Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ [redacted] came in for notary and was given type of the certificate he asked forAs a ca state certified notary , purpose is to serve the publicPlease let him know he can email me his mailing adress and I will send him full refund in certify ck $ case closedThanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Secretary of State in Sacramento rejected the documents due to them being incorrectThe notary has the letter given by the Secretary of StateHe wants to simply pass [redacted] authority and has already being reported to the Secretary of State alsoThe letter cannot be more simpler, that what he did was wrongHe should refund the money specially when is the Secretary of State rejecting the documentHe has the letter! Final Business Response / [redacted] (4000, 9, 2015/06/16) */ As I had stated in my June 3rd responseI am willing to mail his full refund certify ck once he gives me his mailing address [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youIt can be mail to my new address at [redacted] st Apt [redacted] XXXXX United States Have a great day!
Initial Business Response / [redacted] (1000, 5, 2014/05/31) */ Contact Name and Title: [redacted] ***, manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @copypacific.com Dear [redacted] has recentely become our coustomer She visited once in whileweeks prior to her last visit on satmay 17th she came in wanted to be serve right away coustomers ahead of her and left being rude , came back after hour and apologise we took care of her and she left pleasedshe came on sat may 24th my employee spent about almost an hour she was not happy the way her photo comes on her resumeThis is her file we did not design, some time their is only much we can doshe did not wanted to pay our full service fee and I wavied itshe left came back again for more resume and I explained to her that we can not do better then this she will not be happy it will be best if she can try diffrent machine at diffrent place saving her timeshe said are you kicking me outi said no I am being honest with youHer personel ego got hurt and she complain.Even my employee name [redacted] who was helping her said that her attitude towards her was abbusiveOver years our customer satisfaction is our no pirorityunfortunately in retail once in while we run into a difficult personIf she comes back with a nice attitude we will do our best to service her Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) If I appeared to be rude the previous times that I went to visit and get service it was because the first time I went in, I was told by the owner that machine I needed was busyBecause of this he told me to come back in minutesWhen I came back the machine was still busyThat's why I became upsetHe should not have given me an unrealistic time for coming back to the shop to get serviceI am a busy person as I work and go to schoolI have never had this type of service beforeBut I had wanted to give them a chance based on their good reputationThat's why I kept coming backOther times I went back to get service, I was told the same thing "that the machine I needed was busy," and to come back within minutes or an hourI would do thatTwice the machine was busyLike I said why would they give a customer unrealistic measures for getting serviceThey probably should have referred me to another copy placeAs for ***, he gives no specifics as to what language I used that would make me appear abusiveI never cursed, threatened or insulted the owner or ***Nor did I use physical threatening languageInsults, curse words, and threatening words are considered abusive languageThe owner is also being unprofessional by saying I have a big egoThat's sounds like abusive language to meI never said anything to dehumanize him or ***I was just talking about their serviceIn any case I do not plan to go back and get any service from this shopSo that both of us can be happy, he can give me back my money, I will refrain from going to his shop ever againIf he refuses I will take this matter to the Federal Trade Commission Final Business Response / [redacted] (4000, 11, 2014/06/27) */ I am sorry we cannot refund the amount,reason customer was involve in her project for minutes or so she approved every copy that came out the machine and she paid and left , then came back again to do more copies at that point I explain her that we are not able to improve further quality it is her pre-design file and quality varies from machine to machine.so she has to try different place with different machine for different resultwe truly try are best to please our customerssorry she was not happywe like to rest our casewe wish her the best
Initial Business Response /* (1000, 5, 2014/05/31) */
Contact Name and Title: [redacted], manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@copypacific.com
Dear [redacted] has recentely become our coustomer . She visited once in while. 2 weeks prior to her last visit on satmay...
17th she came in wanted to be serve right away coustomers ahead of her and left being rude , came back after 1 hour and apologise we took care of her and she left pleased. she came on sat may 24th my employee spent about almost an hour she was not happy the way her photo comes on her resume. This is her file we did not design, some time their is only much we can do. she did not wanted to pay our full service fee and I wavied it. she left came back again for more resume and I explained to her that we can not do better then this she will not be happy it will be best if she can try diffrent machine at diffrent place saving her time. she said are you kicking me out. I said no I am being honest with you. Her personel ego got hurt and she complain.Even my employee name [redacted] who was helping her said that her attitude towards her was abbusive. Over 20 years our customer satisfaction is our no 1 pirority. unfortunately in retail once in while we run into a difficult person. If she comes back with a nice attitude we will do our best to service her.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I appeared to be rude the previous times that I went to visit and get service it was because the first time I went in, I was told by the owner that machine I needed was busy. Because of this he told me to come back in 15 minutes. When I came back the machine was still busy. That's why I became upset. He should not have given me an unrealistic time for coming back to the shop to get service. I am a busy person as I work and go to school. I have never had this type of service before. But I had wanted to give them a chance based on their good reputation. That's why I kept coming back. Other times I went back to get service, I was told the same thing "that the machine I needed was busy," and to come back within 15 minutes or an hour. I would do that. Twice the machine was busy. Like I said why would they give a customer unrealistic measures for getting service. They probably should have referred me to another copy place. As for [redacted], he gives no specifics as to what language I used that would make me appear abusive. I never cursed, threatened or insulted the owner or [redacted]. Nor did I use physical threatening language. Insults, curse words, and threatening words are considered abusive language. The owner is also being unprofessional by saying I have a big ego. That's sounds like abusive language to me. I never said anything to dehumanize him or [redacted]. I was just talking about their service. In any case I do not plan to go back and get any service from this shop. So that both of us can be happy, he can give me back my money, I will refrain from going to his shop ever again. If he refuses I will take this matter to the Federal Trade Commission.
