Cordon Bleu

This complaint is filled with a lot of information Since this was a local commercial client I had my Operations Manager go out to introduce himself and make sure the client was well informed of our services Once on site he went over our pricing and services and gave her the quote of $with a $coupon and she agreed to that price My Truck Team Members then loaded all the items onto our truck At this time my Operations Manager returned to the office After the items were loaded and we attempted to collect payment the customers credit card was declined several times We asked the customer if there was another credit card, company check or any other way to pay for the services She said that there was notMy Operations Manager then called the customer and explained that we need to collect payment for the services and tried to figure out some kind of payment optionWhen laying these options out for her, she said the reason she could not pay in full was because the other co-owner, who ran the financial side, was out of the country and could not be reachedShe also claimed that there were no company checks left in the storeShe told him that she might have $cash in the shop that she could pay us We agreed to take some of the items for $as a good gesture and once her card was working we would return, at a later date, and get the remaining items She also agreed to these terms while on the phone with my Operations Manager Once they hung up she then told my employees that she would not or was unable to give them the cash At this time, since the customer was unwilling to pay us for the services, we unloaded the items back onto their property.I went by the location to make sure my employees did not leave a huge mess at their location and observed the lot to be clean of all debris related to the work that we did.Any further questions please contact me at 412-589-6225.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This complaint is filled with a lot of false information.  Since this was a local commercial client I had my Operations Manager go out to introduce himself and make sure the client was well informed of our services.  Once on site he went over our pricing and services and gave her the quote...

of $309 with a $25 coupon and she agreed to that price.  My Truck Team Members then loaded all the items onto our truck.  At this time my Operations Manager returned to the office.  After the items were loaded and we attempted to collect payment the customers credit card was declined several times.  We asked the customer if there was another credit card, company check or any other way to pay for the services.  She said that there was not. My Operations Manager then called the customer and explained that we need to collect payment for the services and tried to figure out some kind of payment option. When laying these options out for her, she said the reason she could not pay in full was because the other co-owner, who ran the financial side, was out of the country and could not be reached. She also claimed that there were no company checks left in the store. She told him that she might have $100 cash in the shop that she could pay us.  We agreed to take some of the items for $100 as a good gesture and once her card was working we would return, at a later date, and get the remaining items.  She also agreed to these terms while on the phone with my Operations Manager.  Once they hung up she then told my employees that she would not or was unable to give them the cash.  At this time, since the customer was unwilling to pay us for the services, we unloaded the items back onto their property.I went by the location to make sure my employees did not leave a huge mess at their location and observed the lot to be clean of all debris related to the work that we did.Any further questions please contact me at 412-589-6225.Thank you

Hi,We have contacted this client and have refunded the $50 as requested.Please note we were not aware of this complaint as he never called our 800 number or our office.  If he would have done so we could have resolved this much quicker.Thanks!