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Coral Island Vacations

725 W Sr 434 STE E, Longwood, Florida, United States, 32750-5157

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Reviews Vacation Certificates and Vouchers Coral Island Vacations

Coral Island Vacations Reviews (%countItem)

Constantly being harassed for more money!
Constantly being harassed for more money! Originally purchased package back in 2016 and then due to health issues have not been able to take advantage of package. Company calls and wants more money to extend. We have tried to cooperate and paid for additional extensions but have been miss lead on time frames and expire dates. Due to continued health issues we will not use the package and requesting a refund.

Desired Outcome

Full refund of all monies paid.

Coral Island Vacations Response • Dec 02, 2019

Mr. did purchase a vacation package from us in September of 2018 with the specific conditions of 12 months to book and 24 months to travel. In December of 2018, Mr. wanted to travel to Cabo San Lucas and during the booking process, we realized that he was an owner at the resort where he would be staying, which nullifies the promotional offer for Mexico, so we replaced Cabo San Lucas with Punta Cana in his vacation package.

At that time, we activated his trip with our travel partners, Take 3 Nights, which gave Mr. a trip for 4 days and 3 nights at his choice of over 40 destinations and after he took that trip, he could choose to take another 4 day, 3 night vacation or a cruise for 5 days and 4 nights.

We spoke with Mr. in July of 2019 and reminded him that he had to book his trips by his expiration date of September 13, 2019, so he was aware that his time to book was running out. While it's unfortunate that Mr. chose not to utilize the trips in his package, we cannot refund packages that expired over a year ago, especially since we activated his trip with Take 3 Nights, which cost us money.

As a sign of good faith, and to show Mr. that he is a valued customer of Resort Save, we will allow him to book his trip to Punta Cana all the way to the end of his travel period, September 13, 2020.

Customer Response • Dec 03, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
As stated prior my wife has had numerous health issues that have kept us from utilizing this package. I have stated this in all of our conversations with them. Their response is always for more money we can extend your package. I actually signed up for this package back in 2016 and extended once due to the medical problems. Now due to the present age of myself and my spouse we do little or no travel primarily due to health reasons! The original primary reason I was interested in the package was that my daughter is a member of a resort called Villa Del Parmar in Cabo and we wish to spend some time down there with her. Unfortunately we found out after the fact that she had listed us on her contract and that vetoed the opportunity to go there. The company made contact with me today and used all of the prior ploys to get me to invest more money and told me if I didn't take this offer that I would lose the whole package. Jonathan the representative said that I must be either rich or stupid to let that happen.

Coral Island Vacations Response • Dec 16, 2019

Unfortunately, I cannot refund a customer money on a package past the book by date, which was 3 months ago, especially when the customer utilized part of the package, Take 3. This would be akin to someone wanting their insurance company to refund them their annual premium because they did not file a claim during the year, but did utilize the road side service program.

We can continue to offer Mr. a trip to Mexico and would be happy to reactivate his package with Take 3, at our expense. This is good for 4 days and 3 nights at any 1 of 42 destinations in the US as well as a second trip, good for another 4 day and 3 night land stay or 5 day, 4 night cruise.

Customer Response • Dec 17, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
As expected unfortunately, my request for a fair settlement has been addressed with more rhetoric. They state that I "utilized" Take 3 which is untrue. I did make one attempt to schedule a vacation time in California and requested certain time and date Representative put me on hold and then the phone went dead. I would expect a return call but never heard from him again. Any other conversations with them were to negotiate how much I should spend to extend time to use package. The company claim's out-of-pocket expense for Take 3 and I acknowledge that but I suspect it is not a significant amount My experience with Take 3 has been similar as experience with the company. I would be willing to settle for monies invested less their unfortunate out-of-pocket expenses. I have not utilized one portion of the package and have requested what I think is fair. I thought their analogy of using the insurance premium fit well with their strategy knowing that insurance companies are famous for not wanting to pay for claim's! It's also interesting to me that a reputable company would be willing to at least acknowledge that the monies have not been used for any expenses other than Take 3, and a fair refund of unused monies is a viable Solution. It appears that the most important thing for them is to keep money that has not been utilized for any travel. I strongly urge that we come to a fair and equitable settlement and move on! Bypassing all continuing exchanges of information that is he said, she said.Thank you in advance for your understanding.

Coral Island Vacations Response • Dec 23, 2019

Our business model is one where time share developers pay us money to send them qualified tours. The money we receive from vacation package is used to pay for marketing, sales, overhead and administrative tasks, such as responding to complaints customers file with the Revdex.com. The only profit we see is when our customers take their trips, which is why we even encouraged Mr. to travel when he called in and spoke with one of his agents. While Mr. thinks that we are like an insurance company and try to withhold services from customers, we want our customers to use as many of their trips as possible as it benefits us. We have refunded Mr. his activation fee for Take 3 and are willing to extend his package for another 12 months, which is a value worth the amount he originally paid us. We value him as a customer and hope that he choses to utilize the trips he purchased from us.

I signed up with this timeshare company for discounted vacations, with intent to view the entities timeshare/ facilities while vacationing. I have a print out of my vacations. I had a 2 room at Laredo Mexico and when I called to book they said I would have to purchase the 2nd room the company no longer offers the 2nd room, ( needed 1,000.00+ for second room) said no way was I paying that, hung up mad. Next time went to book and room asked about it said up to 4 planned for me and my kids this time, and they said I would have to purchase another room as my 2 older girls 20, 22 were adults, and would need to get another room, I said no, I have always traveled with my kids, they have 2 queen beds we would be fine, they said no the company doesn't allow 3 adults? in a room?
I want my full refund back, asap so I can make my reservations with another company! they are scammers!!!!!!!!!!!!!!!!!!!!!!!!!
Product_Or_Service: discounted vacations
Account_Number:

Desired Outcome

Refund full refund!!!!!!!!!!!!!!!! and nothing to do with them anymore, and even they should be looked at closer for fraud!!!!!!!!!!!!!!!!!!!!!

Coral Island Vacations Response • Sep 30, 2019

When Mrs. M purchased a vacation package from us over a year ago, our resort partner in Loreto, Mexico was running a special where customers get a second room free for qualifying adults. Unfortunately, the resort ended that special in May of this year, which impacted many vacation packages that had been previously sold. Mrs. M had originally asked to switch the bonus room from Loreto to Cabo, which was not possible. Also, all promotional offers for the all-inclusive resorts in Mexico are good for 2 adults and 2 children under the ages of 12, which was explained to her during sales and verification and when she called into customer service as well as clearly stated on our website. https://***.com//#/places/cabo-san-lucas

Since Mrs. M wanted to travel to Cabo with 4 people over the age of 12, additional costs would apply. Our mini vacation packages are valid for 1 year and her package has expired, but since she couldn't use the AI portion of her package for Cabo and Loreto, we are willing to refund her the $398 she paid for those destinations and allow her to take the domestic trips included in her package until 9/11/2020.

Customer Response • Oct 02, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
They stated I knew that it was for 12 and under for children, I have three girls and that's who I travel with. They mentioned I only had a year to use it however I have paperwork showing I have two years. I can send over with notes on it showing I have tried to work with them, however they continuously just want to add more money
to my package.

