Copywriting Plus

We have a breakdown of communication based on a belief that hasn't been corroborated. Yes, ** *** did call last week regarding the leak in his AC system. However, we do not have any record of him coming back for the free check up following the initial service. He speculates he
was told it needed a 'front seal.' If the front seal of the compressor is leaking, replacement of the compressor would be needed. The cost to perform this service, which was communicated with *** *** was $to include replacement of the compressor, expansion device, accumulator, applicable orings and evacuation and recharging of the system. However, as there isn't a record to confirm this, we invite *** *** back to see if we can still see any of the leak detection dye that was injected in the system a year ago. We apologize for any ill will perceived by *** ***. Seyfer Automotive***

Tell us why here...***,Once again, we would be happy to help you and inspect your vehicle for the AC system to identify where the leak is. You can not watch as we perform the tests. However, IF/when we find the leak, I will be happy to demonstrate or show you so you can witness it with your own eyes and ***'t question our analysis. Please call *** at *** for schedule an appointment the week of September 11-15. We are able to inspect it between 8am-530pm avoiding the noon time hour while our techs at lunch. Thus, we can make the appointment up to am or again at pm. Seyfer Automotive

Complaint: ***
M
I am rejecting this response because: if you will check your records, there were names on the letter sent to you, mine, my mothers and *** ***, and all three of us talked to your company during the time of this incident*** was the one who arranged for the car to be towed and then my mom called back to pay the billYour record therefore appear to be inaccurateYour response did not even address the real issueMy car came into your shop in drivable condition and had to be towed out due to your negligenceI have a written statement from the shop that repaired my car, a shop that repairs only import cars unlike your shop, stating that in all the years they have been in business they have never seen this part break on a VW PassatThe fact that my car was low on oil had nothing to do with you breaking the partPoor response that did not even address the issueI am going to pursue this legallyPlease leave this complaint open and unresolved to my satisfactionVery disappointed in your response that was all smoke and mirrors and did not even address the issue
Sincerely,
*** ***

We have concerns with this complaint. We were not contacted directly by this customer. There are considerable details that are left out regarding the conversations that took place with our service manager and Ms [redacted]. The condition of the vehicle and the obvious lack of maintenance was a major...

issue. We provided a good faith estimate to do further inspection in accordance with Colorado Motor Vehicle regulations. The customer declined that work. We have considerable documentation and would welcome the assistance of Revdex.com in resolving this. The letter we received from a third party who was never involved in the transaction was disparaging, inaccurate and demonstrated that he was not aware of the details of the situation. The request to cover the repair necessary to replace the oil filter adapter is not reasonable. Anyone would have been forced to do the same thing we did to resolve it. This problem is a pattern failure with VW and is well documented on the internet. It is also very likely that the lack of oil in the engine when it arrived at our shop and or failure to follow VW procedure the last time the filter was changed contributed to or caused the plastic filter cover to seize in the plastic housing.

Monday, April 09, 2018We received your letter and copy of the [redacted] complaint dated April 3rd . The [redacted] had discussed this matter with me, so I will you our understanding and explanation.The [redacted] made purchase of the 2014 vin —[redacted] with us on August 27, 2016 with miles being...

just over 19k.Prior to purchase, the [redacted] viewed and test drove the vehicle where it was displayed properly as a remarketed manufacturer's buyback vehicle. We did explain that the buy back by the company was for warranty issues concerning an exhaust smell in the cabin that the prior owner had reported. Repairs had been done by the original selling dealer for this matter.Prior to display and sale, we had done inspection of the exhaust AS well as a  inspection of the vehicle as we normally do with all our vehicles. No smell issue was found by my staff. No issue existed at the dame the [redacted] test drove the vehicle prior to purchase. And, at purchase and subsequently to present day, no issue has been reported by the [redacted].When the [redacted] approached us in March 2018, the MKX had roughly 36k miles.At the time of purchase, the MKX's service history' and status as a reacquired vehicle by Ford Motor Company was again verbally explained to the [redacted]. The [redacted] both acknowledged this by signing and receiving and history of repairs as required by Ford of it's 'Texas Reacquired Vehicle Disclosure and Warranty Notice'. Copies of these signed documents are attached.Our point being is that the [redacted] made fully aware of the vehicle history and status prior to and at purchase. The dealership made no false statement, nor did we hide my facts from the [redacted].As to the vehicle itself when we discussed this in March, [redacted] reported that they have no issues with its  and no exhaust smell ever up. The vehicle was in good working order.When we discussed the matter, the [redacted] relayed having present financial constraints upon them from Mr. [redacted] not being able to work due to an injury he has. They decided to attempt to sell the MKX for what they hope would be more than their present payoff balance with Ford Credit They attempted to do so with another dealer. The offer they received was less than pay off and they attest this stems from thecar's status as reacquired vehicle. After this attempt with another dealer, this is when tie [redacted] contacted us. They wished for us to buy the vehicle back at or near the payoff amount. This complaint adds the down payment they had made at the time of purchase.Again, we did make the [redacted] aware of the car's history and status at the time of purchase, and have that acknowledged with their signatures. The car is not problematic and performs properly. We see a dealer that prides ourselves in servicing and standing behind what we sell and how we sell. Our as a dealer and record of customer satisfaction will attest to this.In our March discussion, Mrs. [redacted] relayed that they had received settlement money for Mr. [redacted] injury which they bad elected to use to payoff Mr. [redacted] truck. She said that they expected more expenses to follow and had decided to try to sell theWhile we are sympathetic to the [redacted] situation, and we do value them as long  customers, we can only appraise their vehicle to repurchase at what we deem to be fair. It does not become our burden to beer for any shortcomings in their finances. Politely, this is the same  we gave to the [redacted]. Presently, the Ford Credit balance for the MKX is near $19,800. Kinsel Ford Pleasanton

Complaint: [redacted]
I am rejecting this response because:We were told that this was a 1 person Owner and that is was Reposed by Ford (this is why we understood that it was a buy back from Ford)! We were never showed a “Carfax” which would have showed otherwise! If we would have known that this car was marked a “Lemon” and the Title is marked as a “Salvage” Title, we would have never purchased it! Due to this we will never be able to sell it or trade it in! We’ve already been told by 5 Dealers (including a Ford Dealer) that there is nothing they can do and they won’t take it!I will not settle for what he’s trying to do to us!
Regards,
[redacted]