Response: Mr***'s salesperson is no longer here, so this is the first time hearing about the issueI pulled the we-owe out of his deal and the toupaint is on thereI had our parts department order the toupaint today from the local ford storeWe should receive by the end of business
today and will then ship it to Mr*** tomorrowI left him a voicemail with this information stating that he should receive the toupaint in the mail by Monday or Tuesday
***, Hi, my name is *** *** and I’m the General Manager at Bachman Chevrolet. First I want to apologize to you for the online pricing error on our new vehicles which occurred on February 14th, 2018. Although we handle the pricing of our new vehicles internally, we rely on a
3rd party vendor to send the inventory feed and prices to our website. It appears for a period of about hours on February 14th, this 3rd party vendor was removing the rebates from our sale price twice. So, instead of a $4,rebate, our price reflected an $8,rebate. Our records show this error began at 6:am and was corrected at 12:32pm. Our website only updates the prices twice a day so it may have taken longer for the price correction to reflect on our website. We can’t sell it to you for the incorrect price you saw but what I’ll do for you is through the end of February, I’ll give you an additional $2,off of the online price of any new Silverado on our website. If you’re interested, you can email me back or reach out to your salesperson *** *** or *** ***. Again, it’s certainly not our intention to mislead any of our valued customers and I’m truly sorry for the confusion and inconvenience this caused. Sincerely, *** ***General ManagerBachman ChevroletLouisville, KY*** ***
***
Response: Mr***'s Chevrolet Volt was involved in an accident while being test driven by a technician for Bachman ChevroletIt was determined a driver for *** *** Auto Auction was at faultA police report was made by the LMPDIt is the opinion of Bachman Auto Group any recovery of
damages or lost value should be requested from the at fault company or their insurance carrierSent on: 9/28/9:24:AM
In response to the complaint filed by *** * ***, we sold him the Dodge Dakota on December 26/for $It was disclosed as an purchasewe will not be able to cover the repair but would be happy to provide the repair at our employee price through our Chevrolet service
departmentI can fax copies of his contract if needed. Thanks, *** * ***CEO, Bachman Auto GroupChevrolet / Subaru / Volkswagenwww.bachmanautogroup.com
Thank you for your letter regarding *** ***’s Subaru ***, vin # ***His vehicle was in our shop on 10-22-with a complaint of a check engine light onInitial diagnosis found a stored code of PFurther diagnosis showed the catalytic convertor performing below
specifications, requiring replacement to correct the conditionThe mileage at that time was That repair was completed on the same day, and the customer picked it upOn 08-14-at miles, Mr***’s vehicle was in the shop with a complaint of a check engine light onInitial diagnosis showed a fault code of P0456, evap control system leakFurther inspection revealed a broken mount stud for the fuel pump cover resulting in a small vapor leak, and the stored fault codeAlthough that cover is removed when performing recall WVL-22, there would be no way to determine if it was damaged at that timeThis recall was not performed at Bachman SubaruWhile it is unfortunate that the fuel tank will need to be replaced to correct the broken mounting stud, that decision would have to come from Subaru of America, or the dealer that performed the recall.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***
*** *** *** *** * *** *** *** *** *** *** *** ***
The case has been resolved Thanks
***, The vehicle you bought was an car that was years old and had over 100,miles on it at the time of purchaseThere was a sticker on the window explaining this was an vehicle and you signed several documents that you understoodYou also were offered the
opportunity to take it and have it inspected before you finalized the purchase If you look at the *** report, you can see that your car was clearly a well-maintained vehicle Unfortunately, that doesn’t mean none of the parts are ever going to fail. Once the issues occurred, we offered to help you by covering some of the expense and paying for nearly half of the labor; however, you declinedWe are truly sorry for the situation but we also know we did everything we could to explain the risks involved when purchasing an vehicle You are welcome to reach out to me so we can speak more in depth about your concerns. Sincerely, *** ***General ManagerBachman ChevroletLouisville, KY
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** ** *** *** ** * *** *** *** *** ***
We received the title today in the mailThanks for all your help!! *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We were never told about or were given the inspection form until after numerous calls to the dealershipWe were told after receiving the paperwork it would be a week and we would receive all necessary title workIt's now 1-25-and still havent seen any title work!!!!!We will still seek action of returning the vehicle if we do not have a title in hand by end of business 1-29-I have plenty of phone call recordings to backup my information!
