Here is our response to complaint id [redacted]. We have previously answered Mr. [redacted]'s questions and complaints through one of our rental advertising companies, the facts we submitted to them are the same facts as outlined below. Should you have any questions, please contact us at...
###-###-#### - [redacted]
Response:
Cooper's Cottage has attempted to reach an amicable resolution to the matter with Mr. B., however, due to his insistence on a full refund, we have been unable to do so. We feel the terms of cancellation and payment were clearly outlined in the rental agreement which Mr. B. signed. Mr. B. did request to add days to his stay but could not say when his job would start, or when it would end. We cannot make or hold a reservation without a starting and ending date. Based on his cancellation of the rental agreement, his unwillingness to pay the balance and deposit in the time frame outlined by the agreement, and his inability to commit to the dates and duration of his stay, we are indeed, unable to rent to Mr. B.
It appears Mr. B. has left out a few key details in his explanation of the circumstances of his cancellation. Here is a timeline of the chain of events as they occurred.
Mr. B. is an out-of-state contractor who had reserved our cabin for 5 of his construction workers to occupy while they performed remodeling on a building in Scottsville, KY. The original agreement was signed on Sept 18th, 2014 for the dates of October 21st, 2014 - Jan 1st, 2015.
On Aug 31st, Mr. B. and Cooper's Cottage reached an agreement via email as to the dates, and terms of his rental agreement, the dates of his stay were blocked on the rental calendar to show that they were reserved.
On Sept 30th, Mr. B. called and inquired if he could change the dates of his rental, as there was a delay on some detail of the job he was doing in Scottsville, KY. Cooper's Cottage indicated that he could not, and that the contract was for a set duration of dates. The dates on the contract were for October 21st to Jan 1st. Mr. B. stated upon the conclusion of the conversation that we would just need to leave the reservation as it was, so that he would not lose his reservation.
On October 6th, 2014 Mr. B. called Cooper's Cottage to cancel the rental agreement as the dates of his job were not set due to circumstances that he could not avoid. He then asked about the deposit and Cooper's Cottage indicated that we would check the rental agreement to see what terms had been agreed upon. Cooper's Cottage immediately re-opened the dates on the rental calendar.
On October 7th, 2014 . Cooper's Cottage was contacted on this date by another party interested in a portion of the dates. We confirmed the availability and sent the party the rental agreement and invoice for payment.
Cooper's Cottage contacted Mr. B. and left a message stating his deposit had been forfeited per the rental agreement. (see excerpt below)
Mr. B. returned the phone call stating that he would like to re-instate the rental agreement, because of the forfeit of his deposit, but would not make the final payment until the following week since he was still unsure as to the dates of the job in question. Mr. B. did not commit to sending the final payment per the contract date but stated he would send the final payment sometime the next week. The final rental payment of $3410.63 and damages deposit were due prior to 15 days before arrival as outlined in the rental agreement, making the payment due October 6th, the day Mr. B. called to cancel his agreement.
In a second phone call that same day, Cooper's Cottage contacted Mr. B. and re-stated that due to his cancellation less than thirty days before the rental date, Mr. B.'s deposit was forfeited. Mr. B. asked if he could still rent under the contract. Cooper's Cottage indicated that Mr. B. had cancelled the contract on October 6th. As a result, Cooper's Cottage had re-opened and re-rented a portion of the dates he had cancelled.
Cooper's Cottage then indicated that Mr. B. had also terminated the contract by a second means in that full payment had not been received prior to 15 days in advance of the rental dates. See excerpts 3 and 4 from the rental contract below, which Mr. B. signed and agreed to.
3. In the event Guest wishes to terminate this Agreement more than 30 days in advance of the arrival date a full refund will be granted. If cancellation is within 30 days of the arrival date, 25% of the total rental amount shall be forfeit.
4. The remaining balance, after advance rental payment, must be paid prior to 15 days in advance of the reservation by personal check, money order, cashier's check, or PayPal, or this Agreement may be cancelled at the sole option of Cooper’s Cottage.
Mr. B. then threatened Cooper's Cottage with legal action and contacted various agencies including the Revdex.com in response to the situation.
Cooper's Cottage has turned down at least 4 potential renters for the dates Mr. B. had reserved. Cooper's Cottage also had the dates for the rental blocked out on the rental calendar, where Cooper's Cottage would not have shown up in search results using those dates. The fact that Cooper's Cottage had an inquiry less than 24 hours after Mr. B.'s dates were unblocked on the calendar is a good indication that his actions have cost Cooper's Cottage a considerable amount of rental income.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am working with the rental advertising company as to the situation with the rental cabin, they have taken this matter to the upper security department, and as you know by now are trying to resolve this matter with you. They have expressed their concerns in this matter because the do not want there advertisers taking down payments then refusing rental. This matter is not going away, Mr. C was wrong, I will pursue this matter to expose what has happened. You cannot take my money then refuse to rent to me without reimbursement.
