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Corazon Real Estate Reviews (8)

We have lived at [redacted] for 2 years, and have been early or on time with our rent every month in this time period. We adopted a dog from the Humane Society 2 years ago, and got the approval from Corazon for this dog. We signed a pet agreement and were asked to pay $35.00/month for pet fees. We paid this charge multiple times and was credited it as "we were paying too much."Two months ago, Corazon sent us a letter that they would be raising our rent by $50.00. This would be the 2nd increase of $50.00 in 6 months. We called and asked to sign a new lease. They denied us and went on to say that we owed almost $1000.00 in back pet fees. Their clerical error was now our problem. We were then met with a 5 day lease break eviction. We either had to pay the $1000.00, send pictures of the animals in the house and they would then decide if we could keep our pet (who is now a family member) or vacate the premises in 5 days!! Our neighbors next door were facing the same challenges. She is on disability and her pet is her compassion animal. They denied her and told her to get a doctor's note or they would have to vacate in 5 days as well. We knew at that time that our pets would not be accepted and we would have to make the decision to move or part with our family member. We decided to vacate the premises and no longer deal with this horrible company.Desired SettlementI would like this company to recognize their clerical error in crediting us the fees we paid. We paid our rent up until the day we moved out, and would like to call it a wash. We would also like our deposit back.Business Response These Revdex.com complaints are supposed to be made in good faith.You have not been paying the pet fee for your authorized animal - and I have found no evidence to support your claim that you were credited for any pet fee payments.You were found to be in violation of your lease because you snuck two new pets into the property. You were given the option to either pay the monthly pet fees for those two animals, or remove them.We would be derelict in our obligations to the property owner if we failed to increase rent to reflect that huge changes in market value that you have no doubt seen in the local news.What goes on with your neighbor really is none of your business; wouldn't you be upset if we made your business theirs? However, one could take this as evidence that we are treating people fairly and equally by expecting each resident to comply with the terms of the agreements they sign. I will also bring to your attention the fact that last year we removed your neighbor in response to your noise complaints in order to provide you with a peaceful residence. And here I am, responding to the respect you show in return.Regarding wanting your deposit back: it is a shame you left the apartment in disastrous condition over this weekend. No reasonable person would consider it fair to simply give you your deposit back under these circumstances. Instead what we intend to do is conduct a standard, legal deposit accounting.This will be the only response to this Revdex.com complaint. I do not expect you to be happy with what you read here, and I do not expect this complaint to be closed, especially when I am aware that it was not made in good faith.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Given your poor record keeping, I am not surprised that you "do not show where credit was given"; however, we in fact did pay our pet deposit for months and were credited in September of 2014, October 2014, and November 2014 for over-paying months later. We payed rent on time or early every month for 24 months online where this credit was reflected in our hard copies of our records. After this credit, we assumed our pet fee was paid due to how this was reflected in our records, and we have proof. Your failure to accept this payment was your clerical error and should not be our problem a year later when you found your mistake.Speaking of hard copies, we asked for hard copies of our utilities (water, sewer and trash) that you deemed we owed $86.00 additionally each month on top of our rent. You have yet to provide us with these hard copies. Sewer is ~25.00/month average for Reno, you charged us $42.00/month, trash $19.00/month, and water is average $18.00/month. No matter how you do the math, these figures do not add to $86.00/month. If you would comply with providing the hard copies we asked for, I am sure it will be clear that you are over charging and can use this over charge for the fees you feel are owed. As for "leaving the property in a disastrous condition", you gave us 5 days to not only find another place to live, but also move. Not only that, this property was in a disastrous condition when we moved in: carpets were torn and stained, there was paint in the front walkway near the door, holes in the walls, previous tenant's belongings in drawers, kids writing on the walls in the closets, the plumbing never worked right (and if we would have asked you to fix it you would have charged us for it), refrigerator door and oven handles were loose, the front and back yards were in disarray, the garage door was broken, and the washer/dryer units were illegally wired in the garage. We noted this and many more problems on move in. Nothing was addressed. This is why we believe we are due our deposit back. This post was made in nothing but "good faith", and judging from the other serious complaints on not only this site, but yelp and google, I really hope that Revdex.com will take all of these good faith complaints into consideration and lower your Revdex.com grade.Final Business Response None of the move-in records you provided at the time you moved in match with what you allege.The claim that you did not report repair items to us due to a fear of being charged for those repairs is something neither of us can establish, because you never reported the repairs you allege. So how can you know you would have been charged for them? We would hold you responsible for them in the event you caused the issues being repaired, but not if they were a result of some other issue.Utility records are being provided to you through our office, and we have already been in communication with you regarding that fact.When you are evicted for noncompliance with certain terms of your lease, such as having multiple unauthorized pets, you have the option to correct a breach such as having these unauthorized pets, which you admit in your complaint. Being evicted for breach of the terms of your lease does not somehow entitle you to a full refund of your deposit.Even if it were true that you were forgiven or credited for pet fees in the past, that would have been for one pet you had, not for these additional pets for which these pet fees were due.Because we seem to be heading toward legal action, depending on the costs of remediation of the apartment, there will be no further responses to this complaint, which I maintain is not made in good faith.

