Copley Square Hotel

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe noise is beyond "lively attractions in and around the hotel"The hotel received similar noise complaints from other guests - I know firsthandThe hotel regularly receives noise complaints from unassuming guests because it is located above a night club but advertises itself as a boutique hotel and bastion of luxury, peace and comfortThe staff informed me they try to work with the night club manager to reduce the noise - it is clearly an ongoing nuisanceThe 50% discount was insufficient considering guests could not sleep until the club closedFurthermore, this discount was not offered immediately, but after a heated argumentThe hotel's team did not react appropriately and I will not choose to stay at The Copley Square Hotel until I am certain they will stop selling rooms above the night clubI strongly recommend The Copley Square Hotel be reviewed by the Revdex.com Regards, [redacted] ***

Good Afternoon! Thank you again for staying with us at The Copley Square Hotel. We always strive to provide a peaceful and enjoyable stay for all of our guests. I am so sorry that you did not enjoy your stay. Being a city center hotel can be challenge at times with city noise and we are so very sorry that you were disturbed. As you saw the first three nights that you were with us we did not have any noise complaints. We will continue to work to train our front of house staff when they receive a noise complaint and we thank you very much for your feedback. If you are back in Boston we certainly hope that you will give us another shot to earn your business. We will ensure that you enjoy your stay. Thank you!*** ***Director of RoomsThe Copley Square Hotel

Good Morning! The Copley Square Hotel staff and management believe that the safety security and comfort of our guests is paramount to operating a successful hotel.  We strive to provide the very best in service to our guests and believe that we accomplish this task every day.  In...

this case the hotel received a noise complaint on the last night of a four night stay and offered the guest compensation of 50% off of the room rate for the final night.  We believed that this was sufficient compensation for a noise complaint of this nature and made a sincere attempt to apologize to the guest.  While we are a city center hotel with lively attractions in and around the hotel we do consider a noise complaint to be a serious issue and always react to the guests needs.  I am glad that my team reacted appropriately with compensation and hope that you will choose to stay with us again.  Please let me know if you have any further questions or concerns.  [redacted], Director of Rooms, The Copley Square Hotel

Good Morning! I have spoken with Ms. [redacted] and have provided her with a refund for her shows as requested. She has accepted out apology. See email attached that was sent to her last Monday. A check was cut and mailed to her last Thursday April 28th. Please let me know if there is anything...

else you need.Best, [redacted] General Manager.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The noise is beyond "lively attractions in and around the hotel". The hotel received similar noise complaints from other guests - I know firsthand. The hotel regularly receives noise complaints from unassuming guests because it is located above a night club but advertises itself as a boutique hotel and bastion of luxury, peace and comfort. The staff informed me they try to work with the night club manager to reduce the noise - it is clearly an ongoing nuisance. The 50% discount was insufficient considering guests could not sleep until the club closed. Furthermore, this discount was not offered immediately, but after a heated argument. The hotel's team did not react appropriately and I will not choose to stay at The Copley Square Hotel until I am certain they will stop selling rooms above the night club. I strongly recommend The Copley Square Hotel be reviewed by the Revdex.com.
Regards,
[redacted]