Cooper's Cottage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am working with the rental advertising company as to the situation with the rental cabin, they have taken this matter to the upper security department, and as you know by now are trying to resolve this matter with youThey have expressed their concerns in this matter because the do not want there advertisers taking down payments then refusing rentalThis matter is not going away, MrC was wrong, I will pursue this matter to expose what has happenedYou cannot take my money then refuse to rent to me without reimbursement As to the rest of your response, I will state the facts as they happened, Paid deposit on September 18, amount of $for rental from October 21st to January Contacted MrsC September 30th to see about changing the start date, I was denied, and I agreed not to change Contacted MrsC October 3rd to see what it would cost to cancel and redeposit for new dateMrsC said she would look over paperwork and get back to me MrsC contacted my answer machine October left message saying it would cost all my deposit $ Contacted MrsC October 7th morning and told her I would just go ahead and rent on through the dates in the contract and requested to rent for additional weeks, she said that would be Okay, I said I would have an addition check sent to them for $as soon as I got back to my office from the trip I was taking, she said that would be fine MrC contacted me that same afternoon, He stated that I cancelled the rental cabin contract, I told him I did not and do not want to break the contract, but in fact was wanting to rent the cabin for additional weeks, he said he already rented the cabin to someone else that first week, I said that's fine I couldn't make it that week anyway but was paying for it anyway because MrsC said I couldn't move the datesMrC said to me that he would not rent to me on any dates and that I would get a refund on my down paymentI asked MrC three more times " Are you telling me I cannot rent the cabin and you will not send back my deposit? Each time he said that is correct, I will not rent to you and I will not send back your depositI explained to MrC, you cannot take my deposit and refuse to rent to me and not send my deposit back, he then asked me what I thought a fair amount of money he should return to me, I said If you will not rent to me then I want all my deposit back, he suggested 1/the deposit, this negotiation went on for several minutes, I said send all my deposit back or I will seek action against him, he said it would cost me to much to do that and he didn't think I wouldI still need to find a place for those date's, this is not something I can cancel Your chances are running out, send back my full deposit now, At request of the rental company, I have sent you a mail through there site, and called and left message on your answer machine, they are now going to deal with this matter with you and I will follow closely to completionAnd continue with steps to recover deposit and damages

Here is our response to complaint id [redacted] We have previously answered Mr [redacted] 's questions and complaints through one of our rental advertising companies, the facts we submitted to them are the same facts as outlined below Should you have any questions, please contact us at ###-###-#### - [redacted] Response: Cooper's Cottage has attempted to reach an amicable resolution to the matter with MrB., however, due to his insistence on a full refund, we have been unable to do so We feel the terms of cancellation and payment were clearly outlined in the rental agreement which MrBsigned MrBdid request to add days to his stay but could not say when his job would start, or when it would end We cannot make or hold a reservation without a starting and ending date Based on his cancellation of the rental agreement, his unwillingness to pay the balance and deposit in the time frame outlined by the agreement, and his inability to commit to the dates and duration of his stay, we are indeed, unable to rent to MrB It appears MrBhas left out a few key details in his explanation of the circumstances of his cancellationHere is a timeline of the chain of events as they occurred MrBis an out-of-state contractor who had reserved our cabin for of his construction workers to occupy while they performed remodeling on a building in Scottsville, KYThe original agreement was signed on Sept 18th, for the dates of October 21st, - Jan 1st, On Aug 31st, MrBand Cooper's Cottage reached an agreement via email as to the dates, and terms of his rental agreement, the dates of his stay were blocked on the rental calendar to show that they were reserved On Sept 30th, MrBcalled and inquired if he could change the dates of his rental, as there was a delay on some detail of the job