Upon entering into a lease agreement with Corazon real estate I made a list of issues to be repairedList of issues have not been remedied including a broken oven which will continue to heat until catastrophic failure a window that leaks water into the apartment every time it rains and a broken window in the front bedroom that allows cold air to draft in and missing electrical outlets in the living room I have made several requests to have these repaired and Corazon has made minimal effort to accomplish repairs while charging me more rent than anybody else in the apartment complexDesired SettlementEither immediately make all requested repairs or allow me to hire a contractor to make the repairs and reimburse me in full in cashBusiness Response We believe all repairs have been completed to the tenant's satisfaction.Let me say that it has been extremely difficult to coordinate repairs as calls are sporadically returned by the tenant, and her surrogate [redacted] is an unauthorized occupant with an outstanding balance who used to live with another lady in the same apartments in 2011, when he was evicted, and he has also been unreliable, including at least one missed appointment with vendors to address the issues in the complaint.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The oven still has not been repaired, at least 2 companies have been out to look at it and both say it needs to be replaced. As to what the business replied to, the bulk of the response has nothing to do with the complaint. Final Business Response The stove has been replaced. Would you please verify with the resident that the issues have been resolved?

Changed the locks on the laundry rooms and did not notify tenants on property of this. When I called Corazon to inquire I was put on hold and no one ever came back on the line, I hung up and called back and was told that I needed to come to the office and get a new key and sign a paper. When I went to get the key which takes over an hour by bus, I asked why we were not notified and told by [redacted] in reception that "All letters that were sent out notifying the (40 apartments) residents were returned by the post office because the post office said it was a postage issue." I don't believe they were ever sent out. They could have come over and put them on the residents doors. When informing Corazon that some of us use public transportation, ACCESS and have no cars, it fell on deaf ears. I don't believe these letters/notices were sent out.Desired SettlementThey need to be more responsible in their jobs, answer phones and notify tenants when they are going to change something like the locks. Some don't have the means to go and do laundry elsewhere (uses bus system, handicapped, etc.). Business Response [redacted], one of our staff will be bringing you a key to the laundry room. You will recall that I have answered all your emails, so it is hard for me to understand why you would lodge this complaint instead of contacting me.Additionally, it is correct that all the notices were returned to our office.

I lived at 1381 spade bit for 3 yrs 6 months and I never had any complaints been on time with rent and I recently wanted a pet so I had to get renters insurance and send pictures of the dog and pay a pet deposit from what the owner said he wanted when I had a dog before there I never had to do any of the stuff they were asking of me so I got the renters ins and I emailed Angela from Corazon real estate I emailed several times so I can go pay pet deposit and sign the pet agreement never heard a response from her I have all emails. I get a email on 4-4-16 saying I have a 30 day no cause eviction notice I have to move out in 30 days I called and they said no reason I just have to move they told my husband we did not do nothing wrong I have a big family now scrambling to find some were to stay Corazon real estate are is a very disgusting company they made me do all this stuff just to give me a 30 days notice they never responded to emails I have all my paperwork and for renters ins that they said I had to get. This company should not be in business I have talked with several people saying the same thing about Corazon Real Estate Angela has called me a liar to my face they are very disrespectful. That want me to pay $158 by the 4th when they are the one telling me I have to leave I shouldn't have to pay anything.Desired SettlementI shouldn't have to pay any money to move out they made me get renters insurance which now they pro-rated me for that I have to pay which [redacted] never got back to me about, and I want a apology for them bring rude every time we call or come down to that office. They really need new employees there.Business Response You have been served with a 30-day no-cause termination of tenancy.You will owe $186.00 for four days' rent in May 2016.I reject your allegation that anyone at this company has ever been rude to you.There are no legitimate grounds for a Revdex.com complaint.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My complaint over all is how my family had to deal with being treated with disrespect and discrimination and being retaliated against and having a list to do and never get a returned email or call after being compliant with everything corazon asked of me.Final Business Response On the phone, I told you I was disgusted with you for the same reason as this time: you exploit Fair Housing and accuse us of discriminating against you if you have the slightest problem with anything, including being expected to comply with the terms of your lease. Also, [redacted] did not call you a liar; what she did was show you that you were not being truthful by stating the facts in front of you, at which point you chose the "Are you calling me a liar?!" response.Anyway.You no longer have to move from the property, so I do not really understand what you are now trying to accomplish. It is clear that you are disappointed with us, and I believe I have done a reasonable job of making it clear that we have legitimate reasons for doing what we have done. I would like to get all this behind us and see if we can move forward in a positive way.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)All of this is making me stressed you tell me I have to move out now your saying I dont. why would you tell me to move now I can stay it makes no sense. why did you give me that in the first place? I haven't received anything in writing saying I can stay all I received is a rent increase. I cant deal with this someone else can for me.

