Copperhead Plumbing & Heating

Wow, what a nice change in a plumber!!! I called them up for a broken garbage disposal and got a call back within 24 hours and service the same day. The work was done quickly and professionally and my bill was very reasonable! Copperhead Plumbing and Heating will be getting all my business in the future! :D

Outstanding service. I called with a busted pipe at 5:15 on a Friday evening. [redacted] returned my call within minutes and showed up in an hour to not just fix the problem, but make the simple changes so it wouldn't happen again. He was efficient, professional, and explained everything. Highly recommended.

Very Professional. Great service. Reasonably priced. Highly recommended! !

Came on time, did the work well at a fair price and gave good advice on other plumbing issues. Would recommend this person to anybody unreservedly.

They replaced our water tank in November 2015. In late December we noticed water collecting around the bottom of the new tank. I called Copperhead Plumbing and Steve was here in less than two hours. It was an intermittent problem which made it difficult to diagnose. The following morning Steve was here by 7:00AM with replacements for the relief valve and thermostats and the problem was resolved a short time later. We were impressed with their quick response on the original problem and the follow up service. We would highly recommend Copperhead Plumbing for any work of this type.

Great! Came in, got the job done. Drain is clear, offered good advice to keep it clear. I will be calling them in the spring to do my air conditioner check-up. Price was reasonable. I will not hesitate to call them if I have any other plumbing problems.

Review: I contracted this business to install a gas line to my new gas stove. We already had a natural gas line run to the house. The owner of the business "[redacted]" agreed to come back on a Saturday and hook up the stove once it was delivered and check for leaks. He did show up 3 hours late from when he said he was coming. Once all was hooked up I assumed the job was complete. I discovered about a week later that the copper ground that should have been connected back to the main panel was coiled up on the ground outside the house and so the job was never complete not to mention this is a fire hazard and not to code. I have made two additional phone calls asking him to come back to the house to correct this problem and I have never heard back from him.

Very poor service and very poor workmanship.Desired Settlement: A formal complaint on file against his business showing on his Revdex.com profile. He has shown no responsibility for incomplete work nor care for my families health as this is a serious issue.

Business

Response:

We were contracted to install gas line to Mr [redacted]s stove on 12/12/13. Mr [redacted] failed to mention that according to our agreement the stove was to be on site so the job could be completed in one service visit. When we arrived it was not there. We started running the gas line anyway since Mr [redacted] assured me it would be delivered that Saturday 12/14/13. When we went to obtain a permit for the work we were doing we were informed by the city of Roanoke Building Department that we could not pull a permit for that property due to there being multiple expired permits. I was advised not to start work on that property. I told them that work was already started I was advised to talk to the homeowner (Mr [redacted]) and have him come down to straighten the permit situation out. Which is exactly what we did. To my surprise Mr [redacted] knew all about the expired permits. We informed Mr [redacted] that since our company had a good reputation with the city building department that we would finish installing the gas line and I would personally come back to hook up his stove provided he would contact the city to straighten out the permit situation which in turn we could pull the permit for the gas line and get it inspected. He assured me he would. Saturday morning 12/14/13 I received a call from Mr [redacted] stating the stove would not be in that day and that he will call me when it was delivered. This occurred on 12/21/13. Mr [redacted] called me and I informed him I had a few things to take care of but would be there that day which I did. After the stove was connected and working Mr [redacted] was advised that he needed a licensed electrician to ground the gas line since his house was piped with non-metallic piping and was reminded to handle the permit problem as soon as possible. I did not hear from him again until 1/31/14 when I received a voicemail stating that he would like us to install a gas line and logs in his fireplace. I then checked with the city of Roanoke to see if his permit issues were resolved and was informed that they were not, as a matter of fact the property did not even have a certificate of occupancy-meaning Mr [redacted] was not even supposed to be living on the premises. I was given a copy of a letter sent by the city to Mr [redacted] informing him of the expiration of his permits. When I reiterated this fact and that we could not do anymore work until he straightened things with the city out Mr [redacted] became noticeably upset and rude. That was the last I heard from him. I then received an e mail from the Revdex.com website stating this complaint. As of 2/24/14 he still has not taken care of the outstanding permit situation.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information this business has responded with is false and very misleading. He was well aware that the stove was not on the premises before ever coming to install the job. I was absolutely not aware that there were open permits on my property as these were left open from the previous owner of the property due to remodeling of the home. I have received no such letter from the City stating that I have open permits or that I need to come down and resolve them. He told me that once he heard back from the City he would contact me in regards to the permit issue and I never heard from him again. I will however be contacting them on this issue. He never told me that I needed to have an electrician come out and ground the line as he has stated. I left him two voice mail messages two weeks prior to this original complaint letting him know that he had not finished grounding the line and asking him to come install the line to the fireplace. Two days after this complaint was filed he called and left me a voice mail message apologizing for not calling me back and they he would try to fix what he had left undone. At that point I had already had another contractor correct the problem as it was unsafe. I still have the voice mail message.

In regards to the business agreeing to come back out on Saturday when my Stove was delivered, he did, just three hours later than he said he was coming and when he got there he was visibly not happy about having to be there. He was also aware that I wanted the gas line run for the fireplace as he installed a T-joint in the original installation so he could come back and finish the other line. The bottom line is he just didn't want to come back again because he knew I was unhappy with what he had done the first time. Just a poor way to conduct business, incomplete job and a rude business owner.

As far as I'm concerned, it just needs to be noted as to how he conducts business. Public beware.

Regards,

Business

Response:

The Roanoke Planning, Building and Development Office states the home owner needs to write, not call, them and request that the permit issued previously be closed. Then, a new permit can be issued and the company could do the work. The home owner needs to request the permit be closed.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,