Copper Beech Townhomes

Very unprofessional Stayed in two separate apartments with them Upon move out from both apartments they tried to charge for wear and tear as well as previous tenants damages they never fixed They mistakenly showed me the move out inspection they did on the previous tenant to prove this Filed a dispute in both instances following Michigan legislature guidlines They did not follow that timeline at all Did not hear anything about either until recently which is a year and a half after the first dispute and months after the first dispute They claimed we still owed them and if not paid in days they would send us to collections Disputed both again twice and finally had to threaten them with a possible cease and desist letter if they did not stop harrassing me They are over priced as it is because they exploit it being around campus and try anything they can to get extra money out of you Stay clear of them

The complainant did originally speak with a former employee in December, who had explained that she did not need to be present at the same time as her roommates' signing to be able to receive the same price if she signed within the same promotional period
The tenant did not initiate her paperwork
until after the promotion had ended, which is why the contract that the tenant and their guarantor signed in agreement, is for a different rate than the roommates that completed the promotion
Unforeseen delays arose in the turn of the complainant's unit, which they were made aware of before taking possessionThey were offered a unit that was completely ready, of the same floor plan at the same rate as allowed per their lease, which they refusedManagement met with the tenants and their guarantors at the apartment and went through the apartment to address the outstanding issues and provide a time frame for completionThe complainant vocalized an allergy to cats, so again the tenants were urged to consider another apartment that was available and completed, and that could be verified had been pet-free, which they refused
Additional allergen treatments were made to the unit to alleviate symptoms for the tenant at company costRepairs and replacements have been made as quickly as possible

We have agreed to return $65 to the previous resident.   I have forwarded the paper work and check request to our main office today.  The home office will be processing this within the next two weeks.  
I just want to let you know that I was not rude to Ms. [redacted].  However, I...

did  say something to the effect that “I felt it needed to repaint it because it didn’t look right”.  The reason I said that is simple, it really looked terrible.  It was a big black spot painted on one of the walls in the kitchen.  It was not a completely painted wall.  Due to that, I felt it needed painting.  I did convey this to Ms. [redacted] and she did not like my response.  I also told her that I felt it was the right thing to do for the new tenants.   
However, as stated, we will be sending the $65 she requested, and the situation is resolved.   Should you have any other questions or concerns, please don’t hesitate to contact us.
Sincerely,
[redacted]
Property Manager[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have continually told me that they are not responsible for anything that has occurred with their business in regards to this issue. I still find that their lack of knowledge of how their business works to be unacceptable, and am extremely dissatisfied with this outcome.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My son rented an apartment, found out he was deploying, provided written orders, and they are holding him responsible for the lease.As a parent of a young man who is deploying for the Army in a few days, I am appalled at the unethical behavior of this company and the apartments at The [redacted]. My son informed them verbally of his deployment in early June and informed them that he would not have his official orders until August. They told him no problem, just provide the orders when you receive them. Once back from his 3 weeks of annual training, he gave his written orders on 05 August. He had signed a joint lease with his then girlfriend and they were told that they would need to pay through the end of August and then vacate so they could get someone in for early September. My son had vacated in June, his girlfriend in early August. The landlord was aware that they had vacated and they were just paying in order to complete their lease. They have never paid late, there is no damage to the house and he took pictures of how well left it, including how he painted the walls. He was left a voicemail 2 weeks ago, asking him to get the apartment ready to show as they needed to do walk-throughs. Then he was informed a few days ago that they were unable to get another tenant so they want another month's rent from my son. Then they said that they need to sublease and they are not releasing the ex-girlfriend from the lease (they recently convinced them to sign a two-year lease), and they will not return the security deposit that my son paid by check. The landlord, [redacted], is not disputing that my son gave her both verbal and written notice nor that she was showing the apartment. [redacted], the Property Manager, said "We can't just believe anyone that tells us they are deploying and trust their word." You can trust my son to PROTECT YOUR FREEDOM, but you can't trust his word when he later backs it up with orders. Legally, they have a right to ask for another month as he did not have written orders by the first of August, but [redacted] said all was well as he had kept her informed from the beginning. He has counter-offered to pay for 5 days so they have 30 days written notice but they are intent on taking back everything they have said all along. It was verbally agreed to that August 31st the lease would end and I am asking them to uphold their word /////Desired SettlementI want my son to be removed from the lease. I want his security deposit returned. He should not have to pay September's rent as they had an agreement that he only needed to pay through August./////