Regards,
*** ***
Response:
Mr*** brought in his VW Jetta on June 1st with an insurance estimate to repair hail dents to the exterior panels effectedThe shop had already completed all of the repairs except for the roof when he called in late that same week and said to stop repairsWe advised him
that the only thing left to do was to pull the dents from the roof and the vehicle would be completeMr*** stated that he was going to pick the Jetta up and have another shop complete the repairs because he was upset that prior rocks chips on his other vehicle (VW Rabbit ) we had repaired were not fixed and billed to his insurance companyWe explained to him that they were from driving and the paint chips were caused by rocks not caused by hail damage and that his insurance company would not pay for rock chips and painting under the hail claimHe also stated that his windshield had been moved and was not in the same place, I also explained to him that it is impossible to move a windshield because they are glued in from the factory and that the glass will break before it would move or shiftIn order to repair the roof dents the inside headliner had to be lowered to push the dents out from the insideWhen Mr*** said that he was going to make arraignments to take it back, the headliner was re-installed, this has to be done in order to drive the vehicleWhen Mr*** came in to get the car we advised him that the headliner had just been put back in and we still needed to do a courtesy clean up, wash and vacuum that we do to every vehicle before deliveryHe stated that he wanted it now and that nothing else was to be done to his carAfter we inspected it together he did agree to leave it to have the clean up done and expressed concern that there was finger prints on his headliner and wanted it to be replacedI explained that it was very cosmetic and would not need to be replaced just the cleaning and that it will be taken care ofMr*** was contacted by phone by myself and the general manager and he authorized us to go ahead and remove the dents in the roofThe roof repairs were completed and he was contacted and advised that his vehicle was ready Mr*** called in the following week before seeing it after the initial clean up and insisted the headliner be replace before he would pick up or pay his billI again assured him that it was not damaged but as a courtesy we would have the entire vehicle professionally detailed inside and outThe detail was completed and Mr*** came in to inspect it and said that when he used his magnifying glass he could still see signs of prints in the fibersThere is no damage to the headliner and this has been verified by myself, the auto detailer and the general manager at BachmanI also had the regional manager for VW North America to come and inspect it and he agreed that there are no issues to resolveMr*** has requested the name of the technician that repaired his vehicle, company policy dictates that we do not provide this personal information to customers or the publicI regards to our shop credentials as requested by Mr***, we are an I-CAR Gold Certified facility ( ID#*** ) which is the collision center industries highest training standardOnce Mr*** authorized the general manager to complete the detail the vehicle was completed on June 26th and ready to inspectAs of today the vehicle has not been picked up
Sent on: 7/9/2:50:PM
Response:Customer complained that we did not title purchased vehicle in a timely manner. Customer NEVER provided us with the essential Indiana vehicle inspection that they were instructed to obtain. We spoke to customer on 1/5/16 who agreed to obtain the inspection. We received the document on...
1/7/16 and sent the title application to Indianapolis for titling. The case is closed.Sent on: 1/21/2016 3:06:05 PM
[redacted], As I’ve told you in the 5-6 phone conversations we’ve had since you bought your truck, I’m sincerely sorry that you’re not satisfied with your purchase. When you bought the truck, you brought these concerns to our management staff and they compensated you by discounting the truck...
an additional $400. You said that would make you happy but it did not. A few weeks later, when we first spoke on the phone, I listened to your concerns and although I don’t believe we did anything wrong, I wanted you to be happy and agreed to give you an additional $350 to cover the costs of installing a set of side steps. I specifically asked you during this phone conversation if this would make you happy and you assured me it would. Then, I didn’t hear anything from you for two weeks until you called me to tell me you still weren’t happy because you couldn’t understand why your brother got so much more for his trade-in than you did for yours. As I told you on the phone, book values of vehicles are generally good guides but are not the absolute truth, especially when the vehicle has apparent mechanical issues like yours did. Over the course of our several conversations, I’ve tried explaining over and over how great a deal you received on your new truck (over $11,000 off of MSRP). In fact, you got such a great deal that the book value of your new truck is still $4,000 more than what you paid back in August. You received every incentive you were eligible to receive. Your UPS supplier discount didn’t come in to play because our truck was already priced $3244.75 under the supplier discount price. There may have been different incentives applicable on the Traverse you originally looked at than were on the Silverado. We’ve attempted to resolve your concerns several times with goodwill gestures you said would make you happy. I’m sorry you changed your mind but unfortunately, there’s nothing else we can do at this time. Take care, [redacted]General ManagerBachman ChevroletLouisville, KY[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Although satisfied with the dealership agreeing to reimburse my account the $800 as I requested, I find their reasoning to be flawed.
