Hi, We have taken following steps to resolve the consumer complaint:1- Collection activity has already been ceased on both of the accounts.2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted: Account# [redacted] : Control number [redacted] Account# [redacted] :Control Number [redacted] Thank You,Harvard Collection Services
Hi, On receipt of the compliant, we have taken following steps to resolve it: 1- We have three accounts for the consumer on our system: [redacted] , [redacted] and [redacted] .2- All the accounts were placed with us for collections by our client on 05/05/2016.3- All the three accounts were reported to consumer's credit by Harvard Collection Services on 07/11/for the first time.4- We have closed the accounts on our system.5- We have notified the credit bureaus electronically to delete this trade line from their recordsHarvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity The AUD number for this request is: Account# [redacted] , AUD# [redacted] Account# [redacted] , AUD# [redacted] Account# [redacted] , AUD# [redacted] It might take some time for the credit bureaus to completely remove the trade line from the consumer's credit report for the reasons beyond our controlThank You,Sincerely,Harvard Collection Services
Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Contact Name and Title: Lina [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @harvardcollect.com To whom it may concern: This response is in regards to case number XXXXXXXXMr [redacted] account has been closed in our office as of September 30, The account has been deleted from Mr [redacted] credit bureau as wellThe cancelation letter has been mailed out to the address of [redacted] State Route [redacted] NJ XXXXXIf you have any additional questions or concerns please do not hesitate to contact our office Thank you, Lina [redacted] Client Services Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes & THANK YOU very much
RE: Revdex.com Complaint Case # - [redacted] , [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 01-05-· We received a dispute through E-OSCAR on 05-29-17, in which the consumer stated that the information reported is inaccurate and requested for complete ID and account information · The account was placed on Dispute status on 05-29-· As per the consumer’s request validation was requested from the client · The validation was mailed to the consumer on 06-07-· We do not have any PHI for any of our consumersThe validation of debt was only requested upon consumer’s request If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Contact Name and Title: Lina [redacted] Contact Phone: [redacted] Contact Email: [redacted] @harvardcollect.com To whom it may concern: This response is in regards to case number Mr [redacted] account has been paid in full as of August 24, A letter has been mailed out to the address of [redacted] Mr [redacted] did have an additional account in our office, and that account has been closed in our officeThe additional account (account number [redacted] ) has been deleted from Mr [redacted] credit bureau as of September 30, The cancelation letter has been mailed out to the address of [redacted] If you have any additional questions or concerns please do not hesitate to contact our office Thanks, Lina [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS) The facts as we currently understand them are: There are accounts for the consumer placed with us by our clients for collections · Both the account were placed with us on 07-13-· The accounts are still active in to collections · There has been no contact with consumer on either of the accounts · As per your request the records have been requested from the client · Account has been placed on HLD till further notification from client · As per your request the account has been deleted from CBR however, if the charges are due and the client states that you still owe the balance, the account will be reactivated If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
RE: Revdex.com Complaint Case # - [redacted] , [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 02-10-· We received a dispute through E-Oscar from the consumer on 05-17-· The account was placed on dispute status and the validation of debt was requested from the client · We received a written correspondence from the consumer on 06-20-2017, stating dispute and an attached copy of E-Oscar deletion from previous agency · The validation of debt was sent to the consumer on 06-28-· We had our first verbal contact with the consumer on 07-05-2017, where consumer stated that a dispute letter was sent to us, explained about the reason of the dispute and requested to delete account from the CBR · We had our second contact with the consumer on 07-06-2017, where the consumer called to inform about the dispute and the collector provided information · The calls have been reviewed and audited internallyAll feedbacks have been shared and corrective action taken· The account is placed on hold status and the credit deletion request has been raised as per the consumer request If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
Re: Revdex.com Complaint ID: 12065470__ [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 10-11-· We never had a contact with the consumer on this account · On consumer request we have requested for the validation of debt with the client · The account has been placed on dispute status till further notification from the client· We have notified the client and the account has been placed on Dispute status till we get an update from the client If I can be of further assistance please feel free to contact me directly at 877-339- Sincerely, Harvard Collection Services