Landlord began to "turn" apartment before tenets leases were up, before the apartment was vacant and threw away the remaining personnel items.On May 6th my roommate and I began moving out of our 2 bedroom townhouse. Although she had finished moving out and terminated her lease I was not done moving out and left a sub load of items in the apartment with the intent of getting them later and using the apartment for weekend getaways until the lease ended on July 25th. I arranged for a neighbor to watch the property and keep an eye on it. I as well would check up on the property once every week or two. On Monday around midnight my neighbor notice lights on in the house. When she went to check on the house she found lights on, the a/c unit on, ceiling fan on and my stuff gone. She notified my roommate and I the next morning around 9am. I called the apartment complex and asked if maintenance or anyone had been in my apartment they said no. I then drove 2hrs to the apartment complex and had a police officer meet me there to file a report since my apartment had been entered into and my stuff had been taken. After filing the report another neighbor mentioned to me that he specifically saw the property manager at my apartment and within 5minutes of the police leaving and me talking to the neighbor she arrived. She explained that the lease had ended Monday 06/06 and I explained that it did not and that it did not end until July 25. She explained that she had been told that the apartment was vacant by the other roommate when she turned her keys in and that the stuff in the apartment was trash which was a lie. My roommate didn't even speak to her when she turned her keys in. The property manager was referring to a conversation she had, had with me when I came into the office to see if I could mail my keys in later. The property manager asked me at that time of she could turn the apartment and I said no, that I had stuff still in the apartment and not while I was still paying rent and utilities. She said that was fine. Throughout the whole situation the property manager only offered to stop turning the apartment it wasn't until I waited in the lobby for an hour to speak with her again until she ever mentioned seeing what she could do to fix throwing my things away. Although it is in my contract that the property manager can enter into my apartment if needed she is not legally allowed to throw away my belongings. It is unacceptable.Desired SettlementI would like to be released of my lease for the remaining months of June and July and for the apartment complex to pay for the items they threw away.

