Cops Plus Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
What a great way to use the internet for commerce. Look at their website, view the item you want to purchase, don't purchase on line because you don't know if it is in stock. Call them and order based on availability. If you complain about this process, CopsPlus says too bad for you, all we want is your money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your website should say that it does not advertise stock status, but customers are welcome to contact us via phone or e-mail to inquire about stock before placing an order. I am still wondering why a company would sell a product they do not have in stock and make a customer wait two months to receive it.  Cancel my order as there are other companies that have much better sales practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We are in receipt of the second response today 3/**, and acknowledge [redacted]'s disagreement with our website set-up that does not advertise stock status but our customer service contact information is listed in detail and reps are available Monday-Friday 10AM-6PM EST to answer any and all questions about products and orders, as well as to resolve any problems. At this time, we are unable to grant the request, made in the Revdex.com complaint, for a cancellation of this order as it shipped to the customer yesterday, 3/**, and is already in transit. If [redacted] no longer wants the order, he is welcome to contact us to arrange a return or exchange. The best and most efficient way to conduct all of the above transactions is to contact us directly, be it via phone or e-mail: Local: [redacted] Nationwide: [redacted] E-mail: [redacted]
Sincerely, CopsPlus Inc

Review: Back in January of 2013 (not a miss type) I placed a order for 4 knives thru cops plus online order. Within about two I received two of the four knives I ordered. Inside the box there was a note from this Company. It said that there was a back order on one of the two knives that still need to be sent to me. That part I was fine with then about 4 months later I received the item that was on back order. But there was still one that I never got. I called the customer service phone number and talked to a guy named [redacted]. He looked into the order and told me that the item I was still missing was on back order. Then he said that it should be about another 2 to 3 months before I was to get it. I was never informed that the last item I was waiting for was on back order till I called this company in May of 2013. I waited that additional 3 months and when I realized that I still was missing the item I paid for I called them back and requested that I get It for free since it was now the end of August. The told me that they were not going to do that but also stated that they it should be getting shipped out soon. So I just took it for what it was and here I am today on March *,2014 still without my final item that I ordered and payed for over a year ago. There is no reason for it to take this long for me to get an item that was ordered back in January 2013.Desired Settlement: I have been patient this whole time and been very respectful so I would like to have the item I ordered and paid for and since it has taken this long for me to hear anything back from them or to get my order filled fully then I really would like to have the item for free since it's been well over a year that I placed my order.

Business

Response:

Sorry about the long wait, apparently the manufacturer was having an issue getting these produced so they were pretty much completely unavailable to anyone until this March.

Review: I ORDERD SOME MAG. POUCHES COPS PLUS THEY SHIP THEM ON APRIL ** 2013 I RECEIVED A PHONE CALL LAST WEEK SAYING THAT I OWED THEM FOR THE POUCHES. THIS WAS THE FIRST TIME I HAVE HEARD FROM THEM. AT THAT TIME MY WALLET WAS STOLEN SO CARDS WAS CANCELED. THEY SHIPED THE ORDER BEFORE THEY TRIED TO CHARGE MY CARD, WHICH I HAVE NEVER HEARD OF, AND KNOW THEY WANT THE MONEY 3 MONTHS LATER. ITS HARD FOR ME TO BELIEVE THAT COPS PLUS CAN DO BUSINESS THIS WAY, IF THEY WOULD CONTACTED THE WEEK AFTER I WOULD HAVE BEEN GLAD TO GIVE THEM A NEW NUMBER.Desired Settlement: I WOULD LIKE TO KNOW IF THIS IS THERE STANDARD FOR THERE COSTOMERS, AND A WRITTEN APOLIGY FROM THE OWNER.

Business

Response:

This customer has not paid for this item.

On August [redacted] I ordered a Safariland duty holster as my current holster had retention issues. The Copsplus website did not indicate that the product was out of stock or back ordered. I received a confirmation email shortly after making the purchase from the website. The email provided a tracking link which stated that the product would ship on August [redacted]. On August [redacted] I checked for a shipping status using the link and saw that the date had been updated, informing me that the product would ship on Septemer [redacted]. I called the customer service number and spoke with a friendly and apologetic representative who cancelled my order and processed the refund.

Review: I made a purchase online with this company on Feb *,2015 order #[redacted]. Item showed it was in stock. I have waited 4 weeks for delivery but still have not received order. I have contacted customer service on 3 occasions and have been verbally promised an update via email but have never received any replies.Item showed it was in stock when I placed order. The typical response from this company is 'We apologize the item you ordered was on backorder from the manufacturer, We provided a link on our site that you may use to monitor the status of your order at any time.'Problem is, website never says item is on backorder. Just a very long estimated ship date.If I had known item would not be shipped in a timely manner, I would not have purchased from them.Desired Settlement: An apology other than the typical response, item shipped free of charge or cancelled if it can't be delivered in a timely manner.

