CopierRepairMan.com

Dear Dispute Mediator, We are saddened to hear that [redacted] is unhappy with the status of his account with us as we pride ourselves on providing the best possible customer service and satisfaction with the quality of our product [redacted] signed up to be listed on CopierRepairMan.com on at 16:52:EST, was opened by [redacted] on at 15:EST and requested to cancel his account with usAt this time, his account was suspended to prevent any further calls from being marked as billable by our systemOn at 13:EST, I spoke with [redacted] to confirm cancellation of his account with us and an email was sent to confirm the account has been cancelled at 13:ESTUpon cancellation, [redacted] was charged for $for billable calls he received up to the time of cancellation, the most recent of which was received by the client on at 14:ESTThe credit card charged was provided to our sales representative at the time of signup by [redacted] In light of [redacted] 's dissatisfaction with the service we provided to him, we have opted to issue a refund of $270, the confirmation number for which is [redacted] Please let me know if there is anything further I can provide to consider this dispute resolved Sincerely, [redacted] CopierRepairMan.com

Dear Dispute Mediator,
We are saddened to hear that *** *** is unhappy with the status of her account with us as we pride ourselves on providing the best possible customer service and satisfaction with the quality of our product
*** *** *** ***
opted to reactivate their account with us on 5/**/during a phone conversation with one of our sales representativesOur first recorded contact regarding cancellation of the account was a call to our customer support line on 7/**/At this time, the account was paused to prevent any new charges associated with the account while we attempted to reach the primary contact listed on the accountOn 7/**/14, one of our representatives was able to reach the primary contact with *** *** *** *** and cancellation of the account was finalized
At the time of cancellation, there was an outstanding balance of $on the account for industry relevant phone calls received by the client prior to the requested cancellation date of 7/**/The most recent billable call included in this balance was received by *** *** *** *** on 7/**/and, as always, audio recordings of all billed calls are stored inside the user account provided to *** *** *** *** by CopierRepairMan.comHowever, seeing that the client appears to be displeased with the services provided to them, we have ceased efforts to collect this balance, and *** *** *** *** will not receive further phone calls or email correspondence from CopierRepairMan.com in reference to this balance
Please let me know if there is any further information I can provide to consider this issue closedWe look forward to improving our approach to help avoid client confusion and ensure that all of our clients remain satisfied with the quality of our product and of the customer service they receive from CopierRepairMan.comThank you for your time
Sincerely,
*** ** ***

Dear Dispute Mediator,
We are saddened to hear that [redacted] is unhappy with the status of his account with us as we pride ourselves on providing the best possible customer...

service and satisfaction with the quality of our product.
[redacted] signed up to be listed on CopierRepairMan.com on 9/*/14 and be charged for industry relevant phone calls during a phone conversation with one of our sales representatives. The details of our service were explained during this phone conversation and, as part of our on-boarding process, [redacted] also received an email from us reiterating our billing standards.
This email specified that we charge for industry relevant phone calls generated by the listings we provide on behalf of [redacted] and clearly specified that we do not guarantee that every billable phone call will result in a sale for [redacted]'s business, Copier Lease Rental Repair and Service. This email contains a button to confirm the clients order and activate the listing on CopierRepairMan.com. This email was sent to [redacted] on 9/*/14 at 16:52:25.0 EST, was opened by [redacted] on 9/*/14 at 16:53:24.0 EST and was used to confirm activation of [redacted]'s account with us.
[redacted] contacted our support department on 9/**/14 at 15:56 EST and requested to cancel his account with us. At this time, his account was suspended to prevent any further calls from being marked as billable by our system. On 9/**/14 at 13:12 EST, I spoke with [redacted] to confirm cancellation of his account with us and an email was sent to confirm the account has been cancelled at 9/**/14 13:14 EST. Upon cancellation, [redacted] was charged for $270 for billable calls he received up to the time of cancellation, the most recent of which was received by the client on 9/**/14 at 14:27 EST. The credit card charged was provided to our sales representative at the time of signup by [redacted].
In light of [redacted]'s dissatisfaction with the service we provided to him, we have opted to issue a refund of $270, the confirmation number for which is [redacted]. Please let me know if there is anything further I can provide to consider this dispute resolved.
Sincerely,
[redacted]
CopierRepairMan.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Hello,

I was contacted by TheCopierrepairguy.com recently and they said they would give me copier leads for $45 each. They verify the leads and if they are no good they said they would refund any charges for leads that were just estimates.

a week later I got a bill for $270 for No service calls and they refused to refund any money.