Complaint: [redacted] I am rejecting this response because: In its response to my complaint, Harvard Collection Services, Inc(Harvard), Harvard said “A manual deletion has been created with the credit reporting agenciesYou may contact the credit reporting agencies to inquire how long it takes for them to update their records.” Harvard also mentioned that they have sent me a letter “to confirm that the account was closed with our office and that the deletion was created.” As of today, I have not yet received this letter from HarvardI am rejecting this response from Harvard because I have a credit monitoring service, and according to that service, no changes have been made to my credit report(s) since Harvard placed the illegal item on my report(s)Also, I checked online today with the [redacted] CRA (Credit Reporting Agency), and the item still appears to be listed on my reportNeither a phone conversation with a CRA or a letter from Harvard would assure me that the item has been removed from my report(s)I would still need to see the actual credit report from the CRA, which could require me to pay for the reportI feel that it is Harvard’s responsibility to please follow up with the CRA’s and let me know when the item has been removed from my credit report(s), so that I can then order the actual credit report(s) to confirm that the item has been removedAny help would be greatly appreciatedThank you, [redacted] ***
This is in regards to the complaint received from Ms [redacted] Harvard Collection Services has received Ms [redacted] request for documents regarding her accountHCS has requested the documents from our clientMs [redacted] account is on a hold status at the timeOnce we receive the documents from our clientHCS will forward the information to Ms [redacted] to the address she provided of [redacted] SE AptH [redacted] GA Ms [redacted] account will remain on a hold statusIf you have any questions or concerns please do not hesitate to contact our officeThank you, [redacted]
RE: Revdex.com Complaint Case # - [redacted] ***, [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 06-06-· We never had a verbal contact with the consumer on this account · The validation request has been raised with the client, which will be mailed to the consumer upon receipt · The account has been moved to dispute status until further notification and communication has been ceased If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
RE: Revdex.com Complaint Case # - [redacted] Thank you for your letter dated Dec 17, and the opportunity to respond to the concerns of the consumerThe facts as we understand them are: The account in question was placed with us by our client on 06-23-We had our first contact with the consumer on 06-28-17, when consumer informed us that he is not aware of this bill and hung up without providing any further information The account has not been reported to credit bureaus by Harvard collection services As per the complaint received from the consumer the account has been placed on Hold status and verification has been requested from the client If I can be of further assistance, please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
Initial Business Response / [redacted] (1000, 6, 2015/07/24) */ This account was placed with HCS on 8/24/12, a dunning letter was sent to the consumers address on 8/25/HCS received mail return on the letter sentAll CBR's were updated on 11/6/as Paid In Full
We received accounts on 02-04-from our clients for collections with a total balance of $Our clients recalled the account on 09-01-and the account has been closed cancelled in our system since thenWe established one contact with the consumer when we advised that the account is no longer active with us Thank you, Harvard Collection Services
RE: Revdex.com Complaint Case # - [redacted] , *** We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 05-07-· We never had a verbal contact with consumer on this account till date · We received first dispute through E-OSCAR on 08-19-15, stating that she is disputing the debt and requested for the validation of debt · The debt validation was requested from the client on consumer request · On 12-01-the account was closed and returned to the client · On 03-22-we again received dispute from the consumer through Fax · The account is already closed and cancellation letter has been mailed to the consumer on the mailing address · The account is submitted for credit deletion with AUD Control Number: [redacted] If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Your complaint has been receivedAfter speaking with the Director of Operations, HCS will remove the account from the CBR hours after the payment posts to the accountYou will be provided with an AUD control number, which confirms the CBR deletion
This is in regards to the complaint that was filed by Mr [redacted] The account in question was placed in our office as of July 6, On July a letter was mailed out to Mr [redacted] to the address of Shepherd Oaks St Lakeland, FL Since there was no response of dispute, HCS reported the account to the credit bureaus days after placement day Upon my investigation we do see that Mr [redacted] did make contact to our officeWe sent Mr [redacted] a letter to provide us why he is disputing the debtWe need documents supporting his disputeUpon receiving the documents supporting his dispute, and we see that the information provided does not match what our records reflect, we will make the necessary steps to assist Mr [redacted] If Mr [redacted] prefers to speak to me directly he can reach me at 773-283-ext 5352, and I will be happy to assist himIf you have any additional questions or concerns please do not hesitate to contact our office.Thank you,Lina [redacted]
This is in regards to the complaint that was filed by Mr [redacted] ***Mr***'s account has been closed in our office as of January 18, The canceled letter has been mailed out to Mr [redacted] to the address of [redacted] DrPalm Coast FL ***The account has also been deleted from Mr ***'s credit as wellIf you have any questions or concerns please do not hesitate to contact our office.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It is a violation of my HIPPA rights and I will file charges thank you Sincerely, [redacted] ***
Hi, We have taken following steps to resolve the consumer complaint:1- Collection activity has already been ceased on both of the accounts.2- The request for deletion of accounts was submitted online through e-Oscar web portal and following are the control numbers for the request submitted: Account# [redacted] : Control number [redacted] Account# [redacted] :Control Number [redacted] Thank You,Harvard Collection Services
