Copper Sinks Online

It would be difficult to describe how this person addressed the $she felt she was owed, so I won't.? She and our company can agree to disagree.? She did not send back everything and the box (it was triple checked).? ? Three separate customer service reps all agreed that she was one of the worst customers we have ever dealt with in our 15+ years in business.? She is certainly not deserving of an apology and she is on our very? short list of folks that we'll not do business with in the future.? ?

From: [redacted] * Sent: Wednesday, July 12, 1:PM Subject: Re: You have a new message from the Revdex.comRE: Complaint ID: [redacted] In the reply from vendor, by their own admission, I called days in a rowIt was in fact days in a row because on the10th of April, a male agent could not find an order and hung up on me They still couldn't find order on the 2nd day or 3rd day eitherSo they certainly did not advise me there was a delay in sending me the grate until the 4th dayThey are lying about advising me of the status when they claim they didThey also told me they were shipping item immediately but it took them weeks to ship and weeks for me to receive/refuseThey lied about shipping it tooI think it is very unreasonable to keep someone waiting on a product for weeks when an item was promised in weeksThey never contacted me or notified me in any way to tell me they were delayed in sending item until I called them weeks after placing orderThey couldn't even find the order when I called them after weeksIt took days for me to finally find someone who told me it was being shipped and couldn't be returnedI am very surprised the way this company has done meBut not surprised because when I read the reviews, they have done the same thing to other people

This one is very simple - we did not receive everything back, so we refunded their purchase with the exception of the one small? item we did not receive.? We did indeed communicate with her - several times (as well as her husband)...? She simply did not want to accept our answer so kept calling and emailing to the point that we had to simply refuse to talk to her further.? ? ...every once in a while we get a nasty customer that believes that "bullying" will get them something for nothing.? She is convinced she sent everything, but having looked at the package myself (along with two other folks in the warehouse), we simply did not get it.? To be frank, if she had a modicum of civility and wasn't so nasty in her approach to getting what she felt she was owed, we would have just sent her the $28...?

Dear Revdex.com Resolution Team, ? Thank you for bringing complaint # [redacted] to our attentionMs [redacted] did order a custom anodized sink grate after she ordered a custom copper sinkHowever, her complaint is not factualMs [redacted] has failed to read and retain our return policy for custom itemsThese are clearly stated on our websiteThey are also detailed on her order receipt which she received twice, before she refused the delivery of her custom sink grate ? Ms [redacted] originally disputed this charge with her credit card company at the end of AprilWe provided a great deal of information to the credit card company that we can provide upon request.? It goes into lengthy detail about all the facts.? ? The dispute was settled and resolved in our favor June 14thWe are more than happy to resend Ms [redacted] her custom sink grate, but she never asked for it after her initial refusal of deliveryThis complaint is the first we are hearing from her since the dispute with her bank

Complaint: [redacted] I am rejecting this response because: I was told this sink grate would take weeksI called after months for days straight during the week before they could even find the orderI was then told it was shipping the following MondayFalseIt took weeks before I received itHad I not called I have no doubt that I would never have received itThey could easily have made the grate in weeksI ordered a special order copper sink and received it in less than weeksA sink grate would not take as long to make as a complete sinkI am confident they did not make the grate until I called them Who waits months for a simple grate for the bottom of the sink Sincerely, [redacted] **

Dear Revdex.com Resolution Team, Thank you for bringing complaint # *** to our attentionMs*** did order a custom anodized sink grate after she ordered a custom copper sinkHowever, her complaint is not factualMs*** has failed to read and retain our return policy for custom
itemsThese are clearly stated on our websiteThey are also detailed on her order receipt which she received twice, before she refused the delivery of her custom sink grate Ms*** originally disputed this charge with her credit card company at the end of AprilWe provided a great deal of information to the credit card company that we can provide upon request. It goes into lengthy detail about all the facts. The dispute was settled and resolved in our favor June 14thWe are more than happy to resend Ms*** her custom sink grate, but she never asked for it after her initial refusal of deliveryThis complaint is the first we are hearing from her since the dispute with her bank

