[redacted] The Wrap has been cancelled to be mailed effective 1/ You should not receive this product in the mail anymore Thank you for your patience [redacted] Circulation Director
[redacted] I'm sorry that your subscription was not cancelled when requested I have it cancelled as of Wednesday, December 12th and your account will be credited $for all of October, November and December I apologize for any inconvenience this may have causedSincerely, [redacted] Circulation Director
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Customer has advised our office by phone that the Repository has resolved the issue for her and she is satisfied
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I consider this complaint resolved Regards, [redacted] x
Mr [redacted] , I apologize for billing The account was cancelled on January 29th when you called us and credited also for the two week trial period What was neglected to be credited to your account was the activation and rural route fees The account has been credited and I'm sorry for any inconvenience this may have caused Sincerely, [redacted] Circulation Director
[redacted] ***, We did have a premium edition on June 27th All premiums are listed on page Aof the Repository so you can see the dates in which they are in the newspaperAssuming you did not see the dates listed I will credit your account for the premium edition charge for the month of June Thank you [redacted] Circulation Director
[redacted] I apologize that the newspaper was not cancelled when you requested it The representative that sold you the order should have told you that there will be premium edition and fuel surcharges I will have your account credited for [redacted] and also send you a refund check for [redacted] Sincerely, [redacted] Circulation Director
[redacted] I apologize that no one has returned a phone call to you regarding your bill The account was cancelled and I will have the amount of [redacted] credited so that there is nothing owed on the account This will not go to collections as the account will be cleared Thank you [redacted] Circulation Director
[redacted] I apologize that the paper was not delivered to your Mother's address The paper should have been cancelled when you Mother called asking for the cancellation and that she wasn't receiving any papers The account has been cancelled and I will have the amount owed of $cleared out She will not receive any more bills from us regarding this amount Sincerely, [redacted] Circulation Director
[redacted] I'm sorry that you were misinformedWe ask that subscribers call us to cancel because we don't receive the invoices back to our office with the customers remittance However, since you were told incorrectly I have cleared you account of all money owed which ic $ The account was also cancelled and your phone number will be removed from our calling list and added to our internal do not call listI apologize for any inconvenience this may have causedSincerely, [redacted] Circulation Director
[redacted] ***, Your account has been credited $for the premium edition charge Thank you for thoughts and concerns Sincerely, [redacted] Circulation Director
Please let [redacted] ***w that her account was cancelled on 2-19-and no money is owed A refund check was mailed out to her at the end of February for the amount of $ I will mail her a copy of her account showing that it is cancelled and no money is owed Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would accept the solution that they have suggested, but I have received two bills and a cancellation letter for non payment They obviously aren't communicating with each other or they are just not going to honor their word Regards, [redacted] ***
Hi [redacted] Your subscription was cancelled on September 13, then restarted by a telemarketing company on December 12, The amount owed from December 12, through current is [redacted] The account has been cancelled and also the amount of $ [redacted] will be credited I apologize that the paper was restarted without your consent and this be addressed with the company that sold it to you Thank you [redacted] Circulation Director
While it is true the the Canton Repository has added a TV Times magazine to their Sunday newspaper the additional fee is only charged to those who are on a significant discount and not to those who pay full price This information was conveyed in advanceI believe the real issue here is how our customer service staff member addressed the issue For that we greatly apologize and have addressed this with the customer service representative that handled the call Often as you know it is not what is said but how it is said that upsets people We are well aware of the less than sympathetic attitude as [redacted] stated and I am calling her personally to convey that apology The assumption that this is how they have been trained to respond is incorrect and addressed I hope this explanation will service but again I assure you that there has been no intentional wrong doing on our partThanks, [redacted] ***VP Circulation Consumer MarketingGateHouse Ohio NewspapersThe Repository | The Times-ReporterThe Independent | The Suburbanite [redacted] Office 330-580-[redacted] [redacted]
[redacted] I apologize for sporadic service you have experienced and the wait on our phone lines I apologize for the wait on our phones as they do get busy at timesLooking at your account the representative put your newspaper on a hold and not a cancellation I do not know why the carrier is still delivering I will have the newspaper cancelled as requested and also your account will not be charged for any papers after June 8th Thank you [redacted] Circulation Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This was the clerical error The error has been fixed and the account credited accordingly Thank you for bringing this to our attention and we apologize for any inconvenience
[redacted] The Wrap has been cancelled to be mailed effective 1/ You should not receive this product in the mail anymore Thank you for your patience [redacted] Circulation Director
