Per the customer's complaint, the image of the shoe online appeared to be different from when he received the item in personThe customer was dissatisfied with the shoe when it arrived at his shipping address as well as the packaging of the item. This customer reached out to us via email, and
we have refunded him via Paypal and Borderfree on 9/**/
Greetings, Thank you for reaching out to John VarvatosPlease see the notes below regarding the matter• The customer’s order *** was placed on 6/**/• The customer was guaranteed a refund for the Deek high tops $despite the item being final sale• The whole order was returned
and customer was issued a gift card for $• The refund was incorrect, as the customer should have received a gift card refund of $and a credit card refund of $• However, before a resolution could be reached, the gift card was used on order *** for the amount of $on 6/**/• On 7/*/2015, the gift card balance was voided and a refund of $was issued via ***• The customer was contacted on 7/*/notifying him that the difference in the refund was due to funds being used on a new purchase before we could refund the entire amountIn addition, a refund of the rest of the credit for the $and additionally even the $to his credit card with the return of the new purchase has been offered despite the item being final saleIn short, the customer has already been refunded all funds related to this complaint that have not already been attached to a new orderIn addition, we are more than happy to assist with a further refund should the customer return his new purchaseFor additional information and/or documentation, please contact us directly and we more than happy to assist
Revdex.com:
The business offered a credit for the full amount in reference to complaint ID [redacted], and I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] – I am disappointed to hear that you had a frustrating experience with us and have had several challenges with your orders. I would like to sincerely apologize that we let you down during this time period. This is absolutely not the type of service you deserve and that we want to be...
known for providing. Unfortunately, in your case we were completely sold out of the jacket company wide, including our distribution centers. We have and are continuing to enhance our platforms to ensure that we have the most up to date information available during periods of high demand. If there is anything I could do to earn your trust back, please do not hesitate to contact me directly. Best, Scott L** VP Digital and Ecommerce
Per the customer's complaint, the image of the shoe online appeared to be different from when he received the item in personThe customer was dissatisfied with the shoe when it arrived at his shipping address as well as the packaging of the item. This customer reached out to us via email, and
we have refunded him via Paypal and Borderfree on 9/**/
Greetings, Thank you for reaching out to John VarvatosPlease see the notes below regarding the matter• The customer’s order *** was placed on 6/**/• The customer was guaranteed a refund for the Deek high tops $despite the item being final sale• The whole order was returned
and customer was issued a gift card for $• The refund was incorrect, as the customer should have received a gift card refund of $and a credit card refund of $• However, before a resolution could be reached, the gift card was used on order *** for the amount of $on 6/**/• On 7/*/2015, the gift card balance was voided and a refund of $was issued via ***• The customer was contacted on 7/*/notifying him that the difference in the refund was due to funds being used on a new purchase before we could refund the entire amountIn addition, a refund of the rest of the credit for the $and additionally even the $to his credit card with the return of the new purchase has been offered despite the item being final saleIn short, the customer has already been refunded all funds related to this complaint that have not already been attached to a new orderIn addition, we are more than happy to assist with a further refund should the customer return his new purchaseFor additional information and/or documentation, please contact us directly and we more than happy to assist
Revdex.com:
The business offered a credit for the full amount in reference to complaint ID [redacted], and I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] – I am disappointed to hear that you had a frustrating experience with us and have had several challenges with your orders. I would like to sincerely apologize that we let you down during this time period. This is absolutely not the type of service you deserve and that we want to be...
known for providing. Unfortunately, in your case we were completely sold out of the jacket company wide, including our distribution centers. We have and are continuing to enhance our platforms to ensure that we have the most up to date information available during periods of high demand. If there is anything I could do to earn your trust back, please do not hesitate to contact me directly. Best, Scott L** VP Digital and Ecommerce