Business

Response:

Our site does not advertise stock status, but customers are welcome to contact us via phone or e-mail to inquire about stock before placing an order. Once an order is placed, our system creates an online order status page which updates with shipping information. The customer can log on to this page via the customer service page under View Order Status using their order number and e-mail address. If an item has not shipped due to a backorder, ETA's will be updated and posted to this status page. If an ETA is not readily available, the status page directs the customer to our 800 phone number to call customer service, who can then research the delay with the manufacturer on the customer's behalf. All of the above is what is being referred to by the customer service representative in the quoted statement, “We provided a link on our site that you may use to monitor the status of your order order at any time.” The notes in this order show that [redacted] contacted customer service once via e-mail on Monday 3/* (or possibly over the weekend – we are not open on weekends so e-mails received after hours and over the weekend are addressed in the order that they are received on the next business day). The responding customer service representative researched the delay with the manufacturer and responded on Wednesday 3/** with an ETA of the end of March for these shoulder pads. The options currently available are either that we will ship the items as soon as they arrive from the manufacturer, or the customer can request a cancellation or substitution from customer service, with which we will be happy to assist. We can be reached Monday-Friday 10AM-6PM EST at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Your website should say that it does not advertise stock status, but customers are welcome to contact us via phone or e-mail to inquire about stock before placing an order. I am still wondering why a company would sell a product they do not have in stock and make a customer wait two months to receive it. Cancel my order as there are other companies that have much better sales practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We are in receipt of the second response today 3/**, and acknowledge [redacted]'s disagreement with our website set-up that does not advertise stock status but our customer service contact information is listed in detail and reps are available Monday-Friday 10AM-6PM EST to answer any and all questions about products and orders, as well as to resolve any problems. At this time, we are unable to grant the request, made in the Revdex.com complaint, for a cancellation of this order as it shipped to the customer yesterday, 3/**, and is already in transit. If [redacted] no longer wants the order, he is welcome to contact us to arrange a return or exchange. The best and most efficient way to conduct all of the above transactions is to contact us directly, be it via phone or e-mail: Local: [redacted] Nationwide: [redacted] E-mail: [redacted]

Sincerely, CopsPlus Inc

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What a great way to use the internet for commerce. Look at their website, view the item you want to purchase, don't purchase on line because you don't know if it is in stock. Call them and order based on availability. If you complain about this process, CopsPlus says too bad for you, all we want is your money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 4/**/13 I ordered a Fobus ROTO Self Locking Belt Slide Holster from the Copsplus online store. When I finished placing my order it was stated that the item was on backorder for 2 weeks which turned into 1 month which turned into 2 months when I finally cancelled my order over the phone 06/**/13. I received an email conformation letter the same day. But the item was still shipped to me on 06/**/13 and was charged even though I cancelled the order and Copsplus confirmed it. My debit card charge is $39.71 on 08/**/13.Desired Settlement: I just want a hassle-free resolution to a mistake made on Copsplus' end. I didn't order it, I shouldn't have to pay for it.

Business

Response:

This order was shipped and received by the customer. If he does not want to keep the item we will gladly take it back and will pay return shipping.

Review: CopsPlus.com has promised on several occasions to deliver products I have ordered. They only send the items partially, and when I call about the whereabouts of my remaining order, they claim that the outstanding items are on back order. This has been going on for 3 months now. My first order was placed in May 2013 and my second order was placed in June 2013. I still have not received my items. My card was charged the moment I placed the online order.Desired Settlement: Delivery of all items or complete refund of my debit card.

Business

Response:

As far as I can tell this order is complete.

Ordered gloves and beanie to help keep me warm at work. I ordered the items back at the beginning of November. I did extensive research about the gloves because I do not have alot of money to spend. When I ordered the items on the site it showed no indication of the items being out of stock. Only after I made my order did I receive an e-mail showing the items in back-order. I have tried to wait patiently while our area has endured an extremely cold winter. Today I called in to check on the order and received attitude from representative [redacted]. I spoke to [redacted] who tried to be helpful by offering to sell me a different pair of gloves. In my opinion, I don't see how offering items that are not available is a good business practice.

Law enforcement is a tight knit community.

It would be my recommendation to my fellow brothers and sisters in blue to not rely on this company to protect you while you protect the streets.

Review: On 11-**-2013, I placed an order for a Picatinny rail bayonet lug mount for my Uzi. At the time of my order, I examined the web site and could find nothing to indicate that the item was not in stock. Due to a VERY negative experience in the past with a different merchant, I will never again purchase ANYTHING that is backordered. After ordering the mount, I did not receive any message stating that it was not in stock. Cops Plus emailed me a receipt which also made no mention that the mount was backordered. I should mention that this was the first time I had ever purchased anything from Cops Plus.

After one week passed with no delivery, I decided to track my purchase via Cops Plus' web site on 11-**-13 and was informed that the mount would not ship until 11-**-13. Thinking that this odd, I sent an email to Cops Plus requesting clarification. On 11-**-13, I received an email from Cops Plus informing me that the mount would not ship until MARCH of 2014. Thinking this to be an error, I immediately emailed Cops Plus asking for this to be confirmed. On 11-**-13, Cops Plus replied and confirmed that the item was backordered and was not expected until March. I immediately canceled my order.

There is absolutely NO reason why Cops Plus cannot have live inventory. Advertising an item and then not stating that it is currently out of stock is a deceptive and dishonest business practice. I understand that the Uzi is a popular firearm. However, you will not be able to convince me that the rail mount is in such high demand that you can't always have a certain number available.Desired Settlement: After reading other Revdex.com complaints about Cops Plus, I have learned that Cops Plus cannot always be trusted to cancel orders when customers request it even if they claim that they have canceled it. I will not do any further business with Cops Plus and recommend that no LEOs do until Cops Plus implements live inventory. I will be purchasing the mount from a different merchant and do not wish for Cops Plus to "unintentionally" bill my credit card in March and ship the mount to me. Furthermore, I demand confirmation from Cops Plus that my personal information has been removed from their system as I do not wish to receive any advertisements of their products or sales. I am not interested in a generic and insincere apology for my "inconvenience" nor do I care to hear Cops Plus blame the manufacturer. My complaint is not about the maufacturer, it is about Cops Plus misleading customers by indicating that an item is in stock and available when it is not.

Business

Response:

I am not sure why this complaint was entered in the first place....