This company says anything to get make a sale.Desired Settlement: I would like the money back they took from my account.

Business

Response:

Dear Dispute Mediator,

We are saddened to hear that [redacted] is unhappy with the status of his account with us as we pride ourselves on providing the best possible customer service and satisfaction with the quality of our product.

[redacted] signed up to be listed on CopierRepairMan.com on 9/*/14 and be charged for industry relevant phone calls during a phone conversation with one of our sales representatives. The details of our service were explained during this phone conversation and, as part of our on-boarding process, [redacted] also received an email from us reiterating our billing standards.

This email specified that we charge for industry relevant phone calls generated by the listings we provide on behalf of [redacted] and clearly specified that we do not guarantee that every billable phone call will result in a sale for [redacted]'s business, Copier Lease Rental Repair and Service. This email contains a button to confirm the clients order and activate the listing on CopierRepairMan.com. This email was sent to [redacted] on 9/*/14 at 16:52:25.0 EST, was opened by [redacted] on 9/*/14 at 16:53:24.0 EST and was used to confirm activation of [redacted]'s account with us.

[redacted] contacted our support department on 9/**/14 at 15:56 EST and requested to cancel his account with us. At this time, his account was suspended to prevent any further calls from being marked as billable by our system. On 9/**/14 at 13:12 EST, I spoke with [redacted] to confirm cancellation of his account with us and an email was sent to confirm the account has been cancelled at 9/**/14 13:14 EST. Upon cancellation, [redacted] was charged for $270 for billable calls he received up to the time of cancellation, the most recent of which was received by the client on 9/**/14 at 14:27 EST. The credit card charged was provided to our sales representative at the time of signup by [redacted].

In light of [redacted]'s dissatisfaction with the service we provided to him, we have opted to issue a refund of $270, the confirmation number for which is [redacted]. Please let me know if there is anything further I can provide to consider this dispute resolved.

Sincerely,

CopierRepairMan.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company rep ([redacted]) called from CopierRepairMan.com and asked if we would try their service (again), offering to advertise our company name by clicking on a link on their suggested website. I do not believe this was a good service, with very poor communication on their part. Lack of billing details when I asked, and when cancelling this service I was required to email them. But, that didn't stop the service. I then had to call and follow up three times to finalize the cancellation, because nobody called me back. But, they called me many times when they wanted my business! All of a sudden, I couldn't reach anyone when I wished to cancel the service. I do not agree with the recent charges of $360.00 that they demanded payment for, and didn't supply me with any billing description details. When initially verbally signing up, no contract needed, I explained we would try this service again and that a previous employee ([redacted]) was not longer with our company. However, emails for payment and inquiries were directed to her email. (Luckily, I am still having her emails forwarded to me after 1 year of such employee was released from our Company (Benchmark Office Systems). Thanks, [redacted]Desired Settlement: I wish to cancel the service with CopierRepairMan.com and receive refund for $360.00 as no communication for billing details has been provided and this was a terrible experience. Thanks, [redacted]

Business

Response:

Dear Dispute Mediator,

We are saddened to hear that [redacted] is unhappy with the status of her account with us as we pride ourselves on providing the best possible customer service and satisfaction with the quality of our product.

[redacted] opted to reactivate their account with us on 5/**/14 during a phone conversation with one of our sales representatives. Our first recorded contact regarding cancellation of the account was a call to our customer support line on 7/**/14. At this time, the account was paused to prevent any new charges associated with the account while we attempted to reach the primary contact listed on the account. On 7/**/14, one of our representatives was able to reach the primary contact with [redacted] and cancellation of the account was finalized.

At the time of cancellation, there was an outstanding balance of $360 on the account for industry relevant phone calls received by the client prior to the requested cancellation date of 7/**/14. The most recent billable call included in this balance was received by [redacted] on 7/**/14 and, as always, audio recordings of all billed calls are stored inside the user account provided to [redacted] by CopierRepairMan.com. However, seeing that the client appears to be displeased with the services provided to them, we have ceased efforts to collect this balance, and [redacted] will not receive further phone calls or email correspondence from CopierRepairMan.com in reference to this balance.

Please let me know if there is any further information I can provide to consider this issue closed. We look forward to improving our approach to help avoid client confusion and ensure that all of our clients remain satisfied with the quality of our product and of the customer service they receive from CopierRepairMan.com. Thank you for your time.

Sincerely,