Copper Canyon Smiles

I am rejecting this response because: Re: Complaint: [redacted] Dear Revdex.com, First and foremost, I would like to thank you for your help in this matter Second, I have reviewed the reply you received from Copper Canyon Smiles on behalf of me The information that was provided in the response is to say the least In the reply I noted that they alleged to have used one product, when in reality they used another I have physical evidence, my teeth They altogether changed their story completely when they stated in the reply to your office that I was not provided with or charged for a cleaning, yet they verbally stated to me the charged of $on 9/30/included a cleaningIf so, then how can they explain the charges on 9/30/ They also stated that if they had known I was disable they would have not provided services to me without a guardian; which is untrue, I stated on the background history that I suffer from depression There was no box that asked if I was handicap or disable Now they know that I’m disable, yet they asked that I sign a “Release of Liability”, this is a clear indicator that they are still trying to take advantage of me Why asks a disable person that you would not provide services to without a legal guardian to sing a “Release of Liability”, a legal and binding document? In addition, they stated in their reply, “she seemed confused about the treatment”, was that not a good indicator that I suffered some mental impairment, factoring in that they had prior notice that I have a history of depression? I discovered on 12/12/that the work they done on tooth number was unnecessary, for that tooth was so badly decayed and infected that I needed a root canal and a crown I have documented evidence from my new dentist to prove that the information I’m providing to you is true I’m suffering undue pain and stress due to the substandard and excessive work that was provided by Copper Canyon Smiles as a result of them filling a tooth that a root canal and crown should have been performed on The tooth was also badly infected when I went in for treatment on 12/2/ They were correct about one thing, there is no silver in my mouth That was a mistake on my part, it is “metal” They filled # with metal and not the Composite surf posterior they stated was used on the treatment plan they provided to me I will only release Copper Canyon Smiles from liability if they pay for my pain and suffering in addition to my full refund for all the charges I paid out of pocket to them I think this request is fair, considering I can easily file a complaint with the US Department of Justice, Civil Rights Division, Disability Rights Section to recoup my out pocket cost, fines, and penalties in addition to filing legal action to sue them for Malpractice I’m humbly requesting $20,in damages and the $they charged me out of pocket [redacted] , [redacted] / [redacted] Style Definitions */

Services provided to [redacted] , Date of service 09/29/Comprehensive Exam, Full Mouth XraysTreatment rendered: extraction tooth #with irrigationComposite filling #(DOB)Composite filling #(MDF)AU Fillings had desensitizer medication placed.Date of service 10/31/ Treatment Rendered: Composite filling #(MDF)Composite filling #(MF)Composite filling #(DO)All fillings had desensitizer medication placedDate of service 12/01/Treatment Rendered: Composite filling #(MDF)Composite filling #(MDF)Composite filling #(lvi D All fillings had desensitizer medication placedThis last tooth was documented as #that is a typo and we contacted medical to fix the tooth number Treatment was explained before and during every visit ,proper clinical and financial consent were signed by the patient .Patient did fill a health history form and it did not state that she has a mental or Psychological disability.No silver was used in any of the fillings we did .Number had an existing crown and number had existing silver on top the treatment was done to the new cavity at the gum line so she still has a crown on top of and a silver on top of The patient was explained and we show her in the mirror where exactly the cavity was as it was very visible and we showed her after the treatment was done how those dark cavities disappeared _Patient was at all time happy with treatment The desensitized was used because she had root decay and that it prevent post-operative sensitivity she was explained that this was not a covered benefit and on top of that the doctor explained that this is not the standard of care but from experience we get the best results using this desensitizerThe doctor also informed her that not all dentist use that desensitizer and the patient said that she wants to give her treatment the best resultsWe did not do any cleaning on the patient and did not charge her or her insurance for a cleaning The patient letter shows that she is confused about the Treatment that was done the patient never communicated with us to express any dissatisfaction so we could address it Had we knew about her mental disability we would have never performed treatment without a guardian As a courtesy we will refund her any copayrnent she paid upon signing a release of liability The patient need to call the office to schedule time for her to meet the financial coordinator to sign the release and receive a refundCopper canyon smiles treatment coordinator [redacted]

Services provided to [redacted], Date of service 09/29/2016 Comprehensive Exam, Full Mouth Xrays. Treatment rendered: extraction tooth #1 with irrigation. Composite filling #5 (DOB). Composite filling #6 (MDF). AU Fillings had desensitizer medication placed.Date of service 10/31/2016...