As to the rest of your response, I will state the facts as they happened,
Paid deposit on September 18,2014 amount of $1136.88 for rental from October 21st to January. 1
Contacted Mrs. C September 30th to see about changing the start date, I was denied, and I agreed not to change.
Contacted Mrs. C October 3rd to see what it would cost to cancel and redeposit for new date. Mrs. C said she would look over paperwork and get back to me
Mrs. C contacted my answer machine October 6 left message saying it would cost all my deposit $1136.88
Contacted Mrs. C October 7th morning and told her I would just go ahead and rent on through the dates in the contract and requested to rent for additional weeks, she said that would be Okay, I said I would have an addition check sent to them for $4410.63 as soon as I got back to my office from the trip I was taking, she said that would be fine.
Mr. C contacted me that same afternoon, He stated that I cancelled the rental cabin contract, I told him I did not and do not want to break the contract, but in fact was wanting to rent the cabin for additional weeks, he said he already rented the cabin to someone else that first week, I said that's fine I couldn't make it that week anyway but was paying for it anyway because Mrs. C said I couldn't move the dates. Mr. C said to me that he would not rent to me on any dates and that I would get a refund on my down payment. I asked Mr. C three more times " Are you telling me I cannot rent the cabin and you will not send back my deposit? Each time he said that is correct, I will not rent to you and I will not send back your deposit. I explained to Mr. C, you cannot take my deposit and refuse to rent to me and not send my deposit back, he then asked me what I thought a fair amount of money he should return to me, I said If you will not rent to me then I want all my deposit back, he suggested 1/2 the deposit, this negotiation went on for several minutes, I said send all my deposit back or I will seek action against him, he said it would cost me to much to do that and he didn't think I would. I still need to find a place for those date's, this is not something I can cancel.
Your chances are running out, send back my full deposit now,
At request of the rental company, I have sent you a mail through there site, and called and left message on your answer machine, they are now going to deal with this matter with you and I will follow closely to completion. And continue with steps to recover deposit and damages.
Here is our response to complaint id [redacted]. We have previously answered Mr. [redacted]'s questions and complaints through one of our rental advertising companies, the facts we submitted to them are the same facts as outlined below. Should you have any questions, please contact us at...
###-###-#### - [redacted]
Response:
Cooper's Cottage has attempted to reach an amicable resolution to the matter with Mr. B., however, due to his insistence on a full refund, we have been unable to do so. We feel the terms of cancellation and payment were clearly outlined in the rental agreement which Mr. B. signed. Mr. B. did request to add days to his stay but could not say when his job would start, or when it would end. We cannot make or hold a reservation without a starting and ending date. Based on his cancellation of the rental agreement, his unwillingness to pay the balance and deposit in the time frame outlined by the agreement, and his inability to commit to the dates and duration of his stay, we are indeed, unable to rent to Mr. B.
It appears Mr. B. has left out a few key details in his explanation of the circumstances of his cancellation. Here is a timeline of the chain of events as they occurred.
Mr. B. is an out-of-state contractor who had reserved our cabin for 5 of his construction workers to occupy while they performed remodeling on a building in Scottsville, KY. The original agreement was signed on Sept 18th, 2014 for the dates of October 21st, 2014 - Jan 1st, 2015.
On Aug 31st, Mr. B. and Cooper's Cottage reached an agreement via email as to the dates, and terms of his rental agreement, the dates of his stay were blocked on the rental calendar to show that they were reserved.
On Sept 30th, Mr. B. called and inquired if he could change the dates of his rental, as there was a delay on some detail of the job he was doing in Scottsville, KY. Cooper's Cottage indicated that he could not, and that the contract was for a set duration of dates. The dates on the contract were for October 21st to Jan 1st. Mr. B. stated upon the conclusion of the conversation that we would just need to leave the reservation as it was, so that he would not lose his reservation.
On October 6th, 2014 Mr. B. called Cooper's Cottage to cancel the rental agreement as the dates of his job were not set due to circumstances that he could not avoid. He then asked about the deposit and Cooper's Cottage indicated that we would check the rental agreement to see what terms had been agreed upon. Cooper's Cottage immediately re-opened the dates on the rental calendar.
On October 7th, 2014 . Cooper's Cottage was contacted on this date by another party interested in a portion of the dates. We confirmed the availability and sent the party the rental agreement and invoice for payment.
