Coppola Garden Center

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Consumer states that the business has contacted her directly. The business apologized,  offered a free oil change and also a complimentary detail. Consumer has accepted the offer  and considers the matter resolved.

After speaking to the customer. We went out to look at his vehicle.  The 2006 car had a large multitude of rock chips on the hood and front bumper cover.  The clear coat was bubbling in various places.  We saw the areas of his complaint where the clear coat had peeled off the hood and...

under the headlight on the bumper cover.  During his service we only washed the car.  We did not detail or buff the vehicle.  Our automatic car wash does not strip off clear coats from the color coat.  It is our professional opinion that the clear coat had a bonding issue before the vehicle came for service.  In the interest of customer satisfaction we are offering to pay half of our dealer cost to repaint the hood and front bumper cover.  Likewise, the customer would need to pay the other half of the cost.  We do not own a body shop but have a local shop down the street that we use.

I am rejecting this response because: My vehicle is washed weekly and never before has there been an issue with the clear coat. First the dealer claims the damage was already there, but won't release the "proof video" to be reviewed.  Now saying "they had nothing to do with it" is completely false and unsubstantiated. I want the individuals who washed/detailed my vehicle to provide a written statement of the methods that were used. They need to accept responsibility and remedy the matter accordingly.

I am rejecting this response because: I have requested a copy of the security camera video footage the dealer replayed for me. It's the dealer's position that the video shows the damaged clear coat prior to them servicing my vehicle. They have not claimed responsibility for the damages. I want to have the video reviewed by a 3rd party. I have been accused of falsely misrepresenting the condition of my vehicle. The Service Consultant who did the initial intake paperwork failed to document the overall condition of my car when I dropped it off. I acknowledge the front bumper cover has rock chips, however all the clear coat was intact. My car was delivered to me with new damage to the paint while the car was in custody of the dealer. Lexus of Sacramento should have a "garage keepers" policy or other form of insurance to cover my loss.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
"Hi,I apologize for delayed response.  Mr. [redacted] with Lexus of Sacramento contacted me to resolve the issue with my vehicle.   I am satisfied with the agreement to repair/replace the bumper on my car. He and his entire staff was very pleasant and I am satisfied with we were able to come to a resolution. Thank you kindly, "