On October 9th, *** *** reserved the Adalaide Country Inn and received the attachedreservation confirmationThe cancellation policy is included in the reservation confirmationthat she receivedThe $deposit is refundable, once the accommodation is re-booked,less a $non-refundable
reservation feeThe policy is stated as follows:Cancellation PolicylTraveler must call Cooperstown Accommodations and the lodging establishment tocancel a reservationReservation Deposits ore nonrefundable unless Cooperstown Accommodations can re-rentthe canceled weekIf re-rented, the deposit will be refunded minus a $75.00nonrefundable reservation feeFinal Balance payments are nonrefundable unless Cooperstown Accommodations can re-rentthe canceled weekI/ re-rented, the final balance payment will be refunded by theowner of the lodging establishment, minus Cooperstown Accommodations fee forservices or any pro-rated difference in the rental fee.On 2/we received a call from *** to cancel her reservationWhile on the telephone withher, we re-iterated the cancellation policy, explaining to her that it was refundable, less the $75once the house was re-booked.Her statement in her complaint to you is wrongShe was never told that she would "not beable to receive a refund".She will receive the refund in accordance with our policy.Thank you,Patricia ***Cooperstown Accommodations, Inc
On October 9th, *** *** reserved the Adalaide Country Inn and received the attachedreservation confirmationThe cancellation policy is included in the reservation confirmationthat she receivedThe $deposit is refundable, once the accommodation is re-booked,less a $non-refundable
reservation feeThe policy is stated as follows:Cancellation PolicylTraveler must call Cooperstown Accommodations and the lodging establishment tocancel a reservationReservation Deposits ore nonrefundable unless Cooperstown Accommodations can re-rentthe canceled weekIf re-rented, the deposit will be refunded minus a $75.00nonrefundable reservation feeFinal Balance payments are nonrefundable unless Cooperstown Accommodations can re-rentthe canceled weekI/ re-rented, the final balance payment will be refunded by theowner of the lodging establishment, minus Cooperstown Accommodations fee forservices or any pro-rated difference in the rental fee.On 2/we received a call from *** to cancel her reservationWhile on the telephone withher, we re-iterated the cancellation policy, explaining to her that it was refundable, less the $75once the house was re-booked.Her statement in her complaint to you is wrongShe was never told that she would "not beable to receive a refund".She will receive the refund in accordance with our policy.Thank you,Patricia ***Cooperstown Accommodations, Inc