Cooper's Cottage contacted Mr. B. and left a message stating his deposit had been forfeited per the rental agreement. (see excerpt below)
Mr. B. returned the phone call stating that he would like to re-instate the rental agreement, because of the forfeit of his deposit, but would not make the final payment until the following week since he was still unsure as to the dates of the job in question. Mr. B. did not commit to sending the final payment per the contract date but stated he would send the final payment sometime the next week. The final rental payment of $3410.63 and damages deposit were due prior to 15 days before arrival as outlined in the rental agreement, making the payment due October 6th, the day Mr. B. called to cancel his agreement.
In a second phone call that same day, Cooper's Cottage contacted Mr. B. and re-stated that due to his cancellation less than thirty days before the rental date, Mr. B.'s deposit was forfeited. Mr. B. asked if he could still rent under the contract. Cooper's Cottage indicated that Mr. B. had cancelled the contract on October 6th. As a result, Cooper's Cottage had re-opened and re-rented a portion of the dates he had cancelled.
Cooper's Cottage then indicated that Mr. B. had also terminated the contract by a second means in that full payment had not been received prior to 15 days in advance of the rental dates. See excerpts 3 and 4 from the rental contract below, which Mr. B. signed and agreed to.
3. In the event Guest wishes to terminate this Agreement more than 30 days in advance of the arrival date a full refund will be granted. If cancellation is within 30 days of the arrival date, 25% of the total rental amount shall be forfeit.
4. The remaining balance, after advance rental payment, must be paid prior to 15 days in advance of the reservation by personal check, money order, cashier's check, or PayPal, or this Agreement may be cancelled at the sole option of Cooper’s Cottage.
Mr. B. then threatened Cooper's Cottage with legal action and contacted various agencies including the Revdex.com in response to the situation.
Cooper's Cottage has turned down at least 4 potential renters for the dates Mr. B. had reserved. Cooper's Cottage also had the dates for the rental blocked out on the rental calendar, where Cooper's Cottage would not have shown up in search results using those dates. The fact that Cooper's Cottage had an inquiry less than 24 hours after Mr. B.'s dates were unblocked on the calendar is a good indication that his actions have cost Cooper's Cottage a considerable amount of rental income.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am working with the rental advertising company as to the situation with the rental cabin, they have taken this matter to the upper security department, and as you know by now are trying to resolve this matter with you. They have expressed their concerns in this matter because the do not want there advertisers taking down payments then refusing rental. This matter is not going away, Mr. C was wrong, I will pursue this matter to expose what has happened. You cannot take my money then refuse to rent to me without reimbursement.
As to the rest of your response, I will state the facts as they happened,
Paid deposit on September 18,2014 amount of $1136.88 for rental from October 21st to January. 1
Contacted Mrs. C September 30th to see about changing the start date, I was denied, and I agreed not to change.
Contacted Mrs. C October 3rd to see what it would cost to cancel and redeposit for new date. Mrs. C said she would look over paperwork and get back to me
Mrs. C contacted my answer machine October 6 left message saying it would cost all my deposit $1136.88
Contacted Mrs. C October 7th morning and told her I would just go ahead and rent on through the dates in the contract and requested to rent for additional weeks, she said that would be Okay, I said I would have an addition check sent to them for $4410.63 as soon as I got back to my office from the trip I was taking, she said that would be fine.
Mr. C contacted me that same afternoon, He stated that I cancelled the rental cabin contract, I told him I did not and do not want to break the contract, but in fact was wanting to rent the cabin for additional weeks, he said he already rented the cabin to someone else that first week, I said that's fine I couldn't make it that week anyway but was paying for it anyway because Mrs. C said I couldn't move the dates. Mr. C said to me that he would not rent to me on any dates and that I would get a refund on my down payment. I asked Mr. C three more times " Are you telling me I cannot rent the cabin and you will not send back my deposit? Each time he said that is correct, I will not rent to you and I will not send back your deposit. I explained to Mr. C, you cannot take my deposit and refuse to rent to me and not send my deposit back, he then asked me what I thought a fair amount of money he should return to me, I said If you will not rent to me then I want all my deposit back, he suggested 1/2 the deposit, this negotiation went on for several minutes, I said send all my deposit back or I will seek action against him, he said it would cost me to much to do that and he didn't think I would. I still need to find a place for those date's, this is not something I can cancel.
Your chances are running out, send back my full deposit now,
At request of the rental company, I have sent you a mail through there site, and called and left message on your answer machine, they are now going to deal with this matter with you and I will follow closely to completion. And continue with steps to recover deposit and damages.