Copper Beech Townhome Communities, LLC

This complaint was also emailed earlier today as well [redacted] In reference to the money order that was stolen and deposited by a third partyThe money order was not received in our office and we are not responsible for checks that are placed in the outdoor drop boxThe drop box did not seem to be tampered with and therefore we will not be reimbursing this tenant for the replacement costsWe have not charged any late fees on the past due rent and will not at any time as long as the proper steps are taken to replace the money order [redacted]

Hello,Response: The internet for our property is a free service that the tenants do not pay forWe were in the process of upgrading our internet package and informed our residents that they may experience some outageWe were in contact with our residents throughout the entire processThe internet has been restored at this time[redacted] | General ManagerCopper Beech Townhomes – Mill StSan Marcos TX 78666P [redacted] | F [redacted] [redacted]

9/15/ [redacted] Complaint received 9/8/Our records show the current amount due is $125, Unfortunately, this tenant had a lease start date of 7/25/with the first rental installment of twelve due on 8/1/This is stated in the lease contract signed on 3/1/Therefore, the final installment would be due on 7/1/The rent was not paid until 7/19/There has also been an unpaid balance on the account of $since March due to rent paid one day late on 3/5/This has carried over into the current amount still dueWe will be able to waive one day of late fees ($5.00) since he was charged twenty days of late fees Instead of nineteenThe total amount due will be $Thank you, [redacted] Property Operations Support Staff

Complaint: [redacted] I am accepting this response but offer the comments below:As a tenant, I have obligations stipulated in the Lease Agreement and if not in compliance, risk default Regardless of whether this service is "free", the Landlord had an obligation to provide this service Period Yes, the service has now been restored but it should still be noted that it is unacceptable for a landlord not to honor the all obligations in the lease exactly as the tenant must This "inconvenience" resulted in my having to continuously commute elsewhere to obtain the internet service necessary to complete my school work You can rest assured that if I, as a tenant, did not honor an obligation outlined in the lease agreement, I would have immediately been notified and placed in default of the lease Regards, [redacted]

This complaint was also emailed earlier today as well
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** *** ** *** ***In reference to the money order that was stolen and deposited by a third
partyThe money order was not received in our office and we are not responsible for checks that are placed in the outdoor drop boxThe drop box did not seem to be tampered with and therefore we will not be reimbursing this tenant for the replacement costsWe have not charged any late fees on the past due rent and will not at any time as long as the proper steps are taken to replace the money order.*** ***
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Complaint: [redacted]
I am accepting this response but offer the comments below:As a tenant, I have obligations stipulated in the Lease Agreement and if not in compliance, risk default.  Regardless of whether this service is "free", the Landlord had an obligation to provide this service.  Period.  Yes, the service has now been restored but it should still be noted that it is unacceptable for a landlord not to honor the all obligations in the lease exactly as the tenant must.  This "inconvenience" resulted in my having to continuously commute elsewhere to obtain the internet service necessary to complete my school work.  You can rest assured that if I, as a tenant, did not honor an obligation outlined in the lease agreement, I would have immediately been notified and placed in default of the lease.
Regards,
[redacted]

9/15/2015 [redacted]
[redacted]
[redacted] Complaint received 9/8/2015 Our records show the current amount due is $125, Unfortunately, this tenant had a lease start date of 7/25/2014 with the first rental installment of twelve due on 8/1/2014. This is stated in the...

lease contract signed on 3/1/2014. Therefore, the final installment would be due on 7/1/2015. The rent was not paid until 7/19/2015. There has also been an unpaid balance on the account of $25 since March 2015 due to rent paid one day late on 3/5/2015. This has carried over into the current amount still due. We will be able to waive one day of late fees ($5.00) since he was charged twenty days of late fees Instead of nineteen. The total amount due will be $120. Thank you,[redacted]Property Operations Support Staff

This complaint was also emailed earlier today as well. [redacted]In reference to the money order that was stolen and deposited by a third party. The money order was not received in our office and we are not responsible for checks that are placed in the outdoor drop box. The drop box did not seem to be tampered with and therefore we will not be reimbursing this tenant for the replacement costs. We have not charged any late fees on the past due rent and will not at any time as long as the proper steps are taken to replace the money order.[redacted]

This complaint was also emailed earlier today as well. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]In reference to the money order that was stolen and deposited by a third party. The money order...

was not received in our office and we are not responsible for checks that are placed in the outdoor drop box. The drop box did not seem to be tampered with and therefore we will not be reimbursing this tenant for the replacement costs. We have not charged any late fees on the past due rent and will not at any time as long as the proper steps are taken to replace the money order.[redacted]
[redacted]
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[redacted]

Hello,Response: The internet for our property is a free service that the tenants do not pay for. We were in the process of upgrading our internet package and informed our residents that they may experience some outage. We were in contact with our residents throughout the entire process. The internet...

has been restored at this time.[redacted] | General ManagerCopper Beech Townhomes – 1701 Mill St. San Marcos TX 78666P [redacted] |  F [redacted]

This complaint was also emailed earlier today as well.
 
[redacted]In reference to the money order that was stolen and deposited by a third party. The money order was not received in our office and we are not responsible for checks that are placed in the outdoor drop box. The drop box did not seem to be tampered with and therefore we will not be reimbursing this tenant for the replacement costs. We have not charged any late fees on the past due rent and will not at any time as long as the proper steps are taken to replace the money order.
[redacted]

9/15/2015
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[redacted] Complaint received 9/8/2015 Our records show the current amount due is $125, Unfortunately, this tenant had a lease start date of 7/25/2014 with the first rental installment of twelve due on 8/1/2014. This is stated in the lease contract signed on 3/1/2014. Therefore, the final installment would be due on 7/1/2015. The rent was not paid until 7/19/2015. There has also been an unpaid balance on the account of $25 since March 2015 due to rent paid one day late on 3/5/2015. This has carried over into the current amount still due. We will be able to waive one day of late fees ($5.00) since he was charged twenty days of late fees Instead of nineteen. The total amount due will be $120. Thank you,
[redacted]Property Operations Support Staff