Coop's Cars, LLC

Complaint: [redacted]
I am rejecting this response because:The title agency has been given the same form of contact as the dealer to communicate with me in regards to any updates. I have not been contacted by way of email from the title agency since this complaint has been made. Being that the title agency stated that they would finalize the process as of Thursday March 10, it is unclear and conflicting in previous responses as to what the further delay is due to. If the registration, title, and plates were finalized as of March 10, the recent snow blizzard of March 14 should have had little interference in this process. To rectify the problem at hand, I am requesting an overnight delivery by way of shipping including a tracking number for an updated copy of the application of ownership form as stated previously, a copy of the title as promised by the [redacted] title agency, registration and license plates.  
Regards,
[redacted]

I started processing the motor vehicle paperwork with the ** not NJ DMV as the customer lives in [redacted]  I was informed by the [redacted] title and motor vehicle service that the address on the license and actual address was a mismatch.  Customer was informed that they had to change driver's...

license and once that is changed we can complete the title and registration for this transaction.  In regards to the repair issues, the customer and I came to an agreement to adjust the selling price to accommodate the desire to preemptively repair the timing chain.