he was doing in Scottsville, KYCooper's Cottage indicated that he could not, and that the contract was for a set duration of datesThe dates on the contract were for October 21st to Jan 1stMrBstated upon the conclusion of the conversation that we would just need to leave the reservation as it was, so that he would not lose his reservation On October 6th, MrBcalled Cooper's Cottage to cancel the rental agreement as the dates of his job were not set due to circumstances that he could not avoidHe then asked about the deposit and Cooper's Cottage indicated that we would check the rental agreement to see what terms had been agreed uponCooper's Cottage immediately re-opened the dates on the rental calendar On October 7th, Cooper's Cottage was contacted on this date by another party interested in a portion of the dates We confirmed the availability and sent the party the rental agreement and invoice for payment Cooper's Cottage contacted MrBand left a message stating his deposit had been forfeited per the rental agreement (see excerpt below) MrBreturned the phone call stating that he would like to re-instate the rental agreement, because of the forfeit of his deposit, but would not make the final payment until the following week since he was still unsure as to the dates of the job in questionMrBdid not commit to sending the final payment per the contract date but stated he would send the final payment sometime the next weekThe final rental payment of $and damages deposit were due prior to days before arrival as outlined in the rental agreement, making the payment due October 6th, the day MrBcalled to cancel his agreement In a second phone call that same day, Cooper's Cottage contacted MrBand re-stated that due to his cancellation less than thirty days before the rental date, MrB.'s deposit was forfeitedMrBasked if he could still rent under the contractCooper's Cottage indicated that MrBhad cancelled the contract on October 6th As a result, Cooper's Cottage had re-opened and re-rented a portion of the dates he had cancelled Cooper's Cottage then indicated that MrBhad also terminated the contract by a second means in that full payment had not been received prior to days in advance of the rental datesSee excerpts and from the rental contract below, which MrBsigned and agreed to In the event Guest wishes to terminate this Agreement more than days in advance of the arrival date a full refund will be grantedIf cancellation is within days of the arrival date, 25% of the total rental amount shall be forfeit The remaining balance, after advance rental payment, must be paid prior to days in advance of the reservation by personal check, money order, cashier's check, or PayPal, or this Agreement may be cancelled at the sole option of Cooper’s Cottage MrBthen threatened Cooper's Cottage with legal action and contacted various agencies including the Revdex.com in response to the situation Cooper's Cottage has turned down at least potential renters for the dates MrBhad reservedCooper's Cottage also had the dates for the rental blocked out on the rental calendar, where Cooper's Cottage would not have shown up in search results using those datesThe fact that Cooper's Cottage had an inquiry less than hours after MrB.'s dates were unblocked on the calendar is a good indication that his actions have cost Cooper's Cottage a considerable amount of rental income

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am working with the rental advertising company as to the situation with the rental cabin, they have taken this matter to the upper security department, and as you know by now are trying to resolve this matter with youThey have expressed their concerns in this matter because the do not want there advertisers taking down payments then refusing rentalThis matter is not going away, Mr. C was wrong, I will pursue this matter to expose what has happenedYou cannot take my money then refuse to rent to me without reimbursement
As to the rest of your response, I will state the facts as they happened,
Paid deposit on September 18,2014 amount of $for rental from October 21st to January
Contacted MrsC September 30th to see about changing the start date, I was denied, and I agreed not to change
Contacted MrsC October 3rd to see what it would cost to cancel and redeposit for new dateMrsC said she would look over paperwork and get back to me
MrsC contacted my answer machine October left message saying it would cost all my deposit $
Contacted MrsC October 7th morning and told her I would just go ahead and rent on through the dates in the contract and requested to rent for additional weeks, she said that would be Okay, I said I would have an addition check sent to them for $as soon as I got back to my office from the trip I was taking, she said that would be fine.