Coral Island Vacations Response • Oct 16, 2019

Mrs. M was told during the sale and the verification process that the all inclusive trips were good for 2 adults and 2 children under the age of 12. She was never told that she could bring her adult children as we could not fulfill such a request without paying for the upgrade ourselves. Mrs. M was also told that she had 12 months to book her trips, per state law. As a valued customer, we allowed her 24 months to take all of her trips. As another indicator that we value Mrs. M as a customer, we are willing to refund her price she paid for the all inclusive portion of her package and still allow her to take her domestic trips, which is still a fantastic deal.

Customer Response • Oct 17, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate your involvement with this however I do not accept their offer. One I have the paperwork that I sent you that it shows I have two years to use the package deals, and not one year as they are stating please ask them to review their own paperwork that they sent to us. Second I was told that it was for up to four people. If there are two beds in a room why would they care if it is a one-year-old or a 15 year old in that bed. I tried numerously to work out something with them on a few deals however there roadblocks each time I tried to book and was asked just to purchase extra rooms. I'm sorry I don't trust this company I do not have any desire to ever purchase a timeshare through this company at shady as they have been already.
It would be a waste of their time and my time to even think by my travels there I would purchase from them I will stick with the timeshare companies that I currently have purchased with.

Horrible nasty property. Fraudulent representation
Bought vacation package $614.00. The hotel was nasty , old, foul odors and mildew. The room number was written with black sharpie. I had to pay out of pocket for a whole other hotel for my stay. Don't get trapped. Wyndham will never be on my list ever. No refund either. Don't trust your families vacation to their rip-off scheme. Then they have the nerve to ask you to pay more money to book better place with them and not a 3rd party, when they are the third party. Wasted money.

Desired Outcome

Refund my money.

Coral Island Vacations Response • Sep 05, 2019

Mrs. Robinson did purchase a mini vacation package from us in May of 2018 and then took a trip to Orlando in August of 2018. It's very unfortunate that Mrs. Robinson had a bad experience on her trip and we wish that she would have informed us of her bad experience after it happened, or while she was on her trip, so that we could have rectified the situation right away. The hotel this specific tour vendor was using at the time received a lot of complaints so we stopped using this tour vendor until they switched hotels.

It is impossible for us to refund a charge from 16 months ago but we do want Mrs. Robinson to have the vacations that she paid for so we will fully extend her package until 9/5/2020. She can take all of her vacations, including Orlando again, where we will send her to Summer Bay by Exploria Resorts. She can also take her All Inclusive trips to Mexico as well as visit some of our new destinations in Hawaii or California.

Customer Satisfaction is our number 1 priority, so we wish we would have know about this issue sooner than a year later.

Deceptive sales practices providing pricing and services verbally with only high level confirmation of the agreement via email
2017 Purchased a vacation package thru Royal Bahamas
04/02/2018 I received a call from Resort Save indicating that I had not used my vacation package and inquiring as to why I had not used this package. Since their goal was to get vacationers to these locations to participate in the time share information meetings, they wanted to offer me a new package that included the locations in my original package with 2 years to travel. If I could not travel within those 2 years, I could extend the package for another $79 so I would not loose my investment.

A call in March/2019 inquiring why I had not taken advantage of the vacation packages and provide an additional 18-24 month extension. This would only cost me ~$900 and after that time period I could further extend the package for a $149 fee. I indicated that this sounded like the same offer I did back on 04/02/2018. The representative checked the records and indicated that my time had not expired.

On 06/19/2019
I got another call inquiring why I had not used my vacations and that now my time to book my vacations had expired. They indicated that I could get a VIP membership which would upgrade me to 5 star properties and that they would include a 24 month grievance extension. This would be at a cost of ~$900 with the ability to extend further with a one-time $149 fee with free exchanges. I indicated that I had already had the ability to extend my package was for travel to 04/2020 and I had the ability to further extend the travel package for ~$80. They indicated that I had to book within 12 months and that it would have been $79 per vacation to extend. This was not what was discussed when I purchased in 04/2018. He indicated that event though I had 24 months to travel that I only had 12 months to book. I indicated that I had not received any information on the 12 months to book. He indicated it was on the website T&Cs. I also never received any reference to the T&Cs in my email confirmation nor verbally. He additionally referenced that that sale was actually done by a 3rd party and he was with the resort directly. However my receipt came from ***@***.com and ***.com would appear on the charges. He also had all of my account information and even my credit card information from the 04/2018 sale of the package, so they are clearly aligned and using the 3rd party as a mechanism to avert the verbal terms of the sale.

It actually says: https://www.***.com/terms/
8. This offer expires 12-months from date of purchase, unless otherwise stated at time of purchase. This offer may be extended in 6-month increments, for a fee, by calling customer service

9. Reservation requests for domestic destinations require a minimum of 45-days advance notice. Reservation requests for international destinations require a minimum of 60-days advance notice.

My receipt indicates 24 months to travel

Desired Outcome

Refund $694 for the package purchased on 04/02/2018 which indicated that I had 24 months to travel and could extend the travel package with a $79

Coral Island Vacations Response • Jul 04, 2019

The package Mr. Lehan purchased on 4/2/2018 was valid for 12 months from the date of purchase whereby Mr. Lehan could travel for up to 24 months (because of the level of package he purchased) if the reservations were made within the first 12 months. The verbiage in the invoice that was sent to Mr. Lehan didn't explicitly call out twelve months to travel but it did provide him with log in instructions for our website, which contain the terms and conditions which clearly spell out the requirement to book reservations within 12 months. (https://***.com//#/terms )
Additionally, we sent Mr. Lehan an email on September 29th informing him that his package expired in 6 months and needed to book his reservations accordingly. Mr. Lehan read that email on September 30 at 5:33 PM, and 5:49 PM. He also reread that email on June 19th, the day he filed this complaint.
On December 28th we sent Mr. Lehan an email informing him that his package was expiring in 3 months but he did not open that email until June 19th, the day he filed this complaint.
We also called Mr. Lehan on 7/6/2018 encouraging him to travel, as well as on 2/14/2019 when he said he was renewing his passport but had not selected a travel date yet.
We made a concerted effort to get Mr. Lehan to travel within the first twelve months of package ownership but he did not take us up on those offers.
As we are in agreement that the verbiage on the package he purchased on 4/2/2018 could have been clearer, we have refunded Mr. Lehan the package price of the package he purchased on 6/24/2019 and will allow him to still book and travel until 4/2/2020, thereby giving Mr. Lehan the package he thought he had originally purchased. As we are in the business of sending people on vacations, we again encourage Mr. Lehan to book his travel plans with us.

We "won" a trip on a radio show but it turned out it was a scam to sell timeshares.We want our $299 we paid to cover the "taxes on the trip"
Around Dec. of 2019 I answered a radio show contest the was to result in a vacation to the winner. I won and in speaking to the agent on the show I could pick any of 5 locations. They said the room charge would be covered at the location but I would have to pay for the flight. They said the value of the trip did not include the tax for which they asked for $299. We were going to the Bahamas. When we tried to book the trip in June (as it takes time for hospital workers to get cleared for vacation based on the # of employees) we were told it applied for two resorts. The Tiano and Flamingo Bay. When we said we wanted to go to Taino we were told this was an All Inclusive and there would be an up charge of $150. They took our credit card # and said the All Inclusive details would be outlined by the hotel prior to check in. I in fact called the Bahamas and neither hotels were or ever had been all inclusive. I put a stop on the charge but when I complained they said that was another dept who would contact me in 10 business days, when it in fact would have cleared in 6. Then we got a "confirmation" that confirmed our stay and the mandatory requirement for both a two hour seminar and a credit card they can run and confirm our income and credit rating. At no time were we told it was a timeshare deal as we already own one and if you don't attend you will be charged an adjusted rate at check out. This is blatant misleading fraud and needs to be stopped. I have seen previous complaints on this "marketing firm: and there seems to be a repeated theme. The answers and excuses they respond back are just blatant BS. This has to be stopped and they should be forced to return people their money as it is fraud and false advertising. We want our money back. Period.