This one is very simple - we did not receive everything back, so we refunded their purchase with the exception of the one small item we did not receive. We did indeed communicate with her - several times (as well as her husband)... She simply did not want to accept our answer so
kept calling and emailing to the point that we had to simply refuse to talk to her further. ...every once in a while we get a nasty customer that believes that "bullying" will get them something for nothing. She is convinced she sent everything, but having looked at the package myself (along with two other folks in the warehouse), we simply did not get it. To be frank, if she had a modicum of civility and wasn't so nasty in her approach to getting what she felt she was owed, we would have just sent her the $

From: *** * Sent: Wednesday, July 12, 1:PM Subject: Re: You have a new message from the Revdex.comRE: Complaint ID: *** In the reply from vendor, by their own admission, I called days in a rowIt was in fact days in a row because on the10th of April, a male agent could not find an order and hung up on me They still couldn't find order on the 2nd day or 3rd day eitherSo they certainly did not advise me there was a delay in sending me the grate until the 4th dayThey are lying about advising me of the status when they claim they didThey also told me they were shipping item immediately but it took them weeks to ship and weeks for me to receive/refuseThey lied about shipping it tooI think it is very unreasonable to keep someone waiting on a product for weeks when an item was promised in weeksThey never contacted me or notified me in any way to tell me they were delayed in sending item until I called them weeks after placing orderThey couldn't even find the order when I called them after weeksIt took days for me to finally find someone who told me it was being shipped and couldn't be returnedI am very surprised the way this company has done meBut not surprised because when I read the reviews, they have done the same thing to other people

We submitted all the information on this issue to the credit card company when this customer tried to reverse charges. Her dates and story are not accurate. The credit card company reviewed all this and ruled in our favor... Credit card companies normally err on the side of the customer if there is any question or issue that was the vendor's fault. We have been in business for over years and have never had a complaint.

Complaint: ***
I am rejecting this response because:I cannot believe this companyTheir response says it allThe customer is wrong and that is all there is to itIn contrast, here is what happened with another company: Last month I ordered a pair of sunglasses from an online warehouseWhen I didn't receive them in two weeks, I checked the tracking numberUSPS recorded that the glasses were delivered to my mail box, but they weren'tI phoned the company and the customer service representative said, "Oh, I'm so sorry to hear thatLet me check to see if we still have that item in stockYes, I see that we doWe'll send you another pair right away." I was so pleased with that level of service that I bookmarked their site and will buy from them againYesterday, somehow I received the first pair they sentI called to let them know and asked how I could send this pair back to themThey told me to keep them, on the houseCopper Sinks Online calls my telephoning and emailing for my money bullying? I call it my rightWhen a business does not respond to your messages, (and there were only a few) doesn't one usually try to communicate again? This is only a "simple one" on their end because they believe me to be a liar and are now publicly calling me suchI have learned my lessonI will never buy from an unaccredited online business againAny returns I make, photos will be taken.I not only deserve my money back, but an apology as well.
*** ***

It would be difficult to describe how this person addressed the $she felt she was owed, so I won't. She and our company can agree to disagree. She did not send back everything and the box (it was triple checked). Three separate customer service reps all agreed that she was one of the worst customers we have ever dealt with in our 15+ years in business. She is certainly not deserving of an apology and she is on our very short list of folks that we'll not do business with in the future

We submitted all the information on this issue to the credit card company when this customer tried to reverse charges. Her dates and story are not accurate. The credit card company reviewed all this and ruled in our favor... Credit card companies normally err on the side of the customer if there is any question or issue that was the vendor's fault. We have been in business for over years and have never had a complaint

It would be difficult to describe how this person addressed the $she felt she was owed, so I won't. She and our company can agree to disagree. She did not send back everything and the box (it was triple checked). Three separate customer service reps all agreed that she was one of the worst customers we have ever dealt with in our 15+ years in business. She is certainly not deserving of an apology and she is on our very short list of folks that we'll not do business with in the future.