Treatment Rendered: Composite filling #10 (MDF). Composite filling #11 (MF). Composite filling #13 (DO). All fillings had desensitizer medication placed. Date of service 12/01/2016 Treatment Rendered: Composite filling #28 (MDF). Composite filling #29 (MDF). Composite filling #31 (lvi D All fillings had desensitizer medication placed. This last tooth was documented as #30 that is a typo and we contacted medical to fix the tooth number Treatment was explained before and during every visit ,proper clinical and financial consent were signed by the patient .Patient did fill a health history form and it did not state that she has a mental or Psychological disability.No silver was used in any of the fillings we did .Number 29 had an existing crown and number 31 had existing silver on top the treatment was done to the new cavity at the gum line so she still has a crown on top of 29 and a silver on top of 31 The patient was explained and we show her in the mirror where exactly the cavity was as it was very visible and we showed her after the treatment was done how those dark cavities disappeared _Patient was at all time happy with treatment The desensitized was used because she had root decay and that it prevent post-operative sensitivity she was explained that this was not a covered benefit and on top of that the doctor explained that this is not the standard of care but from experience we get the best results using this desensitizer. The doctor also informed her that not all dentist use that desensitizer and the patient said that she wants to give her treatment the best results. We did not do any cleaning on the patient and did not charge her or her insurance for a cleaning . The patient letter shows that she is confused about the Treatment that was done the patient never communicated with us to express any dissatisfaction so we could address it . Had we knew about her mental disability we would have never performed treatment without a guardian . As a courtesy we will refund her any copayrnent she paid upon signing a release of liability The patient need to call the office to schedule time for her to meet the financial coordinator to sign the release and receive a refund. Copper canyon smiles treatment coordinator. [redacted]

I am rejecting this response because:
Re: Complaint: [redacted]
Dear Revdex.com,
First and foremost, I would like to thank you for
your help in this matter
Second, I have reviewed the reply you received from
Copper Canyon Smiles on behalf of me. The
information that was provided in the response is to say the least.
In the reply I noted that they alleged to have used
one product, when in reality they used another.
I have physical evidence, my teeth.
They altogether changed their story completely when they stated in the
reply to your office that I was not provided with or charged for a cleaning, yet they
verbally stated to me the charged of $on 9/30/included a cleaningIf
so, then how can they explain the charges on 9/30/
They also stated that if they had known I was
disable they would have not provided services to me without a guardian; which
is untrue, I stated on the background history that I suffer from depression. There was no box that asked if I was handicap
or disable. Now they know that I'm
disable, yet they asked that I sign a "Release of Liability", this is a clear
indicator that they are still trying to take advantage of me. Why asks a disable person that you would not
provide services to without a legal guardian to sing a "Release of Liability",
a legal and binding document? In
addition, they stated in their reply, "she seemed confused about the
treatment", was that not a good indicator that I suffered some mental
impairment, factoring in that they had prior notice that I have a history of
depression?
I discovered on 12/12/that the work they done
on tooth number was unnecessary, for that tooth was so badly decayed and
infected that I needed a root canal and a crown. I have documented evidence from my new
dentist to prove that the information I'm providing to you is true. I'm suffering undue pain and stress due to
the substandard and excessive work that
was provided by Copper Canyon Smiles as a result of them filling a tooth that a
root canal and crown should have been performed on. The tooth was also badly infected when I went
in for treatment on 12/2/
They were correct about one thing, there is no
silver in my mouth. That was a mistake on
my part, it is "metal". They filled #
with metal and not the Composite surf posterior they stated was used on the
treatment plan they provided to me
I
will only release Copper Canyon Smiles from liability if they pay for my pain
and suffering in addition to my full refund for all the charges I paid out of
pocket to them. I think this request is
fair, considering I can easily file a complaint with the US Department of
Justice, Civil Rights Division, Disability Rights Section to recoup my out
pocket cost, fines, and penalties in addition to filing legal action to sue
them for Malpractice.
I'm
humbly requesting $20,in damages and the $they charged me out of
pocket.
[redacted]