MrC contacted me that same afternoon, He stated that I cancelled the rental cabin contract, I told him I did not and do not want to break the contract, but in fact was wanting to rent the cabin for additional weeks, he said he already rented the cabin to someone else that first week, I said that's fine I couldn't make it that week anyway but was paying for it anyway because MrsC said I couldn't move the datesMrC said to me that he would not rent to me on any dates and that I would get a refund on my down paymentI asked MrC three more times " Are you telling me I cannot rent the cabin and you will not send back my deposit? Each time he said that is correct, I will not rent to you and I will not send back your depositI explained to MrC, you cannot take my deposit and refuse to rent to me and not send my deposit back, he then asked me what I thought a fair amount of money he should return to me, I said If you will not rent to me then I want all my deposit back, he suggested 1/the deposit, this negotiation went on for several minutes, I said send all my deposit back or I will seek action against him, he said it would cost me to much to do that and he didn't think I wouldI still need to find a place for those date's, this is not something I can cancel
Your chances are running out, send back my full deposit now,
At request of the rental company, I have sent you a mail through there site, and called and left message on your answer machine, they are now going to deal with this matter with you and I will follow closely to completionAnd continue with steps to recover deposit and damages

Here is our response to complaint id ***. We have previously answered Mr***'s questions and complaints through one of our rental advertising companies, the facts we submitted to them are the same facts as outlined below. Should you have any questions, please contact us at
###-###-#### - *** ***
Response:
Cooper's Cottage has attempted to reach an amicable resolution to the matter with MrB., however, due to his insistence on a full refund, we have been unable to do so. We feel the terms of cancellation and payment were clearly outlined in the rental agreement which MrBsigned. MrBdid request to add days to his stay but could not say when his job would start, or when it would end. We cannot make or hold a reservation without a starting and ending date. Based on his cancellation of the rental agreement, his unwillingness to pay the balance and deposit in the time frame outlined by the agreement, and his inability to commit to the dates and duration of his stay, we are indeed, unable to rent to MrB
It appears MrBhas left out a few key details in his explanation of the circumstances of his cancellationHere is a timeline of the chain of events as they occurred
MrBis an out-of-state contractor who had reserved our cabin for of his construction workers to occupy while they performed remodeling on a building in Scottsville, KYThe original agreement was signed on Sept 18th, for the dates of October 21st, - Jan 1st,
On Aug 31st, MrBand Cooper's Cottage reached an agreement via email as to the dates, and terms of his rental agreement, the dates of his stay were blocked on the rental calendar to show that they were reserved
On Sept 30th, MrBcalled and inquired if he could change the dates of his rental, as there was a delay on some detail of the job he was doing in Scottsville, KYCooper's Cottage indicated that he could not, and that the contract was for a set duration of datesThe dates on the contract were for October 21st to Jan 1stMrBstated upon the conclusion of the conversation that we would just need to leave the reservation as it was, so that he would not lose his reservation
On October 6th, MrBcalled Cooper's Cottage to cancel the rental agreement as the dates of his job were not set due to circumstances that he could not avoidHe then asked about the deposit and Cooper's Cottage indicated that we would check the rental agreement to see what terms had been agreed uponCooper's Cottage immediately re-opened the dates on the rental calendar
On October 7th, Cooper's Cottage was contacted on this date by another party interested in a portion of the dates. We confirmed the availability and sent the party the rental agreement and invoice for payment
Cooper's Cottage contacted MrBand left a message stating his deposit had been forfeited per the rental agreement. (see excerpt below)