Complaint: ***
I am rejecting this response because: I was told this sink grate would take weeksI called after months for days straight during the week before they could even find the orderI was then told it was shipping the following MondayFalseIt took weeks before I received itHad I not called I have no doubt that I would never have received itThey could easily have made the grate in weeksI ordered a special order copper sink and received it in less than weeksA sink grate would not take as long to make as a complete sinkI am confident they did not make the grate until I called them. Who waits months for a simple grate for the bottom of the sink
Sincerely,
*** *** * **

This one is very simple - we did not receive everything back, so we refunded their purchase with the exception of the one small? item we did not receive.? We did indeed communicate with her - several times (as well as her husband)...? She simply did not want to accept our answer so
kept calling and emailing to the point that we had to simply refuse to talk to her further.? ? ...every once in a while we get a nasty customer that believes that "bullying" will get them something for nothing.? She is convinced she sent everything, but having looked at the package myself (along with two other folks in the warehouse), we simply did not get it.? To be frank, if she had a modicum of civility and wasn't so nasty in her approach to getting what she felt she was owed, we would have just sent her the $28...?

Dear Revdex.com Resolution Team, ? Thank you for bringing complaint # *** to our attentionMs*** did order a custom anodized sink grate after she ordered a custom copper sinkHowever, her complaint is not factualMs*** has failed to read and retain our return policy for custom
itemsThese are clearly stated on our websiteThey are also detailed on her order receipt which she received twice, before she refused the delivery of her custom sink grate ? Ms*** originally disputed this charge with her credit card company at the end of AprilWe provided a great deal of information to the credit card company that we can provide upon request.? It goes into lengthy detail about all the facts.? ? The dispute was settled and resolved in our favor June 14thWe are more than happy to resend Ms*** her custom sink grate, but she never asked for it after her initial refusal of deliveryThis complaint is the first we are hearing from her since the dispute with her bank

Complaint: [redacted]
I am rejecting this response because:I cannot believe this companyTheir response says it allThe customer is wrong and that is all there is to itIn contrast, here is what happened with another company: Last month I ordered a pair of sunglasses from an online warehouseWhen I didn't receive them in two weeks, I checked the tracking numberUSPS recorded that the glasses were delivered to my mail box, but they weren'tI phoned the company and the customer service representative said, "Oh, I'm so sorry to hear thatLet me check to see if we still have that item in stockYes, I see that we doWe'll send you another pair right away." I was so pleased with that level of service that I bookmarked their site and will buy from them againYesterday, somehow I received the first pair they sentI called to let them know and asked how I could send this pair back to themThey told me to keep them, on the houseCopper Sinks Online calls my telephoning and emailing for my money bullying? I call it my rightWhen a business does not respond to your messages, (and there were only a few) doesn't one usually try to communicate again? This is only a "simple one" on their end because they believe me to be a liar and are now publicly calling me suchI have learned my lessonI will never buy from an unaccredited online business againAny returns I make, photos will be taken.I not only deserve my money back, but an apology as well.?
[redacted]?

From: [redacted] Sent: Wednesday, July 12, 2017 1:10 PM Subject: Re: You have a new message from the Revdex.comRE:    Complaint ID: [redacted] In the reply from vendor, by their own admission, I called 3 days in a row. It was in fact 4 days in a row because on the10th of April, a male agent could not find an order and hung up on me.  They still couldn't find order on the 2nd day or 3rd day either. So they certainly did not advise me there was a delay in sending me the grate until the 4th day. They are lying about advising me of the status when they claim they did. They also told me they were shipping item immediately but it took them 2 weeks to ship and 3 weeks for me to receive/refuse. They lied about shipping it too. I think it is very unreasonable to keep someone waiting on a product for 13 weeks when an item was promised in 4 weeks. They never contacted me or notified me in any way to tell me they were delayed in sending item until I called them 11 weeks after placing order. They couldn't even find the order when I called them after 11 weeks. It took 4 days for me to finally find someone who told me it was being shipped and couldn't be returned. I am very surprised the way this company has done me. But not surprised because when I read the reviews, they have done the same thing to other people.

Complaint: [redacted]
I am rejecting this response because: I was told this sink grate would take 4 weeks. I called after 3 months for 3 days straight during the week before they could even find the order. I was then told it was shipping the following Monday. False. It took 3 weeks before I received it. Had I not called I have no doubt that I would never have received it. They could easily have made the grate in 3 weeks. I ordered a special order copper sink and received it in less than 2 weeks. A sink grate would not take as long to make as a complete sink. I am confident they did not make the grate until I called them.  Who waits 4 months for a simple grate for the bottom of the sink.
Sincerely,
[redacted] **