Hi, On receipt of the compliant, we have taken following steps to resolve it: 1- We have three accounts for the consumer on our system: [redacted] , [redacted] and [redacted] .2- All the accounts were placed with us for collections by our client on 05/05/2016.3- All the three accounts were reported to consumer's credit by Harvard Collection Services on 07/11/for the first time.4- We have closed the accounts on our system.5- We have notified the credit bureaus electronically to delete this trade line from their recordsHarvard uses the credit bureaus Automated Universal Data form (AUD) to complete this activity The AUD number for this request is: Account# [redacted] , AUD# [redacted] Account# [redacted] , AUD# [redacted] Account# [redacted] , AUD# [redacted] It might take some time for the credit bureaus to completely remove the trade line from the consumer's credit report for the reasons beyond our controlThank You,Sincerely,Harvard Collection Services
Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Contact Name and Title: Lina [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @harvardcollect.com To whom it may concern: This response is in regards to case number XXXXXXXXMr [redacted] account has been closed in our office as of September 30, The account has been deleted from Mr [redacted] credit bureau as wellThe cancelation letter has been mailed out to the address of [redacted] State Route [redacted] NJ XXXXXIf you have any additional questions or concerns please do not hesitate to contact our office Thank you, Lina [redacted] Client Services Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes & THANK YOU very much
RE: Revdex.com Complaint Case # - [redacted] , [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 01-05-· We received a dispute through E-OSCAR on 05-29-17, in which the consumer stated that the information reported is inaccurate and requested for complete ID and account information · The account was placed on Dispute status on 05-29-· As per the consumer’s request validation was requested from the client · The validation was mailed to the consumer on 06-07-· We do not have any PHI for any of our consumersThe validation of debt was only requested upon consumer’s request If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Contact Name and Title: Lina [redacted] Contact Phone: [redacted] Contact Email: [redacted] @harvardcollect.com To whom it may concern: This response is in regards to case number Mr [redacted] account has been paid in full as of August 24, A letter has been mailed out to the address of [redacted] Mr [redacted] did have an additional account in our office, and that account has been closed in our officeThe additional account (account number [redacted] ) has been deleted from Mr [redacted] credit bureau as of September 30, The cancelation letter has been mailed out to the address of [redacted] If you have any additional questions or concerns please do not hesitate to contact our office Thanks, Lina [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)
First of all let me say we welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS) The facts as we currently understand them are: There are accounts for the consumer placed with us by our clients for collections · Both the account were placed with us on 07-13-· The accounts are still active in to collections · There has been no contact with consumer on either of the accounts · As per your request the records have been requested from the client · Account has been placed on HLD till further notification from client · As per your request the account has been deleted from CBR however, if the charges are due and the client states that you still owe the balance, the account will be reactivated If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
RE: Revdex.com Complaint Case # - [redacted] , [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 02-10-· We received a dispute through E-Oscar from the consumer on 05-17-· The account was placed on dispute status and the validation of debt was requested from the client · We received a written correspondence from the consumer on 06-20-2017, stating dispute and an attached copy of E-Oscar deletion from previous agency · The validation of debt was sent to the consumer on 06-28-· We had our first verbal contact with the consumer on 07-05-2017, where consumer stated that a dispute letter was sent to us, explained about the reason of the dispute and requested to delete account from the CBR · We had our second contact with the consumer on 07-06-2017, where the consumer called to inform about the dispute and the collector provided information · The calls have been reviewed and audited internallyAll feedbacks have been shared and corrective action taken· The account is placed on hold status and the credit deletion request has been raised as per the consumer request If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
Re: Revdex.com Complaint ID: 12065470__ [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 10-11-· We never had a contact with the consumer on this account · On consumer request we have requested for the validation of debt with the client · The account has been placed on dispute status till further notification from the client· We have notified the client and the account has been placed on Dispute status till we get an update from the client If I can be of further assistance please feel free to contact me directly at 877-339- Sincerely, Harvard Collection Services