Regards,
[redacted]
I’m responding to the complaint by [redacted]. The complaint number is [redacted] Bachman would never intentionally misinform a customer. When we pull a Carfax we assume that all the information is correct. There have been times, such as this one, that we’ve been able to correct a problem with the...
provided information. I would suggest that Mr. [redacted] file a complaint with Carfax. The value of his trade was difficult to determine due to the age, mileage and condition. It was certainly worth a little more with the clean Carfax, but we had to get it fixed. Bachman would be willing to give Mr. [redacted] an additional $500.00 towards the trade in value as a onetime goodwill gesture. Thanks, [redacted]CEO, Bachman Auto Group Chevrolet / Subaru / Volkswagen [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]s
The complaint filed on March 27, 2018 (ID: [redacted]) has been resolved, to our knowledge.I spoke with the customer, the salesman, and the sales manager involved on Wednesday, March 28. The sales manager and the salesman both said that our agreement was to fix the windshield, which,...
indeed, meant to fix it, not replace it. The customer was obviously under the impression that the windshield was going to be replaced. When I spoke with the customer Wednesday, she made me aware that the windshield had cracked further. I immediately called [redacted] to schedule a windshield replacement for her at our expense. I last spoke with the customer on Friday, March 30. She said that they had arranged a time to replace her windshield. I assume that once the windshield is replaced, the complaint will be resolved. Thank you, [redacted] General Sales Manager
[redacted] Hi, my name is [redacted] and I’m the General Manager at Bachman Chevrolet. First, I want to sincerely apologize to you and [redacted] for the online pricing error on our new vehicles which occurred on February 14th, 2018. Although we handle the pricing of our new vehicles...
internally, we rely on a 3rd party vendor to send the inventory feed and prices to our website. It appears for a period of about 6 hours on February 14th, this 3rd party vendor was removing the rebates from the sale price of our vehicles twice. So, instead of a $6,000 rebate on the trucks you were looking at, our prices incorrectly reflected a $12,000 rebate. Our records show the error in this feed began at 6:30am and was corrected at 12:32pm. However, our website only updates the prices twice a day so it may have taken longer for the price correction to reflect on our website. We can’t sell the truck to you for the incorrect price you saw but through the end of February, I’ll give you an additional $3,000 off of the online price of any new Silverado on our website. If you’re interested, you can email me back or reach out to your salesperson [redacted]. Again, it’s certainly not our intention to mislead any of our valued customers and I’m truly sorry for the confusion and inconvenience this caused. Sincerely, [redacted]General ManagerBachman Chevrolet
[redacted] Hi, my name is [redacted] and I’m the General Manager at Bachman Chevrolet. First, I want to sincerely apologize to you and [redacted] for the online pricing error on our new vehicles which occurred on February 14th, 2018. Although we handle the pricing of our new vehicles internally, we rely on a 3rd party vendor to send the inventory feed and prices to our website. It appears for a period of about 6 hours on February 14th, this 3rd party vendor was removing the rebates from the sale price of our vehicles twice. So, instead of a $6,000 rebate on the trucks you were looking at, our prices incorrectly reflected a $12,000 rebate. Our records show the error in this feed began at 6:30am and was corrected at 12:32pm. However, our website only updates the prices twice a day so it may have taken longer for the price correction to reflect on our website. We can’t sell the truck to you for the incorrect price you saw but through the end of February, I’ll give you an additional $3,000 off of the online price of any new Silverado on our website. If you’re interested, you can email me back or reach out to your salesperson [redacted]. Again, it’s certainly not our intention to mislead any of our valued customers and I’m truly sorry for the confusion and inconvenience this caused. Sincerely, [redacted]General ManagerBachman Chevrolet
Response: Mr***'s salesperson is no longer here, so this is the first time hearing about the issueI pulled the we-owe out of his deal and the toupaint is on thereI had our parts department order the toupaint today from the local ford storeWe should receive by the end of business
today and will then ship it to Mr*** tomorrowI left him a voicemail with this information stating that he should receive the toupaint in the mail by Monday or Tuesday