Desired Outcome

They should return our money, be forced to disclose they are selling timeshares up front and not be able to process money until the person agrees to interest in a timeshare.Period.

Coral Island Vacations Response • Jul 04, 2019

We value all of our customers, including those who claim we are a scam like Mr. Pena. Our job is to send qualified travelers to timeshare presentations in exchange for discounted travel. In fact, we send over 5,000 people a year on discounted trips, many of whom become satisfied time share owners.
During the verification process when Mr. Pena purchased the package, he was told that this was a time share promotion, as required by law. Mr. Pena also signed a verification text message (attached) that was sent to him with a link to our terms and conditions (https://***.com//#/terms ) that clearly states that this discounted travel offer is for the purpose of time share solicitation.
When Mr. Pena called in to make a reservation for the Bahamas, his girlfriend was on the line and she did not speak Spanish so Mr. Pena had to translate for her, which may have caused some of the confusion for him. On the call, Mr. Pena's girlfriend could be heard requesting an all inclusive resort and they were told that we offered two properties, The Tiano and Flamingo Bay and that The Tiano was an upgrade because it was nicer but it was not all inclusive. Mr. Pena wanted to know again if the resort was all inclusive and the agent told him he could call the resort directly to see of they offered all inclusive options. At the time of booking the agent told Mr. Pena that he was required to go on a time share presentation and sent Mr. Pena a booking receipt, which includes the terms and conditions and the fact that customers are required to go on a time share presentation. At the time of paying for the booking, Mr. Pena was sent another text message that he signed, again with a link to our terms and conditions that state the offer of discounted travel is in exchange for a time share presentation.
At no point have we his the fact that time share presentations are expected from a customer when they travel. After Mr. Pena read the booking letter and realized that he had to take a time share presentation, he called in to complain so we refunded him the upgrade fee he paid for the Bahamas and then switched him to a promotion that we offer called Take 3 Nights whereby a customer gets a trip good for 4 days and 3 nights at one of any 40 destinations in North America (including the Bahamas) and a bonus offer of another 4 day, 3 night stay OR a 5 night cruise.
We addressed Mr. Pena's concerns and gave him what he asked for, a trip to the Bahamas that does not require a time share presentation. As we've already activated his package with Take 3 Nights, we cannot refund Mr. Pena his money. It now appears that Mr. Pena wants to travel at our expense and is trying to scam us, when we've clearly communicated with him our business model at least three times during the process.

They changed time for taking trips and number of adult family members agreed upon on the phone. No contact info for 3 days and then incomplete.
*** called on May 19, 2018 about a vacation pkg. My account # ***. I paid $944.00 with a credit card on May 19, 2018. I discussed with representative, *** the details for over an hour as I didn't want any hidden surprises later. The vacation was for myself and 3 adult children under 29. I was to get 8 trips and could take 1 a year if I chose. I did not need to start planning them until the next year as I had 12 months to book one from May 19, 2018 and then 18 months to take it after booking. We talked about this as I only have summers for vacation being a teacher and only go on one vacation a year.
I did not receive any written information and then it was an email on May 22 at 1:41pm (enclosed). This was past the 3 days to cancel. The information only told about the locations of the resorts. During the phone call, California was given as a option for the open vacation but was not a choice on the written email. California was the next trip my adult children and I were going to take. The number of people for each trip was not listed on the email. All 8 trips were listed and my 12 months to book my first trip. I did not do anything then as I was not planning to go on a trip until the summer of 2019 and I could book in May 2019 according to my conversation on the phone. I asked them to send me written details in the mail also, which I did not receive.
I called on March 28, 2019 to start planning my first trip. I had been told I had to take one of the Florida trips before I could use the open destinations. I was checking on which town in Florida to plan where I could book our first trip. I was then told by *** most of the open destination trips were for only 2 adults. The first lie from the sales talk. They were going to check the recording and get back to me. *** left a message to call her. When I called back *** was busy. The representative that day keeps telling me I was told the Mexico trip was for 2 adults and 2 children under 11 and I hadn't asked about the rest. Second lie, I had signed up for another room in Loreto for adults but now this could not be for my adult children only other adults. The initial sales call all I talked about was that I would be taking these trips with my 3 adult children.
Third lie, I was suppose to be able to give the trips to other people so I had talked about my adult children taking some of them. Now they tell me that they need to be 30 and meet income qualifications. Before they just needed to listen to a resort sales presentation on their trip as I had already qualified for the trips and paid for them.
Fourth lie, now they tell me that I had 12 months to book all the 8 trips and 18 months to take them all from May 19, 2018. I stated during the sales presentation about taking 1 a year and they would last me lots of years. I also said I wouldn't be taking the first trip until possibly the summer of 2019.
I talked to the manager, *** on April 29, 2019. She was going to review the tape of the telephone conversation and made arrangements to call me May 2 at 6:30am. No call and I called later and she was not in. I called on May 3 several times *** is not in. I asked for their address and a copy of the sales recording in its entirety. I feel they may only take parts of the tape that state their point. Told me they will leave a message for ***. It is very hard to make contact with *** as they are only available Monday- Friday 9-5 EST and I work 7:30-6 CST. Yet their initial sales call was on a Saturday.
I spent the length of time on the initial sales call so I understood the terms and they knew what I was expecting. I asked numerous questions and was told what I wrote in this note. During the initial sales presentation they did not dispute the time period, possibly over 8 years I stated I could take the vacations or taking myself and 3 adult children on the trips. I never would have booked this vacation pkg. with the terms they are describing now.

Desired Outcome

I would like a refund of the purchase price $994.00. I will need the refund in a different way as I am no longer using that credit card. There has been too many lies and things keep changing every time you talk to ***. The company is out nothing as I did not plan or take any vacations with them. I am filing this complaint today as *** is not getting back to me promptly. I feel like they are dragging it out so then they can say your time is up and can't do anything.

Coral Island Vacations Response • May 20, 2019

We agreed to refund Mrs. on May 9th, via check.

Company lied about age requirements when selling me the package. When trying to book, told that I was too young (26)
Contacted by this company on 6/7/2018 regarding a vacation package. I told the rep all of my demographic information, and he stated that I would be able to go on all of my trips without an issue. The only stipulation was that I would have 12 months to book and 18 months to travel.
I called to book the Cancun trip in Feb 2018, and I was told that I had to be at least 30 years old to go. The rep, ***, told me that, because they changed the requirements without notifying me, he would refund the Cancun money (not the payment for the entire package). Surprisingly, he did.
I called back in March of 2018 to book the Daytona Beach trip. I told them the demographic information again of myself and the person I would be bringing with me. I was told that everything was okay and I would receive the travel information later via email.
In April of 2018, I received a call stating that I would not be able to go on the Daytona Beach trip because my companion was too young, even though he was 26, an "accepted age" according to the initial salesperson.
At this point, I called for a refund, stating that the requirements advertised to me at the time of purchase were not the same as the requirements at the time of booking for two of my trips. The same rep, ***, stated that the refund I received earlier was for the inconvenience of the requirement change. This was not what he stated at the time of the refund. He said the refund was for the Cancun trip specifically and had no bearing on the other trips.
I paid $400 for trips that I am not able to go on, despite following all the "rules" and meeting the "requirements". This company is despicable and say whatever they must to get the consumer's money.

