Copperline Heating & Air Conditioning

From: Brian C [redacted] Date: Mon, Mar 7, at 11:AMSubject: RE: ID [redacted] Copperline LLCTo: [redacted] Cc: [redacted] < [redacted] @cleveland.Revdex.com.org>, bc [redacted] @copperlinellc.com, Joshua M [redacted] Hello ***, Thank you for taking my call todayI’m going to attach the signed proposal for the work at the [redacted] residence as well as a photo of a text sent to me from Mr [redacted] where he acknowledges not making payment on the invoice that was submitted to him from 4C ConstructionI’m also attaching the signed proposal for the furnace that we installed in the ***’s homeNote that the date on the proposal is January 19, This is well after our work on the new construction portion of the home was completedIf the ***s were this unhappy with our work and the items being disputed, why would they contract us to do further work in their home? So to address the points made in Mr***’s letter to you, dated 2/25/2016: 1.) I have attached the signed proposal 2.) The proposal clearly states “Finish diffusers and grills to be white steel finishFloor return grills to be brown steel” 3.) I stand by my first explanation of this issue 4.) The photo that Mr [redacted] has attached shows the view of the sidewall vent kit from the inside of the homeThere will always be daylight showing through the void between the hole that is drilled for the pvc pipe and the pvc pipe itselfThe outside diameter of a 2” PVC pipe is 3/8”The hole drilled for the pipe is 5/8”This allows an 1/8” gap to allow the pipe to expand or contract under heat The reason daylight can be seen, is that the exterior of the sidewall vent kit has an opening for the intake air to come inThe mounting flange is caulked with clear silicone caulk that would let daylight be visible If Mr [redacted] shows a picture of there being a leak of any sort, we will be more than happy to make a site visit and repair the problem Mr [redacted] and I have spoken on numerous occasions in the last few weeks regarding his concerns(2/19/2016, 2/24/and 2/25/2016)In one of the conversations, I asked Mr [redacted] if he was looking for a reduced monetary sum on the amount owed He seemed agreeable to entertaining the ideaSo on 2/25/I stated that I would be willing to reduce the amount owed from $to $He said he would talk it over with his wife and get back to me the following week I never received another phone call from him I hope these documents can shed a little more light on the complaint issueI feel the time I have invested in responding to Mr***’s complaint, coupled with the willingness to reduce the amount owed by $shows a concerted effort on my part to remedy the situationPlease let me know if there is anything else I can do to help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. From: *** *** Date: Fri, Mar 11, at 3:PMSubject: Re: Fw: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: *** ***
Hi ***,
Per the attached email, I am becoming increasingly frustrated with Copperline I went out of my way to send documentation of invoices, copies of cashed checks, and emails which prove we are fully paid for their services (I can send this to you as well if it will help in any way)
In trying to resolve this on my own with the owner, he was not happy that it had taken more than a 11 days for me to work through the legal hurdles of his lien with regard to him not getting paid by my former general contractor In fact, I did not even have an opportunity to send him a counter-offer
Furthermore, the owner has not tried to explain, request additional information, or offer to resolve the grievances against their work at my property He did not even recognize the most recent addition to the list in my last communication to you I simply want Copperline to take responsibility for the items brought forward and to work with me on a resolution Per the attached email, Copperline has no intention to resolve this matter
***, how would you recommend I proceed at this point?
Thank for your help regarding this matter
***

I would like to thank Mr. [redacted] for bringing this matter to the attention of the Bureau. It's not everyday that someone who is delinquent in payment is willing to place it in writing for others to see. In response to Mr. [redacted]'s assertion that he has 3 unresolved grievances with my company, I will say...

