Copper 2000 Mortgage Services Ltd.

This claim was sent to *** Transit in *** **. All Molloy Brosdid was to pack and load the containers.*** assigned a feight company to ship the containers from our warehouse to the destination agent's warehouse. The containers were delivered to the destination agent
damaged. The destination agent delivered the shipment loose in a truck instead of in the containers.It is my understanding that *** settled her claim. As far as the amount she received in reviewing the claim form she did not put a dollar amount of what the items were valued at so *** gave her what they thought was appropriate.We are still trying to locate her boxes but so far have not been successful. We have requested that the destination agent do a thorough trace in their warehouse but so far have not found anyting.Sincerely,*** ***
*** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The invoice continues to indicate items they they did not even use on the move (i.ecommercial bins, duct tape and plasma TV box.) I have correspondence with this company confirming this,The invoice (attached) does not indicate the adjusted agreed balance.The invoice does not indicate my check payment of $(the adjusted and agreed upon balance.)The invoice has a hand scribble referencing 'zero balance' with the same inflated SubtotalAnyone can scribble on a piece of paper and is not acceptable record if further disputes arise.I am having difficulty understand any difficulty relative to any accounting/invoicing software to correct the above items unless they are unwillingIf this is the case, my complaint should remain opened and this ordeal continues to be representative of my negative experiences with this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also spoke with *** *** who assured me that the trace for our things has not been closed and that they are working on itI therefore would like this matter with the Revdex.com considered closed
Sincerely,
*** ***

Dear [redacted]:Please advise the customer that we will reimburse them the $388.00 that they are looking for.  I will send out a General Release  in that amount.  Once I receive their release back we will then issue a check in that amount.Sincerely,[redacted]

In reviewing [redacted]'s claim we will make an adjustment in his claim settlement as a matter of customer satisfaction for the full amount he is claiming which is $444.25.  We will write to [redacted] and send him a General Release to sign and return back to us.  Once we receive...

his release back we will then issue a check to him in that amount in full and final settlement.Please give our apologies to [redacted] and assure him that all we have to go by is the paperwork that they signed which did not reveal any damages or missing items.  This is the reason his claim was denied.  However, as stated above we will settle [redacted]'s claim for the full amount he is claiming for $444.25 and hope he accept our sincere apology for any inconvenience he may have incurred.Sincerely,Rosemary M[redacted],Vice PresidentAdministration/Quality Assurance

Dear [redacted]:Our invoices show payments and credits on one line.  We cannot change the accounting system.  [redacted], our controller sent [redacted] a final notice showing a zero balance due.  We did as we were asked.[redacted],?

Better Business...

Bureau:
I have reviewed the final response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved:1. upon receipt of requested close-out invoice from Molloy Brothers/The Advance Group.2. Close-out invoice to indicate agreed balance adjustment to $388.00,3. and indicate receipt of my payment with zero open balance on the close-out invoice.
Sincerely,
[redacted]