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Core Club & 24/7 Gym

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Core Club & 24/7 Gym Reviews (13)

Please see below response: I am rejecting this response because: I found my signed contract and after the one year contract is met; the notice of renewal dues states that the member may cancel this agreement at any time after the initial term by written notice (not certified) The written notice was handed to an employee of the Core Club at the end of December (Yes, but your membership renewed in November - WE DO NOT BACK DATE MEMBERSHIP CANCELLATIONS with no exception - we received your cancellation at the end December - meaning you would have been charge in November.) The Core Club billed me for an annual processing fee in November (YES, AS YOUR MEMBERSHIP IN NOVEMBER WAS IN GOOD STANDING - MEANING NOT CANCELED); then, proceeded to continue billing for Dec (Yes, your membership was not cancelled at this time therefore you were charged) and, Jan (YES, standard operating procedures for this industry is it takes days to process a cancellation - this means you would be billed in Jan.) and most recently even with a Revdex.com Complaint # in February(You have been refunded $as of 2/3/2015) One month refund would not resolve this complaintSincerely, All charges in Nov., Dec., and Janare legitimate This Client wants us to change our policy for her and back date her cancellation We do not do this as stated before It is important for the integrity of the business to be fair and consistent with all Clients We take great pride in our business and value every Client Adjusting and changing our polices to fit each Client would not be conducive for a cohesive account of our business I am in hopes that this Client would understand that there are no exceptions to our policy and respect that To summarize; we do not back date cancellations, you will be charged for months/fees if you have not yet canceled, all charges/fees are nonrefundable, it takes days to process ALL cancellations Yes, this would mean you may get one more charge after cancellation letter is received This is the case here Sincerely, [redacted] ***

I love going to Core Club for the variety of classes and exercise opportunitiesGreat teachers and friendly atmosphere

Please see below response:I am rejecting this response because:I found my signed contract and after the one year contract is met; the notice of renewal dues states that the member may cancel this agreement at any time after the initial term by written notice (not certified) The written notice was handed to an employee of the Core Club at the end of December (Yes, but your membership renewed in November - WE DO NOT BACK DATE MEMBERSHIP CANCELLATIONS with no exception - we received your cancellation at the end December - meaning you would have been charge in November.) The Core Club billed me for an annual processing fee in November (YES, AS YOUR MEMBERSHIP IN NOVEMBER WAS IN GOOD STANDING - MEANING NOT CANCELED); then, proceeded to continue billing for Dec (Yes, your membership was not cancelled at this time therefore you were charged) and, Jan (YES, standard operating procedures for this industry is it takes days to process a cancellation - this means you would be billed in Jan.) and most recently even with a Revdex.com Complaint # in February(You have been refunded $as of 2/3/2015)One month refund would not resolve this complaint.Sincerely,All charges in Nov., Dec., and Janare legitimate This Client wants us to change our policy for her and back date her cancellation We do not do this as stated before It is important for the integrity of the business to be fair and consistent with all Clients We take great pride in our business and value every Client Adjusting and changing our polices to fit each Client would not be conducive for a cohesive account of our business I am in hopes that this Client would understand that there are no exceptions to our policy and respect that To summarize; we do not back date cancellations, you will be charged for months/fees if you have not yet canceled, all charges/fees are nonrefundable, it takes days to process ALL cancellations Yes, this would mean you may get one more charge after cancellation letter is received This is the case here Sincerely,*** ***

In response to complaint ID# ***:
Our cancellation policy is as follows:
A certified letter must be sent to cancel
any membership Upon which time it takes days until the membership is canceled This particular Client wants a refund for her Membership BEFORE it was canceled Also, her membership has been auto renewing since 2011(auto renewing times) indicating she was full aware of our auto renew policy As a business owner in a small town I must be consistent with enforcing the Clubs policies to alleviate any confusion or what could be received as favoritism between Clients
In the case of this client the course of events are listed below11/07/ Joined Club (membership auto renewed times going forward)
11/03/ $Yearly Processing Fee & Monthly Membership Fee12/03/ $ Monthly Membership Fee
12/19/ Received written notice to cancel01/03/ $Monthly Membership Fee
01/19/ Membership Cancelled
02/03/ $ Monthly Membership Fee (Client is due a refund of $21.26)
I am in hopes that the Client will fully understand our position and that we cannot change our policy to accommodate one as we need to be fair across the board to all Clients. We will always welcome this client back to help with all fitness goals setThank you for your time

In response to complaint ID# ***:Our cancellation policy is as follows:A certified letter must be sent to cancel any membership Upon which time it takes days until the membership is canceled This particular Client wants a refund for her Membership BEFORE it
was canceled Also, her membership has been auto renewing since 2011(auto renewing times) indicating she was full aware of our auto renew policy As a business owner in a small town I must be consistent with enforcing the Clubs policies to alleviate any confusion or what could be received as favoritism between Clients In the case of this client the course of events are listed below.11/07/ Joined Club (membership auto renewed times going forward)11/03/ $Yearly Processing Fee & Monthly Membership Fee.12/03/ $ Monthly Membership Fee 12/19/ Received written notice to cancel.01/03/ $Monthly Membership Fee 01/19/ Membership Cancelled 02/03/ $ Monthly Membership Fee (Client is due a refund of $21.26) I am in hopes that the Client will fully understand our position and that we cannot change our policy to accommodate one as we need to be fair across the board to all Clients. We will always welcome this client back to help with all fitness goals set.Thank you for your time