MrBreturned the phone call stating that he would like to re-instate the rental agreement, because of the forfeit of his deposit, but would not make the final payment until the following week since he was still unsure as to the dates of the job in questionMrBdid not commit to sending the final payment per the contract date but stated he would send the final payment sometime the next weekThe final rental payment of $and damages deposit were due prior to days before arrival as outlined in the rental agreement, making the payment due October 6th, the day MrBcalled to cancel his agreement
In a second phone call that same day, Cooper's Cottage contacted MrBand re-stated that due to his cancellation less than thirty days before the rental date, MrB.'s deposit was forfeitedMrBasked if he could still rent under the contractCooper's Cottage indicated that MrBhad cancelled the contract on October 6th. As a result, Cooper's Cottage had re-opened and re-rented a portion of the dates he had cancelled
Cooper's Cottage then indicated that MrBhad also terminated the contract by a second means in that full payment had not been received prior to days in advance of the rental datesSee excerpts and from the rental contract below, which MrBsigned and agreed to
In the event Guest wishes to terminate this Agreement more than days in advance of the arrival date a full refund will be grantedIf cancellation is within days of the arrival date, 25% of the total rental amount shall be forfeit
The remaining balance, after advance rental payment, must be paid prior to days in advance of the reservation by personal check, money order, cashier's check, or PayPal, or this Agreement may be cancelled at the sole option of Cooper’s Cottage
MrBthen threatened Cooper's Cottage with legal action and contacted various agencies including the Revdex.com in response to the situation
Cooper's Cottage has turned down at least potential renters for the dates MrBhad reservedCooper's Cottage also had the dates for the rental blocked out on the rental calendar, where Cooper's Cottage would not have shown up in search results using those datesThe fact that Cooper's Cottage had an inquiry less than hours after MrB.'s dates were unblocked on the calendar is a good indication that his actions have cost Cooper's Cottage a considerable amount of rental income

The Facts
As we stated in our last response, Mr*** cancelled his rental contract on October 6th. As a result of that cancellation, Cooper's Cottage re-opened his reserved dates on the calendar, and rented a portion of the dates he had previously reserved. Therefore, because of his cancellation and the fact that Cooper's Cottage re-booked those dates with another guest, Cooper's Cottage could no longer rent to him for the dates in question.
In addition, MrBdid not pay the balance and indicated that he would not pay by the terms outlined in the rental agreement (days prior to arrival). Because of these actions MrB's contract would have been voided even without the cancellation on October 6th, the day he called to cancel and the day the final payment was due.
These actions (the cancellation and non-payment of the balance due) resulted in the forfeit of his deposit and cancellation of the original rental contract, as clearly outlined in the rental contract
Cooper's Cottage was NOT contacted on October 3rd by MrB.
MrBdid not deny cancelling his rental agreement while on the phone with Cooper's Cottage on October 7th. He indicated in the conversations on September 30th, October 6th and again on October 7th that he did not know the starting and ending points of his job, that something had changed in relation to the job.
The message from Cooper's Cottage concerning the deposit was left on October 7th in response to the previous phone call where MrBcancelled the reservation on October 6th
From our vantage point, it seems that MrBwas trying to cancel and re-book the rental to maximize his savings on a construction project that was moving dates on him. In every conversation - Sept 30, Oct 6th and Oct 7th - it was evident that something regarding the job had changed and he did not know when it would start. This was in stark contrast to initial conversations in which he requested a start date earlier than October 21st (which Cooper's Cottage could not do because of other reservations).
Cooper's Cottage could not continue to block out our calendar for MrBwithout starting and ending dates to the rental.
If the dates of MrB.'s construction project were subject to change, he willingly signed the agreement with that knowledge and understanding. Again the terms of the rental including the dates, the cancellation policy, and the payment terms were clearly outlined in the rental agreement which MrBsigned. Cooper's Cottage has followed those terms exactly as outlined. MrBcancelled on October 6th, days prior to his arrival. See excerpt #below.
