Copyfax of Central Florida, Inc.

We
have had the pleasure of providing janitorial services to *** *** business since without any complaint to speak of, that is why it
comes as a shock that we would receive a complaint through Revdex.com with regard to a
special service that was provided to ***
*** home rather
that to directly reach us with any concerns he may have had as we always make
ourselves available as a business standardFor
this particular service shortly upon his request by calling into our office, *** *** was provided with a quote by CleanNet and we
were consequently contracted to provide a detail clean to his
vacant homeThe service was scheduled to be completed on 10/30/by
one of our best cleanersAnd as is protocol the Quality Assurance
representative followed up with *** *** satisfaction of the service on
the following day *** *** at this time expressed some areas of
concern which were immediately address by dispatching the site
supervisor on Monday November 3rd, 2015, to identify any areas that
may have not met his satisfaction. Upon this inspection by
the site supervisor, he told *** *** that the cleaners would return at the
time of his convenience to complete the areas that were of concern, *** *** informed
the site supervisor that Thursday or Friday of that week worked best, but to
contact him to confirm the timeThe field supervisor contacted *** *** to
confirm that time for the service on Wednesday at noon and then later in
the evening and there was no answer from *** *** (he left voice messages both
times)Then the site supervisor tried calling *** *** on Thursday both
during the daytime and evening and still no answer both times leaving a
messageThe following week the Quality Insurance representative from our
office that assigned the service, tried several times to contact *** *** via
phone and email to no availDue
to the lack of response from *** *** , we dispatched out the Quality
Assurance representative on 11/13/to his business location to be able to
reach him and discuss this further as well as to confirm that the office
janitorial services were to his satisfactionUpon this visit we were still
unable to be in contact directly with *** *** since he was out of the
countryWe were however able to verify the office janitorial services at the
business were satisfactory upon a complete inspection by the Quality Assurance
representative and by confirmation from *** *** business’ co-owner *** *** At
this time we have been asked to reach *** *** by *** *** to discuss the
home cleaning, upon his return from his travels on 11/19/to further discuss
the issue at handWe have been very diligent to try to rectify *** ***
concerns and have only be halted in doing so because of the inability to reach
him

Copyfax is right there for you if you wish to buy new equipment but...when you're on a maintenance contract with them get ready to get pushed aside Whenever we have problems with our copier (and there have been a few) they make you wait for weeks without any communication to let you know where the part is, when it will arrive etc You have to keep calling their office to find out what's going on The front office girls will promise you again and again that someone will call you with a ETA......nobody ever calls you back We're waiting for our contract to expire so that we can obtain better service and support from another vendor