Copperhead Residential Service & Design

This is in response to your letter dated April 5th 2018 regarding Mr [redacted],s complain. He rented the car from us 2-18-18 at approximately 5pm and was supposed to return same night. The car was not returned we try to contact him, but his phone was off. We found out on 2-20-18 that the car...

has been impounded in Santa Rosa and made appropriate steps to get the car out. We contacted his mother and was told that he is in jail and have no idea when he will be released. She also told us that the car is going to be repossessed by finance company and we can do whatever to get our money (meaning putting lien on car). The charges Mr. [redacted] owes for rental, impound and service charges are $1115.00 plus lien fee of $70.00 plus storage @65/day. Total of which is going to be over $3000.00. We offered him fair settlement of $1500 at the time he called after his release, but instead he started bad language and try to threaten me. Please advise. [redacted]