Here we go again. This customer has never contacted me with regards to any issues with this camper. In addition, they have never contacted the sales person either. Upon receiving your letter I immediately called the customer and had no success getting in touch with them. So I
resorted to email. They did respond to that with the comments that they were switching land lines or some story. The conflict with my service department was in reference to them insisting on us coming out to them to fix said problems and we informed them we do not come to you that you would have to come to us. We do not offer road service for many reasons and the list would be too long if I wrote it. In both my messages and my email I politely told them that I would take care of their problems if they would bring their camper to us. We did a complete detailed preparation to this camper and found almost nothing wrong with it. They had an appointment with my service department and then canceled it, see attached comments. Please close this case because it is bogus
We have successfully had our camper fixed, however, we want it noted in this file that we spoke with our salesperson who said she couldn't do anything and we would need to work with the service manager who was less than friendly when I visited him and he did not return callsWe were frustrated and when our one call was not returned by the owner, we sought counseling and determined to contact your agency first before seeking legal councilThank you for your mediation efforts and we thank the owner of Coopers for his response and guidanceWe are satisfied with the results
Regards,
Here we go again. This customer has never contacted me with regards to any issues with this camper. In addition, they have never contacted the sales person either. Upon receiving your letter I immediately called the customer and had no success getting in touch with them. So I
resorted to email. They did respond to that with the comments that they were switching land lines or some story. The conflict with my service department was in reference to them insisting on us coming out to them to fix said problems and we informed them we do not come to you that you would have to come to us. We do not offer road service for many reasons and the list would be too long if I wrote it. In both my messages and my email I politely told them that I would take care of their problems if they would bring their camper to us. We did a complete detailed preparation to this camper and found almost nothing wrong with it. They had an appointment with my service department and then canceled it, see attached comments. Please close this case because it is bogus
We have successfully had our camper fixed, however, we want it noted in this file that we spoke with our salesperson who said she couldn't do anything and we would need to work with the service manager who was less than friendly when I visited him and he did not return callsWe were frustrated and when our one call was not returned by the owner, we sought counseling and determined to contact your agency first before seeking legal councilThank you for your mediation efforts and we thank the owner of Coopers for his response and guidanceWe are satisfied with the results
Regards,