Copper Beech authorized towing of my car and a friend's car while we were moving my daughter into her apartment, without proper notice or warning.7/19/14 my 22yrold daughter and I drove from [redacted] to Copper Beech to help my youngest daughter move into her aptmnt.We could not leave [redacted] until 6pm and on the way to [redacted] my daughter called Copper to tell them we were on our way but would not arrive until after bus. hrs so we would not be able to pick up the key and the move-in pkg, but 1 of her roommates had already been there since Sat a.m. and we would be able to get into the apartment. She was told that was fine. We arrived at the apartmnt around 8:45pm and unloaded our 2 cars. A friend of my daughter's roommate was still there,as he had helped her move in all day and he stayed to help us move in as well. At approx midnight,after we finished unloading our cars, we all got into one vehicle and drove to the closest [redacted] to get some bedding & cleaning supplies. We returned around 12:45-1:00a.m. to find our 2 cars were missing from the parking lot. The lot was nearly empty (with only about 10 cars total). My 1st thought was they were stolen, having NO idea they had been towed. We realized hey had probably been towed and I called the 24 hr maintenance # for Copper Beech, because I had NO idea who to call to find our cars, and we were supposed to be driving back to [redacted] early the next morning. The maintenance man (very polite) had no idea who the towing company was so I called 911.The operator gave me the name and # of the towing company which was[redacted]. I called inquiring why my car had been towed,and where it was. The woman told me that it was "all in day's work for her" and any visitors' cars left after 10 pm were towed. I was extremely upset because no one had told us of this policy, there were NO signs in the parking lot to advise visitor cars would be towed,and NOTHING in the move-in pack warned of such a policy. We drove to the tow-yard at 1:30 am to get our cars and were told she would ONLY accept cash. When we arrived at the tow-yard the woman had brought her teenage son with her.I asked again why our cars had been towed without proper warning (verbal or written) and the woman raised her hands to my face and told me she wasn't going to discuss it,it was her job!!I got extremely upset at this point and asked her if we could please get both cars for $200 fee, rather than $135.00 each, as the young man who's car they towed also did not have the money so I had to loan it to him. She was extremely rude and said -"NO, do you want your car or NOT?" At this point I was crying from being so angry at the situation and the complete rudeness and lack of professionalism from this woman who had towed off my car. I did say to her son that I hoped he did not follow in his mom's footsteps and found a career that showed a little more compassion! As we were leaving the tow-yard, her son yelled to my 22 year old daughter "that's right get the f@ out of here b! My daughter proceeded to tell him that he was not being very Christian-like and he needed to get a life! The boy's mom said she was calling the police, as I told her to feel free because we had done nothing wrong besides raising our voices! My issues with this entire incident are as follows:1. We were NEVER told of a towing policy! We were told the next day in the office that it was in the lease agreement, however, when my daughter signed the lease she was told she would not get a copy of it. It was NO WHERE in the move-in pack (my daughters roommate had gotten hers earlier that day and she was not told either)and there were NO visible signs warning of such! And the total lack of professionalism! 2.That morning, the young man (CJ)SPECIFICALLY asked the office if he needed a parking pass because he was helping friends move in and she told him no it would be fine! That is not ok! Its movein time, there will be parents & friends helping these kids move,a little Grace, Compassion&Professionalism would be appropriate & the RIGHT THING TO DO! This towing co is not a good representation of CopperBeech!Desired SettlementFirst and foremost I would like to see them extend some Grace to these kids and their families during move-in. I see the point in having a towing policy when the kids have all moved in (as I'm sure parking is an issue then), however, when there are literally 10 cars total in the parking lot and no shortage of parking ~ AND it's move-in time, when parents and friends are helping these kids get moved in and settled ~ AND when there are NO signs in the parking areas ~ NOR is it in the move-in package informing that your car will be towed past 10 pm ~ that is completely unprofessional, unethical and down-right wrong! It was dark when we arrived, we were exhausted, and had no idea of this policy, even after trying to be so thorough and following procedure, and letting the office know that we were going to be there that night after business hours (otherwise I would have NEVER) left my car, nor let ** leave his car, parked in this EMPTY parking lot ~ I would have certainly moved it to a designated visitor space)!Secondly ~ I would like **'s towing expenses reimbursed to him ($135). I would love for mine to be refunded as well ($135), however, he is a young man, paying for his own college and $135 is very hard for him to pay back, but he is insisting that he is going to pay me back! $270 reimbursement, and making sure the students and parents are informed of such a policy (or relaxing the policy during move-in) would be what I would ask. I own multiple rental properties, and this is absolutely not the way I treat my tenants, or conduct my business. Professionalism and courtesy are essential and expected of my employees towards my tenants. Business Response In response to the complaint regarding being towed. It is stated in our lease and throughout the community that all residents must have a valid Copper Beech sticker or visitors should park in dedicated visitor spots. It is very unfortunate that this new resident and friend were towed from the property. I have spoken to them and expressed my sincere apologies. There was a conflict with the towing company and the resident who was towed. We also reached out to the towing company to try and resolve this situation and request they drop the vehicles back to me at no cost or a reduced rate. The owner of the towing company refused, due to the incident/conflict that evening. I have since spoken to the owner of the towing company and they received an apology from the parent of the towed vehicle. It stated they were very sorry for the incident and understood they were illegally parked. Again, we are truly sorry this has happened and have stopped all towing in the community until we are assured all of our residents have the valid parking sticker for 2014-2015. The parking policy is in place to guarantee all of our residents have ample parking. Consumer Response In response, yes, I did send an apology letter to the towing company for losing my temper on the evening stated ~ however ~ in light of the fact that she was engaging in the altercation, as well as her son shouting profanities at my daughter, I feel I was somewhat justified in defending myself. However, I did not state that I understood that we were illegally parked. The young man who helped us move had specifically inquired in the office that morning if he needed a parking permit, because he was helping friends move ~ and he was specifically told No he did not need one, that he would be fine. Also, let me re-state, it is absolutely not posted adequately in the community that cars without stickers will be towed. However, I will say that I am very happy that Copper Beech has suspended all towing in the community during move-in. I absolutely understand the necessity for a parking permit when all students have moved in, and school has begun ~ however, my issue with this entire incident was the lack of professionalism shown by the towing company, the apartment complex, and the lack of posted warnings in the parking lots. Thank you for your response, and thank you for showing some compassion for the other students, parents and friends who are working so hard to help our children get moved in.