Corazone real estate has been billing us twice for late fees, billing us for rent increases before they are due, billing us for repairs to the dwelling that are the responsibility of the landlord and the property management company, i.e. Corazone. The company will not respond to attempts to contact.Product_Or_Service: ApartmentAccount_Number: [redacted]Desired SettlementI do not believe Corazone Real Estate deserves the credit the B.B.B. of Reno, NV. I do not believe Corazone Real Estate is an honest company. Their business practices leave much in question. Business Response I understand that you are angry that you are being held responsible for the $39 invoice that was added to your Tenant Ledger on July 14, as well as for being charged late fees. You paid on the 9th in July, when your rent is due on the first. This means we had to pay a process server $25 to serve a Notice of Termination of Tenancy for Nonpayment of Rent; you have also been charged for this invoice. These two charges were added to your Tenant Ledger after you paid late in July, which means you probably received the letter notifying you of these bills last week. Because we received this Revdex.com complaint on a Monday, you must have sent it last week, so I don't think you've given us a lot of time to return your phone call. We do not typically rush to respond to complaints that late fees have been charged on rent that was paid nine days late. You have lived at the property since 2009, with the rent rate and due date staying the same all that time, and have been late 10 times that have resulted in late fees (I would characterize that as rarely late. Things happen in Life, and we try to work with people in good faith. I hope you will do the same). As you are aware, as of August 2015 your rent will increase to $925.00, so that rent increase is not a factor in the late fees you have incurred. None of these are compounding late fees, the definition of which is when you are charged twice for late rent; additionally, you have paid in full each time you have been assessed late fees. We have sent you a copy of your ledger, which you did not review prior to lodging this Revdex.com complaint; it is the same one that you are able to review online whenever you'd like from your Tenant Portal that has been enabled for your use for quite some time. Additionally, from that same Tenant Portal you can communicate with us, or you can send emails.You have NOT been billed for a cost that is the landlord's responsibility. You are being held responsible for the time spent by the technician who kept the appointment. You turned him away when he arrived. Do you feel the owner should pay for that cost, or that the company should simply not charge for the visit? Should we not pay the employee for his time? Please let me know what part of holding you responsible for this invoice is not fair. Following are the notes from the visit:"Tenant had given permission for maintenance to enter the property to repair toilet. Per maintenance staff, upon arrival at the property, the tenant stated "today was not good because his wife needed to sleep." Maintenance staff had to reschedule appt."Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The problem is the lack of 24 hours notification setdown in the rental agreement. The company has alwayscalled before they arrived to ensure the place was either open or someone was present. This did not happen this time, which would not have been a problem normally. My wife has just begin a new job with a newcompany. Her schedule has been changed. She now arrives home between 12:00 a.m. & 1:30 a.m. The Technician arrived at 8:00 a.m. the following morning, I asked why he did not call, as before, his reply was "I just came over". Had the call been placed asI thought it would be, I would have explained the situation and asked for a later time. Then the bill arrived and the trouble started. I do not believe I owe this as the 24 hour rule was not followed.Final Business Response You reported the following issue: "Per Tenant toilet leaks & does not fill tank automatically."You gave permission to enter, and the arranged time to which you agreed was 8am.When you call and request a repair, there is typically no need for a 24 hour notice, because it is assumed that the person calling for a repair will cooperate in getting it fixed! Besides, after requesting a repair, a large number of people would find an official notice on the door quite offensive.At this point you have convinced me you are not acting in good faith by lodging this complaint, nor in how you have conducted yourself thereafter.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I did not call, I filled out a Maintenance Request.You should have it in your files. I am going to pay this bill because the point no longer matters.As for your last statement, I believe there was noreason for it.