Desired Outcome

Refund of $398 charge for vacations that I could not go on because the "requirements" had changed between time of purchase and time of booking. I received no notice of these requirement changes and could not take any action.

Coral Island Vacations Response • May 20, 2019

This issue has been resolved through the Department of Agriculture.

Customer Response • May 22, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
Though I reported these issues to the Florida Department of Agriculture and Consumer Services, I never received any notice that they had done anything. I only received a letter from them acknowledging that my case had been opened and that they had contacted the business with my complaint. The letter said that the FDACS could only wait for a response from tr business. I have not been informed of any response or responsive action from the company.
I have also not received a refund from the company for the fraudulent vacation packages that they have restricted me from using.

Coral Island Vacations Response • Jun 05, 2019

Document Attached***
Attached are screen shots from our merchant account reflecting the refunds we processed for Mrs.. If the money has not hit her account, we recommend she contact her bank as the money is no longer in our account. Below are the dates and amounts of the refunds.

2/27 - $236.00
5/22 - $398.00
5/23 - $25.00
5/31 - $45.00
6/1 - $45.00

This company sales vacation packages; however, the information the provide during the sale does not actually compute when going to use the service.
This company sales vacation packages; however, the information the provide during the sale does not actually compute when going to use the service. When purchasing the package, incentives were given such as free transfers, extended time to use the package, ability to purchase even more time to use the package. However, when calling to try and extend not only did I have to dial many different numbers to track down a person who would speak to me, but they then attempted to sell me more packages in lieu of allowing me to extend as previously discussed. They would not even come back to the extension discussion, they simply told me that the new package would add more places and allow more time. This was another $800 package; not the $79 one time fee extension that was promised to me in the first place. This new information was not entertained, but I am now close to out of time to use this extensive package previously purchased.

Desired Outcome

I would simply like a refund for the package I purchased. I have not used one bit of it for travel purposes, nor do I intend to at this point as I feel I will simply be scammed out of further monies.

Coral Island Vacations Response • Mar 19, 2019

Contact Name and Title: Beau H, VP of Ops
Contact Phone: 407-550-0030
Contact Email: BH***@qmgfl.com
We reviewed this case and realized that when Mrs. called in to extend her package for $79 that she was sent to the department for customers who had packages that had expired when in reality the agent she spoke with should have extended her package for 1 year for $79. For the inconvenience, we will extended Mrs. package for 1 year, free of charge. Her new effective expiration date is 5/4/2020.

3 pitches to upgrade 2 yr vacay pkg or would cancel after only 1 yr if more money not paid, claim of no assoc with prev. company, just being helpful
Purchased a Bahamas Royal vacation package for $550 on 8/08/16 with 2 years to use. I was called on 11/30/17 (a little over a year later) and told it would be cancelled if I did not pay more to extend. They said it was already expired because I had 2 years to travel but only 1 year to book. Another $519 was charged to my card on that date to extend two more years. (I did not do the electronic signature but my card was charged immediately.) I did not dispute it because my husband was extremely ill and dying and I figured I would use it eventually after I no longer was required as a full time caregiver. Today 2/08/2019 I was called and told that I would have to pay another $598 to be able to use any of the benefits even though it had only been 2 and 1/2 years since the original purchase and none had yet been used. When I objected, the rep offered to "help" me out by only charging $498, then $398, and when I wouldn't go for either of those, then $198 for another 2 years. In addition, he said I could extend that time for only $79 with no further additional charges. (I had also been told that the last time but was reminded by Mr. P that that offer was made by a different company (however he certainly had all the details of my account). So I said no, I only wanted to use what I had already paid for. He asked for my credit card and I again said I just wanted to use what I had already paid for and that I still had until November before my two years were up. He said he couldn't do anything about that because a third party made that sale and he worked directly with the resort company. Both 'follow up to cancel after one year' calls claimed they were different agencies than the previous sale. The last receipt (that I never signed but was billed for) clearly said "Resort-Save" on the invoice. Frank P with Resort Save said they were just "the fulfillment company" and that the sale was done by a "third party" which they couldn't control. They were just trying to be "helpful" by calling directly from the resort to "make it right" for me (but still required additional money to do so even though they would be the ones to gain because I was required to attend a sales presentation). He was going to "just charge it to the credit card on file". When I said I needed to think about it and check out the company to make sure I wasn't getting taken a third time, he claimed they were highly rated by the Revdex.com and told me the offer wouldn't be available if I didn't act now so he would just "go ahead and cancel my account". I said no, that my invoice said I had until Nov. 30 to use what I had already paid for, and I do give out my new card number without thoroughly checking them out first, he started really pressuring me to make a decision now because this was a $12,000 package only costing me $5 a night so I had to act now and not lose it. I said if they were legitimate, the offer should still be good after I check them out and call back.
Both receipts that I already have show "2 years to travel" and say nothing at all about only 1 year to book. When I did check the web for their Revdex.com affiliation, I found that they were not Revdex.com accredited and there were several unresolved complaints.
Although my husband's illness and eventual death were responsible for me not being able to use the travel, I feel this company is unethical in changing its business names to avoid responsibility, pressuring people to act without giving them time to consider and trying to charge their credit cards before they can reconsider, and by cancelling 2 year travel promises by claiming the customer only had 1 year to book and making them pay another charge after just 1 year to keep from losing what they already invested.

Desired Outcome

Either the full 4 years from the original date to book and travel with no further charges, the ability to extend at the end of that period if need be with the promised one charge of $79 and no further charges, and the additional cruise and 5 night Puerto Rico offer extended today. In lieu of that, a refund of the money already paid.

Coral Island Vacations Response • Feb 19, 2019

We will honor Mrs. request to create a package with all of her destinations she previously purchased included, good for four years to travel. As a sign of good faith, we will include a 5 day, 4 night trip that Mrs. did not originally pay for.

I was contacted directly by resortsave.com regarding previous vacation purchase made through Bahamas Vacationer and they "took over my package."
On May 31, 2016, after over an hour of discussion I agreed upon purchasing a vacation package from Bahamas Vacationer for 10 vacations for $1295 with travel insurance. In September of 2017, Resort Save called me asking why I hadn't used my vacations and that they now have expired since I had one year to book and two years to travel. I paid an additional $625 to Resort Save where I was told that now I did not have only one year to book that now I was given 2 years to travel and book without restrictions. I never received any email details or mail from this company regarding these terms. On August 20, 2018, I called the Resort Save and discussed setting up vacations to book for the upcoming year since, as I was instructed by a representative, I had 2 years to use, and these vacations were valid until September 13, 2019. I started trying to book a vacation to Costa Rica for February 18-23 2019 with this company in the beginning of October, however, was told that since I was not 35 or neither was my partner that we would have to produce documentation with both of our names on it. I was advised by customer service representatives to get a bill with both of our names on it. I sent a Verizon bill with both of our names and waited two weeks. When calling again at the end of November, they stated that I needed a utility bill. I called Con Ed and started a new account with both my name and my partner's name. I sent December 26, 2019. Then I received a phone call stating that the resort no longer accepts utility bills and now resort is booked for February since it took from October to January to deal with this issue. I was also called in December by another sales representative asking me why I hadn't used any of my vacations in my package because now they have expired and I cannot use any of my vacations at all, although my two years to travel is technically September 13, 2019.

