Cordova Gardens B & B

The Complainant is still not recognizing that the pricing she was offered was not an insurance transaction price but a direct consumer priceAs previously stated, had we billed this as an insurance transaction, the product price would have been in excess of $1, The Complainant is asking to have her cake and eat it too.With regards to the [redacted] website showing AZ MediQuip as an in-network provider, AZ MediQuip has no control over the time frame in which an insurance company updates their website or internal resources as to who is in network and who is notIn fact, we see that typically 50% or more of companies listed as in-netowrk are in fact no longer in business or no longer taking insurance How many times have you seen a doctors office state "not accepting new patients"? It's basically the same situation.I will offer the Complainant a refund of $to close this matter, but I do not agree that AZ MediQuip has in any way been dishonest or unethical in its presentation or statementsThis is offer is not negotiable.Thank you,Mark N [redacted] PresidentAZ MediQuip, Inc

I have been in contact with this customer and *** for the past months*** has sent several small reimbursement payments to AZ MediQuip, all of which were sent directly to the complainantThe complainant was informed at the time of purchase that we could not bill *** and that she would have
to do so directly.The real issue here is that *** has failed to properly reimburse the complainantThe complainant is focusing on AZ MediQuip as their is no way to lodge a complaint with *** in a public forumAZ MediQuip has no control over how the complainant submitted their request for reimbursement to *** or how diligent they have been in demanding proper reimbursement (they have reimbursed the item as a rental, not as a purchased item).In July of 2014, AZ MediQuip sent a letter of resignation to *** as AZ MediQuip no longer met the legal requirements and obligations of its *** contractSpecifically, we were no longer an Accredited supplier of medical equipment and we had also resigned our Medicare contractWhile *** took months to recognize our letter of resignation and continued to show AZ MediQuip as an in network supplier, AZ MediQuip would have been committing insurance fraud had it submitted this transaction itself to *** for reimbursement.My final point is that the complainant purchased these items at a heavily discounted "cash" (as in not through insurance)Had the complainant purchased these items at the standard insurance billable amount, which is in excess of $1,100, AZ MediQuip could easily afford to refund the $in questionAt the price paid, any refund would make this a non-profitable transaction.While I certainly understand the complainants frustration with ***, seeking a refund from AZ MediQuip, effectively making the device in question free for the complainant, is not congruent to the original transaction nor any promise made or implied

I agree that the employee who assisted me informed me that they could not file the insurance for me However, there was nothing said about their contract with *** being canceled Had there been, I certainly would have gone to a different company.My understanding of the insurance is for the contracted provider (which, according to ***, AZ MediQuip was on 8/18/14) to sell their product for the agreed upon discounted price According to ***, the write off or discounted amount was $247.98, which should have been deducted at the time of purchase Their calculations show the total purchase price of $619.98, minus the write off of $ Then the insurance covers 80% of the remaining amount of $ So my 20% total to pay would be $ At this point, I paid $and was reimbursed $297.60, which *** sent to AZ MediQuip So, at this point, I have paid $ The difference is the $that I am requesting to be returned from AZ MediQuip per their legal contract, which should be honored until they are notified of their release from their contact This had not occurred as of the date of my purchase

The Complainant is still not recognizing that the pricing she was offered was not an insurance transaction price but a direct consumer price. As previously stated, had we billed this as an insurance transaction, the product price would have been in excess of $1,100.  The Complainant is asking to have her cake and eat it too.With regards to the [redacted] website showing AZ MediQuip as an in-network provider, AZ MediQuip has no control over the time frame in which an insurance company updates their website or internal resources as to who is in network and who is not. In fact, we see that typically 50% or more of companies listed as in-netowrk are in fact no longer in business or no longer taking insurance.  How many times have you seen a doctors office state "not accepting new patients"?  It's basically the same situation.I will offer the Complainant a refund of $100 to close this matter, but I do not agree that AZ MediQuip has in any way been dishonest or unethical in its presentation or statements. This is offer is not negotiable.Thank you,Mark N[redacted]PresidentAZ MediQuip, Inc.