***, Hi, my name is *** *** and I’m the General Manager at Bachman Chevrolet. First I want to apologize to you for the online pricing error on our new vehicles which occurred on February 14th, 2018. Although we handle the pricing of our new vehicles internally, we rely on a
3rd party vendor to send the inventory feed and prices to our website. It appears for a period of about hours on February 14th, this 3rd party vendor was removing the rebates from our sale price twice. So, instead of a $4,rebate, our price reflected an $8,rebate. Our records show this error began at 6:am and was corrected at 12:32pm. Our website only updates the prices twice a day so it may have taken longer for the price correction to reflect on our website. We can’t sell it to you for the incorrect price you saw but what I’ll do for you is through the end of February, I’ll give you an additional $2,off of the online price of any new Silverado on our website. If you’re interested, you can email me back or reach out to your salesperson *** *** or *** ***. Again, it’s certainly not our intention to mislead any of our valued customers and I’m truly sorry for the confusion and inconvenience this caused. Sincerely, *** ***General ManagerBachman ChevroletLouisville, KY*** ***
***
Response: Mr***'s Chevrolet Volt was involved in an accident while being test driven by a technician for Bachman ChevroletIt was determined a driver for *** *** Auto Auction was at faultA police report was made by the LMPDIt is the opinion of Bachman Auto Group any recovery of
damages or lost value should be requested from the at fault company or their insurance carrierSent on: 9/28/9:24:AM
Response:Please provide the cash receipt for the payment in questionI will be glad to research the payment.*** ***
In response to the complaint filed by *** * ***, we sold him the Dodge Dakota on December 26/for $It was disclosed as an purchasewe will not be able to cover the repair but would be happy to provide the repair at our employee price through our Chevrolet service
departmentI can fax copies of his contract if needed. Thanks, *** * ***CEO, Bachman Auto GroupChevrolet / Subaru / Volkswagenwww.bachmanautogroup.com
Thank you for your letter regarding *** ***’s Subaru ***, vin # ***His vehicle was in our shop on 10-22-with a complaint of a check engine light onInitial diagnosis found a stored code of PFurther diagnosis showed the catalytic convertor performing below
specifications, requiring replacement to correct the conditionThe mileage at that time was That repair was completed on the same day, and the customer picked it upOn 08-14-at miles, Mr***’s vehicle was in the shop with a complaint of a check engine light onInitial diagnosis showed a fault code of P0456, evap control system leakFurther inspection revealed a broken mount stud for the fuel pump cover resulting in a small vapor leak, and the stored fault codeAlthough that cover is removed when performing recall WVL-22, there would be no way to determine if it was damaged at that timeThis recall was not performed at Bachman SubaruWhile it is unfortunate that the fuel tank will need to be replaced to correct the broken mounting stud, that decision would have to come from Subaru of America, or the dealer that performed the recall.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** ***
*** *** *** *** * *** *** *** *** *** *** *** ***
The case has been resolved Thanks
***, The vehicle you bought was an car that was years old and had over 100,miles on it at the time of purchaseThere was a sticker on the window explaining this was an vehicle and you signed several documents that you understoodYou also were offered the
opportunity to take it and have it inspected before you finalized the purchase If you look at the *** report, you can see that your car was clearly a well-maintained vehicle Unfortunately, that doesn’t mean none of the parts are ever going to fail. Once the issues occurred, we offered to help you by covering some of the expense and paying for nearly half of the labor; however, you declinedWe are truly sorry for the situation but we also know we did everything we could to explain the risks involved when purchasing an vehicle You are welcome to reach out to me so we can speak more in depth about your concerns. Sincerely, *** ***General ManagerBachman ChevroletLouisville, KY
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** ** *** *** ** * *** *** *** *** ***
We received the title today in the mailThanks for all your help!! *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We were never told about or were given the inspection form until after numerous calls to the dealershipWe were told after receiving the paperwork it would be a week and we would receive all necessary title workIt's now 1-25-and still havent seen any title work!!!!!We will still seek action of returning the vehicle if we do not have a title in hand by end of business 1-29-I have plenty of phone call recordings to backup my information!
