Core Products International, Inc.

Dear Mr**, Thank you very much for purchasing our gentle Tri-Core orthopedic pillow; we are very sorry the pillow did not meet your needs When you placed your order over the phone with us, you were given free shippingFedEx does charge for their delivery services and we paid the cost of the shipment to youWe proudly offer a 100% satisfaction guarantee on every product we manufacturer and offered you a full refund of $Our return policy clearly states that return shipping for a product, that is not warranty related, will be the responsibility of the customerOur customer service representative was following those guidelines, which are common for mail order businesses. Customer service is extremely important to us and our goal is 100% customer satisfactionWe have processed your refund, as you requested, and there is no reason to send back the pillowPlease keep it, dispose of it, or donate it, at your optionIf you have any questions, comments, or concerns, I welcome you to call me anytime. Regards,*** ***E-Commerce ManagerCore Products International, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]