CopQuest Reviews (1)
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CopQuest Rating
Description: INTERNET SHOPPING
Address: 365 Camino Carillo, Unit A, Camarillo, California, United States, 93012
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Review: On october 24th I ordered some custom embroidered nametapes for my EMT work uniform. I put the order in and charged it to my debit card. The money was taken out of my account for the item I purchased, but I still have not received the item I purchased in the mail. I Sent CopQuest an email telling them that I have not received anything and they never replied back. I am very upset and do not know what to do now.Desired Settlement: I would like for them to either send me the item I purchsaed or refund me my money that I know they received because it was taken out of my bank account.
Business
Response:
RESPONSE TO COMPLAINT: Mr. Garcia's order was shipped on October 25, using a #10 USPS First Class Mail envelope in order to save the customer our customary $7 shipping fee for orders under $ 99. On November 11, we received an E-mail inquiry from the customer regarding order status, stating that he had not yet received the name tapes. Two telephone reply messages were left for customer, one on November 11 and another on November 20, requesting verification that the order had not yet been delivered. Received no reply from the customer, therefore we assumed the order had been received. RESOLUTION: A replacement order of name tapes were processed today and shipped in a different type of envelope (padded), again using USPS. Due to the Thanksgiving holiday delivery schedule, the customer may receive the order on Friday, November 29 or Saturday, November 30, but in any case, no later than Monday, December 2. We would like a confirming E-mail of receipt from the customer.