Final Business Response /* (4000, 11, 2014/06/27) */
I am sorry we cannot refund the amount,reason customer was involve in her project for 30 minutes or so she approved every copy that came out the machine and she paid and left , then came back again to do more copies at that point I explain her that we are not able to improve further quality it is her pre-design file and quality varies from machine to machine.so she has to try different place with different machine for different result. we truly try are best to please our customers. sorry she was not happy. we like to rest our case. we wish her the best.
Initial Business Response /* (1000, 5, 2015/06/03) */
[redacted] came in for notary and was given type of the certificate he asked for. As a ca state certified notary , purpose is to serve the public. Please let him know he can email me his mailing adress and I will send him full refund in...
certify ck $ 40.00. case closed. Thanks [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Secretary of State in Sacramento rejected the documents due to them being incorrect. The notary has the letter given by the Secretary of State. He wants to simply pass [redacted] authority and has already being reported to the Secretary of State also. The letter cannot be more simpler, that what he did was wrong. He should refund the money specially when is the Secretary of State rejecting the document. He has the letter!
Final Business Response /* (4000, 9, 2015/06/16) */
As I had stated in my June 3rd response. I am willing to mail his full refund 40.00 certify ck once he gives me his mailing address. [redacted]
Final Consumer Response /* (2000, 11, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. It can be mail to my new address at
[redacted] st Apt *
[redacted] XXXXX
United States
Have a great day!
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ [redacted] came in for notary and was given type of the certificate he asked forAs a ca state certified notary , purpose is to serve the publicPlease let him know he can email me his mailing adress and I will send him full refund in certify ck $ case closedThanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Secretary of State in Sacramento rejected the documents due to them being incorrectThe notary has the letter given by the Secretary of StateHe wants to simply pass [redacted] authority and has already being reported to the Secretary of State alsoThe letter cannot be more simpler, that what he did was wrongHe should refund the money specially when is the Secretary of State rejecting the documentHe has the letter! Final Business Response / [redacted] (4000, 9, 2015/06/16) */ As I had stated in my June 3rd responseI am willing to mail his full refund certify ck once he gives me his mailing address [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youIt can be mail to my new address at [redacted] st Apt [redacted] XXXXX United States Have a great day!
Initial Business Response / [redacted] (1000, 5, 2014/05/31) */ Contact Name and Title: [redacted] ***, manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @copypacific.com Dear [redacted] has recentely become our coustomer She visited once in whileweeks prior to her last visit on satmay 17th she came in wanted to be serve right away coustomers ahead of her and left being rude , came back after hour and apologise we took care of her and she left pleasedshe came on sat may 24th my employee spent about almost an hour she was not happy the way her photo comes on her resumeThis is her file we did not design, some time their is only much we can doshe did not wanted to pay our full service fee and I wavied itshe left came back again for more resume and I explained to her that we can not do better then this she will not be happy it will be best if she can try diffrent machine at diffrent place saving her timeshe said are you kicking me outi said no I am being honest with youHer personel ego got hurt and she complain.Even my employee name [redacted] who was helping her said that her attitude towards her was abbusiveOver years our customer satisfaction is our no pirorityunfortunately in retail once in while we run into a difficult personIf she comes back with a nice attitude we will do our best to service her Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) If I appeared to be rude the previous times that I went to visit and get service it was because the first time I went in, I was told by the owner that machine I needed was busyBecause of this he told me to come back in minutesWhen I came back the machine was still busyThat's why I became upsetHe should not have given me an unrealistic time for coming back to the shop to get serviceI am a busy person as I work and go to schoolI have never had this type of service beforeBut I had wanted to give them a chance based on their good reputationThat's why I kept coming backOther times I went back to get service, I was told the same thing "that the machine I needed was busy," and to come back within minutes or an hourI would do thatTwice the machine was busyLike I said why would they give a customer unrealistic measures for getting serviceThey probably should have referred me to another copy placeAs for ***, he gives no specifics as to what language I used that would make me appear abusiveI never cursed, threatened or insulted the owner or ***Nor did I use physical threatening languageInsults, curse words, and threatening words are considered abusive languageThe owner is also being unprofessional by saying I have a big egoThat's sounds like abusive language to meI never said anything to dehumanize him or ***I was just talking about their serviceIn any case I do not plan to go back and get any service from this shopSo that both of us can be happy, he can give me back my money, I will refrain from going to his shop ever againIf he refuses I will take this matter to the Federal Trade Commission Final Business Response / [redacted] (4000, 11, 2014/06/27) */ I am sorry we cannot refund the amount,reason customer was involve in her project for minutes or so she approved every copy that came out the machine and she paid and left , then came back again to do more copies at that point I explain her that we are not able to improve further quality it is her pre-design file and quality varies from machine to machine.so she has to try different place with different machine for different resultwe truly try are best to please our customerssorry she was not happywe like to rest our casewe wish her the best
Initial Business Response /* (1000, 5, 2014/05/31) */
Contact Name and Title: [redacted], manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@copypacific.com
Dear [redacted] has recentely become our coustomer . She visited once in while. 2 weeks prior to her last visit on satmay...