[redacted] I'm sorry that your subscription was not cancelled when requested I have it cancelled as of Wednesday, December 12th and your account will be credited $for all of October, November and December I apologize for any inconvenience this may have causedSincerely, [redacted] Circulation Director
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Customer has advised our office by phone that the Repository has resolved the issue for her and she is satisfied
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I consider this complaint resolved Regards, [redacted] x
Mr [redacted] , I apologize for billing The account was cancelled on January 29th when you called us and credited also for the two week trial period What was neglected to be credited to your account was the activation and rural route fees The account has been credited and I'm sorry for any inconvenience this may have caused Sincerely, [redacted] Circulation Director
[redacted] ***, We did have a premium edition on June 27th All premiums are listed on page Aof the Repository so you can see the dates in which they are in the newspaperAssuming you did not see the dates listed I will credit your account for the premium edition charge for the month of June Thank you [redacted] Circulation Director
[redacted] I apologize that the newspaper was not cancelled when you requested it The representative that sold you the order should have told you that there will be premium edition and fuel surcharges I will have your account credited for [redacted] and also send you a refund check for [redacted] Sincerely, [redacted] Circulation Director
[redacted] I apologize that no one has returned a phone call to you regarding your bill The account was cancelled and I will have the amount of [redacted] credited so that there is nothing owed on the account This will not go to collections as the account will be cleared Thank you [redacted] Circulation Director
[redacted] I apologize that the paper was not delivered to your Mother's address The paper should have been cancelled when you Mother called asking for the cancellation and that she wasn't receiving any papers The account has been cancelled and I will have the amount owed of $cleared out She will not receive any more bills from us regarding this amount Sincerely, [redacted] Circulation Director
[redacted] I'm sorry that you were misinformedWe ask that subscribers call us to cancel because we don't receive the invoices back to our office with the customers remittance However, since you were told incorrectly I have cleared you account of all money owed which ic $ The account was also cancelled and your phone number will be removed from our calling list and added to our internal do not call listI apologize for any inconvenience this may have causedSincerely, [redacted] Circulation Director
[redacted] ***, Your account has been credited $for the premium edition charge Thank you for thoughts and concerns Sincerely, [redacted] Circulation Director
Please let [redacted] ***w that her account was cancelled on 2-19-and no money is owed A refund check was mailed out to her at the end of February for the amount of $ I will mail her a copy of her account showing that it is cancelled and no money is owed Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would accept the solution that they have suggested, but I have received two bills and a cancellation letter for non payment They obviously aren't communicating with each other or they are just not going to honor their word Regards, [redacted] ***
Hi [redacted] Your subscription was cancelled on September 13, then restarted by a telemarketing company on December 12, The amount owed from December 12, through current is [redacted] The account has been cancelled and also the amount of $ [redacted] will be credited I apologize that the paper was restarted without your consent and this be addressed with the company that sold it to you Thank you [redacted] Circulation Director
While it is true the the Canton Repository has added a TV Times magazine to their Sunday newspaper the additional fee is only charged to those who are on a significant discount and not to those who pay full price This information was conveyed in advanceI believe the real issue here is how our customer service staff member addressed the issue For that we greatly apologize and have addressed this with the customer service representative that handled the call Often as you know it is not what is said but how it is said that upsets people We are well aware of the less than sympathetic attitude as [redacted] stated and I am calling her personally to convey that apology The assumption that this is how they have been trained to respond is incorrect and addressed I hope this explanation will service but again I assure you that there has been no intentional wrong doing on our partThanks, [redacted] ***VP Circulation Consumer MarketingGateHouse Ohio NewspapersThe Repository | The Times-ReporterThe Independent | The Suburbanite [redacted] Office 330-580-[redacted] [redacted]
[redacted] Your account was credited the late fee of $on July 14th No money is owed Thank you [redacted] Circulation Director
[redacted] I apologize for sporadic service you have experienced and the wait on our phone lines I apologize for the wait on our phones as they do get busy at timesLooking at your account the representative put your newspaper on a hold and not a cancellation I do not know why the carrier is still delivering I will have the newspaper cancelled as requested and also your account will not be charged for any papers after June 8th Thank you [redacted] Circulation Director
This customer's account was credited for papers not received A newspaper box was put up and the newspaper was delivered today
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
This was the clerical error The error has been fixed and the account credited accordingly Thank you for bringing this to our attention and we apologize for any inconvenience