Desired Outcome

I am terribly unhappy with miscommunication and broken promises made by this company. I was not even 31 when I purchased these vacation packages and all of these resorts require adults aged 35. I would like some reimbursement for these vacations since I do not meet age requirements and their resort terms keep changing.

Coral Island Vacations Response • Jan 31, 2019

Mrs. did purchase a package from us on 9/13/2017 with destinations including Orlando, Daytona, Ft Lauderdale,Daytona Beach, Bahamas, Cabo San Lucas, Puerto Vallart, Cayman Islands, Las Vegas, Costa Rica, and 2 open destinations of her choice. The resorts that we send our customers to have specific qualifications that are subject to change without notification. As a single female, Mrs. did not qualify for Costa Rica but as someone who was cohabitating with another person, she did qualify for this trip. Previously, the resort did allow travelers to present utility bills to establish that were cohabitating. Unbeknownst to us, the resort changed their policy to establish cohabitation and did not inform us of that change until we sent her information in. As Mrs. is a valuable customer, we tried to work with the resort to allow an exception but they would not change their policy.

Our business model is based on sending travelers to their destinations, not keeping them from their destination. As a 32 year old single female, Mrs. does qualify for several of her other international destinations and we would be happy to send her on those trips until 9/13/2019, at which her time expires. Due to the inconvenience caused by the inability to take her Costa Rica trip, we would be happy to offer her a package from one of our partners called Take 3 that does not require a time share presentation whereby she can take a 4 day, 3 night trip from one of 40 locations and includes a bonus 5 night cruise.

Purchased a Time Share package ($495.00), I was told I had to attend a 90 minute tour. They put us up in a filthy hotel, perks we were promised were not available. We took the tour and purchased a timeshare package from the Wyndham. Was given a paper stating we did not have to attend anymore presentations. Now I am trying to book the vacations we were given and am being told we HAVE to attend a presentation in all the vacation packages we purchased. I was told we agreed to this when we bought the package. No where in my paperwork stated that we have to attend 4 more tour. As a retired fixed income family it is hard to part with that kind of money we hope d we just getting a couple of relaxing getaway. Three days means check in late day, spend next at the tour and then check out the next morning. The tour we took with Wyndham was 6 hours!
Product_Or_Service: Vacation package
Account_Number:

Desired Outcome

Billing Adjustment I would like my money refunded or at least most of it for false selling of their product.

Coral Island Vacations Response • Jan 31, 2019

Mrs. did purchase a package from us on 3/1/2018 and did book a trip with us for Orlando for 9/15/2018. We're sorry to hear that the accomodations were not up to Mrs. expectations and we have sent the tour company that put her there a follow up email so she should expect to hear from them as well.

We do appreciate Mrs. purchasing a time share while she was on the tour as that is vital to our business. The letter she received after she purchased her timeshare is what in the industry is known as a safehouse letter. If Mrs. would have been going to another trip right after Orlando, such as Daytona or Ft Lauderdale, she would not had to have taken another time share presentation. Safehouse letters are not legally binding, are only accepted as a professional courtesy (most tour companies accept them but not all do) and are usually only valid for 14 days.

Since all of the trips Mrs. purchased from us were dependent upon time share tours when she purchased them, she would have to take a tour with every vacation. Our business model works because we offer discounted travel in exchange for time share presentations. If a person does not take a time share tour, we cannot offer the discount.

If Mrs. would like a trip without a timeshare presentation, we can offer her a package from our Take 3 program. It includes 4 days and 3 nights in one of 40 cities and after that, a person could choose another 4 day 3 night trip or a 5 night Carnival cruise. The value of that trip is $299 and would offset Mrs. angst over taking another timeshare tour.

I purchased a vacation package from resort save on October 20, 2017. I purchased this under the agreement that I had 18 months to use it and that they only required at least a 30 day advanced reservation for a stay. I contacted them on 11/27/2018 to book my Orlando/Daytona trip in April. The representative I spoke with told me that my package expired on October 20, 2018, I explained to him that it was an 18 month package and he told me that I only had 12 months to book and 18 months to travel. That was not what I agreed to so I got into my account on their sight to view my invoice and I read it to him word for word it said I have 18 months to travel. He kept telling me that I was wrong and I would have to email him a copy of what I was looking at. There was no option on there to save or email, only to print so he told me I would have to print it and send it in. I asked if they could just log into my account and look at what I was looking at because it surely said 18 months to travel period! He said no, so I asked to speak with someone else, at this point I was highly upset so he told me he could put in a request for a manager to call me back 24-48 hours. When I got of the phone with him I emailed the customer care department and explained to them the situation. Not long after that I received an email back with a copy of my invoice but the one they sent me said 12 months to book 18 months to travel which was different from mine. I logged back into my account to try to figure out how to send them what I had and when I accessed my account it had been changed to say 12 months to book 18 months to travel! I was irate!! The email they sent me basically said if I could prove they told me 18 month to travel they would honor it, yet they logged into my account and altered it to try to defraud me! Thankfully I had the Original document that I signed saved on my computer, which stated 18 months to travel. Now they say they will honor my reservations, If I didn't have my original saved I would be out the o
Product_Or_Service: Resort Package
Order_Number: ***
Account_Number:

Desired Outcome

Refund I want a refund and I would like for their sales calls to be pulled so you guys can expose their fraudulent actions! I was also told the only other fees I would be charged would be 7-14 dollars a day for hotel taxes, but when I just now asked them about any other fees they said there is a 15/day fee charged at booking and then resort fees for each day as well as taxes. I would not have purchased this deal had I known about all these added fees. You can pull my phone call from 10/20/17!

Coral Island Vacations Response • Feb 04, 2019

Mrs. did purchase a package from us on 10/20/2017 but as with all packages that we sell, customers have 12 months to book and 18 months to travel. When Mrs. called in to book her trip, our agent explained that her package had expired but was going to allow her to still book two of her trips but would have to pay for the booking fees and hotel taxes, as per the terms and conditions. Mrs*** was upset by that so we waived the reservation fees but told he she would have to pay the resort fees and taxes, as required by law.

Our terms and conditions state that customers have 30 days to request a full refund, a time frame in which Mrs*** did not request a refund. As a business, we cannot give customers their money back because they did not use their product in the allotted time frame. It would be akin to a customer calling their insurance company at the end of the year and asking for their premiums back because they did not get in a wreck.

We value all of our customers and would like for Mrs*** to enjoy the benefits of the vacation package she purchased, so we will allow her to use the trips in her package before 10/20/2019, thereby giving her two full years on her package, which is 6 months longer than what she paid for. We will also waive her reservation fees for her domestic destinations but the government will not allow us to waive taxes.

We feel that this is more than a fair agreement as we are giving Mrs. everything she paid for, plus more time.