Complaint: ***
I am rejecting this response because:
I found my signed contract and after the one year contract is met; the notice of renewal dues states that the member may cancel this agreement at any time after the initial term by written notice (not certified) The written notice was handed to an employee of the Core Club at the end of December The Core Club billed me for an annual processing fee in November; then, proceeded to continue billing for December, January and most recently even with a Revdex.com Complaint # in FebruaryOne month refund would not resolve this complaintSincerely,
* ***

Complaint: ***
I am rejecting this response because:I found my signed contract and after the one year contract is met; the notice of renewal dues states that the member may cancel this agreement at any time after the initial term by written notice (not certified) The written notice was handed to an employee of the Core Club at the end of December The Core Club billed me for an annual processing fee in November; then, proceeded to continue billing for December, January and most recently even with a Revdex.com Complaint # in February.One month refund would not resolve this complaint.Sincerely,
* ***

Complaint: ***
I am rejecting this response because:
My Complaint and Request remain the same - cancellation of my renewal membership; refund for January and FebruaryI have never requested November, December charges be refundedThe renewal portion of the copy of the contract I signed does not have a day process or certified requirement and I would be glad to send this copy to the Revdex.comAnd, whoops Core Club forgot to stop the membership and charged an additional month.
Perhaps this is a pattern of fraudulent activity, forgetting to cancel and charging customers additional months of fees is a policy for profitOnce again, my Complaint and Request remain the same - cancellation of my renewal membership; refund for January and February
Sincerely,
* ***

Core Club works great for our whole family. The 24/7 gym is convenient for my husband's early morning workouts and allows my daughter to work around her class schedule. I love the morning group fitness classes. Every class is different and works different muscles. The instructors are awesome and encourage all levels of experience and abilities.

Complaint: [redacted]
I am rejecting this response because:My Complaint and Request remain the same - cancellation of my renewal membership; refund for January and February.I have never requested November, December charges be refunded.The renewal portion of the copy of the contract I signed does not have a 30 day process or certified requirement and I would be glad to send this copy to the Revdex.com.And, whoops Core Club forgot to stop the membership and charged an additional month. Perhaps this is a pattern of fraudulent activity, forgetting to cancel and charging customers additional months of fees is a policy for profit.Once again, my Complaint and Request remain the same - cancellation of my renewal membership; refund for January and February.
Sincerely,
[redacted]

Please see below response:
I am rejecting this response because:
I found my signed contract and after the one year contract is met; the notice of renewal dues states that the member may cancel this agreement at any time after the initial term by written notice (not certified).  The written notice was handed to an employee of the Core Club at the end of December (Yes, but your membership renewed in November - WE DO NOT BACK DATE MEMBERSHIP CANCELLATIONS with no exception - we received your cancellation at the end December - meaning you would have been charge in November.)  The Core Club billed me for an annual processing fee in November (YES, AS YOUR MEMBERSHIP IN NOVEMBER WAS IN GOOD STANDING  - MEANING NOT CANCELED); then, proceeded to continue billing for Dec (Yes, your membership was not cancelled at this time therefore you were charged) and, Jan (YES, standard operating procedures for this industry is it takes 30 days to process a cancellation - this means you would be billed in Jan.)   and most recently even with a Revdex.com Complaint # in February. (You have been refunded $21.26 as of 2/3/2015)
One month refund would not resolve this complaint.
Sincerely,
All charges in Nov., Dec.,  and Jan. are legitimate.  This Client wants us to change our policy for her and back date her cancellation.  We do not do this as stated before.  It is important for the integrity of the business to be fair and consistent with all Clients.  We take great pride in our business and value every Client.  Adjusting and changing our polices to fit each Client would not be conducive for a cohesive account of our business.  
I am in hopes that this Client would understand that there are no exceptions to our policy and respect that.  
To summarize;  we do not back date cancellations, you will be charged  for months/fees if you have not yet canceled,  all charges/fees are nonrefundable, it takes 30 days to process ALL cancellations.  Yes, this would mean you may get one more charge after cancellation letter is received.  This is the case here.  
Sincerely,
[redacted]

I love going to Core Club. I go 5 times a week, and I have gotten so much stronger and feel so much better because of it! I really like the classes. The instructors are very knowledgable in their perspective fields and explain themeslves well. They are easy to follow and offer helpful suggestions.

I love going to Core Club for the variety of classes and exercise opportunities.
Great teachers and friendly atmosphere.

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Address: 350 Main St, Durham, Connecticut, United States, 06422-1653

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