Copeland Construction Co

Tell us why here...Business needs to provide month inspection paperwork that clearly indicated the condition of the property that contradicts the final walk throughTHE MONTH INSPECTION IS COMPLETELY IMMATERIAL: THE CONDITION OF PREMISES AT FINAL WALKTHROUGH WAS COMPARED TO CONDITION OF PREMISES AT THE BEGINNING OF YOUR LEASE TERMREASONABLE WEAR AND TEAR WAS TAKEN INTO CONSIDERATIONIn addition, the response of not having control of the cost of third party vendor is unsatisfactory HAD YOU DONE EVERYTHING REQIRED OF YOU AS PER YOUR LEASE, THIS WOULD BE A NON-ISSUEBECAUSE YOU DID NOT DO SO, WE HAD TO HAVE IT DONE FOR YOU USING 3RD PARTY VENDORSThe business is accepting the services, and should know the rates THEIR RATES ARE COMPLETELY IMMATERIALAlso, no invoice was provided for yard services, only an emailTHE EMAIL IN QUESTION WAS IN FACT THE VENDOR'S INVOICE FOR THIS SERVICE This documentation is not acceptable Lastly, the business has not been forthcoming regarding the interest of the escrow account Attached is the responds that I'd received from the business that does not address the escrow informationWE WERE CLEARLY NOT REQUIRED TO PAY INTEREST ON YOUR SECURITY DEPOSIT AS PER ARTICLE OF YOUR LEASE, THEREFORE NO INTEREST WAS PAIDFURTHER, ALL OF THE ADDITIONAL WORK WE HAD TO DO TO BECAUSE YOU DID NOT DO IT WAS DONE GRATIS, WJD MANAGEMENT RECEIVED NO COMPENSATION FOR ITFURTHER, ALL OF THE SECURITY DEPOST FORFEITURES WERE DONE AT THE DIRECTION OF YOUR LANDLORD BASED ON A PREPONDERANCE OF EVIDENCE PRESENTED TO HIM, WJD MANAGEMENT DOES NOT HAVE YOUR MONEY

[redacted] , on your behalf, WJD Management has AGAIN approached your former landlord regarding refunding the balance of your security depositIt is imperative that you understand that WJD Management does not have your money! Further, WJD Management does not profit in any manner from the funds retained from your security depositThese funds were forwarded to your former landlordIf anything, orchestrating remediation of the damages which you caused have actually cost our company moneyEven further, I would remind you that as per the statement on the back of your security deposit refund check: " Signing and/or depositing this check constitutes settlement in full of any and all claims related to my tenancy at the lease premises whether any such claim is against the landlord(s) or its agent(s)." We will advise you of our client's decision as soon as we hear back from him

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: I am rejecting this response because: My concerns have not been answered...WJD Management, "jumps" all over the place, in attempt to be evasive..not adhering to the original contract, responding to comments....where is cabinet that was behind the kitchen door, etc...thou Mary attempted, it is obious that she did not have authority or a TRUE commitment to settle.......copies of original contract was sent...I have emails that conflict with on going changes ...Also, I have finally had an opportunity to re-read...WDJ's commentsAnd would like toadd the following...st Comment, they did not know me??? Ok, I have been a client since May 2000??? Additionally, they did not tell me of the of their restructuring...Perhaps MrN [redacted] should read what was sent before he responds....There was only one property Condition visit done last year...maybe if more had taken place, the home would not have been in such poor condition.Letter was not served ...it was emailed, and the date has been changed, it was January, 2017...It also seems to be a notice to the renter...When I did not get July's rent by the 10, I sent an email, and Gina called back to, and told me it was their practice to keep the final check?? I then asked if I could get a copy of their SOP, and she told me that's how they do it.?? So they kept July's payment, and paid themselves?? That's when I was ready to walk away, but stayed because of [redacted] andMary, and determined she was having a bad dayCustomer service is a thing of the past...I questioned why [redacted] was looking for the flooring, when Fran sent him the name of a comparable color???YES, Mary did "reach' out to me, Gina, did not, and that's OK...David I won't even honor your [redacted] Comment, as you and I have met, perhaps my being an old [redacted] female is Gina's...believe me I've been as polite as I could to her....and my daughter responded to One of your emails, and I advised her of our past relationship...now I know why she was promotedNOT MY BUSINES..Finally, there was a white cabinet behind the kitchen door that is missing.Initially, I wanted the $300.00, that was due in January, after utilities were paid....my upgrade was for Cabinet, and refund of fee that had not been paid at that time, and yardwork...that I've personally noted had not been done Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The business did not provide any documentation in their response to the complaint Business needs to provide month inspection paperwork that clearly indicated the condition of the property that contradicts the final walk through In addition, the response of not having control of the cost of third party vendor is unsatisfactory The business is accepting the services, and should know the rates Also, no invoice was provided for yard services, only an email This documentation is not acceptable Lastly, the business has not been forthcoming regarding the interest of the escrow account Attached is the responds that I'd received from the business that does not address the escrow information.Lastly, as indicated by the business responds, withholding security deposits from tenants is their practice.Regards, [redacted]

Date: Tue, Sep 20, at 5:PMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .We get this all the time where tenants think we have stolen their moneyBottom line, everything we do is done at the direction of our client the homeowner based on our inspection and a preponderance of supporting photographic evidenceI suppose she knew she would not win in court so elected to try to downgrade our A+ Revdex.com ratingAll she had to do was return the home in the same condition as it was given to her years agoHer failure to do so necessitated the involvement of 3rd party vendors to accomplish yard work, cleaning and repairsObviously, we have no control over their feesTo the best of my knowledge, she was provided with copies of all of their invoicesRegarding interest on her security deposit, her lease clearly stated that any interest earned accrued to the account holder which was WJD Management so I really don’t know what it is she doesn’t understand about thatShe was pretty much a model tenant except for the things she didn’t do at the end of her lease