Cope-N-land Home Improvements

We have forwarded the Revdex.com's notification to McDonald's Customer Experience & Insights Department for investigation We will provide an updated status report when we have received additional information Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and approve your communication with the businessHowever, the charge need to be refunded as I had never received the order and my bank didn't want to dispute it as it wasn't fraudulentThe local restaurant has shown no interest in finding a resolution as per my previous conversations with two managersSincerely, Aaron [redacted]

We have sent a follrequest to restaurant management for a status update regarding this customer's complaint We hope to have additional information shortly.Thank you

We have received the consumer’s complaint and appreciate it that he took the time to write to us, as McDonald's and its franchisees take customer complaints and concerns seriously In order for us to investigate this matter, we need to know which McDonald's restaurant the consumer visited Would you please request the full street address of the restaurant? Thank you

We appreciate your bringing this matter to our attention, as McDonald's takes all customer complaints seriously McDonald's Customer Experience & Insights Department will forward the Revdex.com's notification to the restaurant's management team and request a full investigation and report We will provide an updated status report when we have received additional informationThank you

Please ask the consumer to provide the full street address of the restaurant visited so that the complaint may be forwarded to the correct party for investigation. Thank you

We appreciate your bringing this matter to our attention, as McDonald's takes all customer complaints seriously. McDonald's Customer Experience & Insights Department has forwarded the Revdex.com's notification to the supervisor of the subject restaurant and
requested a full investigation and response. We will provide an updated status report when we have received additional information.Thank you

The restaurant supervisor spoke with the customer and apologized for her experience. We understand that the customer went back to the same restaurant, and her food was replacedIt appears that the customer was satisfied with this result.Thank you

Complaint: ***
I am rejecting this response because: I have not received coupons yetI am supposed to be, but until I receive them, I would like the case to remain openThank you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Testing the response process. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Test Complaint

Complaint: ***
I am rejecting this response because: nothing was done to solve my issue and there was no resolution at allEven the customer service issue was not resolved
Sincerely,
Anwesha ***

We are following up again with our Mobile App team to make sure a representative contacts the consumer. We will send an update shortlyThank you

Because the customer’s main concern pertained to his customer service experience
at the restaurant, and because there did not appear to be a problem with the app itself, his complaint was forwarded to the franchisee (the business owner) for further response. However, we have been informed by McDonald’s Mobile App Team that they also requested certain details from the customer about his app use so that they may improve future app ordering experiences. Thank you

Because the consumer's complaint concerns a McDonald's app, the complaint has been forwarded to our mobile team for investigation and response. The consumer should be hearing from them shortly Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have received the consumer’s complaint and appreciate it that he took the time to write to us, as McDonald's and its franchisees take customer complaints and concerns seriously. In order for us to investigate this matter, we need to know which McDonald's restaurant the consumer
visited. Please note that there are two McDonald's restaurants on Georgesville Road in Columbus. Would you please request the full street address of the restaurant from the consumer? Thank you

We appreciate your bringing this matter to our attention, as McDonald's takes all customer complaints seriously. McDonald's Customer Experience & Insights Department will forward the Revdex.com's notification to the restaurant's management team and request a full investigation and report. We will provide an updated status report when we have received additional informationThank you

Because the consumer's complaint concerns a McDonald's app, the complaint has been forwarded to our mobile team for investigation and response. The consumer should be hearing from them shortly. Thank you