Regards,
*** ***
Response:
Mr*** brought in his VW Jetta on June 1st with an insurance estimate to repair hail dents to the exterior panels effectedThe shop had already completed all of the repairs except for the roof when he called in late that same week and said to stop repairsWe advised him
that the only thing left to do was to pull the dents from the roof and the vehicle would be completeMr*** stated that he was going to pick the Jetta up and have another shop complete the repairs because he was upset that prior rocks chips on his other vehicle (VW Rabbit ) we had repaired were not fixed and billed to his insurance companyWe explained to him that they were from driving and the paint chips were caused by rocks not caused by hail damage and that his insurance company would not pay for rock chips and painting under the hail claimHe also stated that his windshield had been moved and was not in the same place, I also explained to him that it is impossible to move a windshield because they are glued in from the factory and that the glass will break before it would move or shiftIn order to repair the roof dents the inside headliner had to be lowered to push the dents out from the insideWhen Mr*** said that he was going to make arraignments to take it back, the headliner was re-installed, this has to be done in order to drive the vehicleWhen Mr*** came in to get the car we advised him that the headliner had just been put back in and we still needed to do a courtesy clean up, wash and vacuum that we do to every vehicle before deliveryHe stated that he wanted it now and that nothing else was to be done to his carAfter we inspected it together he did agree to leave it to have the clean up done and expressed concern that there was finger prints on his headliner and wanted it to be replacedI explained that it was very cosmetic and would not need to be replaced just the cleaning and that it will be taken care ofMr*** was contacted by phone by myself and the general manager and he authorized us to go ahead and remove the dents in the roofThe roof repairs were completed and he was contacted and advised that his vehicle was ready Mr*** called in the following week before seeing it after the initial clean up and insisted the headliner be replace before he would pick up or pay his billI again assured him that it was not damaged but as a courtesy we would have the entire vehicle professionally detailed inside and outThe detail was completed and Mr*** came in to inspect it and said that when he used his magnifying glass he could still see signs of prints in the fibersThere is no damage to the headliner and this has been verified by myself, the auto detailer and the general manager at BachmanI also had the regional manager for VW North America to come and inspect it and he agreed that there are no issues to resolveMr*** has requested the name of the technician that repaired his vehicle, company policy dictates that we do not provide this personal information to customers or the publicI regards to our shop credentials as requested by Mr***, we are an I-CAR Gold Certified facility ( ID#*** ) which is the collision center industries highest training standardOnce Mr*** authorized the general manager to complete the detail the vehicle was completed on June 26th and ready to inspectAs of today the vehicle has not been picked up
Sent on: 7/9/2:50:PM
Response:Customer complained that we did not title purchased vehicle in a timely manner. Customer NEVER provided us with the essential Indiana vehicle inspection that they were instructed to obtain. We spoke to customer on 1/5/16 who agreed to obtain the inspection. We received the document on...
1/7/16 and sent the title application to Indianapolis for titling. The case is closed.Sent on: 1/21/2016 3:06:05 PM
[redacted], As I’ve told you in the 5-6 phone conversations we’ve had since you bought your truck, I’m sincerely sorry that you’re not satisfied with your purchase. When you bought the truck, you brought these concerns to our management staff and they compensated you by discounting the truck...
an additional $400. You said that would make you happy but it did not. A few weeks later, when we first spoke on the phone, I listened to your concerns and although I don’t believe we did anything wrong, I wanted you to be happy and agreed to give you an additional $350 to cover the costs of installing a set of side steps. I specifically asked you during this phone conversation if this would make you happy and you assured me it would. Then, I didn’t hear anything from you for two weeks until you called me to tell me you still weren’t happy because you couldn’t understand why your brother got so much more for his trade-in than you did for yours. As I told you on the phone, book values of vehicles are generally good guides but are not the absolute truth, especially when the vehicle has apparent mechanical issues like yours did. Over the course of our several conversations, I’ve tried explaining over and over how great a deal you received on your new truck (over $11,000 off of MSRP). In fact, you got such a great deal that the book value of your new truck is still $4,000 more than what you paid back in August. You received every incentive you were eligible to receive. Your UPS supplier discount didn’t come in to play because our truck was already priced $3244.75 under the supplier discount price. There may have been different incentives applicable on the Traverse you originally looked at than were on the Silverado. We’ve attempted to resolve your concerns several times with goodwill gestures you said would make you happy. I’m sorry you changed your mind but unfortunately, there’s nothing else we can do at this time. Take care, [redacted]General ManagerBachman ChevroletLouisville, KY[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Although satisfied with the dealership agreeing to reimburse my account the $800 as I requested, I find their reasoning to be flawed.