this: False. Let's begin with #1. Mr. [redacted] refers to our "final cost" being unexpectedly higher than the proposal he received from 4C Construction. I do not and cannot control any written or verbal contracts or interactions between Mr. [redacted] and 4C construction. I can however, look at the signed contract that I have in my possession stating the terms and scope of work we performed on Mr. [redacted]'s home. It was dated and signed on November 1st, 2015 by Scott Costa of 4C Construction. What Mr. [redacted] was told by 4C Construction is a matter between them. #2. Mr. [redacted] states that Copperline has not made an effort to correct issues with registers not being installed where they wanted them. Again, False. In fact, prior to a single register being cut into a floor or wall, Mr. [redacted] and I did a walk through of the project. I showed him exactly where every register was going to be installed and he ag[redacted] upon the locations. I went so far as to send Mr. [redacted] sketches of certain return locations via texted photos,(that I have in my possession), to be certain he approved of them. Once all supply and return registers were installed, Mr. [redacted] did ask about relocating some of them. In one circumstance, the register could not be moved due to a floor joist being in the way. He was made aware of this and accepted the answer. Weeks after the supply registers were in place, he inquired about "centering" a bathroom ceiling register over a window. He was made aware that the register could not be moved because a ceiling joist lay directly above the center of the window. He also accepted this answer with no argument. And to respond to Mr. [redacted]'s last assertion with regard to the thermostat; This is partially correct. I did tell him that the cost for us to install an upgraded Wi-Fi thermostat would be $300. However, I told him that the cost of the standard thermostat that we install is $45.00. I told him that I would give him a $45.00 credit to that amount. It is my belief that once Mr. [redacted] and his wife were made aware of the possibility that a mechanics lien would be placed on their home, that they intentionally drafted the e-mail citing grievances that weren't true to cast doubt on the integrity of my company. Finally to address Mr. [redacted]'s statement that he "reached out" to me to "see what it would take to resolve this". Absolutely false. In fact, what Mr. [redacted] has not mentioned in his elaborate attempt to slander me, was that when I did make the phone call to Mrs. [redacted] personally just to let them know what may transpire, she verbally attacked me, called me disgusting more that three times and then finally hung up the phone on me. Even after that, I took the high road and sent the email that has been attached to this complaint. Mr. [redacted]'s response to my email was nothing less than a list of falsities followed at the end with what many, including my attorney, consider veiled threats and warnings of attempts to hurt my reputation. I had numerous conversations with Mr. and Mrs. [redacted] about the demise of their relationship with 4C Construction. In each of those conversations, the [redacted]'s were made well aware that Copperline had not received payment for work completed. Not once did they offer to make the payment that they had been withholding from 4C Construction. Mr. [redacted] sent me a text message on January 21, 2016 that states the following: "I went through our invoices and see we paid Scott 6k for your work. The most recent invoice we got on 1/15 includes the remaining 2900 balance. THIS HAS NOT BEEN PAID BY US YET, but that being said Scott should certainly be able to pay you from our retainer with him which was also applied to that invoice." Unless I'm mistaken, Mr. [redacted] acknowledges in writing that he has not paid our invoice. I don't particularly care what happened that made the [redacted]'s relationship with 4C fail. What I do care about is being paid for the work that was performed and this ridiculous complaint being retracted. A mechanics lien was placed on the [redacted]'s property on Friday of this week by my Attorney Ranallo & Aveni LLC. At that time, it was noted that a prior lien was also placed on the property by Marvin Mast on February 4, 2016 in the amount of $9000.00. As for Mr. [redacted]'s desire for Copperline LLC "to be open to resolving the financial portion of money owed to them". It is also my desire to resolve this matter. When Mr. [redacted] makes a payment of $2855.00 for services rendered, Copperline LLC will immediately remove the mechanics lien placed on their home. I am requesting that Ms. [redacted] contact me at her earliest convenience regarding this matter at 216-905-2010. I have documents and other items that I would like to forward to her with regard to this complaint. Thank you. Brian E. C[redacted], Owner, Copperline LLCSent on: 2/19/2016 10:12:50 PM

From: Brian C[redacted] <bc[redacted]@live.com>Date: Mon, Mar 7, 2016 at 11:50 AMSubject: RE: ID [redacted] Copperline LLCTo: [redacted] <[redacted][email protected]>Cc: [redacted] <[redacted]@cleveland.Revdex.com.org>, bc[redacted]@copperlinellc.com, Joshua M[redacted] <jm[redacted]@ranallolaw.com>
Hello [redacted],
Thank you for taking my call today. I’m going to attach the signed proposal for the work at the [redacted] residence as well as a photo of a text sent to me from Mr. [redacted] where he acknowledges not making payment on the invoice that was submitted to him from 4C Construction. I’m also attaching the signed proposal for the furnace that we installed in the [redacted]’s home. Note that the date on the proposal is January 19, 2016. This is well after our work on the new construction portion of the home was completed. If the [redacted]s were this unhappy with our work and the items being disputed, why would they contract us to do further work in their home?
So to address the points made in Mr. [redacted]’s letter to you, dated 2/25/2016:
1.)    I have attached the signed proposal.
2.)    The proposal clearly states “Finish diffusers and grills to be white steel finish. Floor return grills to be brown steel”.
3.)    I stand by my first explanation of this issue.
4.)    The photo that Mr. [redacted] has attached shows the view of the sidewall vent kit from the inside of the home. There will always be daylight showing through the void between the hole that is drilled for the pvc pipe and the pvc pipe itself. The outside diameter of a 2” PVC pipe is 2 3/8”. The hole drilled for the pipe is 2 5/8”. This allows an 1/8” gap to allow the pipe to expand or contract under heat.  The reason daylight can be seen, is that the exterior of the sidewall vent kit has an opening for the intake air to come in. The mounting flange is caulked with clear silicone caulk that would let daylight be visible.  If Mr. [redacted] shows a picture of there being a leak of any sort, we will be more than happy to make a site visit and repair the problem.
Mr. [redacted] and I have spoken on numerous occasions in the last few weeks regarding his concerns. (2/19/2016, 2/24/2016 and 2/25/2016). In one of the conversations, I asked Mr. [redacted] if he was looking for a reduced monetary sum on the amount owed.  He seemed agreeable to entertaining the idea. So on 2/25/2016 I stated that I would be willing to reduce the amount owed from $2855.00 to $2200.00. He said he would talk it over with his wife and get back to me the following week.  I never received another phone call from him.
I hope these documents can shed a little more light on the complaint issue. I feel the time I have invested in responding to Mr. [redacted]’s complaint, coupled with the willingness to reduce the amount owed by $655.00 shows a concerted effort on my part to remedy the situation. Please let me know if there is anything else I can do to help.

From: Brian C[redacted] [mailto:bc[redacted]@live.com] Sent: Monday, March 7, 2016 7:41 AMTo: '[redacted]' <[redacted]@cleveland.Revdex.com.org>Cc: bc[redacted]@copperlinellc.comSubject: RE: Your InquiryImportance: HighHello [redacted],I’m following up on the complaint that was brought to your attention on Feb. 23rd.  I have been in contact with the [redacted]’s and discussed options to resolve their complaint. We have had open and cordial interaction.  The primary reason for me contacting you is that Mr. [redacted] said he would be responding to my response.  Thank you.Brian C[redacted]Brian E. C[redacted]OwnerCopperline LLC Heating and Air Conditioning186 Lear Road, Unit CAvon Lake, Ohio 44012Cell: 216-905-2010Office: 440-653-5464Fax: 440-653-9453bc[redacted]@copperlinellc.comwww.copperlinehvac.com