In the event Guest wishes to terminate this Agreement more than days in advance of the arrival date a full refund will be grantedIf cancellation is within days of the arrival date, 25% of the total rental amount shall be forfeit
The remaining balance, after advance rental payment, must be paid prior to days in advance of the reservation by personal check, money order, cashier's check, or PayPal, or this Agreement may be cancelled at the sole option of Cooper’s Cottage
Issue Resolved with Advertising Agency
Our advertising company suggests that owners use a day cancellation window and then penalize guests if they cancel within days of arrival. Cooper's Cottage has a generous policy at days, and attempted to reach an amicable resolution to the matter with MrB., however due to his insistence on a full refund after his cancellation well beyond the day window, Cooper's Cottage was indeed unable to do so
Our advertising company considers the issue resolved, and Cooper's Cottage has received correspondence indicating such after Cooper's Cottage sent them the same information as we have sent the Revdex.com. Here is their response:
We appreciate your prompt response. We have made thorough notes of your comments and explanation of this unfortunate situationWe are grateful for your cooperation in resolving this issue
We offer a wealth of resources on how to best handle your rental business in our Community website
Again, we certainly apologize for any frustration or inconvenience regarding this complaint. We wish you more carefree renting in the future
Refusal to Rent
In the conversation on October 7th, MrBdid ask to re-rent Cooper's Cottage, after Cooper's Cottage indicated that his cancellation had voided the original contract. However, Cooper's Cottage is not willing or able to enter into another contract with MrBbecause of the following reasons:
1. MrBdoes not have a starting and ending date of his construction job and as a result cannot give succinct dates for which he needs the rental. We cannot write up a contract without starting and ending dates. Without a contract and deposit, Cooper's Cottage will not block off dates on our calendar or turn down other potential renters. This reason alone would be enough for us to "refuse" to rent to anyone
2. A portion of the dates MrBoriginally contracted for have been booked, after he cancelled the original agreement
3. MrBdid not pay the balance of his rental contract by the time frame in which it was due.
4. MrBhas cancelled a 70+ day rental agreement. This represents 20% of the potential booking days for a year, and thus our potential income. Cooper's Cottage cannot risk a potential annual revenue loss of 20% with a renter who cannot commit to dates, does not pay the balance on time and who insists on a complete refund when he is in obvious violation of a contract
MrB.'s complaint and his account of the situation makes little sense because he leaves out a very important detail - he cancelled because he does not know the dates that he needs to reserve. There is no motivation on our part to spontaneously cancel a reservation for 70+ days in order to garner one for nights. Cooper's Cottage cannot expect to rebook the whole 70+ day time frame MrBhad reserved this close to the rental period. Cooper's Cottage does not feel it would be a good business decision to risk losing more potential revenue with MrBsince he has communicated multiple times that he is no longer sure of the time frame of his job. Cooper's Cottage has followed the terms of the contract MrBhas signed and feels that MrBsigned the rental agreement with full knowledge of those terms, which is why he called to cancel on the day the payment was due (October 6th)
Cooper's Cottage had already reserved the 70+ dates of his rental for over days (from the initial email reservation on Aug 31st to the day of cancellation). days is a substantial portion (20%) of our potential income for the year, since this is the ONLY rental unit we have.
Cooper's Cottage turned down rental inquiries for MrB.'s intended stay in addition to blocking out the dates on our calendar where we no longer show up as available for the time frame. These inquiries alone total rental revenue above and beyond the amount of MrB.'s deposit that we have forfeited to hold his reservation
*** ***
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###-###-#### office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The details and facts are not as you describe, I did not want to cancel, I wanted to move dates and when that couldn't happen I asked how much to cancel
After you said all my deposit " over $1100.00"
I said I wanted to keep it, you agreed
Later that day your husband called back, said I couldn't keep it, said he rented to someone else that first weekend, I told him that was fine cause I wouldn't be there that first week anyway but still wanted to rent with agreed time even though he double rented itI needed it for months after that, that's why my deposit was so high, he said no to ever renting it and he would not rent to me or give my deposit
You and your husband set me up, took my deposit of $-25% for months rent then refused to rent to me at all just because I requested time changes or cancellation costs
I still wanted to rent it and he said no-never, and no return on my deposit
We can go back and forth forever but the bottom line is you took my money for service then refused service
I was not going to send you more money after thatwho would?
I tried to work with *** on this and he said he would not rent to me at all and would not return my depositThat's a scamThat's what you did, I know it and you know it
Regards,
*** ***