Regards,
[redacted]
I’m responding to the complaint by [redacted]. The complaint number is [redacted] Bachman would never intentionally misinform a customer. When we pull a Carfax we assume that all the information is correct. There have been times, such as this one, that we’ve been able to correct a problem with the...
provided information. I would suggest that Mr. [redacted] file a complaint with Carfax. The value of his trade was difficult to determine due to the age, mileage and condition. It was certainly worth a little more with the clean Carfax, but we had to get it fixed. Bachman would be willing to give Mr. [redacted] an additional $500.00 towards the trade in value as a onetime goodwill gesture. Thanks, [redacted]CEO, Bachman Auto Group Chevrolet / Subaru / Volkswagen [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]s
The complaint filed on March 27, 2018 (ID: [redacted]) has been resolved, to our knowledge.I spoke with the customer, the salesman, and the sales manager involved on Wednesday, March 28. The sales manager and the salesman both said that our agreement was to fix the windshield, which,...
indeed, meant to fix it, not replace it. The customer was obviously under the impression that the windshield was going to be replaced. When I spoke with the customer Wednesday, she made me aware that the windshield had cracked further. I immediately called [redacted] to schedule a windshield replacement for her at our expense. I last spoke with the customer on Friday, March 30. She said that they had arranged a time to replace her windshield. I assume that once the windshield is replaced, the complaint will be resolved. Thank you, [redacted] General Sales Manager
[redacted] Hi, my name is [redacted] and I’m the General Manager at Bachman Chevrolet. First, I want to sincerely apologize to you and [redacted] for the online pricing error on our new vehicles which occurred on February 14th, 2018. Although we handle the pricing of our new vehicles...
internally, we rely on a 3rd party vendor to send the inventory feed and prices to our website. It appears for a period of about 6 hours on February 14th, this 3rd party vendor was removing the rebates from the sale price of our vehicles twice. So, instead of a $6,000 rebate on the trucks you were looking at, our prices incorrectly reflected a $12,000 rebate. Our records show the error in this feed began at 6:30am and was corrected at 12:32pm. However, our website only updates the prices twice a day so it may have taken longer for the price correction to reflect on our website. We can’t sell the truck to you for the incorrect price you saw but through the end of February, I’ll give you an additional $3,000 off of the online price of any new Silverado on our website. If you’re interested, you can email me back or reach out to your salesperson [redacted]. Again, it’s certainly not our intention to mislead any of our valued customers and I’m truly sorry for the confusion and inconvenience this caused. Sincerely, [redacted]General ManagerBachman Chevrolet
[redacted] Hi, my name is [redacted] and I’m the General Manager at Bachman Chevrolet. First, I want to sincerely apologize to you and [redacted] for the online pricing error on our new vehicles which occurred on February 14th, 2018. Although we handle the pricing of our new vehicles internally, we rely on a 3rd party vendor to send the inventory feed and prices to our website. It appears for a period of about 6 hours on February 14th, this 3rd party vendor was removing the rebates from the sale price of our vehicles twice. So, instead of a $6,000 rebate on the trucks you were looking at, our prices incorrectly reflected a $12,000 rebate. Our records show the error in this feed began at 6:30am and was corrected at 12:32pm. However, our website only updates the prices twice a day so it may have taken longer for the price correction to reflect on our website. We can’t sell the truck to you for the incorrect price you saw but through the end of February, I’ll give you an additional $3,000 off of the online price of any new Silverado on our website. If you’re interested, you can email me back or reach out to your salesperson [redacted]. Again, it’s certainly not our intention to mislead any of our valued customers and I’m truly sorry for the confusion and inconvenience this caused. Sincerely, [redacted]General ManagerBachman Chevrolet
We repaired [redacted] truck last week. He is completely satisfied. Thanks,
[redacted]