Customer Response • Feb 05, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
My issue with the company is that they lied and from my perspective committed fraud by going in and altering my account! They did not offer to honor my 18 months because I was upset they only offered to honor that because I had my original documents which stated that I had 18 months to book and travel! She told me to look at their terms and conditions because its stated in there that its 12 months to book 18 months to travel so I read them and it says 12 months to book 18 months to travel UNLESS OTHERWISE STATED! which I was told otherwise! If I would not have had the proof they would not have given me the time I purchased. I will attach the emails between myself and resort save. The response above says that when I called in and was told my package expired they were going to extend it to satisfy me, that's a bold face lie! the guy argued with me for over ten minutes even though I was looking at my account and what I had said 18 months to book and travel! He told me I would have to send them proof of that but the site had no option for me to save or email so he said I would have to print it and mail it. Thats when I emailed about the situation, then I thought, oh I can screen shot it and send it to them, well when I signed back in they had altered it to say 12 months to book 18 months to travel and told me basically if I could prove it they would honor it. That's when I looked and found my original receipt and emailed it to them, at that point she said ok we will give you the 18 months to book but you are going to have to pay booking fees, resort fees, and taxes. All I was told I would pay was the taxes. I think they need to be looked into more because they are lying to people to get them to purchase these packages! I would love for you guys to pull and hear my phone conversations with these people! Since they are not going to refund my money I'm going to book a stay with them and see how it goes but I am very apprehensive as I feel like once I give them my card information I'm going to end up with extra charges and stuff. I can't figure out how to upload the emails but if you guys give me a direct email address I can forward the emails. Like I said I'm going to use the package since I paid for it and they won't issue a refund but I don't want this to happen to anyone else either.

Coral Island Vacations Response • Feb 19, 2019

Per the customers last response, "Like I said I'm going to use the package since I paid for it and they won't issue a refund but I don't want this to happen to anyone else either. "

Since the customer has agreed to accept the offer we extended, we consider this issue resolved.

I booked a package with this company from the number that was on our local radio station on Oct 4th, 2018. After hanging up and spending $1256, I was able to Google some information. Several things they said would be included were in fact not included per their terms and agreements. Things were higher priced like a daily hotel rate of $15 was actually $29.99 at some resorts. I was told I would have airport transfer to and from international destinations. Their terms and agreement say only one place out of the 3 I booked is that way.

I felt very uncomfortable at this point and a few reviews saying they were a scam business. So, I emailed the same day I bought the package which was Oct 4th, because I had asked for all our terms to be emailed to me so I didn't forget them. All I got emailed was a list of my state or country of destinations and the price. Nothing about the little things we talked about and no hotels or where we would actually stay.

I got an email back that said Dear Robert and then a detailed list of places we could stay which had more hidden prices. At this point I emailed them on the 5th and asked for a refund. I got a call several hours later asking if they could give a better deal. I told them I wanted a refund. He said that department closed at 3 PM and he would call me back on Sat Oct 6th, 2018. No one called me over the weekend.

I got a text on Monday Oct. 8th offering me a bigger discount. I said I wanted a refund. He said he would call in 10 minutes. I never received a call, so 4 hours later I emailed customer service again and asked for a refund again.

It is now Tues Oct 9th at 9 AM and still no word from anyone there.

My funds were pending on my bank account and just cleared this AM.

I would never recommend this company.

Coral Island Vacations Response • Oct 09, 2018

After reading this review from Mrs. B, we had our QA team go back and listen to the sales call and she was told about the $15/night resort fess for domestic locations (1:56 seconds into the verification call) and $29.95/night resort fees for the international trips (2:40 into the verification call) as well as transportation being from the airport to the resort (23:00 mark). Also, Mrs. B sent an email asking for a list of resorts, not the terms, which we sent to her. We're sorry that Mrs. B doesn't remember the specifics of the package but we're not trying to scam her. Our business model is predicated on sending customers on time share presentations, which is why we are so thorough with our verification process.

Mrs. B asked for a refund yesterday so we went ahead and processed that. She should see her funds returned to her account in 10-14 business days. It's unfortunate that Mrs. B was not happy with her vacation package but the overwhelming majority of our customers are satisfied.

Customer Response • Oct 11, 2018

On my initial phone call I asked Mr. D if he would send everything in an email because I was driving and would not remember everything. He said yes. I only received a receipt and nothing about locations in the initial email. So that's why I emailed for hotels we would be staying at. Because I had not been given any details of the trips in the initial email. Only a receipt of my charges. So, they are correct in saying I only emailed about hotels on that first one, but not that I did not ask for all the information to be emailed to me. I had also read your website after I hung up the first time.

Also, the business should go through their records again as I did not ask for a refund on the 8th. I started asking for it on the 5th. I had to email, call, and text several times to get a refund. I have copies of all of them. I kept getting told I would be called right back and didn't hear from people, so I had to keep calling back.

A copy of my email on Oct 8th to customer service:

"I asked for a refund on Oct 5, 2018. I received a call on Oct 5th asking to give me more deals to keep the package. My answer was no, I just wanted a full refund. He told me the place that could do that closed at 3 PM and it was past that time so that he would call me Fri on Oct. 6th, 2018.

I didn't receive a call that day or the weekend. I received a text on 10/8/2018 at 9:59 AM trying to sell me another discount from his manager. I asked that I still just wanted a refund. He said he would call in 10 minutes. I got a text at 10:38 AM saying he was busy and would call me in another 10 minutes. It is now 2:25 which is almost 4 hours later and still nothing.

Please just refund my money." (I meant to put Sat Oct 6th, I misspoke in the email when I out Fri.)

I filed this Revdex.com review on Oct 9th at 9:09 AM. I sent a text at 11:54 AM ststing "I never got a call back yesterday. Still waiting for my money to be refunded." I finally got a response that I would get a refund at 12:56 PM.

Again as I stated in my previous post that I was told several times that I would get airport FROM the airport TO the hotel and BACK. The website and email I received only stated from the airport to the hotel in 2 of the locations NOT back. It specifically states:

One example from email:
"The airport in Cabo San Lucas is the Los Cabos International Airport (SJD). The All-inclusive package covers: pick-up ONLY at the airport, meals, beverages (alcoholic & non-alcoholic), entertainment and non-motorized activities."

From website:
"For international all-inclusive locations, you will be picked up from the airport at no fee. When you arrive at the resort, you can speak to a concierge there who can arrange for transportation back to the airport at the end of your stay. There is typically a fee for transportation back to the airport, which is your responsibility"

I pointed this out on a later phone call to the man trying to give me a better discount. He kept telling me that it was both directions, but I kept explaining your website and email said the opposite.

So, I will stick to my review and also trust other reviews I read online. Especially after I got the run around about my refund from the 5th to the 9th. I don't think I would have it if I had not filed this Revdex.com review.

Also, getting a response back from this business that did not look at ALL the information from the phone calls, texts, and emails I sent. 2 of the 3 things in the response to my Revdex.com complaint are literally things I agreed I was told on the phone. I agreed I had been told about the $15 resort fee and the transfer from the airport to the hotel. I also said on a phone call I wasn't listing all the discrepancies and that I just wanted my money back because I felt uncomfortable.

Per their terms and conditions, I emailed them just a few minutes after I placed my order and told them to cancel my purchase and they didn't
On 11/30/2017, I purchased a vacation package from resortSave via phone. They sent me a Docusign document to my email which required my e Signature in order to finalize the purchase and charge my card. I did not sign it and sent an email to the representative telling them to cancel my order and that my card should not be charged since I'm cancelling the order and did not sign the docusign document authorizing the charge and purchase

They randomly emailed me on 8/27/18 a copy of the receipt even though I haven't spoken to them since 11/30/2017. I called ResortSave and told them they never should have charged my card or finalized my purchase since I did not sign the authorization form and had cancelled my purchase almost immediately after I placed the order over the phone. I forwarded the cancellation email and email showing I declined to sign the documents to ResortSave. I also called them and they said that they would not refund me even though they had Thebes proof that I cancelled!