I mailed my rent check on 2/27/15 and they claimed to have only received it 15 minutes after I was informed of a 10% late fee and eviction notice.I tried contacting the Corazon starting at 10AM Friday morning 3/6/15 to discuss my account as my online account had been terminated. I called 4 times and only spoke to [redacted] at approximately 1PM after which the late fee and eviction fee had been applied. I got a call back 15 minutes later claiming the found my rent check but refused to remove the late and eviction fees. I was then told I could pay the late fee on the next months rent but went receiving the eviction on Monday 3/9/15 I called and was informed by [redacted] that I could not pay the disputed late fee next month and would be evicted if I didn't pay the 112.00 dollars this week.I have never had issues with a mailed check to any creditor before and this company is doing business in an unethical way in regards to payments.Desired SettlementCredit back the late fee as I believe they misplaced my rent check and the late fee and eviction notice fee should never have been charged.Business Response [redacted], because you are working with us while vacating your lease before its expiration date, and because this was the only late payment during the time you've lived at the property, we choose to eliminate the late fee. Please continue to work with us as we try to find and qualify a replacement renter at the property so that we can minimize your responsibility for future rent as per your lease.Please understand that Corazon's policy is to ignore Revdex.com or other complaints associated with late fees or deposit accountings. Your circumstances are unique.

corazon real estate sent me a bill to me as a late fee notice saying you owe but did not provide a detailed description on what I owed for just an amount. the first time it happened in November I called up and the customer service girl said don't worry about the late fee it was a mistake just send the sewer and trash payments out separately and I did that listing each month separately like she requested as she stated I would not receive late fees for missing the first months trash and sewer bill it was stated the trash and sewer bill would be billed separately to the tenant the tenant was waiting for a sewage bill.the second time just happened last week January as a late fee from November I explained my entire story over again and the customer service lady was a loose and did not care she said it was what was entered into the system that mattered and then complain online if I wanted to submit something or email herDesired SettlementI would like the late fees of $67.11 removed from my account I've been told two different things 3 months apart by the same company and the first I'm not delinquent on any ranch or fees the customer service gave me certain directions and I did those and now the manager saying I owe late fees from 3 months ago this is ridiculous the numbers that they have an automated system Business Response Contact Name and Title: [redacted]We are attempting to resolve this issue directly with [redacted]. You can verify this with him.

I rent threw corazon real estate and I am on section 8.. corazon reality sent me a letter that I had 5 days to pay rent or they were going to process eviction. I paid my portion of the rent . I tried calling for a week to coarzon reality to give me call about the situation I left messages with a female named [redacted] and I also left a message on [redacted] voicemail. everytime I called I left a message and till this day I have not recieved a call from anyone at this reality place. I left message about the situation to see if I needed to file court paperwork cause I did not know what to do. they know that I am single mother with children on section 8 iam being ignored and discriminated this company does not care about no one or what they put you threw. I called section 8 to tell them what happened ans section 8 was the only people who could get info on the situation so basically it just proves that corazon reality just was not going to call me back. I left a message for [redacted] who is in charge of the place and still no call back from them.and when they sent me the 5 day of unlawful detainer there was no date and section 8 had called them and made arragenemets to pay the $398 too and still never called me back.Product_Or_Service: renterDesired Settlementi would like anything that you can possibly do to this company to happen take them out of buisness I have had so much trouble with this company from the beginning they dont care about there buisnes or the people that rent from them. they have no shame Business Response Contact Name and Title: [redacted]Contact Phone:[redacted]Contact Email: [redacted]You are complaining that you did not receive a phone call, when I personally spoke with you. [redacted] spoke with you and us and confirmed that they had made a mistake, and that they were correcting it.So, just to be sure: this is handled, and you do not owe the $398.Finally, I forgive you for accusing us of discriminating against you over a phone call.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I never spoke with anyone from corazon real estate the only one that ever spoke to me was the receptionist and I left several messages and till this day have not had a call from corazon reality and discrimination doesn't always mean race its because im on section 8 ...and I called corazon to call me back not housing also you guys can leave papers on my door but never can talk to meFinal Business Response I was very disappointed to read that this office did not actually call you to confirm that you do not owe the $398. You will be called today. I apologize for your not getting a return call about this.

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Description: Property Management, Real Estate Services, Real Estate Rental Service, Real Estate Brokers

Address: 254 Vassar St, Reno, Nevada, United States, 89502-2817

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