We can never get a firm answer from management regarding our lease. We were also lied to while considering renewing our lease. First of all, we have enjoyed living here for the past two years with the exception of management. We were in the office attempting to renew our lease when we found out there was a fee. I specifically asked when the lease would go into effect and was told by 2 employees that it was NOT an executed lease until they got a NEW guarantor form. So knowing that piece of information I went ahead and finished the lease, while still contemplating if I really wanted to stay here again. About a week later I got a call from the current guarantor that said copper beech had called them and stated that I owe $20. I don't have a problem paying them money I owe but I can't pay them if they can't tell me how much I owe. I've asked several times how much my exact rent is and have gotten a few different answers. So I go down there to see what I owe money for and at this point I'm sick of dealing with them. So I decide to tell them to cancel the lease that is supposed to be pending a guarantor form which was NOT turned in. Come to find out one of the people working there had resubmitted the previous guarantor form to cover the one they said we had to have before the lease was executed. I was lied to by 2 people. Every now and then I receive a notice that I owe $10 or $20 and I see them on several peoples doors. I have my suspicions about what is going on with management here but I do know that no one working here knows what is going on. If you don't like the first answer you get just ask someone else, they'll give you a new answer. At this point I don't even know if we have a lease for next year or not. A girl called about the new form and said she would get rid of the application and then later someone calls saying I owe an activation fee. Our lease also states that we should have a porch and a deck. We have neither. I would like for the Revdex.com to due an investigation into the management of this apartment complex. It is obvious by reviews on [redacted] and other areas that I am not the only person who is having this problem. After seeing how management treats people around here I have made my mind up that I do not want to live here. I get a notice for money I owe but I never get a statement or a bill. Something fishy is going on. Desired SettlementI would like to know the current status of my lease. I would also like a thorough investigation of the financial system of this complex. After getting different answers from everyone I ask I would like to know what is going on and I would also like an investigation and explanation as to why we are getting so many different answers.

Cooper Beech move out inspection report and damage dispute of a mattress.My daughter leased a 2 bedroom townhouse at Copper Beech from July 26, 2014 to July 20, 2015. Upon move-in we were provided keys to the apartment once a completed Move-In Inspection Form was returned to the Copper Beech office. Several items were noted, most of which were repaired or simply noting the condition of carpet, etc. We did not notice any stains on the mattress and for hygiene reasons, my daughter's mattress was encased in a mattress protector. Prior to move-out, the entire apartment was throughly cleaned, not stains present on the mattress and the keys turned in on July 20, 2015. On August 21, 2015, I received a Move Out Statement dated August 14, 2015 charging her $255 to Replace Upstairs Back Bedroom Mattress. Within 2 hours of receiving this statement, I was at the office of Copper Beech with my daughter and spoke to [redacted], Property Manager. I was shown a 1-inch size picture that Copper Beech claims was the stain left behind on my daughter's mattress. I immediately asked to see the mattress and was told it was disposed of; I asked to see the Move-Out Inspection Form and was told it was not in the file, nor was the Move-In Inspection Form. I then asked that the $255 be removed from my daughters account since no proof was provided that this was in fact the mattress from my daughter's apartment. When no clear answer was provided, Ms. [redacted] told me to provide her a written request to have this charge removed from my daughter's account. On August 26, 2015, a certified letter was sent to Ms. [redacted]'s attention requesting the invoice be retracted since the allegation was not valid. In the letter, I requested copies of the Move-In and Move-Out Inspection Forms as well as a log of every person employed by Copper Beech that entered my apartment during the noted lease period, the mattress, a time and date stamped photo of the alleged stain, the cleaning crew's report that indicates a stain was found and the name of the individual that signed such report. I did not receive a response to my letter. In December, I received a letter dated December 16, 2015, from [redacted] (debt collector) claiming my account had been forwarded to them for collection. On December 22, 2015, I called [redacted] to dispute this claim and was told to fax all the information I had including a written letter of dispute to [redacted]. On January 13, 2016, I received from [redacted] a copy of the lease agreement and a Resident Ledger from Copper Beech. NO REQUESTED INFORMATION HAS BEEN RECEIVED. Desired SettlementRespectfully requesting Copper Beech remove the charge of $255 from my daughter's account along with any other related fees; also requesting the removal of any negative credit reports reflective on credit report.

