On 2/11/ [redacted] called to set up service and in all of our notes when she described her home she said “Its pretty clean” and do to the size she described it normally takes two girls ½ - hours However as the girls started to clean on 2/15/they realized the home was in much more need than described over the phoneMolding and woodwork needed to be washed and magic erased not just dustedShe told them her major concern was that her boyfriend wanted to make sure they did all the blinds, which are very time consumingThe bathroom and kitchen needed a really good cleaning also, and there was a lot of buildup of dog hair where my employee had to use rags to gather hair because our vacuum would get clogged Especially when we went to make up the bed all on the sides were clumps of hair and other things that needed to be removed All of this needed extra time and was not told to us over the phone Prior to the customer leaving the home they had asked permission to continue and Ms [redacted] agreed to the additional timeIf she had not my employees would not have continued to clean On 2/18/we received a survey filled out by Ms [redacted] giving us a out of and stating the job “wasn’t as clean as she would of liked it for the price” I immediately called her and asked her what was wrong and if we can go back since we guarantee our work by cleaning things over She could only indicate the blinds and molding in the bathroom that it still has gunk on it and would not let us return because she did not feel comfortableI again told her I was sorry to hear this and was she sure there was nothing else since we received a and we were there quite some timeShe replied “no just that what I thought for the money didn’t happen”I asked again if we could please come back and she said noI told her then if she used us in the future I would give her something off her cleaning ,she said okay Then on 2-22-we received a letter from the Revdex.com After reading thru all of it windows are never included automatically nor did she discuss or ask us for them The blinds were done but we can only do the best we can and had to move on to the rest of the home This can become very time consuming and our hourly rate would be more than purchasing new onesAgain this was never mentioned as her main concern over the phoneFor walls floors and baseboard they magic erased and washed as much as possible since they were very dirty more than we were told From what we ended up having to clean, you can see it was a different situation then described over the phone and our employees worked very hard at getting many areas cleanIf she would have told us the details needed we would of even set up an estimate to go out and see the home and I would have told her how time consuming blinds can be if they had been kept upAgain she said it was “pretty clean.” We would gladly go out and take care of things but we do not feel she should receive a full refund since she had a lot of cleaning done in her home that was more than satisfactory
On 2/11/ [redacted] called to set up service and in all of our notes when she described her home she said “Its pretty clean” and do to the size she described it normally takes two girls ½ - hours However as the girls started to clean on 2/15/they realized the home was in much more need than described over the phoneMolding and woodwork needed to be washed and magic erased not just dustedShe told them her major concern was that her boyfriend wanted to make sure they did all the blinds, which are very time consumingThe bathroom and kitchen needed a really good cleaning also, and there was a lot of buildup of dog hair where my employee had to use rags to gather hair because our vacuum would get clogged Especially when we went to make up the bed all on the sides were clumps of hair and other things that needed to be removed All of this needed extra time and was not told to us over the phone Prior to the customer leaving the home they had asked permission to continue and Ms [redacted] agreed to the additional timeIf she had not my employees would not have continued to clean On 2/18/we received a survey filled out by Ms [redacted] giving us a out of and stating the job “wasn’t as clean as she would of liked it for the price” I immediately called her and asked her what was wrong and if we can go back since we guarantee our work by cleaning things over She could only indicate the blinds and molding in the bathroom that it still has gunk on it and would not let us return because she did not feel comfortableI again told her I was sorry to hear this and was she sure there was nothing else since we received a and we were there quite some timeShe replied “no just that what I thought for the money didn’t happen”I asked again if we could please come back and she said noI told her then if she used us in the future I would give her something off her cleaning ,she said okay Then on 2-22-we received a letter from the Revdex.com After reading thru all of it windows are never included automatically nor did she discuss or ask us for them The blinds were done but we can only do the best we can and had to move on to the rest of the home This can become very time consuming and our hourly rate would be more than purchasing new onesAgain this was never mentioned as her main concern over the phoneFor walls floors and baseboard they magic erased and washed as much as possible since they were very dirty more than we were told From what we ended up having to clean, you can see it was a different situation then described over the phone and our employees worked very hard at getting many areas cleanIf she would have told us the details needed we would of even set up an estimate to go out and see the home and I would have told her how time consuming blinds can be if they had been kept upAgain she said it was “pretty clean.” We would gladly go out and take care of things but we do not feel she should receive a full refund since she had a lot of cleaning done in her home that was more than satisfactory