Desired Outcome

Full refund

Coral Island Vacations Response • Sep 19, 2018

We mailed check # *** in the amount of $398 on September 10, 2018 to the address on file; ***. Please let us know if this has not been received.

resort.save I paid for a trip to Cancun 02/2017 due to medical reasons I cancelled the trip In 9/ 2017 the representative then offer me five other trips cover the Cancun trip she then told me I had a year 1/2 to travel those trips from 9/2017. Well I get a call today informing me it has expired and the have a another deal offer for $400 down to $300 down to 200 this is a scam!!! They wanted me to travel 5 trips in 5 months time and that's not what she told me when she offer the 5 trips. I am very unhappy how this particular situation was handled and if this how they operate I will no longer advertise their timeshares or vacations to my family or none of my friends.

Disappointed Member

Purchased goods/services that weren't provided
I purchased a promotional vacation package of 10 trips for approximately $800.00. In the contract it specifically states 18-months to travel. I booked a Vegas Vacation for 4/19. The company sent a confirmation letter to me, then cancelled the trip the day before I was to depart with no acknowledgement of doing so because it was in direct violation of the contract. I was only able to take two trips from the package and was informed by a customer service rep that I would then have to upgrade my package, paying $200 more dollars to take any other trips. When I questioned this, the representative hung up on me and cancelled my contract altogether. If the company can't provide the services then don't take the consumer's money. Refund my $800 or provide the trips mentioned as stated in the contract.

Desired Outcome

Refund or replace the trips from my original package.

Coral Island Vacations Response • Aug 08, 2018

Mrs. is a customer of Resort Save and she did book several trips with us, including Las Vegas, Cancun, Bahamas and Ft Lauderdale. Mrs. traveled to Cancun and canceled her trips to Bahamas and Ft Laurderdale. The only notes we have about Mrs. trip to Las Vegas was a change of dates from January to April of 2018; we did not cancel her trip as our business model is defendant on customers taking time share tours. If customers don't take tours, we don't get paid.

Also please note that the correct price of the package was $646.

Customer Response • Aug 09, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
The company did in fact cancel my trip to Vegas. I have documentation to prove that and a follow up phone call made to the hotel one day prior to travel. The amount paid that I stated was correct; I have credit card statements to prove that and when I tried to rectify the problem with the company, the representative was extremely rude over the phone. I purchased several trips and was only able to take two; the other trips were cancelled by the company as it was stated that I was out of my allowed time range to travel, which is also a lie as the documentation previously attached proves. Either honor the trips or refund my money.

Customer Response • Sep 19, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
My trips were indeed a third-party cancel.
I do not have time to debate with you.
I'll look into this further with a lawyer.

Coral Island Vacations Response • Sep 19, 2018

Attached is ***'s invoice which indicates she bought the package on 11/15/2016 and the terms of the promotional offer are 12 months to book and 18 months to travel. As a courtesy, we even allowed *** additional time to travel on her package. *** booked several trips with us and traveled and booked several more that she canceled. It is the responsibility of the package owner to book all their trips within the timeframe of the promotional offer. This is akin to a person purchasing a coupon book from the *** that is good for a year and then going back to the *** two years later wanting their money back because they only used 1/3 of the coupons. If a package owner feels like they cannot use all their trips, they can transfer their trips to qualified individuals, as noted by the second order detail on the package "WAIVE TRANSFER FEES". In no way did we prevent *** from using her package within the timeframe allocated.
I would need evidence of the cancellation of the Las Vegas trip emailed to me to reinstate the trip to Las Vegas. As a note, we do not use ***.com as a vendor.

I have called many times to try and get a refund and they don't ever answer. I've tried email and tried to get a call back through the website
I have tried calling and email and also the call back feature on the website. All with no avail. I just want a refund. I have called multiple times and emailed them. I never get an email back or a call back.

Desired Outcome

I would like a refund of $454.00

Coral Island Vacations Response • Jul 27, 2018

We're sorry to hear about Mrs. frustration with reaching our reservations team in an effort to book her trips. When we review our call logs, it appears that she was calling our sales floor and was then given the Customer Service number. We tried on several occasions to call Mrs. but only received her VM. As our business model is predicated on customers traveling on their vacations, we would like to offer Mrs*** an additional 6 months to travel and will have someone call to book her reservations ASAP.

awesome company! The verification department rocks! They gave me a really good discount on the all inclusive vacations!

Company wrongfully cancelled my contract/agreement that I paid $395.00 on
In July of 2017 I purchased a vacation package with Royal Bahamas for $395.00. After utilizing one of my vacation options, in February when I contacted them again I was told my contract was cancelled due to non-attendance of presentation. I did attent. Rpyal Bahamas argued that I did not attend so I needed to pay additional amount to get reinstated.

Desired Outcome

That my money be refunded as a result of their breach of contract as I no longer want to do business with them. The amount of refund is $395.00.

Coral Island Vacations Response • Jun 13, 2018

As a point of order, Bahamas Royal is no longer in business. Quality Marketing Group has taken on the contractual obligation of fulfilling the travel packages sold by Bahamas Royal.

Mr. booked a trip with us to San Antonio in September of 2017. While on his trip, Mr. failed to attend the time share presentation that is required in exchange for the discounted travel package. Since Mr. did not attend the presentation, we were charged for his hotel room and lost tour payment. According to Bahamas Royal terms and conditions, Mr. is responsible for reimbursing us the rack rate of his room.

Mr. called into our Customer Service room claiming that he could provide evidence he toured buy never did. When we didn't allow Mr. to travel due to the balance owed us, he became irate and threatened our agents. He stated that he will keep calling in and harassing our agents until we allow him to travel to Cabo.

Per the Bahamas Royal terms and conditions, refunds must be made within 30 days of purchase, which has certainly passed. Additionally, refunds are void after making reservations as well as traveling. Lastly, Mr. has an account balance with us so we are unable to refund him his package price. If Mr. would like to travel with us, we could drop the reinstatement fee to $125, but he would have to take his Florida trips first.

Customer Response • Jun 19, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I did attend the presentation. I was turned away.
I was given a hotel voucher. Hotel Voucher was proof I attended. That is breach of contract for suspending my account. I have attached a letter to further explain the details of this corrupt company.

Coral Island Vacations Response • Aug 08, 2018

Document Attached***
in the response dated 6/19, Mr. states that he did attend the time share presentation. In the attached letter from Mr. attorney, he states that he was late to the presentation so he did not take the tour, which means he was in violation of the terms and conditions of the vacation package. We stand by our offer of letting Mr. take a trip to Florida by paying his $125 reinstatement fee. This covers our cost of paying for his hotel room in San Antonio.

Customer Response • Aug 11, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I stand by my disagreement. There are no documents supporting rebuttal which makes it a false statement. I will file a complaint with AG and seek a lawsuit. Company has $495 that I already paid, in addition to $25 per night of reservation. This company is a fraud and I want to make sure Revdex.com has information to warn other consumers. Company refused to settle issue amicably. Company only provided false information.

To Whom it May Concern:

I have had a very poor experience booking with your company due to failure to provide accurate terms and conditions/qualifications per vacation. Below is an overview of how my rights were violated based on the information provided and lack thereof.

I was informed by a customer care representative that for all of my potential trips, I would need to provide a valid Government Issue ID with an address listed that matched the address of my fiance / cohabiting partner. This was NOT specified in any of my conversations when I purchased the package. I was told we needed to provide PROOF that we lived together which can easily be expressed through our rental contract, mailing address, or even bills with both our names. All of the previously mentioned items CANNOT be forged and should be acceptable. This is in direct violation with your own terms and conditions which are listed in full at this address http://www.resortsave.com/terms/ and the portion specifically tied to this situation is bolded below.