Complaint$1400.00 overpayment of daughter's rent to Copper Beech Townhomes.Spoke to bookkeeper ([redacted]) on May 10, 2014 agreed I overpaid my daughter's rent. Soluntion I was given was to have other tenants by their rents to us. I should explain to the tenants my overpayment situation. This is not the way to do business. I paid rental payments to Copper Beech not to my daughter's roommate. My husband & I spoke to the office manager, [redacted] on 5/10/14,she told me would follow up the following week around mid-week. I left message on 5/15, [redacted] was out of the office,since then no returned calls. Called on 5/21/2014 spoked to Billy, she is with a client. No one will give me the Corp telephone number to file a complaint. 5/21, Desired Settlement$1400.00 RefundBusiness Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@cbeech.comI have contacted Mrs. [redacted] and the resident to explain that this is a joint lease and all payments will apply to the account as a whole. When the lease ends on July 28, 2014, We will apply any charges for damages and submit for deposit accounting. Once this has been submitted she will receive a refund for any credit that is remaining. We are not able to issue any refunds until the lease has ended. Rent is still due until July 28th. I am sorry for any confusion with this matter.

Dangerously dim lighting outside, slow maintenance, dog feces everywhere, lack of service from officeTo start off, we moved in back in August and one bedroom didn't have a bed frame and I still dont to this day. The furniture had dog hair in/on it and stunk like animals. Two pieces of furniture we have have been chewed up by a dog and look horrendous since move in,not to mention the previous tenant left a couple nasty dog bowls in the bathroom. The railing on our front steps is barely hanging on so you have to be fragile when using it. The threshold in front of the front door (where the lenolium goes to carpet) had a three inch gap that showed the wooden floor and carpentry nails. The bedroom/bathroom doors feel like theyre made from cardboard and one has split down the middle just from normal everyday use.The only things we have had to have repaired were the necessities for our apartment, because I had heard that maintenance here was poor at best. After about three weeks we had our threshhold repaired so we no longer would cut our bare feet on it. The toilet float broke off and after waiting a week for my repair order to be filled, I took it upon myself to go into the maintenance building and FIND someone there to ask them for the parts so I could do it myself because I was tired of waiting. The guy there then followed my to my place and fixed it (almost, still runs). Our dryer was broken for 4 days before we had it replaced. Upon move in I noticed a big hornets nest at the top of my roof that I had requested to have taken down that STILL is on the building. The [redacted] man stopped one day and knocked to notify us of this and I told him I had already notified the office about it back in august with no direct reply. Other than those few things that actually got fixed, there are still a handful of inconveniences that persist.Everything in the apartment is cheap to say the least. Our front door shows light through the bottom and sides, meaning its not set correctly. The winter drafts that blow in are perfect evidence of that. Two cabinet hinges are falling off from where the screws stripped out. The worst aspect of living at Copper Beech is either the consistent customer service disappointment or the continuous smell dog feces ( or the fact that its EVERYWHERE). The maintenance crew has their own Twitter account that they post pictures of them going to Cookout with the golf carts and I cant tell if theyre kidding when they talk about the "[redacted]" they go on while us students are on winter break ([redacted]). I always see them driving wrecklessly in the golf carts (jumping off curbs, drifting in the snow, spinning tires in the mud). Also one of my neighbors must have the hook up because he gets to use the water spicket key (that only staff has access to) to wash his big white truck. I wonder whose utility bill that runs up?Lastly, there has been a change of property management. While that seems like a positive change for next years tenants, it is a burden for the current residents. Every question I ask the club house, my response for the last month has been some kind of excuse blaming the "current management changes being made" for their inability to execute any changes. I would estimate 60% of the street lights here are blown out and living in [redacted], thats a dangerous thing with all the [redacted] and [redacted] that happen. I asked to have them repaired and, big surprise, "next week the new ___ guy will be here to do it. Sorry were undergoing new management" is the excuse. When normally my rent check gets cashed on the 2nd or 3rd it got deposited on the 30th and I was unable to get my finances in order the day I wrote it but wasnt worried because I had a day to do it. I was charged an overdraft fee because "corporate took over accounting and cashed it earlier than we normally do". And this new management has told posted letters everywhere threatening that I am going to be charged for the dog poop outside my place. I DO NOT OWN A DOG! All in all, I will never suggest anyone to live here, student or not.Desired SettlementUltimately, I would like the $35 back I was charged for the overdraft (because I was expecting the check to be cashed on the 4th or 5th), and to NOT be charged for someone elses dog poop or cigarettes that is outside my apartment because almost every day I see a employee riding around in their stupid golf carts and flicking their cigarette butts into the grass infront of someones apartment. That is all I expect from the pitiful services here because I know that my opinion will reach no further than the bottom of this complaint.Business Response Dear resident, in response to your complaint: The lighting throughout the community was completely repaired on April 28, 2014. All outside lighting is properly working. The issues that you had at your move in date were documented on your move in inspection sheet and work orders were submitted on August 10, 2013. These items such as: the toilet leaking, loose stair rail, pet hair on the furniture and the threshold at the front door. All of these items were addressed, corrected and the work order closed on August 27, 2013. I do apologize that you were unsatisfied at your move in. We do strive to make every move in perfect and hope that our residents are happy. If there are still issues that you are concerned with please contact the property manager and she will be happy to address them immediately.We have undergone a great change in management with hiring a new Property Manager and a new Maintenance Manager. Both these individuals come with years of experience in the property management industry. The Twitter account that you speak of is NOT managed by our maintenance staff here at Copper Beech. This is a fictitious account and we are speaking with Twitter and our legal department to have this taken down. We would never allow such unprofessional behavior or support this.A letter was composed and sent to ALL residents regarding issues with picking up trash, dog feces and cigarette butts. We want to keep our community looking beautiful and free of all debris. In efforts to do this, the notice was not targeting any certain resident. It was a way to set the policy in place and enforce it. You would not receive charges for these items if you were not responsible. We were hoping that the residents who abide by the policies would come forward and let us know if they knew of someone in their building that didn't. Then we would address the matter with them specifically.The policy with rent payments is: rent is due on the 1st of the month and late after the 5th. Rent is posted daily by our bookkeeper. When rent checks are submitted a receipt is written for each payment. As these payments are received they are posted to your account. We cannot ensure which day it is posted. We ask that all residents submit payment when funds are available so that there isn't an issue when we deposit payments. With that being said we would like to make it known that you did not incur any charges on your account from us.In closing, Copper Beech would like to note- we do appreciate you as a resident and apologize that you have been unhappy with your residency here this year. We will continue to strive to make our community better each day and wish you much luck in the future.

