An amazing company!!! Due to a shortage of ETEK markers, I purchased a blue one off of their websiteSadly, like all the other sites I tried, they did not have it in stock( I don,t blame them, Planet Eclipse has stopped manufacturing them)What amazed me was within minutes to hour of my purchase, the company president(Dan L [redacted] sent me a very polite letter informing me that my marker was out of stockMe and him communicated and he worked with me throughout the whole orderShipping was amazing and the marker works fine!! Great company and staff, thanks you guys!!
An amazing company!!! Due to a shortage of ETEK 4 markers, I purchased a blue one off of their website. Sadly, like all the other sites I tried, they did not have it in stock( I don,t blame them, Planet Eclipse has stopped manufacturing them). What amazed me was within 30 minutes to 1 hour of my purchase, the company president(Dan L[redacted] sent me a very polite letter informing me that my marker was out of stock. Me and him communicated and he worked with me throughout the whole order. Shipping was amazing and the marker works fine!! Great company and staff, thanks you guys!!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never made aware of the delay due to the holiday. I do not work for them so I wouldn't know unless made aware. I was expecting delivery as I paid for period. Not 7 days after placing the order. Please see their second response to my request:We're not refunding anything unless you send the order back. Which you are welcome to do.... and you will lose your original shipping cost and be charged a well deserved 30% re-stocking fee. Funny, you're still asking for help after all the attitude, bossy messages, nasty emails and a complaint to the crooked Revdex.com. Think before you act [redacted].As you can see, they do not care about return business.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Consumer stated she paid for 2-day shipping on 2/22 and received the order on 12/29.
Regards,
[redacted]
We processed the customer's refund the minute she asked for it. What you're not seeing is the series of pushy and rude emails prior to the one she's posting. The point was... save your rudeness (or just skip it altogether) when you still need something from the company. If you're going to be mean to...
your waiter, don't do it at the beginning of the meal! NOT SMART. It should be noted this customer then went on an all out tyrade to try and bad mouth our company including social media and this ridiculous Revdex.com complaint... all because of why? The pair of pants she ordered weren't in stock anymore.
An amazing company!!! Due to a shortage of ETEK markers, I purchased a blue one off of their websiteSadly, like all the other sites I tried, they did not have it in stock( I don,t blame them, Planet Eclipse has stopped manufacturing them)What amazed me was within minutes to hour of my purchase, the company president(Dan L [redacted] sent me a very polite letter informing me that my marker was out of stockMe and him communicated and he worked with me throughout the whole orderShipping was amazing and the marker works fine!! Great company and staff, thanks you guys!!
An amazing company!!! Due to a shortage of ETEK 4 markers, I purchased a blue one off of their website. Sadly, like all the other sites I tried, they did not have it in stock( I don,t blame them, Planet Eclipse has stopped manufacturing them). What amazed me was within 30 minutes to 1 hour of my purchase, the company president(Dan L[redacted] sent me a very polite letter informing me that my marker was out of stock. Me and him communicated and he worked with me throughout the whole order. Shipping was amazing and the marker works fine!! Great company and staff, thanks you guys!!
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never made aware of the delay due to the holiday. I do not work for them so I wouldn't know unless made aware. I was expecting delivery as I paid for period. Not 7 days after placing the order. Please see their second response to my request:We're not refunding anything unless you send the order back. Which you are welcome to do.... and you will lose your original shipping cost and be charged a well deserved 30% re-stocking fee. Funny, you're still asking for help after all the attitude, bossy messages, nasty emails and a complaint to the crooked Revdex.com. Think before you act [redacted].As you can see, they do not care about return business.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Consumer stated she paid for 2-day shipping on 2/22 and received the order on 12/29.
Regards,
[redacted]
I did receive the refund some days later. Thank you
Regards,
[redacted]
We processed the customer's refund the minute she asked for it. What you're not seeing is the series of pushy and rude emails prior to the one she's posting. The point was... save your rudeness (or just skip it altogether) when you still need something from the company. If you're going to be mean to...
your waiter, don't do it at the beginning of the meal! NOT SMART. It should be noted this customer then went on an all out tyrade to try and bad mouth our company including social media and this ridiculous Revdex.com complaint... all because of why? The pair of pants she ordered weren't in stock anymore.