Coppola's La Fantasia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, once the refund is received Also, we appreciate the invitation to return however will not be going backWe do feel that take out or eat in provided you with an opportunity to obtain a new customer and you blew it! Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, once the refund is received
Also, we appreciate the invitation to return however will not be going backWe do feel that take out or eat in provided you with an opportunity to obtain a new customer and you blew it!
Sincerely,
***

Revdex.com:
At this time, I have not been contacted by Coppola's La Fantasia regarding complaint ID ***
Sincerely,
***

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The business has responded. Please read below:
Dear Representative,
I would like to apologize for the misunderstanding. We are refunding the customer a check of $for her disappointment. *** certificates are sold by them and we do not make any profit on them. This was the first time someone tried to use them on takeout as they are a promotion that we participate to get people to come in. We also take pride in our product and all our pastas are cooked aldente although on takeout once in the container they keep cooking because containers are sealed. Our products are fresh. I'm very sorry for the inconvenience and displeasure. I would like for you to be happy and if you do come in again, I would like to personally apologize and offer your table a gass of wine. Please let me know if you do come in and we will pay extra attention to your order. Again, my apologies