Move out inspection summary and disputed damage: Copper Beech claim that our daughter's mattress was stained beyond repair, is charging full price.Our daughter resided in a Copper Beech Townhomes apartment from July 2013-July 2014. Upon moving out she was informed via the inspection report (dated 08/25/2014 11:54 AM, [redacted]-manager)that her mattress was stained and was subsequently replaced before our daughter was able to see it. She is now being charged for the replacement cost of a new mattress ($280.00). According to her (a) she did not cause the stain; (b) there was no viewable stain on the mattress for the year she used it leading us to believe that it was pre-existing, and that the mattress was flipped so that the stain was on the underside of the mattress during the move-in inspection and for the entire time she resided in the apartment. The move out report includes a very poor photograph of "a stained mattress" and is mis-labeled as "door/lock." The photograph is not time-stamped and there are no identifying features as to where the mattress was located. We believe this charge is mis-leading and that the mattress depicted could have come from any apartment. For Copper Beech Townhomes to make this claim, they need to produce time-stamped before/after photographs of the damaged mattress depicting it's location in our daughter's apartment at the time she resided there. To claim full re-compensation for this damage with such marginal back up evidence is disingenuous. Desired SettlementWe are seeking that this charge be removed from our daughter's account and she be cleared of any related or additional charges. If Copper Beech desires to pursue this further, then we request to be presented with the following items: (1) Time-stamped before/after photographs of the damaged mattress depicting its location in our daughter's apartment at the time she resided there; (2) An original dated receipt for the mattress in question ; (3) Actual value of the mattress after depreciation.