(The vacation packages presented are offered to married and co-habitating couples or legally single women, between the ages of 30 and 70 at time of travel. Couples must have minimum household income of $50,000 per year. Singles must meet income qualifications on their own. Full-time students DO NOT QUALIFY. Some locations require additional qualifications. Guest(s) must attend an approximately 90 ? 120 minute, courteous, informative resort sales presentation. Participant(s) must bring two forms of identification for accommodations check-in and at the presentation; Participant(s) must present a valid Driver's License, State Issued ID, Military ID or Passport. Guest(s) must show a Major Bank Issued Credit Card for ID purposes and hotel taxes (***). A prepaid or secured Credit Card or Debit/Check Card is Not a Credit Card, but can be used to pay for package and/or incidentals. If married or co-habitating, both partners must attend the sales presentation together. Married and co-habitating couples must provide proof of same address and living together, or proof that they are married. No refunds will be given for no-shows and early checkouts. Participant(s) in the promotion who do not meet the qualifications set forth above, including those who fail to attend the sales presentation or at time of check-in for the presentation are found to Not Qualify, will not receive a refund, and will have their Credit/Debit card charged the full Rack Rate, per night, plus an additional night, depending on time of year, plus all applicable taxes and administrative costs. There is a per night reservation processing fee associated with this promotion. Taxes of $19.95 per night are due at the time the resort makes contact to confirm. Accommodations are in a standard room and are good for 2 adults and 2 children 11 years of age and younger. Upgrades and extras are available, for a fee, at time of reservation. Changes to existing reservations and special holiday fees will apply at time of reservation or change. Cancellations must be received within 14- days of check-in to avoid loss of destination.)

I requested the customer care representative to have a manager give me a call. Christina B (the customer care rep) then returned my call after speaking with a manager to tell me I did not qualify for ANY international travel. Once again, when I was purchasing the vacation package I was offered these options because I met all qualification. Also - they have all necessary qualifications listed on their website at this address Resort Save. Below are the stated terms based on the international trips I purchased. Based on the information below, I should qualify for the Cancun trip and my fiance would qualify for the Los Cabos trip.

In order to rectify the situation, a refund was offered of 50% and an added destination within the United States. All of a sudden an ID with matching addresses were no longer needed for domestic travel. I was told another option would be to PAY to upgrade my Cancun trip to one I could qualify for......Though I appreciate the service, a FULL refund should have been offered. I recommend revising the qualifications, better teaching/coaching of the ones selling the vacation packages and your customer care representatives, updating the terms and conditions and improved transparency into what qualifications are needed for what travel destination. I am especially saddened and aggrieved as I was planning to celebrate my fiance's 30th birthday with one of those trips and potentially purchase our first time share. I have had great experiences with other travel agencies and timeshare companies in the past - but this experience was TERRIBLE. I could never recommend this company as it falsely represents its qualifications and terms and conditions which have a huge impact on decision making, when people are debating wether to purchase a package.

Cancun
Married and Cohabitating Couples between the ages of 28 and 70 years old with a combined annual household income of $50,000; Single Females with between the ages of 35 and 70 with an annual income of $50,000; Single Males between the ages of 35 and 59 with an annual income of $50,000

Los Cabos
Married and Cohabitating Couples between the ages of 30 and 70 years old with a combined annual household income of $50,000; Single Females with between the ages of 35 and 70 with an annual income of $50,000; Single Males between the ages of 35 and 59 with an annual income of $50,000

Costa Rica- Unlisted

I would like to also note that while Christina B did not seem very knowledgeable about all of the qualifications and limitations for international travel - she kept a very professional tone and helped me to somewhat resolve an issue that ultimately was not her fault but the fault of her company.

I hope my letter will encourage change and hopefully stop others from making
Product_Or_Service: Travel packages
Order_Number: ***
Account_Number:

Desired Outcome

Contact by the Business I want the option for a full refund and the terms/conditions modified to reflect the true terms and conditions (please specify wether an ID id needed with a matching address for cohabiting couples for all international travel OR proof of cohabitation will suffice. Also, I want all age restrictions/limitations to be discussed during initial phone call and mentioned again before payment is processed. Please also indicate that in order to qualify BOTH members must meet the age requirement.

Coral Island Vacations Response • Jun 13, 2018

It's not often that customers read their terms and conditions so thoroughly and we're glad that Mrs. did. We find that educated travelers make better travelers and Mrs. is correct about her and her fiancé not meeting the qualifications for our international partners, at this time in their life. Mrs. and her fiancé do have 18 months to travel and we do have a resort in Cancun that take cohabitating couples at age 28 before their package expires. Since Mrs. did not qualify for her international trips, at this time, we refunded her package accordingly, giving her the opportunity to take advantage of her domestic locations, which include Orlando, Daytona, Las Vegas, a 4-day/3-night location of their choice with a free 7-day rental car for $274, which is a great deal.
As Mrs. is well versed of her terms and conditions, she is aware that the right to cancel the package must be complete within 30 days of purchase. Since we value Mrs. as a customer, we would like to offer Mrs. enrollment in one of our new affiliate programs, Take 3 Nights. With this program, Mrs. and her fiancé can take a 4-day/3-night trip and choose among 40 domestic locations and 5 international locations, including Cabo San Lucas, Cozumel and Puerto Vallarta, and no time share tour is required. In addition, after booking the first trip, Mrs. and her fiancé can choose to take another 4-day/3-night trip or go on a 5-day/4-night cruise. The value of this trip package, along with her current package she has with us equals more than her original purchase price. We feel that we are providing Mrs. and her fiancé with a wonderful experience for extraordinary value.

Customer Response • Jun 19, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern,

I do NOT accept your proposal in substitution for a full refund. Yes, I did the read terms and conditions thoroughly AND I was told I qualified for the trips during the time of purchase. You still haven't explained - if I qualified for the Cancun trip, why I was not able to book it when I called and all of my international trips were removed from my package. Also, is it mandatory to have matching government issued ID's to attend a time-share presentation? I think not. This is out right fraudulent activity. I was also promised a refund for half of the amount of the original package ($274), which was processed supposedly May 17th! After multiple emails and several phone calls, the payment has still not shown up on my account a month later as I am writing this - though I was told it could take 10-14 business days. Then your representative told me, that the payment had been processed and to call my bank. After speaking to my bank, I learned no such refund had been processed. This is the second time your company made a written commitment (I have the full email chain) that you did not intend to keep. I have no interest in additional trips with your organization because at this stage, I do not believe they will come to fruition. How incredibly unfortunate would it be for me to accept this offer and find out later that it was a mistake on the company's part and I am only allowed XYZ even though I was promised otherwise? Please note, this is not a refund, it is a breach of contract from your company. As with all contractual agreements, if both sides of the party do no fulfill their commitment (services never rendered) it would make the contract void and I am due a full refund. I would also advise that you revise your website to show proper qualifications, thoroughly explain the booking process, and proper training for your sales team who tell people they qualify for packages they simply do not.

Customer Response • Jul 10, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
I never received a check for the partial amount but I did recently receive a check for the full refund which is what I requested from the beginning.

Coral Island Vacations Response • Jul 10, 2018

We issued Mrs. a check for a partial refund mid June. If she returns the check we will reissue a check for the full refund.

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Address: 725 W Sr 434 STE E, Longwood, Florida, United States, 32750-5157

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