Complaint: [redacted] I am rejecting this response because: In its response to my complaint, Harvard Collection Services, Inc(Harvard), Harvard said “A manual deletion has been created with the credit reporting agenciesYou may contact the credit reporting agencies to inquire how long it takes for them to update their records.” Harvard also mentioned that they have sent me a letter “to confirm that the account was closed with our office and that the deletion was created.” As of today, I have not yet received this letter from HarvardI am rejecting this response from Harvard because I have a credit monitoring service, and according to that service, no changes have been made to my credit report(s) since Harvard placed the illegal item on my report(s)Also, I checked online today with the [redacted] CRA (Credit Reporting Agency), and the item still appears to be listed on my reportNeither a phone conversation with a CRA or a letter from Harvard would assure me that the item has been removed from my report(s)I would still need to see the actual credit report from the CRA, which could require me to pay for the reportI feel that it is Harvard’s responsibility to please follow up with the CRA’s and let me know when the item has been removed from my credit report(s), so that I can then order the actual credit report(s) to confirm that the item has been removedAny help would be greatly appreciatedThank you, [redacted] ***
This is in regards to the complaint received from Ms [redacted] Harvard Collection Services has received Ms [redacted] request for documents regarding her accountHCS has requested the documents from our clientMs [redacted] account is on a hold status at the timeOnce we receive the documents from our clientHCS will forward the information to Ms [redacted] to the address she provided of [redacted] SE AptH [redacted] GA Ms [redacted] account will remain on a hold statusIf you have any questions or concerns please do not hesitate to contact our officeThank you, [redacted]
RE: Revdex.com Complaint Case # - [redacted] ***, [redacted] We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 06-06-· We never had a verbal contact with the consumer on this account · The validation request has been raised with the client, which will be mailed to the consumer upon receipt · The account has been moved to dispute status until further notification and communication has been ceased If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
RE: Revdex.com Complaint Case # - [redacted] Thank you for your letter dated Dec 17, and the opportunity to respond to the concerns of the consumerThe facts as we understand them are: The account in question was placed with us by our client on 06-23-We had our first contact with the consumer on 06-28-17, when consumer informed us that he is not aware of this bill and hung up without providing any further information The account has not been reported to credit bureaus by Harvard collection services As per the complaint received from the consumer the account has been placed on Hold status and verification has been requested from the client If I can be of further assistance, please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
Initial Business Response / [redacted] (1000, 6, 2015/07/24) */ This account was placed with HCS on 8/24/12, a dunning letter was sent to the consumers address on 8/25/HCS received mail return on the letter sentAll CBR's were updated on 11/6/as Paid In Full
We received accounts on 02-04-from our clients for collections with a total balance of $Our clients recalled the account on 09-01-and the account has been closed cancelled in our system since thenWe established one contact with the consumer when we advised that the account is no longer active with us Thank you, Harvard Collection Services
RE: Revdex.com Complaint Case # - [redacted] , *** We welcome and appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services (HCS)The facts as we currently understand them are: · The account was placed with us by our client on 05-07-· We never had a verbal contact with consumer on this account till date · We received first dispute through E-OSCAR on 08-19-15, stating that she is disputing the debt and requested for the validation of debt · The debt validation was requested from the client on consumer request · On 12-01-the account was closed and returned to the client · On 03-22-we again received dispute from the consumer through Fax · The account is already closed and cancellation letter has been mailed to the consumer on the mailing address · The account is submitted for credit deletion with AUD Control Number: [redacted] If I can be of further assistance please feel free to contact me directly at [redacted] Sincerely, Harvard Collection Services
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Your complaint has been receivedAfter speaking with the Director of Operations, HCS will remove the account from the CBR hours after the payment posts to the accountYou will be provided with an AUD control number, which confirms the CBR deletion
This is in regards to the complaint that was filed by Mr [redacted] The account in question was placed in our office as of July 6, On July a letter was mailed out to Mr [redacted] to the address of Shepherd Oaks St Lakeland, FL Since there was no response of dispute, HCS reported the account to the credit bureaus days after placement day Upon my investigation we do see that Mr [redacted] did make contact to our officeWe sent Mr [redacted] a letter to provide us why he is disputing the debtWe need documents supporting his disputeUpon receiving the documents supporting his dispute, and we see that the information provided does not match what our records reflect, we will make the necessary steps to assist Mr [redacted] If Mr [redacted] prefers to speak to me directly he can reach me at 773-283-ext 5352, and I will be happy to assist himIf you have any additional questions or concerns please do not hesitate to contact our office.Thank you,Lina [redacted]
This is in regards to the complaint that was filed by Mr [redacted] ***Mr***'s account has been closed in our office as of January 18, The canceled letter has been mailed out to Mr [redacted] to the address of [redacted] DrPalm Coast FL ***The account has also been deleted from Mr ***'s credit as wellIf you have any questions or concerns please do not hesitate to contact our office.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: It is a violation of my HIPPA rights and I will file charges thank you Sincerely, [redacted] ***