Review: For the past month and a half I have been dealing with an issue regarding check processing. I paid my rent to Copper Beech Townhomes for the month of May. A few days later, I received a notification from my bank that the check was returned due to insufficient funds. I approached my leasing office and disclosed to them that I received an insufficient funds notification from my bank, at which time they stated they had not received any notification that the check did not go through. They then instructed me to write another check so that my rent payment would be received. In the following days, the first check cleared, and I received another insufficient funds report from my bank - which occurred due to the first check clearing and an attempt to cash the second check. Upon talking with my leasing office as to why this occurred and how to remedy the situation, they instructed me to place a stop on the second check and that it would clear up the situation. A few weeks later, I was then billed for a returned check fee due to the second check being declined. Due to the incompetence of Copper Beech Townhomes and their lack of knowledge on how their check processing system works, I have wrongfully received a returned check fee. Over the course of this, I have paid over $100 because of their inability to understand the general workings of how their banking system works.Desired Settlement: The returned check fee should be removed from my account.

Business

Response:

Good afternoon, This is in response to Complaint ID: [redacted]. While we do understand the issue the tenant has been having, the initial issue occurred because the tenant wrote a check to our office without sufficient funds in their bank account to cover the payment. We were not aware there would be any issue with the check until the tenant came to us and stated that they had received a notification from the bank that the check had come back for insufficient funds. In order to prevent the account from becoming delinquent, we suggested that the tenant write another check to cover the rent payment. The only fee the tenant has been charged is the standard non-sufficient funds fee of $35.00, charged to any tenant who writes a check that is returned. At this time we will be unable to reimburse the tenant for the returned check fee on her account.Thank you for your time, [redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have continually told me that they are not responsible for anything that has occurred with their business in regards to this issue. I still find that their lack of knowledge of how their business works to be unacceptable, and am extremely dissatisfied with this outcome.

Regards,

Review: I lived in a Copper Beech townhouse this past year in [redacted] Upon moving out, the new roommates that were to move into the unit ([redacted]) signed an "as-is" agreement stating that the paint was to be left on the walls throughout the house. My roommates and I were told by Copper Beech that we were not to paint the walls. Upon receiving my security deposit back, $65 was held from the total saying that we were charged for repainting over black paint on the wall in the kitchen. When I called Copper Beech and spoke with the manager about this situation, he was extremely rude and told me that "he felt he needed to repaint it because it didn't look right." Since that agreement had been signed, and the manager had taken it upon himself to paint that wall, I do not feel I am under any circumstance responsible for the $65 charge that was taken out of my security deposit. I also received a checklist of repairs that needed to be made before moving out of the townhouse, the black paint was not listed on that list and Copper Beech has failed to provide me with the documentation stating that I would have been charged for this paint.Desired Settlement: I would like my $65 returned to me.

Business

Response:

We have agreed to return $65 to the previous resident. I have forwarded the paper work and check request to our main office today. The home office will be processing this within the next two weeks.

I just want to let you know that I was not rude to Ms. [redacted]. However, I did say something to the effect that “I felt it needed to repaint it because it didn’t look right”. The reason I said that is simple, it really looked terrible. It was a big black spot painted on one of the walls in the kitchen. It was not a completely painted wall. Due to that, I felt it needed painting. I did convey this to Ms. [redacted] and she did not like my response. I also told her that I felt it was the right thing to do for the new tenants.

However, as stated, we will be sending the $65 she requested, and the situation is resolved. Should you have any other questions or concerns, please don’t hesitate to contact us.

Sincerely,

Property Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Have not received refund of $245 from copper beech after I moved out. I moved out in August and it is now November and I still have not received my refund. I have been in contact with copper beech numerous times trying to figure out how to get my refund. No one at that office knows what is going on and the cooperate office will not return my phone calls.Desired Settlement: I would like the refund of $245 that I am owed.

Business

Response:

On occasion, a Security Deposit refund check will get lost

in the mail and is not received by the recipient or returned to Copper Beech. Unfortunately,

when the check is not returned to Copper Beech, we must wait thirty days after the initial mail-out to

ensure the check is not cashed to reissue the check at no charge. The reissue request

for this tenant’s deposit check has been submitted and a new check has been

issued to the tenant and mailed to the address provided to us. We apologize for the delay in returning this check and are working to expedite the process for the return as quickly as possible.