computer displays a fault code for the technician to see and realize there are additional problems. When her vehicle was in on the first two visits, the fuel pump was functioning correctly. When it failed her car didn't start. We recommended that she replace it and also alerted her to two other issues. Since her visit she has taken the vehicle elsewhere and its been diagnosed differently. Her vehicle is not under warranty so any work she is wanting performed would be at her expense. We have not charged her for fixing any of these issues. I offered to discount any work we do perform or trade her out of the vehicle. She has declined at this point.
while waiting for a response from the Revdex.com the dealership and I came to an agreement. And I am satisfied with the resolution.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...
me.
Sincerely,
[redacted]