Cooper's Water Conditioning, Inc.

From: Craig Cooper Sent: Monday, October 24, 5:PM To: info Subject: Cooper's Water -- ***---Our Response Cooper's Water has been in business for over yearsWe are a family owned businessWe serve thousands of customers each year in
Indianapolis and surrounding areas without complaint and that is why we have an A+ rating with the Revdex.com On the 12th of October, we received a phone call from Mr*** ***We learned that a salt tank from his old water softener had been left at his home during our installation of a new water softenerWe were not aware of thatOur installer had sprained his wrist severely and couldn't carry it out of Mr***'s home because it was full of salt and waterOur installer failed to alert us to this fact and he thought he would be going back to pick it up shortlyWe found out this didn't occurHowever, we promised Mr*** we would pick up the salt tank the very next morning, and we didWe apologized heavily for the miscommunication and reacted promptly when notified We appreciate Mr*** as our customer and know that he will have our equipment for many years and will enjoy the great service that we provide if neededThank you Craig Cooper MBA Cooper's Water Conditioning 317-873-317-870-

From: Craig Cooper Sent: Monday, October 24, 5:PM To: info Subject: Cooper's Water -- ***---Our Response Cooper's Water has been in business for over yearsWe are a family owned businessWe serve thousands of customers each year in
Indianapolis and surrounding areas without complaint and that is why we have an A+ rating with the Revdex.com On the 12th of October, we received a phone call from Mr*** ***We learned that a salt tank from his old water softener had been left at his home during our installation of a new water softenerWe were not aware of thatOur installer had sprained his wrist severely and couldn't carry it out of Mr***'s home because it was full of salt and waterOur installer failed to alert us to this fact and he thought he would be going back to pick it up shortlyWe found out this didn't occurHowever, we promised Mr*** we would pick up the salt tank the very next morning, and we didWe apologized heavily for the miscommunication and reacted promptly when notified We appreciate Mr*** as our customer and know that he will have our equipment for many years and will enjoy the great service that we provide if neededThank you Craig Cooper MBA Cooper's Water Conditioning 317-873-317-870-

From: Craig Cooper Sent: Monday, October 24, 5:PM
To: infoSubject: Cooper's Water -- ***---Our Response Cooper's Water has been in business for over yearsWe are a family owned businessWe serve thousands of customers each year in Indianapolis and surrounding areas without complaint and that is why we have an A+ rating with the Revdex.com On the 12th of October, we received a phone call from Mr*** ***We learned that a salt tank from his old water softener had been left at his home during our installation of a new water softenerWe were not aware of thatOur installer had sprained his wrist severely and couldn't carry it out of Mr***'s home because it was full of salt and waterOur installer failed to alert us to this fact and he thought he would be going back to pick it up shortlyWe found out this didn't occurHowever, we promised Mr*** we would pick up the salt tank the very next morning, and we didWe apologized heavily for the miscommunication and reacted promptly when notified We appreciate Mr*** as our customer and know that he will have our equipment for many years and will enjoy the great service that we provide if neededThank you Craig Cooper MBACooper's Water Conditioning317-873-317-870-