Copilot Academy, LLC

A refund was never promisedPlease refer to the contract section belowDEPOSIT, PAYMENTS, RESCHEDULES, CONTRACT TERMINATIONAll deposits and all payments are NON-REFUNDABLEAll sessions must be used within (four) months of purchase date24-hour notice is required to reschedule a session Failure to do so will result in cancellation of the session without refundIf I am late for a lesson, I understand that tardiness results in missed lesson time and will not be made upIf I am late to a group class, I understand that tardiness results in missed lesson time and will not be made upAll fees are nonrefundableThe trainer reserves the right to terminate the training program at any time due to lack of cooperation from the client.Douglas did sign the contract agreement on June 1, Copilot Academy would be more than happy to provide a copy to the Revdex.com.June 7, @ 8:26am: Copilot Academy received an email from the client requesting to pull his dog from the program and rehome her for a feeJune 7, @ 11:12am: Copilot Academy replied with an email stating that they were in the process of contacting [redacted] to try and help the client rehome his dogJune 10, @ 11:52am: Client email to Copilot "Decided to keep [redacted] and not let her go at the momentI appreciate you looking for me though for owners and boxer rescues, I jumped the gun on wanting to get rid of her so quick."June 12, @ 10:06am: Client email to Copilot Academy "Thank you for the assistanceI was inquiring about a partial refund on servicesIt's not something that would bother you with otherwise, however, I may need those funds to assist with travel due to grave circumstances with a family member." Client wanted the money returned so he could buy a plane ticket, not for health reasons as state in his original complaint letter.June 12, @ 4:12pm: Copilot Academy email to client "I spoke to Samantha earlier this morning at the park before my lessons startedShe mentioned that you all might finish the training with her working with [redacted] instead or working with ***Once you all decide what you would like to do, then please let me knowI have clients sign the contract so it keeps the commitment reserved on both ends."June 12, @ 5:08pm: Email from client "Thank you!"October 4, @ 6:54am: Email submission from client "I have an outstanding credit with you and would like to see if I can get that refunded back to meThe amount was approximately dollarsThank you for your assistance."October 4, @ 7:56am: Copilot Academy email to client "Please refer to the below emails corresponded on June 12thWe addressed the same training credit inquiry at that timeThe credit can be transferred to training another dog, but not refunded per our agreementIf you know someone that would like to sign their dog up for training and wants to pay you, then I will credit the amount you have already paid to their training insteadQuarterly taxes have already been submitted and paid on your original training amount."October 15, @ 6:34am: Email from client "Hello, I am inquiring about a refund for services that I canceledYour assistance in this matter is greatly appreciated."October 15, @ 3:59pm: Copilot Academy email to client "Please reference the emails sent on June 12th and October 4th regarding your request for a refundPlease do not send another refund request as the answer will still be the same." Copilot Academy tried to help the client rehome his dog, transfer the training to another dog in his family or allow the client to transfer training to another friend or familyClient did not want to do any of the suggested optionsClient wanted the money returned first because he was going to re-home his dog, then second to buy a plane ticketThe contract states that all training expires after a month time period from the time of signature, which was June 1, Client only chose to use one of lessonsCopilot Academy requires a contract to be signed to keep the integrity of commitments on both ends between Copilot Academy and the client Copilot Academy would be happy to provide any documentations directly to the Revdex.comThank you, [redacted]

Complaint: ***
I am rejecting this response because:
The business is refusing to issue me a refund, however, has no problem allowing me to transfer my credits to someone else in order to my dogs trainedI requested a refund for because training my dog did nothing but cause me mental and emotional stressI felt nothing but emotional pain for my dog as I watched corrective behavior being conducted and that further aggravated my mental disabilitiesThe decision to no longer use CoPilot was a personal one and purely based on health reasons
Regards,
*** ***

A refund was never promised. Please refer to the contract section below. DEPOSIT, PAYMENTS, RESCHEDULES, CONTRACT TERMINATIONAll deposits and all payments are NON-REFUNDABLE. All sessions must be used within 4 (four) months of purchase date. 24-hour notice is required to reschedule a session....

Failure to do so will result in cancellation of the session without refund. If I am late for a lesson, I understand that tardiness results in missed lesson time and will not be made up. If I am late to a group class, I understand that tardiness results in missed lesson time and will not be made up. All fees are nonrefundable. The trainer reserves the right to terminate the training program at any time due to lack of cooperation from the client.Douglas did sign the contract agreement on June 1, 2016. Copilot Academy would be more than happy to provide a copy to the Revdex.com.June 7, 2016 @ 8:26am: Copilot Academy received an email from the client requesting to pull his dog from the program and rehome her for a fee. June 7, 2016 @ 11:12am: Copilot Academy replied with an email stating that they were in the process of contacting [redacted] to try and help the client rehome his dog. June 10, 2016 @ 11:52am: Client email to Copilot "Decided to keep [redacted] and not let her go at the moment. I appreciate you looking for me though for owners and boxer rescues, I jumped the gun on wanting to get rid of her so quick."June 12, 2016 @ 10:06am: Client email to Copilot Academy "Thank you for the assistance. I was inquiring about a partial refund on services. It's not something that would bother you with otherwise, however, I may need those funds to assist with travel due to grave circumstances with a family member." Client wanted the money returned so he could buy a plane ticket, not for health reasons as state in his original complaint letter.June 12, 2016 @ 4:12pm: Copilot Academy email to client "I spoke to Samantha earlier this morning at the park before my lessons started. She mentioned that you all might finish the training with her working with [redacted] instead or working with [redacted]. Once you all decide what you would like to do, then please let me know. I have clients sign the contract so it keeps the commitment reserved on both ends."June 12, 2016 @ 5:08pm: Email from client "Thank you!"October 4, 2016 @ 6:54am: Email submission from client "I have an outstanding credit with you and would like to see if I can get that refunded back to me. The amount was approximately 600 dollars. Thank you for your assistance."October 4, 2016 @ 7:56am: Copilot Academy email to client "Please refer to the below emails corresponded on June 12th. We addressed the same training credit inquiry at that time. The credit can be transferred to training another dog, but not refunded per our agreement. If you know someone that would like to sign their dog up for training and wants to pay you, then I will credit the amount you have already paid to their training instead. Quarterly taxes have already been submitted and paid on your original training amount."October 15, 2016 @ 6:34am: Email from client "Hello, I am inquiring about a refund for services that I canceled. Your assistance in this matter is greatly appreciated."October 15, 2016 @ 3:59pm: Copilot Academy email to client "Please reference the emails sent on June 12th and October 4th regarding your request for a refund. Please do not send another refund request as the answer will still be the same." Copilot Academy tried to help the client rehome his dog, transfer the training to another dog in his family or allow the client to transfer training to another friend or family. Client did not want to do any of the suggested options. Client wanted the money returned first because he was going to re-home his dog, then second to buy a plane ticket. The contract states that all training expires after a 4 month time period from the time of signature, which was June 1, 2016. Client only chose to use one of 6 lessons. Copilot Academy requires a contract to be signed to keep the integrity of commitments on both ends between Copilot Academy and the client.  Copilot Academy would be happy to provide any documentations directly to the Revdex.com. Thank you,[redacted]