17th she came in wanted to be serve right away coustomers ahead of her and left being rude , came back after 1 hour and apologise we took care of her and she left pleased. she came on sat may 24th my employee spent about almost an hour she was not happy the way her photo comes on her resume. This is her file we did not design, some time their is only much we can do. she did not wanted to pay our full service fee and I wavied it. she left came back again for more resume and I explained to her that we can not do better then this she will not be happy it will be best if she can try diffrent machine at diffrent place saving her time. she said are you kicking me out. I said no I am being honest with you. Her personel ego got hurt and she complain.Even my employee name [redacted] who was helping her said that her attitude towards her was abbusive. Over 20 years our customer satisfaction is our no 1 pirority. unfortunately in retail once in while we run into a difficult person. If she comes back with a nice attitude we will do our best to service her.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I appeared to be rude the previous times that I went to visit and get service it was because the first time I went in, I was told by the owner that machine I needed was busy. Because of this he told me to come back in 15 minutes. When I came back the machine was still busy. That's why I became upset. He should not have given me an unrealistic time for coming back to the shop to get service. I am a busy person as I work and go to school. I have never had this type of service before. But I had wanted to give them a chance based on their good reputation. That's why I kept coming back. Other times I went back to get service, I was told the same thing "that the machine I needed was busy," and to come back within 15 minutes or an hour. I would do that. Twice the machine was busy. Like I said why would they give a customer unrealistic measures for getting service. They probably should have referred me to another copy place. As for [redacted], he gives no specifics as to what language I used that would make me appear abusive. I never cursed, threatened or insulted the owner or [redacted]. Nor did I use physical threatening language. Insults, curse words, and threatening words are considered abusive language. The owner is also being unprofessional by saying I have a big ego. That's sounds like abusive language to me. I never said anything to dehumanize him or [redacted]. I was just talking about their service. In any case I do not plan to go back and get any service from this shop. So that both of us can be happy, he can give me back my money, I will refrain from going to his shop ever again. If he refuses I will take this matter to the Federal Trade Commission.
Final Business Response /* (4000, 11, 2014/06/27) */
I am sorry we cannot refund the amount,reason customer was involve in her project for 30 minutes or so she approved every copy that came out the machine and she paid and left , then came back again to do more copies at that point I explain her that we are not able to improve further quality it is her pre-design file and quality varies from machine to machine.so she has to try different place with different machine for different result. we truly try are best to please our customers. sorry she was not happy. we like to rest our case. we wish her the best.
Initial Business Response /* (1000, 5, 2015/06/03) */
[redacted] came in for notary and was given type of the certificate he asked for. As a ca state certified notary , purpose is to serve the public. Please let him know he can email me his mailing adress and I will send him full refund in...
certify ck $ 40.00. case closed. Thanks [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/06/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Secretary of State in Sacramento rejected the documents due to them being incorrect. The notary has the letter given by the Secretary of State. He wants to simply pass [redacted] authority and has already being reported to the Secretary of State also. The letter cannot be more simpler, that what he did was wrong. He should refund the money specially when is the Secretary of State rejecting the document. He has the letter!
Final Business Response /* (4000, 9, 2015/06/16) */
As I had stated in my June 3rd response. I am willing to mail his full refund 40.00 certify ck once he gives me his mailing address. [redacted]
Final Consumer Response /* (2000, 11, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you. It can be mail to my new address at
[redacted] st Apt *
[redacted] XXXXX
United States
Have a great day!