Cope Auto & Marine

Complaint: [redacted] I am rejecting this response because:-only two out of the four receipts were produced.-I am still having the same mechanical issues with the boat.I would like copies of signed service repair orders # [redacted] dated 7/17/& #dated 9/20/ Sincerely, [redacted]

It is a standard marine part manufacturer policy that electrical parts are non-returnable items? This policy is stated on a large sign, directly behind the parts counter, where the item was purchased? (Picture of the sign attached)? If electrical items are improperly installed, they can be damaged? Items not installed in our facility by our factory-trained technicians are not eligible for return?

It has been nearly months since Dr [redacted] picked up his boat, so we were surprised to hear from him via the Revdex.com Dr [redacted] has been a [redacted] Marine customer for many years, and we like to resolve these issues directly when possible Unfortunately, there may have been some misunderstanding and/or confusing communication with Dr [redacted] regarding his boat and the overheating issues Hopefully the information contained below will help clarify some of the items that Dr [redacted] has questions aboutUnlike automobiles, marine engines do not have a radiator and closed loop cooling system to remove heat from the engine when it is running In marine applications, lake water is pulled in to the engine by a water pump and circulated to remove the heat generated by the operation of the engine If not removed from the engine, the water that remains may freeze and cause damage to the engine Most marine shops winterize inboard/outboard engines (like the one in Dr [redacted] ’s boat) by draining the engine block using the drain plugs located in various places on the engine and leaving them out The theory is that the open drains will leave room for any residual water to expand if it freezes This method has several potential areas for failure, as these drains may become blocked and not drain completely, resulting in freezing and potential damage to the engine [redacted] Marine goes beyond this step by closing the drains back up after draining and then running the engine to operating temperature while drawing -degree rated RV antifreeze into the cooling system This ensures that all areas of the engine are flushed of water and protected by the antifreeze As long as the boat is not run after winterization, it will remain protected until it is run again in the spring Dr [redacted] ’s boat is a Caravelle (years old), which he purchased new from [redacted] Marine The service work orders for Dr [redacted] ’s boat dating back to June, are attached A summary of Dr [redacted] ’s issues pertaining to his complaint are as follows: · October 4, 2010-Boat was winterized by [redacted] Marine· September 6, 2011-Boat overheated, allowed water to enter cylinders and crankcase via head and intake gaskets The water pump impeller, which draws the lake water into the engine for cooling purposes, had failed Manufacturers recommend replacing this item every 2-years There is no record of this maintenance item being replaced during that time period Made necessary repairs to boat and winterized engine · May 22, 2012-Boat will not start Part of winterization process is to unhook the battery When customer hooked the battery up, the leads were reversed Inspected the system to ensure no further damage was done None found.· August 12, 2012-Boat will not run over RPM Found exhaust flappers had come loose These are rubber flaps (check valves) that keep water from entering the engine through the exhaust as the boat comes to a stop or moves in reverse Removed failed flappers from exhaust system and installed new ones These flappers are located inside the exhaust manifolds and are labor intensive to replace Dr [redacted] also had us perform winterization at this time (August 2012)· May 25, 2013-Boat started and died, will not start Started at [redacted] and found freeze plugs (expansion plugs) had been pushed out of the block These are different from the drain plugs that are removed and replaced during winterization The freeze plugs are wedged into the block and are designed to relieve pressure and help avoid permanent damage to the blockThese are not removed during winterization Also the power trim was not working Replaced electric motor on power trim.· October 7, 2013-Winterized boat.· May 28, 2014-Power trim inoperable Cleaned motor contacts/brushes Some corrosion had developed over winter and trim system worked.· July 2, 2014-Power trim inoperable Replaced power trim motor—no charge to customer.· October 6, 2014-Winterized boat · September 9, 2015-Boat overheated Water again in cylinders Customer paid diagnostic fee and took boat without repairing it After picking the boat up, Dr [redacted] indicated to [redacted] that he would be interested in trading the boat on a different one [redacted] has made at least attempts to contact Dr [redacted] to discuss this further, but has not heard back from him Dr [redacted] has been a great customer for over years, and we would be very interested in him contacting us to move forward toward mending our long-standing relationship

Revdex.com? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? June 1, To whom it may concern: Mr [redacted] did in fact purchase this boat in July 2017.? His boat was in for repairs times (times for non-mechanic issues, canvas replacement and flooring replacement).? The one time he had it in for mechanical repairs was Aug 14, 2017.? It was in again Sept 20, for a non-related canvas warranty issue.? It was in last on Oct 7, for other cosmetic and canvas replacement issues and also for requested winterization.? All with no mention of mechanic issues, copies of work orders are enclosed.? He now wants us to go retrieve his boat from the dock he left it in at [redacted] (70miles away).? He brought us the trailer that was there with him at the time.? Enclosed is the warranty statement that clearly says any work to be performed must be at dealer location We explained that we will be glad to tend to his boat issues if it is here.? ? He used his boat the balance of last season with no issues.? Now this season he has a reoccurring problem.? This is a computer driven system and we have to plug in to the system to diagnose the issue Respectfully ? [redacted] Tell us why here

Mr [redacted] brought the boat in to trade - one that was less high tech than the first boat - on 6/22.? We traded boats, I compensated him $credit toward the second new boat.? He called me the weekend after receipt of the boat and said that he was completely satisfied with the trade

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt was the stingray one you having hanging on back wallMy old one, that broke, was left in the parts deptwith the parts employee Sincerely, [redacted] ***

I brought it in under warrantyI was told the mechanic pulled the freeze plug and there were no drain cocksThe drain cs were addedIt was a poor repair