Cooper's Glass Service, Inc.

We recieved a complaint about a customer ID #***. We mailed a certified check to ***He had already recieved it and signed for itThis was the deposit for the material, which was special ordered just for his jobWe will have to eat it, for a lose.We also were unable to give an
exact date to install due to cold and snowy weatherAlso the factory was delayed in manufacturing the glass due to broken tempering ovens. I had called them times to notify them and the first time he answered and I told him I would be there when the weather was permitting.My secretary is very professional and I will stand for her personality of being very nice and cordial with the customers.We have been proudly serving the community since and I tried to work this out but they were unwilling to do soThey were cursing, calling my secretary names such as I will only leave off of paper and screaming so loud, my phone wouldn't clearly recieve their voice.Sincerely,Mark C***Cooper's Glass ServInc.P.SSorry about this inconvenience that this may have causedI did try to resolve this and the were very unwilling to do soIf you need verification of the mail that he signed for please contact us at Phone # ***`, Fax ###-###-####

Yes, after I had gotten a hold of the BBC and a lawyer